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Keep your audience engaged that leads to satisfied customers and higher sales.
Most support queries are repetitive, simplistic questions. Use BotPenguin’s intuitive interface to build a world-class base of queries so that the bot can help your customers without a live agent.
Answer repetitive questions with our intelligent knowledgebase.
BotPenguin can get confused like Jon Snow, so it can also pass on your queries to a live agent to help your customers out better.
No brakes on the support train. Keep the customer support going through the live chat from a mobile device, anywhere and anytime.
Too many boring, bland questions? Use our quick replies to help them out!
Never let your website visitors go unanswered. BotPenguin enables you to assist your visitors and keeps the engagement strong.
Keep your customers on Facebook in the feed to connect and talk to your customers.
Troubleshooting couldn't get any more user friendly. Help your customers on whatsapp and keep the confusion at bay with BotPenguin.
Assist your customers on Telegram and prevent miscommunication. Keep it more customer friendly, yeah?
Agent count no bar. Every customer is attended to in seconds.
Analyse your bot uses and configure your bot flow that really works
Understand which are most ask recurring question and build more around those questions Keep a record of the most asked questions and create effective solutions using NLP.Learn which of your customer support members has been efficient and which is not.Measure efficiency through response time or how quickly the query was closed.
Integrate with your favorite tools – Create tickets, generate and follow up with leads and use the software you love.
Route queries to customer support desk so that your customer care agent can take care of them and for future reference. Route relevant queries to specific teams who could use notes and tags for future references.Integrate with ticketing system to automatically create tickets so that you can track issues With the help of our innovative ticketing system, provide excellent support to teams and consumers and track issues like a pro.
Excel in Customer service with Botpenguin’s automation to make it ultra easy. You can even train BotPenguin to send satisfaction surveys after each instance.
No matter what you dabble, BotPenguin’s got your back!
Ecommerce
Track or return orders, extend offers, and provide ongoing support from all in one inbox aka the unified inbox.
Healthcare
Help your customers on any platform for rescheduling appointments, and receive prescriptions with BotPenguin.
Education
automate admissions and inquiry resolution,all from a single unified inbox. Facebook, Telegram, WhatsApp, we got it all.
Are you ready to transform your customer’s support experience?
BotPenguin is the best AI Chatbot maker platform. Create a Chatbot for WhatsApp, Website, Facebook Messenger, Telegram, WordPress & Shopify with BotPenguin - 100% FREE! Our chatbot creator helps with lead generation, appointment booking, customer support, marketing automation, WhatsApp & Facebook Automation for businesses. AI-powered No-Code chatbot maker with live chat plugin & ChatGPT integration.
BotPenguin is the best AI Chatbot maker platform. Create a Chatbot for WhatsApp, Website, Facebook Messenger, Telegram, WordPress & Shopify with BotPenguin - 100% FREE! Our chatbot creator helps with lead generation, appointment booking, customer support, marketing automation, WhatsApp & Facebook Automation for businesses. AI-powered No-Code chatbot maker with live chat plugin & ChatGPT integration.
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