GLOSSARY
BotPenguin’s AI Chatbots Glossary
Learn, grow, and master the language, concepts, and processes of AI and technology with BotPenguin’s Glossary.
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720 glossary
A
A/B Testing: What is it, Benefits, Uses, Important
Abductive Logic Programming
Absorption Costing: Benefits, Limitations, and Examples
Activation Function: Types, Process & Implementing in ML
Admissible Heuristic
Affiliate Marketing
Agent Interaction
Agent Interface: Roles, Components and Types
AGI: An Overview to Artificial General Intelligence
AI - Artificial Intelligence
AI Agent
AI Assistant
AI Chatbots
Ai in Customer Service
AI knowledge management
AIaaS
Alexa Virtual Assistant
Algorithm
Algorithmic Bias
Algorithmic Probability
Amazon Lex
Ambient Intelligence
Analogical Reasoning: Opportunities and Limitations
Analytics
Anaphora: Definition Purpose, and Examples
Answer Bot
API
API Integration
API Keys
Api Rate Limiter
API Service Call
Application Programming Interface
Appointment Bookings
Approximation Error
Apriori Algorithm
Argumentation Framework
Artificial Narrow Intelligence: Advantages & Disadvantages
Artificial Superintelligence
Asymptotic Notation: Fundamentals & Components
Asynchronous Messaging
Attributes
Attribution Models
Audience Profiling
Augmented Reality
Automata Theory: Key Concepts and Models
Automated Speech Recognition
Automation
Automation Bias
Automatization
Automobile Chatbot
Autoregressive Models
Autoresponder
Average Handling Time
Average Order Value
Average Response Time
AWS Chatbot
B
Backhaul
Backpropagation: An Important Component for Training Neural Networks
Bag Of Words Model
Bard
Batch Processing
Bayesian Networks: Significance and Constraints
Bees Algorithm
Behavior Informatics
Behavioral Analytics
Behavioral Marketing
Behavioral Segmentation: Best Practices and Challenges
Behavioral Targeting
Benchmarking
BERT
BERT vs GPT
BERTology
Big Data
Big Data Architecture
Bing
Biometric Recognition
Blockchain Technology
Blocks
Boltzmann Machine: Strengths and Weaknesses
Boolean Satisfiability Problem
Bot Builder
Bot Cards
BotPenguin - Your Ultimate AI Chatbot Maker
Bounce Rate
Brand Experience
Brand Mentions
Brand Positioning: What is it & How is it Implemented?
Broadcast
Broadcast Text Message
Brute-force search
Bug
Bullwhip effect
Business Chatbot
Business Process Outsourcing
C
Call Masking
Call Monitoring Software
Call Routing
Call To Action
Canned Messages
Canned Responses
Case-based Reasoning
Challenges of Big Data
Chat Automation
Chat Widget
Chatbot
Chatbot Analytics
Chatbot Architecture: Process, Types & Best Practices
Chatbot Archive
Chatbot Automation
Chatbot Avatar
Chatbot Builder
Chatbot Dashboard
Chatbot Decision Tree: When to Implement, Benefits & Types
Chatbot Lead Generation
Chatbot Lead Verification
Chatbot Maker
Chatbot Marketing ROI
Chatbot Metrics
Chatbot Persona
Chatbot Templates
Chatbot UX
Chatbot Widget
Chatforms
ChatGPT
Classification Algorithm
Claude AI: What Is It and How Does It Work?
Clean Coding
Click-to-Open Rate (CTOR)
Cloning Tool
Cloud Computing
Cloud Contact Center
Clustering
Cognitive Ability: What is it and Its Types
Cognitive Analysis
Cognitive Architecture
Cognitive Computing
Cognitive Science: Understanding the Key Concepts
Cognitive Search
Cohesion and Coupling: Types and Metrics
Cohort Analysis
Collaborative Filtering: Types, Pros & Challenges
Combinatorial Optimization
Communication Channel: Definition, Importance and Types
Communication Model: Process, Importance & Types of Models
Communication Protocols in IOT
Computational Complexity Theory: Key Concepts
Computational Intelligence
Computational Learning Theory
Computational Number Theory
Computer Vision
Concept Drift
Confusion Matrix: Best Practices and Latest Trends
Connectionism
Contact Center
Contact Center Automation
Containerization
Content Curation Tools
Content-Based Filtering
Contextual Chatbots
Contextual Conversation
Conversational AI
Conversational Assistant
Conversational Channel
Conversational Commerce
Conversational Flow Segmentation
Conversational Flow: Types & Best Practices
Conversational Landing Page
Conversational Marketing
Conversational Support
Conversational UI
Conversational UX
Conversion
Conversion Funnel
Conversion Rate Optimization
Convolutional Neural Network
Corpus
Cortana Virtual Assistant
Cosine Similarity
CRM
Cross-Selling
Cross-Validation: Types and Limitations
CSAT(Customer Satisfaction Score)
CTR
Custom Attributes
Custom Display
Custom Form
Custom Regex
Custom Script
Customer Acquisition
Customer Advocacy
Customer Analytics
Customer Centricity
Customer Delight
Customer Driven Marketing Strategy
Customer Effort Score
Customer Engagement
Customer Engagement Platform
Customer Experience
Customer Experience Automation
Customer Experience Management
Customer Experience Program
Customer Experience Strategy
Customer Experience Transformation
Customer Feedback
Customer Insights
Customer Journey
Customer Lifetime Value
Customer Onboarding
Customer Persona
Customer Satisfaction
Customer Service
Customer Service Philosophy
Customer Support
Customer Support Agent
Customer Support Automation
Customer Touchpoint: Best Practices & Challenges
Customer Training
Cx Tech Ecosystem
CXaaS (Customer Experience As A Service)
Cyclomatic Complexity
D
Data Analysis
Data Augmentation
Data Call
Data Collection
Data fusion
Data Governance
Data Integration
Data Management Platform
Data Mining
Data Modeling
Data Science
Data Set
Data Transformation
Database Query: What is it and How Does it Work?
DBSCAN
Decision Support System(DSS): Types and Advantages
Decision Trees
Declarative programming
Deductive, Inductive & Abductive Reasoning
Deep Learning
Deep Model
Deep Neural Networks: Concepts and History Overview
Deep Tech
Delivery Route Optimization
Demand Forecasting: Best Practices and Trends
Demographic Segmentation
Denoising Autoencoders
Dependency Parsing
Digital Assistant
Digital Commerce
Digital Ecosystem
Dimensionality Reduction
Direct-to-consumer
Directed Acyclic Graph: Importance, Components & Applications
Double Opt-In
Drip Marketing
Dropshipping
Dynamic Link
Dynamic Models: What are its Key Components?
Dynamic programming
Dynamic time warping
E
E-Commerce Chatbot
Earned Media
Ebert Test
Echo State Networks
Ecommerce Automation
eCommerce conversions
Ecommerce Fulfillment
Ecommerce Funnel
Ecommerce Software
Edtech
Education Chatbot
Electronic Storefronts: Definition, Features, Types & More
Email Deployment: Understanding the Basics
Email Etiquette
Email Service Provider
Embed Chatbot
Encryption
Engaged Users
Engagement Rate
Entities in Database: Key Concepts Explained
Entity Analysis
Entity Extraction
ERP
Escalation Management
Euclidean Distance: Advantages and Limitations
Evolutionary Computation
Experience design (XD)
Explainable AI: Benefits and Challenges
Explicit Semantic Analysis (ESA)
Exploratory Data Analysis
F
Face Recognition: How It Works and Why It's Important
Facebook Automation: Tools, Best Practices and Implementing
Facebook Chatbot
Facebook Ticketing: What is it & How Does it Work
Fallback: Types and Advantages
FAQ Chatbot Automation
Feature Engineering
Feature Extraction: What is it and Why is it Important?
Federated Learning
Feedback Loop
Feedback Widget
Few-shot Learning
Finance Chatbot
Fine-tuning
Finite Automata: Workings and Best Practices
Firmware
First Call Resolution
First Contact Resolution Rate
Flow Error
Flow-Based Chatbot (Rule-based chatbot)
Forward Chaining
Free Web Chat
Freemium Model: Advantages and Disadvantages
G
GDPR
Gemini
Generative Adversarial Networks (GANs)
Generative AI
Generative Model
Genetic Algorithms in Machine Learning
Good Marketing
Google Analytics
Google Assistant Voice Chatbot
Google Calendar: What they are and Their Use Cases
GPT (Generative Pre-trained Transformers)
GPT-3
GPT-4
Gradient Clipping
Graphic User Interface
Graphical Processing Unit
Greedy Algorithm
Guerrilla Marketing
H
Hadoop Ecosystem in Big Data
Hard Bounce
Headless Commerce
Healthcare Chatbot
Help Desk: Use Cases and Challenges
Helpdesk
High Ticket Affiliate Marketing
Home Assistants
HTML (HyperText Markup Language)
Hub and Spoke
Hugging Face: AI Models and Tools
Human Fallback
Human Handover
Human-Computer Interaction (HCI): Key Principles
Hybrid Chatbot
Hyper Heuristic
Hyperautomation
I
Identity Resolution
Image Processing
In-App Support
Inbound Call Center
Incoterms:Benefits and Types
Inductive Reasoning: Techniques and Benefits
Information and Technology
Information Extraction
Information Integration
Information Retrieval: Components & Techniques
Infrastructure as a Service
Instagram Chatbot
Instinct AI
Integration Hub
Intelligence Amplification
Intelligent Process Automation (IPA)
Intelligent Routing
Intent
Intent recognition
Internet of Things
Interoperability: Definition, Importance, and Key Types Explained
Intrusion Detection
Inventory Management: Benefits and Types
IOT Communication API
IoT Communication Models
IVR: What is Interactive Voice Response & How Does It Work?
K
L
Language Detection: Benefits and Application
Large Language Models
Last Mile Delivery
Latent Dirichlet Allocation (LDA)
Latent Semantic Analysis (LSA)
Lazy Learning
Lead Generation
Lead Generation Bot
Lead Generation Process
Lead Time
Leaky Bucket Theory
Learning Management System
Legacy Systems
Lemmatization: Key Components, Benefits & Types
Lexical Analysis: A Simple Overview
Lexical Functional Grammar
Lexicography: Components, Types and Process
Lifecycle Marketing
Linear Discriminant Analysis: Key Concepts and Applications
Live Agent
Live Chat
LLM Alignment
Load Balancing
Localization
Logical Deduction: Procedure, Types and Applications
Logistics Management
Long Form Content: Types and, Key Elements
Loss Function: Key Components and Types
Low Code Platforms
Lstm
M
Machine Learning
Machine Learning Algorithms
Machine Learning Frameworks
Machine Learning Libraries
Machine Learning Methods
Machine Learning Tools
Machine Vision
Market Basket Analysis
Market Positioning
Marketing Automation
Marketing Management
Masked Language Modeling
mCommerce
Merchandising
Merchant Services Provider
Messenger API
Messenger Chatbot Integration
Meta Learning
Metaheuristics
Microsoft Teams Chatbot Integration
Middleware
MNIST Dataset
Moments Of Truth
Multi-channel eCommerce
Multi-Channel Support
Multi-task Learning
Multibrand
Multidimensional Scaling
N
Named Entity Recognition: What is it and How Does it Work?
Narrow AI
Natural Language Generation
Natural Language Processing
Natural Language Programming
Natural Language Understanding
Net Promoter Score (NPS)
Neural Network
Neural Style Transfer
Neuro Linguistic Programming: What is it & How it works?
NGINX
Non-Deterministic Algorithm
Normalization: Importance and Best Practices
O
P
Paid Social Media
Palletization
Parameters: What they are and Their Use Cases in Programming
Parsing in Compiler Design
Parsing: What is it & How is it Implemented?
Parts-of-speech (POS) Tagging
Pattern Matching
Pattern Recognition: Benefits, Types and Challenges
Pay-Per-Click (PPC)
Payment Gateway
Perplexity AI: What Does It Do and How Does It Work?
Personalization Vs. Customization
Personalized Interaction
Personalized Marketing
Personalized Support
POEM Model- Paid, Owned, and Earned Media
Pre-training
Predicate Logic
Predictive Analysis
Preprocessing
Primitives
Principal Component Analysis
Principle of Rationality
Private Cloud: What is it and How Does it Work?
Process Mining
Procurement
Product Bundling
Product Positioning
Prompt Engineering: What’s the Role in AI Models?
Proof of Concept: Role, Key Insights & Examples
Prospects
Pruning
Python
R
Radial Basis Function Network
Rdf Data Model (Resource Description Framework)
Reactive Machines
Real Time Communication
Real-Time Chat
Real-Time Engagement
Recommendation Systems
Recurrent Neural Network: Types and Advantages
Regression Analysis
Regularization
Reinforcement Learning
Request User Data Node
Reservoir Computing
REST API
Restful API
Retail Marketing
Return Rate
Reverse Logistics
RFID (Radio-frequency Identification)
RFM Analysis
Ridge Regression
Robotic Process Automation: Types and Applications
Robotics
ROI Calculator
Rule-Based Chatbot
Rule-Based System: Pros and Cons
S
SaaS
Safety Stock
SageMaker
Sales Marketing
Sales Qualified Lead (SQL)
Salesforce Chatbot Integration
Satisfiability
Scenario Automation
Scripting Language
Sell-through rate
Selling in Marketing: What is it and Its Types
Semantic Analysis
Semantic Reasoner
Semantic Relatedness Calculation
Semantics in Linguistics: Understanding the Basics
Semi-Supervised Learning
Sentiment Analysis
Sequence Model
Sequence Modeling
Sequence-to-Sequence Models
Shared Whatsapp Business Team Inbox
Shopify Analytics
Shopify Chatbot
Sigmoid Function: Types and Applications
Similarity Measure
Smart Responses
SMPP
SMS Chatbot
SMS Marketing
SMSC: Applications and Features
SOAP API
Social Media Marketing
Social Media Optimization
Softmax Function: Advantages and Applications
Software Deployment
Software Development Kit (SDK): What is it and its Purpose?
Software Integration: Types, Benefits and Challenges
Solid Principles
Space Complexity: Best Practices and Challenges
Spam Filter
Sparse Matrix
Spatial-Temporal Reasoning
Speech Processing
Speech Synthesis
Speech to Text Transcription
Speech-to-text Translation
Spiking Neural Network
Spin Selling
Squarespace Chatbot
Statistical Inference
Statistical Language Modeling
Statistical Relational Learning
Stemming and Lemmatization
Stemming in NLP: Key Concepts and Fundamentals Explained
Stepwise Function
Stochastic Gradient Descent: Understanding the Basics
Stock Keeping Unit
Stockout
Stop Words : Understanding Their Role in Text Processing
Strong AI
Structured Data
Supervised Learning: Types and Techniques
Supply Chain Automation
Supply Chain Management
Support Agent: Types and Advantages
Support Benchmarks
Support Bot
Support Operations
Support Ticket
Swarm Intelligence
Symbolic Interactionism: Key Components & Significance
Syntactic Analysis
Syntax Analysis
T
Technological Singularity
Telegram Chatbot
Temporal Difference Learning
Tensorflow Playground
TensorFlow: What is it and How Does it Work?
Test Data: Types, Benefits and Best Practices
Text Mining
Text to Speech (TTS)
Theory of Computation: Impact, Issues, and Examples
Thompson Sampling
Ticket Generation
Ticket Management
Ticket Routing
Tiered Support
Time Complexity: Importance & Best Practices
Time to Market
Tokenization
Topic Modeling: Techniques and Applications
Training Data
Training Dataset
Transfer Learning: Techniques and Algorithms
Transformer Architecture
Transformers
Trigger
Trouble Ticket
Troubleshooting
Turing Test: Applications and Limitations
Turnkey solution: Benefits, Uses and Solutions
Twitter Bot: Automate Your Social Media
Two-Factor Authentication
U
Understanding Reification & How Does It Work
Unified Conversations
Universal Artificial Intelligence
Unstructured Data
Unsupervised Learning
Upselling
Use Cases of Feedback Chatbot
User Engagement
User error
User Experience
User Feedback
User Generated Content
User Intent
User Interface
User Preferences: Types and Best Practices
User Ratings: What it is and its Types?
User Segmentation
UTM Parameters
UTM Tracking
Utterance (Chatbot)
V
Validation Set
Value-added Reseller
Vanishing Gradient Problem: Causes and Methods
Variational Autoencoder
Video Marketing
Virtual agent
Virtual Assistant
Virtual Call Center
Virtual Employee
Virtual Reality
Virtual Receptionist
Vision Processing Unit
Visual ChatGPT: How It Works and Key Features
Visual Recognition
Voice Assistant
Voice Bot
Voice Commerce
Voice Recognition
Voice User Interface
W
Warehouse Automation
Warehouse Management System
Waterfall Methodology: Process, Pros and Cons
Weak AI: Importance, Use-cases and Limitations
Web Chat
Web Widgets
Webforms: What is it and its Types
Webhooks: What is it and its Best Practices
Website Chatbot: The Basics Explained
Website development
What are Chat Logs?
What are the Fundamentals of AIML?
What is an Assistant Bot?
What is Clickbait? Meaning, Types, Pros, and Cons Explained
What is GPT-4o Mini? A Compact, Efficient AI Language Model Guide
What is N-Gram and How does it work?
What is Propositional Calculus?
What is Psychographics, its Significance and Challenges
What is Rete Algorithm & its significance
What is Search Engine Optimization (SEO) & How Does it Work?
Whatsapp Advertising Campaign
Whatsapp API
WhatsApp Auto-Reply
WhatsApp Automation
WhatsApp Broadcast
WhatsApp Business App
WhatsApp Business Solution Provider
WhatsApp Chatbot
WhatsApp Cloud API
WhatsApp Commerce
WhatsApp CRM Integration
WhatsApp Link Generator
Whatsapp Marketing Service
WhatsApp QR Code Generator
WhatsApp Whitelabel
WhatsApp Widget
White Label Software
Whitelabel Chatbot
Whitelabel Partnership
WooCommerce
Word of Mouth
Word Sense Disambiguation
WordPiece Tokenization
Wordpress Chatbot