GLOSSARY

BotPenguin’s AI Chatbots Glossary

Learn, grow, and master the language, concepts, and processes of AI and technology with BotPenguin’s Glossary.

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C

Call Masking

Call Monitoring Software

Call Routing

Call To Action

Canned Messages

Canned Responses

Case-based Reasoning

Challenges of Big Data

Chat Automation

Chat Widget

Chatbot

Chatbot Analytics

Chatbot Architecture: Process, Types & Best Practices

Chatbot Archive

Chatbot Automation

Chatbot Avatar

Chatbot Builder

Chatbot Dashboard

Chatbot Decision Tree

Chatbot Lead Generation

Chatbot Lead Verification

Chatbot Maker

Chatbot Marketing ROI

Chatbot Metrics

Chatbot Persona

Chatbot Templates

Chatbot UX

Chatbot Widget

Chatforms

ChatGPT

Classification Algorithm

Clean Coding

Click-to-Open Rate (CTOR)

Cloning Tool

Cloud Computing

Cloud Contact Center

Clustering

Cognitive Ability: What is it and Its Types

Cognitive Analysis

Cognitive Architecture

Cognitive Computing

Cognitive Science: Understanding the Key Concepts

Cognitive Search

Cohesion and Coupling

Cohort Analysis

Collaborative Filtering: Types, Pros & Challenges

Combinatorial Optimization

Communication Channel: Definition, Importance and Types

Communication Model: Process, Importance & Types of Models

Communication Protocols in IOT

Computational Complexity Theory

Computational Intelligence

Computational Learning Theory

Computer Vision

Concept Drift

Confusion Matrix

Connectionism

Contact Center

Contact Center Automation

Containerization

Content Curation Tools

Content-Based Filtering

Contextual Chatbots

Contextual Conversation

Conversational AI

Conversational Assistant

Conversational Channel

Conversational Commerce

Conversational Flow Segmentation

Conversational Flow: Types & Best Practices

Conversational Landing Page

Conversational Marketing

Conversational Support

Conversational UI

Conversational UX

Conversion

Conversion Funnel

Conversion Rate Optimization

Convolutional Neural Network

Corpus

Cortana Virtual Assistant

Cosine Similarity

CRM

Cross-Selling

Cross-Validation

CSAT(Customer Satisfaction Score)

CTR

Custom Attributes

Custom Display

Custom Form

Custom Regex

Custom Script

Customer Acquisition

Customer Advocacy

Customer Analytics

Customer Centricity

Customer Delight

Customer Driven Marketing Strategy

Customer Effort Score

Customer Engagement

Customer Engagement Platform

Customer Experience

Customer Experience Automation

Customer Experience Management

Customer Experience Program

Customer Experience Strategy

Customer Experience Transformation

Customer Feedback

Customer Insights

Customer Journey

Customer Lifetime Value

Customer Onboarding

Customer Persona

Customer Satisfaction

Customer Service

Customer Service Philosophy

Customer Support

Customer Support Agent

Customer Support Automation

Customer Support Outsourcing

Customer Touchpoint: Best Practices & Challenges

Customer Training

Cx Tech Ecosystem

CXaaS (Customer Experience As A Service)

Cyclomatic Complexity

S

SaaS

Safety Stock

SageMaker

Sales Marketing

Sales Qualified Lead (SQL)

Salesforce Chatbot Integration

Satisfiability

Scenario Automation

Scripting Language

Sell-through rate

Selling in Marketing: What is it and Its Types

Semantic Analysis

Semantic Reasoner

Semantic Relatedness Calculation

Semantics in Linguistics: Understanding the Basics

Semi-Supervised Learning

Sentiment Analysis

Sequence Model

Sequence Modeling

Sequence-to-Sequence Models

Shared Whatsapp Business Team Inbox

Shopify Analytics

Shopify Chatbot

Sigmoid Function: Types and Applications

Similarity Measure

Smart Responses

SMPP

SMS Chatbot

SMS Marketing

SMSC: Applications and Features

SOAP API

Social Media Marketing

Social Media Optimization

Softmax Function: Advantages and Applications

Software Deployment

Software Development Kit (SDK): What is it and its Purpose?

Software Integration

Solid Principles

Space Complexity

Spam Filter

Sparse Matrix

Spatial-Temporal Reasoning

Speech Processing

Speech Synthesis

Speech to Text Transcription

Speech-to-text Translation

Spiking Neural Network

Spin Selling

Squarespace Chatbot

Statistical Inference

Statistical Language Modeling

Statistical Relational Learning

Stemming and Lemmatization

Stemming in NLP: Key Concepts and Fundamentals Explained

Stepwise Function

Stock Keeping Unit

Stockout

Stop Words

Strong AI

Structured Data

Supervised Learning: Types and Techniques

Supply Chain Automation

Supply Chain Management

Support Agent: Types and Advantages

Support Benchmarks

Support Bot

Support Operations

Support Ticket

Swarm Intelligence

Symbolic Interactionism: Key Components & Significance

Syntactic Analysis

Syntax Analysis