Offer automated help 24/7 with a Customer Service Chatbot
Use the generative AI-driven support bot to answer common questions, live chat with customers, create tickets in existing system, & send files or docs to save their time and reduce your manual effort.
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Trusted by 40,000+ Global Brands
No More Waiting. No Queues. Just Instant Query Redressal.
Build better customer relationships with round-the-clock support integrated with your helpdesk solutions.Help your customers on every touchpoint with ChatGPT-driven customer service.
Let AI Answer Your FAQs
Answer repetitive questions with By training your generative AI chatbot on your knowledge base.
Live Chat for Complex Issues
Let our AI chatbot handle your customer queries effortlessly. And if the going gets tough, just hop into a live chat and talk directly to your customers.
Route Chats To Live Chat Agent
Leave no user dissatisfied. Route the critical chats to your live chat so an agent can help your customers better. Choose human handover when your AI needs a break.
Onboard Your Support Team
Empower your support team to work alongside the chatbots. Assign roles, manage access, & collaborate efficiently to deliver exceptional customer service.
Integrate With the Ticketing System
Connect BotPenguin's chatbots with your existing ticketing system to streamline customer support and track and manage customer inquiries efficiently.
File Upload
Share files with your customers & save them time. Send videos, images, PDFs, docs, or any resource when words aren’t enough to help.
Provide 24*7 Customer Support
No brakes on the support train. Keep the customer support going through the live chat from a mobile device, anywhere and anytime.
Unified Customer Profile
Automatically collect & manage customer info such as page history, location, device, email, socials, phone number, etc., letting agents view the complete user profile.
Save Time with Quick Replies
Too many boring, bland questions? Use our quick replies to help them out! Provide instant answers with just a click.
Set Fallback Response
Deal with unexpected scenarios smartly. Set up automated messages for unknown or offensive inputs. Or you can also trigger a fresh chatflow.
Enhance your Customer Support Team with Generative AI Services
Support your customers through generative AI chatbots trained on your resources to answer complex queries, recognize intent & reply empathically, and create tickets automatically for time-saving solutions.
Multi-Turn Conversation Handling
The customer support AI bot can learn from chat history and treat the customer accordingly. No need for customers to repeat themselves.
Get Feedback & Understand Sentiment
Your customer service chatbot can collect customer feedback in chat and analyze it to identify areas for improvement.
Answer Suggestions
The chatbot can help agents during live chat by suggesting real-time answers to customers' queries, thus speeding up all resolution processes.
Accept Images and Documents
Generative AI chatbots can analyze & process images or documents users share, extracting relevant information or assisting with document-related queries.
No-Code Integration With ChatGPT
Marry your customer service chatbot with ChatGPT for instant and accurate responses. Elevate your support game with every interaction.
Set a Helpful Tone
Give your caring voice to your customer service chatbot. Let it help customers on your behalf and leave a good impression on their minds.
Train Virtual Agent on Your Data
Easily prep your chatbot on FAQs, URLs, documents and chat history to equip it with comprehensive knowledge for accurate answers.
Deploy a Customer Service Chatbot: Save Time, Money, & Effort
BotPenguin’s generative AI bot makes every chat count.Offering world-class customer service at lightning speeds. It save your agents effort & time with support automation, letting your focus on complex issues.
A Chatbot in Time Saves Nine
Let the AI chatbot take care of routine queries 24/7 & save your agents a ton of time.
Automate & Sitback
Time to relax & let the chatbot create tickets, route chats, solve FAQs, & more. Drive your support operations in autopilot mode.
Improve Customer Support Team Productivity
Deploy chat routing that elevates your customers and increases team productivity.
Cost-Effective
Reduce your support costs, manual workload, and acquisition costs, and save time all in one go.
Class-Leading Customer Experience
Instant and reliable support that works wonders from day one. Try it and see it with our customer service chatbot platform!
Boost Revenue
Keep your audience engaged, which leads to satisfied customers and higher sales.
Let Customer Service Chatbots Render Omnichannel Support
Through a single integrated interface, our customer service chatbot can assist your company in providing customer service, gathering feedback and fostering client trust across all channels.
Answer Queries to Your Website Visitors
Never let your website visitors go unanswered. Help your visitors with their common queries & engage them routinely with our AI customer service chatbot.
Connect with Facebook Users
Help your customers with automated DMs, comment replies, bulk messages, and FAQ resolutions using our customer service chatbot.
Solve Issues on WhatsApp
Troubleshooting couldn't get any more user-friendly. Help your customers on whatsapp and keep the confusion at bay with BotPenguin.
Telegram With BotPenguin
Assist your customers on Telegram and prevent miscommunication. Keep it more customer-friendly, yeah?
Help Users on Instagram
Provide timely help to your customers on Instagram. Reply to FAQs, share resource links, or connect with a live agent.
Support Members on Microsoft Teams
Our MS Teams integration lets you effortlessly manage tickets, assign tasks, and organize meetings within the Teams interface.
Connect Your Customer Service Chatbot With Key Integrations
Reduce your manual effort & organize every aspect of your support system. Get no-code integrations, including ChatGPT, CRMs, CMS, Ticketing Systems, and more.
WhatsApp Automation: A wand in the hands of Marketers
Create a complete marketing funnel for your business. Create an end to end all in one customer experience for your WhatsApp customers with the help of whatsapp automation.
Helpdesk Integration
Effortlessly manage support with Freshdesk, Zoho Desk, & Zendesk. Streamline processes for quicker resolutions & happier customers.
CRM Integration
Integrate with GoHighLevel, Hubspot, Zoho, Salesforce, and other CRMs for comprehensive customer data management.
Integration with Your Support System
Got a custom solution managing your customer service? Don’t worry! Our chatbot can easily integrate with your existing apps.
Appointment Booking
Simplify scheduling processes with seamless integration to platforms like Simplybook, Google Calendar, & Calendly.
CMS Platforms
Enhance customer experience on WordPress, Squarespace, and Wix. Save their time with instant answers & navigation support.
E-commerce Integrations
Streamline operations on Shopify, WooCommerce, and moreetc, providing real-time customer support, return/refunds, product catalogs, order tracking, & more.
Pabbly & Zapier
Connect your customer service chatbot with over 1000 apps and automate workflows for enhanced productivity and efficiency.
Our Customer Service Chatbot Speaks Your Customer’s Language
Localization is a piece of cake with BotPenguin Our generative AI chatbot understands your customers’ language and translates the text automatically, providing a world-class support experience in a language of your customer’s choice.
Get Data Insights for Laser-Focused Customer Service Chatbot
Adapt a data-driven approach and make decisions better than GPS telling you to turn left into a lake.
Recurring Questions
Record the recurring and complex questions and prepare answers for them. Feed answers to your NLP chatbots and leave no stone unturned to ensure optimum care.
Bot-Wise Analytics
Analyze the performance of each chatbot platform to determine which one is more effective at resolving customer issues and generating leads.
Give Your Shoppers a Personalized Support Experience with Customer Service Chatbot
Run your eCommerce services like a well-oiled machine with our ChatGPT- driven support chatbot managing your lost sales, order updates, delivery tracking, & returns.
Show Product Catalogs
Send your product catalogs in chat and help customers save their time by selecting products in chat.
Abandoned Cart Recovery
Engage the customers who abandon their shopping carts, offering assistance & incentives to encourage purchase completion.
Order Confirmation & Fulfillment
Provide instant order confirmation to customers, update them on order status, & ensure smooth order fulfillment.
Return/Exchange Request
Automate handling returns & exchanges with chatbots & avoid disputes with customers.
Order Tracking
Let customers easily track their orders, providing real-time updates and ensuring a transparent delivery process.
Make Healthcare More Accessible with a Health Service Chatbot
Cure your healthcare system of long cues, length forms, and hectic appointments. Ease everything with BotPenguin’s Healthcare support chatbot.
24/7 Medical Support
Instant access to medical information and round-the-clock support for quick responses to health queries and concerns.
Symptom Checker & Medical Advice
AI analyzes symptoms for accurate advice, empowering users to make informed health decisions promptly.
Appointment Scheduling
Allow users to book appointments seamlessly, reducing wait times and improving efficiency in healthcare access and management.
Medication Reminders
Automated reminders for medication adherence and treatment plans ensure users stay on track with their prescribed regimens.
Health Records Access
Convenient and secure access to medical records, test results, and appointment history for healthcare information management.
Telemedicine Integration
Connect users to virtual consultations and remote healthcare services for accessible healthcare delivery and remote support.
Add a Customer Service Chatbot for Your Educational Institution
Cure your healthcare system of long cues, length forms, and hectic appointments. Ease everything with BotPenguin’s Healthcare support chatbot.
Answer Students Questions
Let your ChatGPT chatbot answer students’ queries for courses, seat availability, fee structures, or any other general query.
Efficient Admission Process
Students can save time & complete application tasks through chat by entering their details, uploading files, & paying for their respective course.
Speedy Consultations with Live Chat
Enable students to connect with a live agent and get solutions to their queries. Comfort parents & students with a human touch.
Schedule Classes
Assist your students to book classes effortlessly through the chat interface & receive regular reminders for classes.
Personalized Learning Experience
Enhance student learning through a chatbot that offers tutorials, PDF guides, infographics, notes, & more based on individual needs.
Attendance Management
Automate attendance tracking and monitor student engagement through the support chatbot. Share the attendance report to improve student participation.
We Help You Support Your Business in Every Industry
Fit your customer service chatbot to any business you choose. Automate your support and reduce the load from your agents. Solve queries like it's magic!
Frequently Asked Questions
What is ChatGPT customer support?
ChatGPT customer support leverages generative AI to enhance assistance. It enables 24/7 support, quick answers, and personalized interactions, ensuring efficient and cutting-edge customer service.
What are the best customer service chatbots?
Using BotPenguin, you can create the best customer service chatbots driven by ChatGPT. Our generative AI-powered chatbots excel in answering queries, creating tickets, and providing instant support. Elevate your customer service experience effortlessly.
What is the best AI for customer service?
BotPenguin stands out as the best AI for customer service, integrating generative AI with a user-friendly interface. It provides efficient, automated support, boosting customer satisfaction and saving costs.
How to train ChatGPT for customer support?
You can create a ChatGPT-Integrated customer service chatbot with BotPenguin. Use custom datasets, FAQs, and conversation context to enhance the AI's ability to respond empathetically and effectively.
How do you use generative AI in customer support?
BotPenguin is packed with generative AI features that are perfect for a customer service chatbot. You can train your chatbot on website data, custom datasets, and FAQs for personalized, context-aware responses, ensuring a seamless customer experience.
