It’s all too common to go with the flow, but there are better alternatives to Intercom out there. More affordable, easier to use, and customizable- Simply better!
Intercom costs 4 times Tidio, and frankly, it makes no sense. (BotPenguin beats them both at 4th of even Tidio’s cost)
Build more than one chatbot with Tidio, Intercom’s restrictive single-bot plan is a thing of the past
Intercom helps you be everywhere; Tidio isn’t available for WhatsApp and Telegram.
Intercom gives a voice support feature, which Tidio can’t manage, being a chat-only provider.
| Features | Intercom | Tidio |
|---|---|---|
| Free Lifetime Plan | No, only free trial available | Free forever |
| Pricing | $888 per annum | $190 per annum |
| Number of chatbots per account | One Chatbot | Unlimited |
| Multi platform Integration (Website, Whatsapp, FB Messenger, Telegram, Landing pages) | Available for all platforms | Instagram, Facebook Messenger, email, and live chat |
| No code Chatbot builder |  | |
| Ease to manage Bot Installation, and functionality. | | |
| Easy to navigate UI with placeholders, help text and tutorials | All Available | All Available |
| Add team members and provide them role based access | | |
| Multi channel Live Chat support | | |
| Human handover and real time user simulation with typing delays | Both Available | Both Available |
| Voice support for Bot users | | Not Available |
| Multilingual Capabilities | | |
| Native integration with CRMs/Apps | Yes, can be integration with all available CRMs and Apps | Yes, can be integration with all available CRMs and Apps |
| Smart Intuitive responses based on keywords | Available for all social media channels like Facebook, WhatsApp and Telegram | Not available on WhatsApp and Telegram |
| User segments based on Tag/Attributes for campaigns and broadcasts | Can Create | Can Create |
| Block specific IPs. URLs or Country Codes | Can manage all | Can't manage country wise access |
| Schedule drip campaigns for customer onboarding journeys | Available on all channels FB, WhatsApp and Telegram | Not available on WhatsApp and Telegram |
| Schedule broadcasts message | Available on all channels FB, WhatsApp and Telegram | Not available on WhatsApp and Telegram |
| WhatsApp Automation to manage catalogues, orders and automated responses | Available | Not Available |
| Data Analytics, bot-wise and based on leads/messages | Available and generate customized report | Available and generate customized report |
| Customizable reports | Can generate daily, weekly, monthly and annually | Can generate daily, weekly, monthly and annually |
| View and download customizable data of subscribers | Can view and download data | Can view and download data |
| Free bot Designing support | Available | Available |
| Omnichannel customer support via phone, email, chat, WhatsApp | WhatsApp support not available | WhatsApp support not available |
| View conversation history of users | | |
| Enterprise-grade Security, SSL encryption | | |
| Affiliate programs and White label reseller plans | Personalized on boarding of partners | Available |
| Knowledge base with Help Center, FAQs, Tutorials | Available | Available |
| Personalized on boarding of customers | Available | Available |
| WhatsApp API |  | |
| Enterprise Integrations | | |
| ChatGPT | | |
Disclaimer: Based on our research and information available on the website.
Tidio is a live chat software that allows businesses to engage with visitors, offer customer support, and generate leads through features like chatbots, visitor tracking, and CRM integration. Alternative options to Tidio include BotPenguin, an AI-powered, omnichannel chat solution with live chat and industrial integrations; LiveChat, Drift; and Zendesk Chat.Tidio positions itself as a customer service software that instigates growth, while it is not a comprehensive solution.
Pros: Easy to use, live chat functionality, chatbot capabilities, visitor tracking, CRM integration.Cons: Limited advanced features, scalability limitations, pricing structure, limited integration options.BotPenguin beats Tidio in every area. Check out the detailed comparison and know for yourself.
Intercom is a customer messaging platform that facilitates communication with customers across multiple channels. It offers live chat, email marketing, customer segmentation, and in-app messaging to enhance customer interactions.Alternatives to Intercom include BotPenguin, an omnichannel customer engagement solution with live chat and enterprise integrations. Freshchat, Help Scout, and Userlike. Intercom is expensive and relies heavily on integrations and information handling, which is not recommended due to privacy concerns
Pros: Comprehensive customer messaging, advanced features, scalability, integration capabilities, analytics, and insights.Cons: Complexity for beginners, pricing, learning curve, customer support limitations.Stop being carried into dogma, Think differently, and choose better. Choose BotPenguin
Miss out on nothing, be where your customers are, and be there in time and style.
5 minute learning curve is all you have to go through. Forget about complexity, adapt user friendly BotPenguin.
Never face compatibility issues, we are where you need us.
Our chatbots are available for all popular platforms, so you never miss a lead.
Marketing has evolved, now it’s hyper-personalised. Slide into DMs with our chatbots by using broadcast, segmentation, drip campaigns for all supported messaging channels
The world is a wonderful place, speak the tongue of your customers and customize the chatbot to match your brand.
Yes, Tidio's chatbots are designed to engage with users and can assist with showcasing products and facilitating order processes.
Intercom's platform is well-suited for SaaS with advanced messaging, segmentation, and integration capabilities ideal for engaging users and supporting customer journeys.
Both platforms track visitor behavior, with Tidio providing basic tracking and Intercom offering more advanced analytics and insight tools.
Voice support is currently an exclusive feature to Intercom; Tidio offers robust chat support but does not have native voice capability.
Tidio is known for its ease of use and quick setup, whereas Intercom can have a steeper learning curve but offers comprehensive features.
There's only one you can't go wrong with!
BotPenguin is the best AI Chatbot maker platform. Create a Chatbot for WhatsApp, Website, Facebook Messenger, Telegram, WordPress & Shopify with BotPenguin - 100% FREE! Our chatbot creator helps with lead generation, appointment booking, customer support, marketing automation, WhatsApp & Facebook Automation for businesses. AI-powered No-Code chatbot maker with live chat plugin & ChatGPT integration.
BotPenguin is the best AI Chatbot maker platform. Create a Chatbot for WhatsApp, Website, Facebook Messenger, Telegram, WordPress & Shopify with BotPenguin - 100% FREE! Our chatbot creator helps with lead generation, appointment booking, customer support, marketing automation, WhatsApp & Facebook Automation for businesses. AI-powered No-Code chatbot maker with live chat plugin & ChatGPT integration.
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