BotPenguin is a Tawk.to alternative offering an omnichannel Chatbot with flows, FAQs, & ChatGPT for training. Plus, 60+ integrations, 40+ templates, and Onmichannel support.
Detailed head-to-head
BotPenguin offers a pricing plan of $50 per annum. Tawk. to is free but charges for agents, branding removal, and AI, which may cost $350 in a standard situation.
BotPenguin allows unlimited chatbots per account, while Tawk. to allow only one chatbot per account.
BotPenguin offers multi-platform integration for websites, Whatsapp, FB Messenger, Telegram, and landing pages Tawk. to does not offer WhatsApp, Facebook, and Telegram integration.
Both BotPenguin and Tawk. to offer voice support for bot users. Only, BotPenguin does it better.
BotPenguin is considered the best Tawk. to alternative as it offers more features, channels, integrations, and fair pricing.
| Features | BotPenguin | Tawk. to |
|---|---|---|
| Free Lifetime Plan | Free forever with 2000 monthly messages | Free forever |
| Pricing | $50 per annum | Free but charges for AI, branding removal and agents |
| Number of chatbots per account | Unlimited | One active Chatbot |
| Multi Platform Integration (Website, Whatsapp, FB Messenger, Telegram, Landing pages) | Available for all platforms | Not available for WhatsApp, Facebook and Telegram |
| No code Chatbot builder |  | |
| Ease to manage Bot Installation, and functionality. | | |
| Easy to navigate UI with placeholders, help text and tutorials | | |
| Add team members and provide them role based access | | |
| Multi channel Live Chat support | | |
| Human handover and real time user simulation with typing delays | | |
| Voice support for Bot users | Available with Twilio Integration | |
| Multilingual Capabilities | | |
| No-Code Integration with all available and custom CRMs/Apps | Yes, can be integration with all available CRMs and Apps | Yes, can be integration with all available CRMs and Apps |
| Smart Intuitive responses based on keywords | Available for all social media channels like Facebook, WhatsApp and Telegram | Not available on WhatsApp, Facebook and Telegram |
| User segments based on Tag/Attributes for campaigns and broadcasts | |  |
| Block specific IPs. URLs or Country Codes | | Can't manage country wise access |
| Schedule drip campaigns for customer onboarding journeys | Available on all channels FB, WhatsApp and Telegram | Not available for WhatsApp, Facebook and Telegram |
| Schedule broadcasts message | Available on all channels FB, WhatsApp and Telegram | Not available for WhatsApp, Facebook and Telegram |
| ChatGPT | | |
| WhatsApp Automation to manage catalogs, orders and automated responses | | |
| Data Analytics, bot-wise and based on leads/messages | | |
| Customizable reports | | |
| View and download customizable data of subscribers | | |
| Omnichannel customer support via phone, email, chat, WhatsApp | Available on all channels | WhatsApp Support not Available |
| View conversation history of users | | |
| Enterprise-grade Security, SSL encryption | | |
| Affiliate programs and White label reseller plans | | |
| Knowledge base with Help Center, FAQs, Tutorials | | |
| Personalized on boarding and free Bot designing support | | |
| WhatsApp API | | |
| Enterprise Integrations | | |
| Try BotPenguin | Try BotPenguin |
Disclaimer: Based on our research and information available on the website.
Pricing: Tawk.to is free but not free. Key features like branding removal, live agents, and AI assistants can cost you plenty. Limited integrations: Tawk.to has a few native integrations, limiting its ability to work with other applications and software systems. Paid AI: The paid AI doesn’t sit well with most users. Tawk.to alternatives like BotPenguin offers free ChatGPT integration. Train the AI on your data and use it. 
Costly Customer Support: Nothing is for free. Tawk.to doesn’t charge you upfront, but it’s support is pretty expensive, negating the free factor. Analytics: Tawk.to has limited reporting and analytics, which makes it challenging to track customer interactions and enhance live chat performance.Chatbot Customization: Users find it troublesome to customize the chatbot widget. Maintaining uniform branding is tricky, especially for new users.
An omnichannel chatbot for all custom touchpoints. Master sites & socials with one tool. Free AI integration with ChatGPT. Add the IQ and EQ to your support services needs.Nurture customers with broadcasts and drip campaigns on WhatsApp, Telegram, and Messenger. 
Train your chatbots to serve customers based on history, FAQs & chatflows. Keep agents for priorities. Start smart segmentation with attributes and tags to nurture users and follow up with them. Create unlimited chatbots for all major business types using the 40+ chatbot templates. 
Yes, one of the ideal free Tawk. to alternatives is BotPenguin, which offers a free lifetime plan with 2000 monthly messages. You can create chatbots for landing pages, WhatsApp, Telegram, and Facebook.
BotPenguin is the ideal Tawk. to alternative for a helpdesk solution. It provides a comprehensive chatbot platform with features like live chat, team management, routing, tags, custom fields, unified inbox, segmentation, broadcasts, and drip campaigns.
The best Tawk. to alternative is BotPenguin. It offers a wide range of features, including live chat, multi-platform integration, 40+ templates, conversation AI, voice support, and various integrations, making it the top choice.
BotPenguin offers an Android and iOS app to manage conversations and monitor chatbot analytics on the go. The app enables businesses to engage with their customers and manage their chatbot accounts from anywhere, making it the ideal Tawk. to alternative.
Tawk. to does provide all the chatbot functionalities for free. However, it charges $19/month to remove branding, $1/hour for dedicated Live Chat agents, and $29/month for AI assistants. You are better off with Tawk.to alternatives like BotPenguin, which only charges $50 annually for all the premium features.
The primary purpose of Tawk is to provide a live chat platform for businesses to engage with their website visitors and provide customer support in real time. BotPenguin serves the same purpose with added features and integrations for a straightforward price.
Pick the best Chatbot Builder in the industry
BotPenguin is the best AI Chatbot maker platform. Create a Chatbot for WhatsApp, Website, Facebook Messenger, Telegram, WordPress & Shopify with BotPenguin - 100% FREE! Our chatbot creator helps with lead generation, appointment booking, customer support, marketing automation, WhatsApp & Facebook Automation for businesses. AI-powered No-Code chatbot maker with live chat plugin & ChatGPT integration.
BotPenguin is the best AI Chatbot maker platform. Create a Chatbot for WhatsApp, Website, Facebook Messenger, Telegram, WordPress & Shopify with BotPenguin - 100% FREE! Our chatbot creator helps with lead generation, appointment booking, customer support, marketing automation, WhatsApp & Facebook Automation for businesses. AI-powered No-Code chatbot maker with live chat plugin & ChatGPT integration.
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