G2
"Their ability to execute in a timely manner. If you want to start an AI Chatbot business then this is the place. - They have a great work environment, and know how important it is to be efficient."
- Gustav Louv
5-Star Rating
Stay Connected and Stay Engaged with Live Chat for Chatbot
Be available to your customers when they want and drive engaging conversations with BotPenguin’s live chat for chatbots.
FREE Forever plan. No Credit Card Required.
Trusted by 50,000+ Global Brands
Provide instant support through Live Chat from anywhere, at any time!
Stay available to customers from where you are and connect to users using live chat chatbot from desktop, mobile, or social platforms.
Mobile App
Connect with your customers on the go with the BotPenguin Mobile App’s push notifications and Alerts.
Browser
Stay in the loop with your customers through your web browser application for desktop users.
Social platforms
Never skip a customer’s query ever again! Stay on the grid with BotPenguin’s social media Live Chat integration.
Boost Real-Time Customer Engagement
Engage in a real-time to resolve your customer queries and keep the conversation going smoothly enhancing user experience
Live Typing Preview
Improve response time and accuracy by previewing what the user is typing before they send the message.
Quick Replies
Use predefined messages for frequently asked questions for efficient and quick communication.
Video Calling
Build client trust by providing personalized support by offering support through video calls for detailed assistance.
Phone Calling
Offer the option to switch to phone call support from live chat to provide direct assistance
Human Takeover
Through live chat with chatbot, an agent can instantly take over a customer conversation, which requires a human touch.
Bot Takeover
Easily switch from agent to chatbot once the complex issue is resolved to save time and increase productivity.
Enhance the productivity of your Agents
Keep a track of your live chat agent’s performances to understand work behaviour and optimize accordingly for improved efficiency
Exclusive Agent Dashboard
Assist your agent with a comprehensive dashboard for tracking and managing customer interactions to improve efficiency.
Notes and Tags
Help agents stay organized by categorizing and managing conversations using notes and tags for differentiation.
Rule-based Chat Routing
Set pre-defined rules for triggering live chat in the chatbot to ensure customer queries are directed to the correct team.
Chat Status Management
Manage team’s workload and working shifts by providing online/offline work status options
Unified Chat Inbox
Simplify the work of customer management by ensuring conversations across all platforms get stored in one inbox.
Multilingual Capabilities
Resolve customer queries in their preferred language, ensuring clients from all locations feel satisfied.
Track and Understand Customer Behavior
Monitor the customer’s behavioral pattern and segment accordingly for more targeted and personalized campaigns through live chat analytics
Viewed Page History
Track the path your visitor takes on the website, resulting in more personalized and contextual conversations.
Visitor list and Profile details
Access detailed visitor profiles as they browse your site, providing insights to guide personalized interactions.
24 Hrs Conversation Window for Whatsapp
Keep WhatsApp conversations open for 24 hours to address customer queries with ease, and restart if needed.
WhatsApp Template Messages
Quickly respond to common inquiries with pre-designed templates, ensuring efficiency and consistency in customer communication.
Personalized Product Recommendation
Turn every conversation into a sales opportunity by recommending products based on user preferences.
Stay connected across all Social Media Platforms
Make your customers feel special by never missing a conversation with them on any social media platform
Messenger
Facebook Messenger
Convert potential clients into loyal customers by adding diligent support through Messenger.
The perfect live chat assistant for businesses across all industries
Be limitless with the remarkable feature of having Live Chat support. You can reach anywhere, anytime, and everyone!
Ecommerce
Sell better by sending personalized offers and reduce buyer anxiety by sharing all order information.
Education
Engage candidates in constructive conversation throughout the admissions process with Live Chat.
Tour and Travels
Give your customers the smoothest experience while booking a tour with complete support.
Customer Service
Create the best customer service experience for your potential and existing customers with Live Chat.
Healthcare
Provide your patients an easy gateway to find appropriate information about any medical query.
Insurance
Enhance customer experience by giving them omnichannel, around-the-clock live chat support.
Human Resources
Automate regular tasks and let the HR team explore other horizons with BotPenguin Live Chat!
Frequently Asked Questions
What is Live Chat Online and how does it help my business?
Live Chat Online lets you interact with website visitors in real-time. It helps you quickly answer questions, guide customers, and close sales faster, creating a better user experience.
Can I use Live Chat on my website for free?
Yes, BotPenguin offers a free Live Chat solution for websites. You can engage with your visitors without any upfront costs, providing excellent customer service right from your site.
Is BotPenguin’s Live Chat app secure?
Absolutely! Our Live Chat app is secure, ensuring all your conversations and customer data are protected with encryption, giving you peace of mind.
Can I use Live Chat with a chatbot?
Yes, BotPenguin offers a Live Chat with chatbot feature, allowing the bot to handle simple queries while agents focus on more complex conversations, boosting efficiency.
How does BotPenguin's Free Live Chat software work?
Our Free Live Chat software integrates seamlessly with your website or app, enabling you to communicate with customers in real-time without needing to install complicated tools.
Does the BotPenguin Live Chat app work on mobile?
Yes, our Live Chat app works across all devices, including mobile. You can stay connected with your customers no matter where you are, offering timely support on the go.
What our Customers Say
Delivering value, earning trust. Hear good words about BotPenguin on these platforms.
Capterra
"We are using BotPenguin for our Facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product."
- Twana D.
4.6-Star Rating
Trustpilot
"Its Whatsapp Automation with API is really practical for sales & marketing objective. If it comes with analytics about campaign result it will be awesome."
- BD Michae
5-Star Rating
Good Firms
"Their timely communication is the reason for the great project management. Our descriptions are precisely translated into needs by BotPenguin, and they possess the necessary skill set to execute features in a timely manner."
- Yashi Amola
5-Star Rating
Crozdesk
"The team at BotPenguin contributed knowledge not just about using Generative AI but also about how these technologies may be customized to meet our needs in the asset and wealth management industry. It was amazing how well they could convert difficult technical ideas into workable, approachable solutions. Furthermore, the team at BotPenguin has shown a remarkable capacity for creative problem-solving, as demonstrated by their approach to challenging project specifications."
- Phil Johnson
5-Star Rating
