BotPenguin's AI Chatbots Glossary

A/B Split Testing

Abductive Logic Programming

Abductive Reasoning

Absorption Costing

Activation Function

Admissible Heuristic

Affiliate Marketing

Agent Interaction

Agent Interface

AI - Artificial Intelligence

AI Chatbots

Ai in Customer Service

AIaaS

Alexa Virtual Assistant

Algorithm

Algorithmic Bias

Algorithmic Probability

Amazon Lex

Ambient Intelligence

Analogical Reasoning

Analytics

Anaphora

Answer Bot

API

API Integration

API Keys

Api Rate Limiter

API Service Call

Application Programming Interface

Appointment Bookings

Approximation Error

Apriori Algorithm

Argumentation Framework

Artificial General Intelligence

Artificial Intelligence Markup Language

Artificial Narrow Intelligence

Artificial Superintelligence

Assistant Bot

Asymptotic Notation

Asynchronous Messaging

Attributes

Attribution Models

Audience Profiling

Augmented Reality

Automata Theory

Automated Speech Recognition

Automation

Automation Bias

Automobile Chatbot

Autoregressive Models

Autoresponder

Average Handling Time

Average Order Value

Average Response Time

AWS Chatbot

Backhaul

Backpropagation

Bard

Batch Processing

Bayesian Networks

Bees Algorithm

Behavior Informatics

Behavioral Analytics

Behavioral Marketing

Behavioral Segmentation

Behavioral Targeting

Benchmarking

BERT

BERTology

Big Data

Bing

Biometric Recognition

Blockchain Technology

Blocks

Boolean Satisfiability Problem

Bot Builder

Bot Cards

BotPenguin

Bounce Rate

Brand Experience

Brand Mentions

Brand Positioning

Broadcast

Brute-force search

Bug

Business Chatbot

Business Process Outsourcing

Call Monitoring Software

Call Routing

Call To Action

Canned Messages

Canned Responses

Case-based Reasoning

Chat Automation

Chat Logs

Chat Widget

Chatbot

Chatbot Analytics

Chatbot Architecture

Chatbot Archive

Chatbot Automation

Chatbot Avatar

Chatbot Builder

Chatbot Dashboard

Chatbot Decision Tree

Chatbot Lead Generation

Chatbot Lead Verification

Chatbot Maker

Chatbot Marketing ROI

Chatbot Metrics

Chatbot Persona

Chatbot Templates

Chatbot Widget

Chatforms

ChatGPT

Classification Algorithm

Click-to-Open Rate (CTOR)

Cloning Tool

Cloud computing

Cloud Contact Center

Clustering

Cognitive Ability

Cognitive Analysis

Cognitive Architecture

Cognitive Computing

Cognitive Science

Cognitive Search

Cohesion and Coupling

Cohort Analysis

Collaborative Filtering

Combinatorial Optimization

Communication Channel

Communication Model

Computational Complexity Theory

Computational Intelligence

Computational Learning Theory

Computer Vision

Confusion Matrix

Connectionism

Contact Center

Contact Center Automation

Content-Based Filtering

Contextual Chatbots

Contextual Conversation

Conversational AI

Conversational Assistant

Conversational Channel

Conversational Commerce

Conversational Flow

Conversational Flow Segmentation

Conversational Landing Page

Conversational Marketing

Conversational Support

Conversational UI

Conversational UX

Conversion Rate Optimization

Convolutional Neural Network

Corpus

Cortana Virtual Assistant

Cosine Similarity

CRM

Cross-Selling

Cross-Validation

CSAT

Custom Display

Custom Form

Custom Regex

Custom Script

Customer Acquisition

Customer Advocacy

Customer Analytics

Customer Delight

Customer Engagement

Customer Experience

Customer Feedback

Customer Insights

Customer Lifetime Value

Customer Persona

Customer Satisfaction

Customer Service

Customer Support

Customer Support Agent

Customer Support Automation

Customer Touchpoint

Cx Tech Ecosystem

Data Analysis

Data Augmentation

Data Call

Data Collection

Data Integration

Data Management Platform

Data Mining

Data Science

Data Set

Database Queries

DBSCAN

Decision Support System

Decision Trees

Deep Learning

Deep Model

Deep Neural Network

Deep Tech

Demand Forecasting

Demographic Segmentation

Denoising Autoencoders

Dependency Parsing

Digital Assistant

Digital Commerce

Digital Ecosystem

Dimensionality Reduction

Direct-to-consumer

Double Opt-In

Drip Marketing

Dynamic Link

Dynamic Models

E-Commerce Chatbot

Ebert Test

Echo State Networks

eCommerce conversions

Ecommerce Fulfillment

Ecommerce Funnel

Ecommerce Software

Education Chatbot

Email Service Provider

Embed Chatbot

Encryption

Engaged Users

Engagement Rate

Entity

Entity Analysis

Entity Extraction

ERP

Escalation Management

Euclidean Distance

Evolutionary Computation

Experience design (XD)

Explicit Semantic Analysis (ESA)

Exploratory Data Analysis

Face Recognition

Facebook Automation

Facebook Chatbot

Facebook Ticketing

Fallback

FAQ Chatbot Automation

Feature Engineering

Feature Extraction

Federated Learning

Feedback Chatbot

Feedback Loop

Few-shot Learning

Finance Chatbot

Fine-tuning

Finite Automata

Firmware

First Call Resolution

First Contact Resolution Rate

Flow Error

Flow-Based Chatbot (Rule-based chatbot)

Forward Chaining

Free Web Chat

Freemium

GDPR

Generative Adversarial Networks (GANs)

Generative AI

Generative Model

Genetic Algorithms

Google Analytics

Google Assistant Voice Chatbot

Google Calendar

GPT (Generative Pre-trained Transformers)

GPT-3

GPT-4

Gradient Clipping

Graphic User Interface

Graphical Processing Unit

Greedy Algorithm

Hard Bounce

Healthcare Chatbot

Help Desk

Helpdesk

Home Assistants

HTML (HyperText Markup Language)

Hub and Spoke

Hugging Face

Human Fallback

Human Handover

Human-Computer Interaction (HCI)

Hybrid Chatbot

Hyper Heuristic

Hyperautomation

Identity Resolution

Image Processing

In-App Support

Inbound Call Center

Inductive Reasoning

Information and Technology

Information Extraction

Information Integration

Information Retrieval

Infrastructure as a Service

Instagram Chatbot

Instinct AI

Integration Hub

Intelligence Amplification

Intelligent Process Automation (IPA)

Intelligent Routing

Intent

Intent recognition

Internet of Things

Inventory Management

IVR

Journey Mapping

JSON API

Just in time inventory

Kernel method

Keyword Density

Knowledge Base

Knowledge Distillation

Knowledge Engineering

Knowledge Extraction

KPI - Key Performance Indicators

Kubernetes

Language Detection

Large Language Models

Latent Dirichlet Allocation (LDA)

Latent Semantic Analysis (LSA)

Lazy Learning

Lead Generation Bot

Lead Generation Process

Lead Time

Leaky Bucket Theory

Learning Management System

Legacy Systems

Lemmatization

Lexical Analysis

Lexical Functional Grammar

Lexicography

Linear Discriminant Analysis

Live Agent

Live Chat

Load Balancing

Localization

Logical Deduction

Logistics Management

Loss Function

Low Code Platforms

Machine Learning

Machine Learning Algorithms

Machine Learning Frameworks

Machine Learning Libraries

Machine Learning Methods

Machine Learning Tools

Market Basket Analysis

Marketing Automation

mCommerce

Messenger API

Messenger Chatbot Integration

Meta Learning

Metaheuristics

Microsoft Teams Chatbot Integration

Middleware

MNIST Dataset

Multi-channel eCommerce

Multi-Channel Support

Multi-task Learning

Multidimensional Scaling

N-Gram

Named Entity Recognition (NER)

Narrow AI

Natural Language Generation

Natural Language Processing

Natural Language Programming

Natural Language Understanding

Net Promoter Score (NPS)

Neural Network

Neural Style Transfer

Neuro Linguistic Programming

NGINX

Non-deterministic Algorithm

Normalisation

Normalization

OAuth

Object-Oriented Programming

Objective Function

Omnichannel

Omnichannel Chatbot

Omnichannel Messaging

On-Time Resolution

Online Storefront

Opt Out

Organic Social Media

Outreach Marketing

Paid Social Media

Parameters

Parsing

Parts-of-speech (POS) Tagging

Pattern Matching

Pattern Recognition

Pay-Per-Click (PPC)

Payment Gateway

Personalized Interaction

Personalized Marketing

Personalized Support

POEM Model

Pre-training

Predicate Logic

Predictive Analysis

Preprocessing

Primitives

Principal Component Analysis

Principle of Rationality

Private Cloud

Process Mining

Procurement

Product Bundling

Product Positioning

Prompt Engineering

Proof of Concept

Propositional Calculus

Pruning

Psychographics

Python

Quality Assurance And Quality Control

Query Language

Quick Reply

Radial Basis Function Network

Rdf Data Model (Resource Description Framework)

Reactive Machines

Real Time Communication

Real-Time Engagement

Recommendation Systems

Recurrent Neural Network

Regression Analysis

Regularization

Reification

Reinforcement Learning

Request User Data Node

Reservoir Computing

REST API

Rete Algorithm

Return Rate

RFID (Radio-frequency Identification)

RFM Analysis

Robotic Process Automation (RPA)

ROI Calculator

Rule-Based Chatbot

Rule-Based System

SaaS

Safety Stock

SageMaker

Sales Qualified Lead (SQL)

Salesforce Chatbot Integration

Satisfiability

Scenario Automation

Scripting Language

Search Engine Optimization

Sell-through rate

Selling in Marketing

Semantic Analysis

Semantic Reasoner

Semantic Relatedness Calculation

Semantics

Semi-Supervised Learning

Sentiment Analysis

Sequence Model

Sequence Modeling

Sequence-to-Sequence Models

Shared Whatsapp Business Team Inbox

Shopify Analytics

Shopify Chatbot

Sigmoid Function

Similarity Measure

Smart Responses

SMPP

SMS Marketing

SMSC

SOAP API

Social Media Marketing

Social Media Optimization

Softmax Function

Software Deployment

Software Development Kit (SDK)

Software Integration

Solid Principles

Space Complexity

Spam Filter

Sparse Matrix

Spatial-Temporal Reasoning

Speech Processing

Speech Synthesis

Speech to Text Transcription

Speech-to-text Translation

Spiking Neural Network

Spin Selling

Squarespace Chatbot

Statistical Inference

Statistical Language Modeling

Statistical Relational Learning

Stemming

Stepwise Function

Stochastic Gradient Descent

Stock Keeping Unit

Stop Words

Strong AI

Structured Data

Supervised Learning

Supply Chain Automation

Supply Chain Management

Support Agent

Support Benchmarks

Support Bot

Support Operations

Support Ticket

Swarm Intelligence

Symbolic Interactionism

Syntactic Analysis

Syntax Analysis

Technological Singularity

Telegram Chatbot

Temporal Difference Learning

Tensorflow

Tensorflow Playground

Test Data

Text Mining

Text to Speech (TTS)

Theory of Computation

Thompson Sampling

Ticket Generation

Ticket Management

Ticket Routing

Tiered Support

Time Complexity

Time to Market

Tokenization

Topic Modeling

Training Data

Training Dataset

Transfer Learning

Transformer Architecture

Transformers

Trigger

Troubleshooting

Turing Test

Turnkey solution

Twitter Bot

Two-Factor Authentication

Unified Conversations

Universal Artificial Intelligence

Unstructured Data

Unsupervised Learning

Upselling

User Engagement

User error

User Experience

User Feedback

User Generated Content

User Intent

User Interface

User Preferences

User Ratings

User Segmentation

UTM Parameters

UTM Tracking

Utterance (Chatbot)

Validation Set

Value-added Reseller

Vanishing Gradient Problem

Variational Autoencoder

Virtual agent

Virtual Assistant

Virtual Call Center

Virtual Employee

Virtual Reality

Virtual Receptionist

Vision Processing Unit

Visual Recognition

Voice Assistant

Voice Bot

Voice Commerce

Voice Recognition

Voice User Interface

Warehouse Automation

Warehouse Management System

Waterfall Methodology

Weak AI

Web Chat

Web Widgets

Webforms

Webhooks

Website Chatbot

Whatsapp API

WhatsApp Auto-Reply

WhatsApp Automation

WhatsApp Broadcast

WhatsApp Business App

WhatsApp Business Solution Provider

WhatsApp Chatbot

WhatsApp Cloud API

WhatsApp Commerce

WhatsApp CRM Integration

WhatsApp Link Generator

WhatsApp QR Code Generator

WhatsApp Whitelabel

WhatsApp Widget

White Label Software

Whitelabel Chatbot

WooCommerce

Word of Mouth

Word Sense Disambiguation

WordPiece Tokenization

Wordpress Chatbot

Zero-shot Learning

Zipf’s law