Customer Service Chatbot for Website & WhatsApp with Live Chat

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Why BotPenguin
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- Integrations
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- Live Chat
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- Unified Inbox
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- Key Features
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- Analytics
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Product
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Solutions
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- Whitelabel ChatGPT
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- ChatGPT Developers
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- ChatGPT Custom Plugins
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- Chatbot Developers
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- Custom Chatbot Development
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- ChatGPT Clone
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- ChatGPT Consultants
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Pricing
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- Chatbot Pricing (except WA)
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- Whitelabel Chatbot Pricing
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- WhatsApp Chatbot Pricing
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Partners
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- Partners Home
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- Implementation Partners
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Boost Revenue

Keep your audience engaged that leads to satisfied customers and higher sales.

Class-leading Customer Experience

Improve customer support team productivity

Cost-effective

Build your Chatboteast

No more waiting. No queues. Just instant query redressal.

Most support queries are repetitive, simplistic questions. Use BotPenguin’s intuitive interface to build a world-class base of queries so that the bot can help your customers without a live agent.

Answer repetitive questions with our intelligent knowledgebase.

BotPenguin can get confused like Jon Snow, so it can also pass on your queries to a live agent to help your customers out better.

No brakes on the support train. Keep the customer support going through the live chat from a mobile device, anywhere and anytime.

Too many boring, bland questions? Use our quick replies to help them out!

Answer queries to your website visitors

Never let your website visitors go unanswered. BotPenguin enables you to assist your visitors and keeps the engagement strong.

Connect with Facebook users

Keep your customers on Facebook in the feed to connect and talk to your customers.

Solve issues on WhatsApp

Troubleshooting couldn't get any more user friendly. Help your customers on whatsapp and keep the confusion at bay with BotPenguin.

Telegram With BotPenguin

Assist your customers on Telegram and prevent miscommunication. Keep it more customer friendly, yeah?

Get Started FREE

Give your customers a world-class support experience with Customer Service Chatbot

Improve Customer Satisfaction through order status query redressal

Be the customer hero with order status and return queries to keep the customer informed and worry free.

Keep the customer profile bundled from all the platforms and remind them that you know them like the back of your hand.

Improve customer satisfaction and engage your customers with reviews. It is this easy!

BotPenguin is so capable that it can harness the replies and survey’s responses to help you create a report and an actionable plan.

Keep your customers updated with their issue addressal to assure them that you’re happy to help.

Expand your Customer Support with BotPenguin

Agent count no bar. Every customer is attended to in seconds.

Sky's the limit. You can add as many team members to improve customer support and pay accordingly. Of course, There’s no cap for customer support team.

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Recieve all your customer questions and visitor queries in a one simple, easy to use console to manage the customer support effortlessly.

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Tag conversations to make them easier to manage and organize. Use notes to save critical information. Similar to sticky notes in many ways, but superior.

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Let BotPenguin take care of monotonous questions and allow your agent to address something vital.

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Make Decisions driven by Data

Analyse your bot uses and configure your bot flow that really works

Understand which are most ask recurring question and build more around those questions Keep a record of the most asked questions and create effective solutions using NLP.

Learn which of your customer support members has been efficient and which is not.

Measure efficiency through response time or how quickly the query was closed.

A Better ticketing system for better customer service.

Integrate with your favorite tools – Create tickets, generate and follow up with leads and use the software you love.

Route queries to customer support desk so that your customer care agent can take care of them and for future reference. Route relevant queries to specific teams who could use notes and tags for future references.

Integrate with ticketing system to automatically create tickets so that you can track issues With the help of our innovative ticketing system, provide excellent support to teams and consumers and track issues like a pro.

Customer service automation now made easy with BotPenguin

Excel in Customer service with Botpenguin’s automation to make it ultra easy. You can even train BotPenguin to send satisfaction surveys after each instance.

Book a demo