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Live Chat and Stay in touch with your customers 24 by 7

You can easily keep your customers engaged through Live Chat, practically 24x7!

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A Fantastic Live Chat solution you can count on

Rest assured. Our Live Chat helps you with excellent customer service and boosts your sales whilst creating a nurturing relationship with your clients.

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Be the best at what you do with Live Chat features

Engage in a real time back and forth conversation with your clients and resolve their queries in a blitz.

Live Typing View

You can now see what your customer is typing and without any magic ball. Predict the future context and win over your customers.

Quick Replies

Keep the conversation awesome with our replies that are on fleek. Sshh, they won’t know!

Exclusive Agent Dashboard

Keep your agents super productive with Agent Dashboard.

Viewed Page History

See beyond the veil since you can see all the pages your visitors ever set their foot on.

Notes and Tags

Use tags to make it easier for you to sort chats. You can further make it more organized by using notes on it.

Video Calling

You can initiate a video call while using the Live Chat to assist your customers better.

Phone Calling

You can also initiate a phone call with your customer during the Live Chat. Sounds so phon-y!

Visitor list and Profile details

Although we wish we could read minds, we can certainly read our customers through knowing the visitors and their profile ever since they land on your website.

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Bot Takeover

The chatbot can also do a reverse uno with the bot takeover feature during a monotonous chat.

Unified chat inbox

You can now easily streamline chats from all platforms into one inbox! Unified Chat Inbox!

Human Takeover

Our Live Chat helps an agent takeover the conversation previously being attended by a chatbot.

Rule based Chat Routing

You can now route chats according to the rules that you set for Live Chat requests. This makes it super easy for multiple teams in one workspace.

Chat Status Management

You can choose to show your status online or offline. Your business, your status.

24 Hrs Timer for Whatsapp Chats

Your WhatsApp chats pertaining to queries or help are open for 24 hours only, but you can always start a new chat.

WhatsApp Template Messages

In a hurry or you just got a simple query? Pick any of the awesome templates we got for you to make your customer service a piece of cake.

Great Live Integrations

Never Miss a conversation with your costumers on social media

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Telegram

Keep your customers close and well served with telegram live chat support.

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Whatsapp

Through this integration, enjoy a non-robotic conversation with your customers 24x7.

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Facebook Messenger

Convert potential clients into loyal customers by adding diligent support through Messenger.

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Live Chat from anywhere, anytime!

You can be there for customers no matter where they are or what timezone they are in.

BotPenguin Mobile App

Connect with your customers on the go with the BotPenguin Mobile App’s push notifications and Alerts.

Browser

Stay in the loop with your customers through your favorite browser.

Social platforms

Never skip a customer’s query ever again! Stay on the grid with BotPenguin’s social media Live Chat integration.

Live Chat, For Everyone!

Be limitless with the remarkable feature of having omni chat support. You can reach anywhere, anytime, and for everyone! This actually feels godly!

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Ecommerce

Send amazing offers, sell even better, reduce buyer anxiety by sharing shipping information

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Healthcare

Provide your patients an easy gateway to find appropriate information about any medical query.

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Customer Service

Create the best customer service experience for your potential and existing customers.

Scale your business for FREE with BotPenguin