GLOSSARY
BotPenguin’s AI Chatbots Glossary
Learn, grow, and master the language, concepts, and processes of AI and technology with BotPenguin’s Glossary.
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709 glossary
A
A/B Split Testing
Abductive Logic Programming
Abductive Reasoning
Absorption Costing
Activation Function
Admissible Heuristic
Affiliate Marketing
Agent Interaction
Agent Interface
AI - Artificial Intelligence
AI Agent
AI Assistant
AI Chatbots
Ai in Customer Service
AI knowledge management
AIaaS
Alexa Virtual Assistant
Algorithm
Algorithmic Bias
Algorithmic Probability
Amazon Lex
Ambient Intelligence
Analogical Reasoning
Analytics
Anaphora
Answer Bot
API
API Integration
API Keys
Api Rate Limiter
API Service Call
Application Programming Interface
Appointment Bookings
Approximation Error
Apriori Algorithm
Argumentation Framework
Artificial General Intelligence
Artificial Intelligence Markup Language
Artificial Narrow Intelligence
Artificial Superintelligence
Assistant Bot
Asymptotic Notation
Asynchronous Messaging
Attributes
Attribution Models
Audience Profiling
Augmented Reality
Automata Theory
Automated Speech Recognition
Automation
Automation Bias
Automatization
Automobile Chatbot
Autoregressive Models
Autoresponder
Average Handling Time
Average Order Value
Average Response Time
AWS Chatbot
B
Backhaul
Backpropagation
Bag Of Words Model
Bard
Batch Processing
Bayesian Networks
Bees Algorithm
Behavior Informatics
Behavioral Analytics
Behavioral Marketing
Behavioral Segmentation
Behavioral Targeting
Benchmarking
BERT
BERT vs GPT
BERTology
Big Data
Big Data Architecture
Bing
Biometric Recognition
Blockchain Technology
Blocks
Boltzmann Machine
Boolean Satisfiability Problem
Bot Builder
Bot Cards
BotPenguin
Bounce Rate
Brand Experience
Brand Mentions
Brand Positioning
Broadcast
Brute-force search
Bug
Bullwhip effect
Business Chatbot
Business Process Outsourcing
C
Call Masking
Call Monitoring Software
Call Routing
Call To Action
Canned Messages
Canned Responses
Case-based Reasoning
Challenges of Big Data
Chat Automation
Chat Logs
Chat Widget
Chatbot
Chatbot Analytics
Chatbot Architecture
Chatbot Archive
Chatbot Automation
Chatbot Avatar
Chatbot Builder
Chatbot Dashboard
Chatbot Decision Tree
Chatbot Lead Generation
Chatbot Lead Verification
Chatbot Maker
Chatbot Marketing ROI
Chatbot Metrics
Chatbot Persona
Chatbot Templates
Chatbot UX
Chatbot Widget
Chatforms
ChatGPT
Classification Algorithm
Clean Coding
Click-to-Open Rate (CTOR)
Cloning Tool
Cloud Computing
Cloud Contact Center
Clustering
Cognitive Ability
Cognitive Analysis
Cognitive Architecture
Cognitive Computing
Cognitive Science
Cognitive Search
Cohesion and Coupling
Cohort Analysis
Collaborative Filtering
Combinatorial Optimization
Communication Channel
Communication Model
Communication Protocols in IOT
Computational Complexity Theory
Computational Intelligence
Computational Learning Theory
Computer Vision
Concept Drift
Confusion Matrix
Connectionism
Contact Center
Contact Center Automation
Containerization
Content Curation Tools
Content-Based Filtering
Contextual Chatbots
Contextual Conversation
Conversational AI
Conversational Assistant
Conversational Channel
Conversational Commerce
Conversational Flow
Conversational Flow Segmentation
Conversational Landing Page
Conversational Marketing
Conversational Support
Conversational UI
Conversational UX
Conversion
Conversion Funnel
Conversion Rate Optimization
Convolutional Neural Network
Corpus
Cortana Virtual Assistant
Cosine Similarity
CRM
Cross-Selling
Cross-Validation
CSAT
CTR
Custom Attributes
Custom Display
Custom Form
Custom Regex
Custom Script
Customer Acquisition
Customer Advocacy
Customer Analytics
Customer Centricity
Customer Delight
Customer Driven Marketing Strategy
Customer Effort Score
Customer Engagement
Customer Engagement Platform
Customer Experience
Customer Experience Automation
Customer Experience Management
Customer Experience Program
Customer Experience Strategy
Customer Experience Transformation
Customer Feedback
Customer Insights
Customer Journey
Customer Lifetime Value
Customer Onboarding
Customer Persona
Customer Satisfaction
Customer Service
Customer Service Philosophy
Customer Support
Customer Support Agent
Customer Support Automation
Customer Support Outsourcing
Customer Touchpoint
Customer Training
Cx Tech Ecosystem
CXaaS (Customer Experience As A Service)
Cyclomatic Complexity
D
Data Analysis
Data Augmentation
Data Call
Data Collection
Data fusion
Data Governance
Data Integration
Data Management Platform
Data Mining
Data Modeling
Data Science
Data Set
Data Transformation
Database Queries
DBSCAN
Decision Support System
Decision Trees
Declarative programming
Deep Learning
Deep Model
Deep Neural Network
Deep Tech
Demand Forecasting
Demographic Segmentation
Denoising Autoencoders
Dependency Parsing
Digital Assistant
Digital Commerce
Digital Ecosystem
Dimensionality Reduction
Direct-to-consumer
Directed Acyclic Graph
Double Opt-In
Drip Marketing
Dropshipping
Dynamic Link
Dynamic Models
Dynamic programming
Dynamic time warping
E
E-Commerce Chatbot
Earned Media
Ebert Test
Echo State Networks
Ecommerce Automation
eCommerce conversions
Ecommerce Fulfillment
Ecommerce Funnel
Ecommerce Software
Edtech
Education Chatbot
Email Etiquette
Email Service Provider
Embed Chatbot
Encryption
Engaged Users
Engagement Rate
Entity
Entity Analysis
Entity Extraction
ERP
Escalation Management
Euclidean Distance
Evolutionary Computation
Experience design (XD)
Explicit Semantic Analysis (ESA)
Exploratory Data Analysis
F
Face Recognition
Facebook Automation
Facebook Chatbot
Facebook Ticketing
Fallback
FAQ Chatbot Automation
Feature Engineering
Feature Extraction
Federated Learning
Feedback Chatbot
Feedback Loop
Feedback Widget
Few-shot Learning
Finance Chatbot
Fine-tuning
Finite Automata
Firmware
First Call Resolution
First Contact Resolution Rate
Flow Error
Flow-Based Chatbot (Rule-based chatbot)
Forward Chaining
Free Web Chat
Freemium
G
GDPR
Gemini
Generative Adversarial Networks (GANs)
Generative AI
Generative Model
Genetic Algorithms
Good Marketing
Google Analytics
Google Assistant Voice Chatbot
Google Calendar
GPT (Generative Pre-trained Transformers)
GPT-3
GPT-4
Gradient Clipping
Graphic User Interface
Graphical Processing Unit
Greedy Algorithm
Guerrilla Marketing
H
I
Identity Resolution
Image Processing
In-App Support
Inbound Call Center
Inductive Reasoning
Information and Technology
Information Extraction
Information Integration
Information Retrieval
Infrastructure as a Service
Instagram Chatbot
Instinct AI
Integration Hub
Intelligence Amplification
Intelligent Process Automation (IPA)
Intelligent Routing
Intent
Intent recognition
Internet of Things
Intrusion Detection
Inventory Management
IOT Communication API
IoT Communication Models
IVR
K
L
Language Detection
Large Language Models
Last Mile Delivery
Latent Dirichlet Allocation (LDA)
Latent Semantic Analysis (LSA)
Lazy Learning
Lead Generation Bot
Lead Generation Process
Lead Time
Leaky Bucket Theory
Learning Management System
Legacy Systems
Lemmatization
Lexical Analysis
Lexical Functional Grammar
Lexicography
Lifecycle Marketing
Linear Discriminant Analysis
Live Agent
Live Chat
LLM Alignment
Load Balancing
Localization
Logical Deduction
Logistics Management
Loss Function
Low Code Platforms
Lstm
M
Machine Learning
Machine Learning Algorithms
Machine Learning Frameworks
Machine Learning Libraries
Machine Learning Methods
Machine Learning Tools
Machine Vision
Market Basket Analysis
Market Positioning
Marketing Automation
Marketing Management
Masked Language Modeling
mCommerce
Merchandising
Merchant Services Provider
Messenger API
Messenger Chatbot Integration
Meta Learning
Metaheuristics
Microsoft Teams Chatbot Integration
Middleware
MNIST Dataset
Moments Of Truth
Multi-channel eCommerce
Multi-Channel Support
Multi-task Learning
Multidimensional Scaling
N
O
P
Paid Social Media
Palletization
Parameters
Parsing
Parsing in Compiler Design
Parts-of-speech (POS) Tagging
Pattern Matching
Pattern Recognition
Pay-Per-Click (PPC)
Payment Gateway
Personalization Vs. Customization
Personalized Interaction
Personalized Marketing
Personalized Support
POEM Model
Pre-training
Predicate Logic
Predictive Analysis
Preprocessing
Primitives
Principal Component Analysis
Principle of Rationality
Private Cloud
Process Mining
Procurement
Product Bundling
Product Positioning
Prompt Engineering
Proof of Concept
Propositional Calculus
Prospects
Pruning
Psychographics
Python
R
Radial Basis Function Network
Rdf Data Model (Resource Description Framework)
Reactive Machines
Real Time Communication
Real-Time Chat
Real-Time Engagement
Recommendation Systems
Recurrent Neural Network
Regression Analysis
Regularization
Reification
Reinforcement Learning
Request User Data Node
Reservoir Computing
REST API
Restful API
Retail Marketing
Rete Algorithm
Return Rate
Reverse Logistics
RFID (Radio-frequency Identification)
RFM Analysis
Ridge Regression
Robotic Process Automation (RPA)
Robotics
ROI Calculator
Rule-Based Chatbot
Rule-Based System
Runway Gen 3
S
SaaS
Safety Stock
SageMaker
Sales Marketing
Sales Qualified Lead (SQL)
Salesforce Chatbot Integration
Satisfiability
Scenario Automation
Scripting Language
Search Engine Optimization
Sell-through rate
Selling in Marketing
Semantic Analysis
Semantic Reasoner
Semantic Relatedness Calculation
Semantics
Semi-Supervised Learning
Sentiment Analysis
Sequence Model
Sequence Modeling
Sequence-to-Sequence Models
Shared Whatsapp Business Team Inbox
Shopify Analytics
Shopify Chatbot
Sigmoid Function
Similarity Measure
Smart Responses
SMPP
SMS Chatbot
SMS Marketing
SMSC
SOAP API
Social Media Marketing
Social Media Optimization
Softmax Function
Software Deployment
Software Development Kit (SDK)
Software Integration
Solid Principles
Space Complexity
Spam Filter
Sparse Matrix
Spatial-Temporal Reasoning
Speech Processing
Speech Synthesis
Speech to Text Transcription
Speech-to-text Translation
Spiking Neural Network
Spin Selling
Squarespace Chatbot
Statistical Inference
Statistical Language Modeling
Statistical Relational Learning
Stemming
Stemming and Lemmatization
Stepwise Function
Stochastic Gradient Descent
Stock Keeping Unit
Stockout
Stop Words
Strong AI
Structured Data
Supervised Learning
Supply Chain Automation
Supply Chain Management
Support Agent
Support Benchmarks
Support Bot
Support Operations
Support Ticket
Swarm Intelligence
Symbolic Interactionism
Syntactic Analysis
Syntax Analysis
T
Technological Singularity
Telegram Chatbot
Temporal Difference Learning
Tensorflow
Tensorflow Playground
Test Data
Text Mining
Text to Speech (TTS)
Theory of Computation
Thompson Sampling
Ticket Generation
Ticket Management
Ticket Routing
Tiered Support
Time Complexity
Time to Market
Tokenization
Topic Modeling
Training Data
Training Dataset
Transfer Learning
Transformer Architecture
Transformers
Trigger
Trouble Ticket
Troubleshooting
Turing Test
Turnkey solution
Twitter Bot
Two-Factor Authentication
U
V
Validation Set
Value-added Reseller
Vanishing Gradient Problem
Variational Autoencoder
Video Marketing
Virtual agent
Virtual Assistant
Virtual Call Center
Virtual Employee
Virtual Reality
Virtual Receptionist
Vision Processing Unit
Visual Recognition
Voice Assistant
Voice Bot
Voice Commerce
Voice Recognition
Voice User Interface
W
Warehouse Automation
Warehouse Management System
Waterfall Methodology
Weak AI
Web Chat
Web Widgets
Webforms
Webhooks
Website Chatbot
Whatsapp Advertising Campaign
Whatsapp API
WhatsApp Auto-Reply
WhatsApp Automation
WhatsApp Broadcast
WhatsApp Business App
WhatsApp Business Solution Provider
WhatsApp Chatbot
WhatsApp Cloud API
WhatsApp Commerce
WhatsApp CRM Integration
WhatsApp Link Generator
Whatsapp Marketing Service
WhatsApp QR Code Generator
WhatsApp Whitelabel
WhatsApp Widget
White Label Software
Whitelabel Chatbot
Whitelabel Partnership
WooCommerce
Word of Mouth
Word Sense Disambiguation
WordPiece Tokenization
Wordpress Chatbot