Tidio is a live chat software that allows businesses to engage with visitors, offer customer support, and generate leads through features like chatbots, visitor tracking, and CRM integration.
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Are you sure about Intercom? Check out Tidio
It’s all too common to go with the flow, but there are better alternatives to Intercom out there. More affordable, easier to use, and customizable- Simply better!
FREE Forever plan. No Credit Card Required.
What’s the difference between Tidio and Intercom
Tidio is focused on chat, and Intercom focuses on engagement. See the breakdown.
Pricing
Intercom costs 4 times Tidio, and frankly, it makes no sense. (BotPenguin beats them both at 4th of even Tidio’s cost)
Number of Chatbots
Build more than one chatbot with Tidio, Intercom’s restrictive single-bot plan is a thing of the past
Channels
Intercom helps you be everywhere; Tidio isn’t available for WhatsApp and Telegram.
Voice-support
Intercom gives a voice support feature, which Tidio can’t manage, being a chat-only provider.
Detailed Features Comparison between Tidio and Intercom
Get your glasses on; let’s dive into the fine print.
Intercom
Tidio
| Free Lifetime Plan |
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| Pricing |
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| Number of chatbots per account |
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| Multi platform Integration (Website, Whatsapp, FB Messenger, Telegram, Landing pages) |
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| No code Chatbot builder |
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| Ease to manage Bot Installation, and functionality. |
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| Easy to navigate UI with placeholders, help text and tutorials |
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| Add team members and provide them role based access |
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| Multi channel Live Chat support |
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| Human handover and real time user simulation with typing delays |
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| Voice support for Bot users |
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| Multilingual Capabilities |
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| Native integration with CRMs/Apps |
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| Smart Intuitive responses based on keywords |
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| User segments based on Tag/Attributes for campaigns and broadcasts |
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| Block specific IPs. URLs or Country Codes |
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| Schedule drip campaigns for customer onboarding journeys |
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| Schedule broadcasts message |
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| WhatsApp Automation to manage catalogues, orders and automated responses |
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| Data Analytics, bot-wise and based on leads/messages |
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| Customizable reports |
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| View and download customizable data of subscribers |
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| Free bot Designing support |
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| Omnichannel customer support via phone, email, chat, WhatsApp |
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| View conversation history of users |
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| Enterprise-grade Security, SSL encryption |
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| Affiliate programs and White label reseller plans |
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| Knowledge base with Help Center, FAQs, Tutorials |
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| Personalized on boarding of customers |
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| WhatsApp API |
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| Enterprise Integrations |
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| ChatGPT |
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What is Tidio?
Alternative options to Tidio include BotPenguin, an AI-powered, omnichannel chat solution with live chat and industrial integrations; LiveChat, Drift; and Zendesk Chat.
Tidio positions itself as a customer service software that instigates growth, while it is not a comprehensive solution.
Pros: Easy to use, live chat functionality, chatbot capabilities, visitor tracking, CRM integration.
Cons: Limited advanced features, scalability limitations, pricing structure, limited integration options.
BotPenguin beats Tidio in every area. Check out the detailed comparison and know for yourself.
What is Intercom?
Intercom is a customer messaging platform that facilitates communication with customers across multiple channels. It offers live chat, email marketing, customer segmentation, and in-app messaging to enhance customer interactions.
Alternatives to Intercom include BotPenguin, an omnichannel customer engagement solution with live chat and enterprise integrations. Freshchat, Help Scout, and Userlike.
Intercom is expensive and relies heavily on integrations and information handling, which is not recommended due to privacy concerns
Pros: Comprehensive customer messaging, advanced features, scalability, integration capabilities, analytics, and insights.
Cons: Complexity for beginners, pricing, learning curve, customer support limitations.
Stop being carried into dogma, Think differently, and choose better. Choose BotPenguin
Better than both Tidio and Intercom- BotPenguin
BotPenguin creates a bridge between the feature gaps and adds more features than they had to begin with- at a quarter of the price! Just unbelievable.
Unified chat inbox with live chat for all platforms
Miss out on nothing, be where your customers are, and be there in time and style.
No coding required
5 minute learning curve is all you have to go through. Forget about complexity, adapt user friendly BotPenguin.
80+ Native Integrations
Never face compatibility issues, we are where you need us.
Chatbot for WhatsApp, Facebook, Instagram, Telegram and Websites
Our chatbots are available for all popular platforms, so you never miss a lead.
Marketing Automation
Marketing has evolved, now it’s hyper-personalised. Slide into DMs with our chatbots by using broadcast, segmentation, drip campaigns for all supported messaging channels
Multilingual and highly customizable
The world is a wonderful place, speak the tongue of your customers and customize the chatbot to match your brand.
Check out other comparisons
Take the best decision with BotPenguin
Frequently Asked Questions
Can Tidio's chatbots be used for e-commerce purposes like displaying products and processing orders?
Yes, Tidio's chatbots are designed to engage with users and can assist with showcasing products and facilitating order processes.
Does Intercom's messaging platform offer any specific advantages for SaaS companies?
Intercom's platform is well-suited for SaaS with advanced messaging, segmentation, and integration capabilities ideal for engaging users and supporting customer journeys.
Are there any differences in the way Tidio and Intercom handle visitor tracking on websites?
Both platforms track visitor behavior, with Tidio providing basic tracking and Intercom offering more advanced analytics and insight tools.
Is voice support exclusive to Intercom, or does Tidio offer a similar feature?
Voice support is currently an exclusive feature to Intercom; Tidio offers robust chat support but does not have native voice capability.
How do Tidio and Intercom compare in terms of setup ease and learning curve for new users?
Tidio is known for its ease of use and quick setup, whereas Intercom can have a steeper learning curve but offers comprehensive features.
What our Customers Say
Delivering value, earning trust. Hear good words about BotPenguin on these platforms.
G2
"Their ability to execute in a timely manner. If you want to start an AI Chatbot business then this is the place. - They have a great work environment, and know how important it is to be efficient."
- Gustav Louv
5-Star Rating
Capterra
"We are using BotPenguin for our Facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product."
- Twana D.
4.6-Star Rating
Trustpilot
"Its Whatsapp Automation with API is really practical for sales & marketing objective. If it comes with analytics about campaign result it will be awesome."
- BD Michae
5-Star Rating
Good Firms
"Their timely communication is the reason for the great project management. Our descriptions are precisely translated into needs by BotPenguin, and they possess the necessary skill set to execute features in a timely manner."
- Yashi Amola
5-Star Rating
Crozdesk
"The team at BotPenguin contributed knowledge not just about using Generative AI but also about how these technologies may be customized to meet our needs in the asset and wealth management industry. It was amazing how well they could convert difficult technical ideas into workable, approachable solutions. Furthermore, the team at BotPenguin has shown a remarkable capacity for creative problem-solving, as demonstrated by their approach to challenging project specifications."
- Phil Johnson
5-Star Rating
