Upgrade to BotPenguin for marketing campaigns, native CRM integrations, AI-powered customer support with live chat, and a centralized chat inbox.
Detailed head-to-head
BotPenguin at $50 per annum, Tidio at $190. Essentially, you can get a Tidio alternative for 4x less.
Both platforms offer unlimited chatbots per account.
You can build BotPenguin Chatbots Website, Live Chat, WhatsApp, SMS, Facebook, Instagram, & Telegram. Tidios does all that, except Telegram.
BotPenguin offers voice support with Twilio integration. Tidio lacks this feature.
BotPenguin offers better pricing, channel integration, conversational AI, and voice support, making it the best Tidio Alternative.
| Features | BotPenguin | Tidio |
|---|---|---|
| Free Lifetime Plan | Free forever with 2000 monthly messages | Free forever |
| Pricing | $50 per annum | $190 per annum |
| Number of chatbots per account | Unlimited | Unlimited |
| Multi Platform Integration (Website, Whatsapp, FB Messenger, Telegram, Landing pages) | Available for all platforms | Instagram, Facebook Messenger, email, and live chat |
| No code Chatbot builder |  | |
| Native website widget | | |
| Ease to manage Bot Installation, and functionality. | | |
| Easy to navigate UI with placeholders, help text and tutorials | | |
| Add team members and provide them role based access | | |
| Multi channel Live Chat support | | |
| Human handover and real time user simulation with typing delays | Both Available | Both Available |
| Voice support for Bot users | Available with Twilio Integration | Not Available |
| Multilingual Capabilities | | |
| No-Code Integration with all available and custom CRMs/Apps | Yes, can be integration with all available CRMs and Apps | Yes, can be integration with all available CRMs and Apps |
| Smart Intuitive responses based on keywords | Available for all social media channels like Facebook, WhatsApp and Telegram | Not available on WhatsApp and Telegram |
| User segments based on Tag/Attributes for campaigns and broadcasts | | Can Create |
| Block specific IPs. URLs or Country Codes | |  |
| Schedule drip campaigns for customer onboarding journeys | Available on all channels FB, WhatsApp and Telegram | Not available on WhatsApp and Telegram |
| Schedule broadcasts message | Available on all channels FB, WhatsApp and Telegram | Not available on WhatsApp and Telegram |
| ChatGPT | | |
| WhatsApp Automation to manage catalogs, orders and automated responses | | |
| Data Analytics, bot-wise and based on leads/messages | | |
| Customizable reports | | |
| View and download customizable data of subscribers | | |
| Free bot Designing support | | |
| Omnichannel customer support via phone, email, chat, WhatsApp | Available on all channels | WhatsApp support not available |
| View conversation history of users | | |
| Enterprise-grade Security, SSL encryption | | |
| Affiliate programs and White label reseller plans | Personalized on boarding of partners | Available |
| Knowledge base with Help Center, FAQs, Tutorials | | |
| Personalized on boarding and free Bot designing support | | |
| WhatsApp API | | |
| Enterprise Integrations | | |
| Try BotPenguin | Try BotPenguin |
Disclaimer: Based on our research and information available on the website.
Pricing: The Tidio pricing model is based on the number of active users, which is unsuitable for most businesses. Plus, it is expensive. AI Chatbot: Tidio offers its own AI called Lyro, an add-on at $39 per month. WhatsApp API: Tidio lacks WhatsApp API integration, preventing chatbot communication with WhatsApp Business for marketing. 
Limited Templates: Tidio chatbots come with pre-defined templates limited to sales & support. Limited Native Integrations: Although Tidio provides 37 direct integrations, it is much less than other chatbot platforms.Superficial Analytics: Tidio Chatbots lacks customizable analytics and reporting for resolved conversations compared to BotPenguin.
Integrate with ChatGPT to create a chatbot with conversational AI capabilities for free.Put a label on your contacts and segment them based on your marketing needsManage all conversations in one place with a Unified Chat Inbox for all platforms.
Extend your expertise with native 60+ integrations without paying a dime. Offer omnichannel support – your helping hand at all customer touchpoints.Automate WhatsApp, Facebook, & Telegram marketing with Broadcasting and drip campaigns. 
Tidio's pricing model can be unsuitable for most businesses, making it expensive. It also lacks features like WhatsApp API integration, Telegram chatbot, Facebook comments auto-reply, live chat ticketing, and detailed analytics that other chatbot platforms provide. Therefore, switching to a Tidio alternative like BotPenguin can be better.
BotPenguin is better than Tidio in terms of pricing, automation, integrations, conversational AI, and omnichannel support. Hence, it is the best Tidio alternative out there.
Tidio is used by various companies, including small businesses, online retailers, and e-commerce stores.
Tidio is a decent chatbot platform, but compared to alternatives like BotPenguin, it lacks certain valuable features such as 60 native integrations, detailed analytics, Facebook automation, and WhatsApp API integration
BotPenguin is one of the best chatbot platforms available as it offers various useful features like marketing automation for website & social media chatbots, conversational AI powered by ChatGPT, and omnichannel Live Chat support at an affordable price.
Tidio does not offer WhatsApp API integration, essential for setting up sophisticated WhatsApp chatbots tailored to your business-specific use case. On the other hand, Tidio alternatives like BotPenguin do offer scalable WhatsApp chatbots capable of broadcasts, drip chat flows, campaigns, sales, appointment booking, ticketing, etc.
BotPenguin offers a free lifetime plan that includes 2000 monthly messages with 30 days of data storage, making it a good Tidio alternative.
BotPenguin is the best AI Chatbot maker platform. Create a Chatbot for WhatsApp, Website, Facebook Messenger, Telegram, WordPress & Shopify with BotPenguin - 100% FREE! Our chatbot creator helps with lead generation, appointment booking, customer support, marketing automation, WhatsApp & Facebook Automation for businesses. AI-powered No-Code chatbot maker with live chat plugin & ChatGPT integration.
BotPenguin is the best AI Chatbot maker platform. Create a Chatbot for WhatsApp, Website, Facebook Messenger, Telegram, WordPress & Shopify with BotPenguin - 100% FREE! Our chatbot creator helps with lead generation, appointment booking, customer support, marketing automation, WhatsApp & Facebook Automation for businesses. AI-powered No-Code chatbot maker with live chat plugin & ChatGPT integration.
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