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5 MIN READ After Chatbots debuted in 2016, they became a life-altering technology. A chatbot is a software program or tool that uses natural processing language to simulate a human-like conversation. Chatbots communicate with people through text and speech. With each passing day, chatbots are evolving and growing into smart technologies. Nowadays, you can find chatbots anywhere, from […]…
By BotPenguin
7 MIN READ Whether you choose HubSpot or Zoho, you’ll use a customer relationship management (CRM) platform that promises to help your business succeed. The market for customer relationship management (CRM) software is expanding at a faster rate than any other type of enterprise software. This is probably because CRM systems cover four distinct company functions. CRM software […]…
By BotPenguin
5 MIN READ It is a common fact that artificial intelligence is reshaping eCommerce and customer service media. The evolving artificial intelligence has led to the creation of AI chatbots and virtual assistance. Many different platforms provide chatbot services. Yes, and today we will talk about one of the most popular AI chatbots, the Mitsuku chatbot. Mitsuku chatbot […]…
By BotPenguin
7 MIN READ Seriously, what is up with everyone wanting NLP in their chatbots? Please take a seat and let me explain. We’ve learned about chatbots in recent years and how useful they can be to business owners, staff members, and customers. The future of chatbots is, to put it mildly, life-changing, despite what we’re used to and […]…
By BotPenguin
2 MIN READ 5 easy steps for live chat integration into your website, app, or CRM Choose a live chat software of your choice Customize your live chat widget Set up your welcome message and automate responses Lead capturing and advanced display rules Verifying whether the integrated live chat widget and the website are working properly and in […]…
By BotPenguin
2 MIN READ 5 Tips for including chatbots in customer service 5 tips for including chatbots in customer service Your chatbot should be conversational Train your chatbot Consider using Facebook Messenger Set aside finances for your bot You must act quickly! Your chatbots should be conversational The heart of retail is conversation. The direction of sales […]…
By BotPenguin
6 MIN READ Introduction Looking at recent times, we’ll notice that the Livestream industry has grown a lot between the years 2019 to 2022. Livestream websites and apps have become an attractive platform for online influencer marketers to gain a massive audience, build a close relationship with them and influence their everyday choices and decisions. The demand for […]…
By BotPenguin
7 MIN READ Introduction For any business house to flourish in the market, it is essential to maintain a good relationship with its customers. In the current market situation, Customer Management Relationship (CRM) plays a vital role in determining the future of a business. CRM tools help the customer enhance their experience, automate redundant tasks and increase the […]…
By BotPenguin
5 MIN READ Ever since covid-19 hit the globe, all businesses have prioritized virtual communication. According to Modality systems, 80% of people on the internet have shifted to online meetings, live chat, and other mediums. Tending to customers online with a full support team is the new normal. Calling is one of the basic functions of every help […]…
By BotPenguin
6 MIN READ When we watched Will Smith’s I Robot back in the day, we knew this day would come. In the movie, humanity was being served by robots for pretty much everything, and trust us. It was quite practical. We don’t think we are there yet, but we have made leaps in Artificial Intelligence. Hence, we do […]…
By BotPenguin
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