G2
"Their ability to execute in a timely manner. If you want to start an AI Chatbot business then this is the place. - They have a great work environment, and know how important it is to be efficient."
- Gustav Louv
5-Star Rating
All your Conversations managed easily in one Unified Inbox!
Whether it’s a WhatsApp query, Facebook comment, or an Instagram story reply, manage every customer message from a single dashboard for higher engagement and faster response times.
FREE Forever plan. No Credit Card Required.
Trusted by 40,000+ Global Brands
One unified inbox for every message across all platforms!
Stay on top of every customer interaction from multiple channels in one unified inbox. Engage efficiently on every platform where your customers desire to be.
Answer queries from your Website visitors
Provide instant resolutions by allowing your visitors to solver their queries directly from the website
Connect with Facebook Messenger
Chat in real-time and engage customers to convert FB messenger into a lead generation hub,
Keep your Instagram followers happy
Provide quick replies to comments, direct messages, or story replies to all your followers on Instagram.
Support your customers on Whatsapp
Engage with live chat, create marketing campaigns and solve customer queries for all customers on WhatsApp.
Expand reach with Telegram
Automate your Telegram marketing and use broadcasting to improve your reach and gain brand recognition.
Converse, Convert, and Manage from one Unified Inbox
BotPenguin's unified inbox comes loaded with advanced features designed to ensure your team faces no issues in managing and converting every visitor into a customer.
Turn your social media audience into customers
Keep track of every customer who visits you on any platform while gathering necessary information for lead qualification.
Find information quickly with smart search
Search through every conversation across all platforms to quickly access any information.
Segment your audience to easily sort all your conversations
Filter conversations based on your parameters to have better streamlined conversations with different customers.
Tags and notes for smooth internal communication
You can now easily sort conversions using tags and keep hold of important details using notes.
Auto-translate to converse in the language of your visitors
Allow your visitors to converse in their natural language while you can easily translate it to your native language for easy understanding.
Take over any conversation instantly with live Chat feature
Let your human agents take over complex queries or high-priority conversation with just a single click!
The only chatbot platform compatible with all your communication tools!
Enjoy a myriad of possibilities with Botpenguin’s integrations. We made it super easy to integrate all the chat applications, CRMs, and other tools with the chatbot that could be used to provide the best customer experience.
Frequently Asked Questions
What is a Unified Inbox, and how does it help?
A unified inbox brings all customer messages from platforms like WhatsApp, Facebook, Instagram, and Telegram into one place. It allows you to manage conversations easily, respond faster, and engage with customers without switching between apps.
How can I manage Online Live Chat from multiple platforms?
With our chatbot’s unified inbox, you can handle live chats from various platforms—your website, Facebook, or WhatsApp—all from a single dashboard. This keeps everything organized and ensures you never miss a customer query.
How does the Unified Inbox improve response times?
The unified inbox consolidates all your customer interactions into one place, helping you quickly respond to messages without hopping between platforms.
Can I respond to Facebook and Instagram messages in real-time using the Unified Inbox?
Yes! With the unified inbox, you can manage and respond to all your Facebook and Instagram messages in real-time, including comments and direct messages. This helps you stay connected and engage with your audience without switching apps.
Is the Unified Inbox useful for customer support on WhatsApp?
Absolutely! The unified inbox makes it easy to provide live chat support to your customers on WhatsApp. You can handle multiple conversations, resolve issues faster, and even use it for marketing campaigns—all from one place.
What our Customers say
Delivering value, earning trust. Hear good words about BotPenguin on these platforms
Capterra
"We are using BotPenguin for our Facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product."
- Twana D.
4.6-Star Rating
Trustpilot
"Its Whatsapp Automation with API is really practical for sales & marketing objective. If it comes with analytics about campaign result it will be awesome."
- BD Michae
5-Star Rating
Good Firms
"Their timely communication is the reason for the great project management. Our descriptions are precisely translated into needs by BotPenguin, and they possess the necessary skill set to execute features in a timely manner."
- Yashi Amola
5-Star Rating
Crozdesk
"The team at BotPenguin contributed knowledge not just about using Generative AI but also about how these technologies may be customized to meet our needs in the asset and wealth management industry. It was amazing how well they could convert difficult technical ideas into workable, approachable solutions. Furthermore, the team at BotPenguin has shown a remarkable capacity for creative problem-solving, as demonstrated by their approach to challenging project specifications."
- Phil Johnson
5-Star Rating
