BotPenguin's AI Chatbots Glossary

A/B Split Testing

Abductive Logic Programming

Abductive Reasoning

Absorption Costing

Activation Function

AI - Artificial Intelligence

AI Chatbots

Ai in Customer Service

AIaaS

Alexa Virtual Assistant

Algorithm

Amazon Lex

Analogical Reasoning

Analytics

Answer Bot

API

API Integration

API Service Call

Appointment Bookings

Apriori Algorithm

Artificial General Intelligence

Artificial Intelligence Markup Language

Artificial Narrow Intelligence

Artificial Superintelligence

Assistant Bot

Augmented Reality

Automata Theory

Automated Speech Recognition

Automation

Automation Bias

Automobile Chatbot

Autoresponder

AWS Chatbot

Bard

Batch Processing

Bayesian Networks

Behavioral Analytics

Behavioral Targeting

Benchmarking

BERT

Big Data

Bing

Blockchain Technology

Blocks

Bot Builder

Bot Cards

BotPenguin

Bounce Rate

Brand Experience

Broadcast

Bug

Business Chatbot

Business Process Outsourcing

Call Routing

Call To Action

Canned Responses

Case-based Reasoning

Chat Automation

Chat Logs

Chat Widget

Chatbot

Chatbot Analytics

Chatbot Archive

Chatbot Automation

Chatbot Avatar

Chatbot Builder

Chatbot Dashboard

Chatbot Decision Tree

Chatbot Lead Generation

Chatbot Lead Verification

Chatbot Maker

Chatbot Marketing ROI

Chatbot Metrics

Chatbot Persona

Chatbot Templates

Chatbot Widget

Chatforms

ChatGPT

Classification Algorithm

Cloning Tool

Cloud computing

Cloud Contact Center

Clustering

Cognitive Ability

Cognitive Analysis

Cognitive Computing

Cognitive Science

Cohesion and Coupling

Communication Channel

Communication Model

Computational Complexity Theory

Computational Intelligence

Contact Center

Contact Center Automation

Contextual Chatbots

Contextual Conversation

Conversational AI

Conversational Assistant

Conversational Channel

Conversational Commerce

Conversational Flow

Conversational Flow Segmentation

Conversational Landing Page

Conversational Marketing

Conversational UI

Conversational UX

Corpus

Cortana Virtual Assistant

CRM

Cross-Validation

Custom Display

Custom Form

Custom Regex

Custom Script

Customer Experience

Customer Feedback

Customer Persona

Customer Satisfaction

Customer Service

Customer Support

Customer Support Agent

Customer Support Automation

Customer Touchpoint

Data Analysis

Data Augmentation

Data Call

Data Collection

Data Integration

Data Management Platform

Data Mining

Data Science

Data Set

Database Queries

Decision Trees

Deep Learning

Deep Model

Deep Neural Network

Deep Tech

Digital Assistant

Digital Commerce

Digital Ecosystem

Dynamic Link

Dynamic Models

E-Commerce Chatbot

Ecommerce Funnel

Education Chatbot

Embed Chatbot

Encryption

Engaged Users

Entity

Entity Analysis

Entity Extraction

ERP

Euclidean Distance

Explicit Semantic Analysis (ESA)

Face Recognition

Facebook Automation

Facebook Chatbot

Fallback

FAQ Chatbot Automation

Feedback Chatbot

Feedback Loop

Finance Chatbot

Firmware

Flow Error

Flow-Based Chatbot (Rule-based chatbot)

Free Web Chat

Freemium

Generative AI

Google Analytics

Google Assistant Voice Chatbot

Google Calendar

GPT (Generative Pre-trained Transformers)

GPT-3

GPT-4

Graphic User Interface

Graphical Processing Unit

Healthcare Chatbot

Help Desk

Home Assistants

HTML (HyperText Markup Language)

Hub and Spoke

Hugging Face

Human Fallback

Human Handover

Human-Computer Interaction (HCI)

Hybrid Chatbot

Inbound Call Center

Inductive Reasoning

Information and Technology

Information Retrieval

Instagram Chatbot

Intelligent Process Automation (IPA)

Intelligent Routing

Intent

Intent recognition

Internet of Things

Inventory Management

IVR

Journey Mapping

JSON API

Just in time inventory

Kernel Method

Knowledge Base

Knowledge Engineering

Knowledge Extraction

Language Detection

Large Language Models

Latent Dirichlet Allocation (LDA)

Latent Semantic Analysis (LSA)

Lead Generation Bot

Lead Generation Process

Leaky Bucket Theory

Live Agent

Live Chat

Localization

Logical Deduction

Logistics Management

Low Code Platforms

Machine Learning

Machine Learning Algorithms

Machine Learning Frameworks

Machine Learning Libraries

Marketing Automation

Messenger API

Messenger Chatbot Integration

Meta Learning

Microsoft Teams Chatbot Integration

Middleware

Multi-Channel Support

N-Gram

Named Entity Recognition (NER)

Narrow AI

Natural Language Generation

Natural Language Processing

Natural Language Programming

Natural Language Understanding

Net Promoter Score (NPS)

Neural Network

Neural Style Transfer

Neuro Linguistic Programming

Non-deterministic Algorithm

Normalisation

OAuth

Object-Oriented Programming

Objective Function

Omnichannel

Omnichannel Chatbot

Omnichannel Messaging

Online Storefront