Free Ecommerce Chatbot Template for Online Stores
Use this ecommerce chatbot template to help online stores answer product questions, guide shoppers, capture leads, and support customers across common purchase journeys.
Free forever plan. No credit card required.
Live Preview
See How the Chatbot Answers Product Questions, Recovers Abandoned Carts, and Tracks Orders Instantly
Three ways to automate shopper inquiries: AI Chatbot, AI Agent, or Automations. See which one fits your store.
Answers Product Questions Instantly
Pulls sizing, stock, and shipping details straight from your live catalog in the first reply.
Recovers Carts Inside the Chat
Reaches out to shoppers who left items behind and completes checkout right in the conversation.
Tracks Orders Without a Ticket
Looks up order status by order number or email, no support request needed.
This is the actual Ecommerce AI Chatbot template, free to use.
AI CHATBOT What Can This Ecommerce Chatbot Template Help You Do?
The use cases, channels, and integrations this template covers, all at a glance.
Use Cases
Built for every need in your practice
Deploy On
Meet your customers where they are
Integrations
Connect with the tools you love
What Ecommerce Businesses See After Deploying This Template
Based on outcomes reported by ecommerce customers using BotPenguin.
- 35%More Carts Recovered
- 2xMore Product Questions Answered
- 24/7Always On for Every Inquiry
- 2Minutes to Deploy
How the Ecommerce Chatbot Template Works
Three steps. Live in minutes.
- 1
A Shopper Sends a Product or Order Enquiry
Step 1 - 2
The Chatbot Resolves or Recovers
Step 2 - 3
The Shopper Completes Checkout or Gets Resolved
Step 3
Why It Works
Built Around How Online Shoppers Actually Behave
Not a generic ecommerce chatbot template. A workflow built around the three things every shopper enquiry needs solved.
You Stop Losing Sales After Support Hours
Shoppers browse at 11pm, long after your support team has logged off, and that sale is usually lost by morning. This template replies instantly, any time, so the shopper gets an answer and finishes checkout before your team's day even starts.
Not Every Abandoned Cart Needs a Discount to Recover
Your team spends hours every week manually emailing shoppers who left items behind. This template follows up automatically with the right nudge at the right time, so only complex cases reach your team.
Shoppers Checkout Where They Already Message You
Shoppers are already on WhatsApp, while checkout still happens on a separate webpage. This template connects WhatsApp directly to your cart and order system, so a shopper can message, finish checkout, and get confirmed, all in one chat.
Templates for similar businesses
All free. All ready to deploy in minutes.
Flower Shop
Take bouquet orders, manage delivery slots, and answer flower questions automatically. Free flower shop chatbot template, no code, live in minutes.
Electronics Store
Help shoppers compare specs, check stock, and handle warranty queries. Free electronics store chatbot template. No code. Live in minutes.
Fashion
Recommend outfits, answer size questions, track orders, and manage returns. Free fashion chatbot template for apparel brands. No code. Live in minutes.
Frequently Asked Questions: Ecommerce Chatbot Template
Everything you need to know before you set it up.
What is an ecommerce chatbot template?
How does an ecommerce chatbot template recover abandoned carts?
Does this chatbot work on WhatsApp for order updates?
Can an ecommerce chatbot answer product and sizing questions automatically?
What happens when a shopper asks something the chatbot can't answer?
Do I need a developer to set up this free template?
Is this template really free? What does it cost to scale?
Is this the same as BotPenguin's ecommerce AI chatbot solution?
Your Free Ecommerce Chatbot Template Is Ready. Deploy It Today.
No credit card, no code, no developer required. Go live on WhatsApp and your website before your next abandoned cart happens.