It’s all too common to go with the flow, but there are better alternatives to Intercom out there. More affordable, easier to use, and customizable- Simply better! Best one's always BotPenguin :)
Detailed head-to-head
You get less when you pay less (not when you get BotPenguin). True here, Wati gives you just WhatsApp for third of the price
Wati beats Intercom flat out. If bots is what need, Wati serves you better
It's Ace versus Jack here. Wati is only WhatsApp, Intercom's everywhere
Intercom gives a voice support feature, which Wati can’t manage, being a chat-only provider.
| Features | Intercom | Wati |
|---|---|---|
| Free Lifetime Plan | No, only free trial available | No, only free trial available |
| Pricing | $888 per annum | $348 per annum |
| Number of chatbots per account | One Chatbot | 10 |
| Multi platform Integration (Website, Whatsapp, FB Messenger, Telegram, Landing pages) | Available for all platforms | Not available for Telegram (Messenger, SMS, Website, Instagram, Telegram) |
| No code Chatbot builder |  | |
| Ease to manage Bot Installation, and functionality. | | |
| Easy to navigate UI with placeholders, help text and tutorials | All Available | All Available |
| Add team members and provide them role based access | | |
| Multi channel Live Chat support | | |
| Human handover and real time user simulation with typing delays | Both Available | Both Available |
| Voice support for Bot users | | Not Available |
| Multilingual Capabilities | | |
| Native integration with CRMs/Apps | Yes, can be integration with all available CRMs and Apps | Yes, can be integration with all available CRMs and Apps |
| Smart Intuitive responses based on keywords | Available for all social media channels like Facebook, WhatsApp and Telegram | Not available on Telegram |
| User segments based on Tag/Attributes for campaigns and broadcasts | | |
| Block specific IPs. URLs or Country Codes | Can manage all | Can't manage country wise access |
| Schedule drip campaigns for customer onboarding journeys | Available on all channels FB, WhatsApp and Telegram | Available only for WhatsApp |
| Schedule broadcasts message | Available on all channels FB, WhatsApp and Telegram | Available only for WhatsApp |
| WhatsApp Automation to manage catalogues, orders and automated responses | Available | Available |
| Data Analytics, bot-wise and based on leads/messages | Available and generate customized report | Available and generate customized report |
| Customizable reports | Can generate daily, weekly, monthly and annually | Can generate daily, weekly, monthly and annually |
| View and download customizable data of subscribers | Can view and download data | Can view and download data |
| Free bot Designing support | Available | Available |
| Omnichannel customer support via phone, email, chat, WhatsApp | WhatsApp support not available | Available on all channels |
| View conversation history of users | | |
| Enterprise-grade Security, SSL encryption | | |
| Affiliate programs and White label reseller plans | Personalized on boarding of partners | Personalized on boarding of partners |
| Knowledge base with Help Center, FAQs, Tutorials | Available | Available |
| Personalized on boarding of customers | Available | Available |
| WhatsApp API |  | |
| Enterprise Integrations | | |
| ChatGPT | | |
Disclaimer: Based on our research and information available on the website.
Wati is a chatbot platform that enables businesses to create AI-powered chatbots for WhatsApp.Key features of Wati include WhatsApp automation, chatbot builder, customizable templates, multilingual support, and integration with CRM systems.Alternatives to Wati include BotPenguin, Chatfuel, ManyChat, and MobileMonkey, which offer similar chatbot building and automation capabilities across various messaging platforms.
Pros: WhatsApp automation, a user-friendly chatbot builder, customizable templates, multilingual support, and CRM integration. Cons: limitations in platform support, pricing considerations, and a learning curve for users without chatbot experience.BotPenguin runs circles around Wati when it comes to price, integrations and channels. There's simply no comparison 
Intercom is a customer messaging platform that facilitates communication with customers across multiple channels. It offers live chat, email marketing, customer segmentation, and in-app messaging to enhance customer interactions.Alternatives to Intercom include BotPenguin, an omnichannel customer engagement solution with live chat and enterprise integrations. Freshchat, Help Scout, and Userlike. Intercom is expensive and relies heavily on integrations and information handling, which is not recommended due to privacy concerns.
Pros: Comprehensive customer messaging, advanced features, scalability, integration capabilities, analytics, and insights.Cons: Complexity for beginners, pricing, learning curve, customer support limitations.Stop being carried into dogma, Think differently, and choose better. Choose BotPenguin
Miss out on nothing, be where your customers are, and be there in time and style.
5 minute learning curve is all you have to go through. Forget about complexity, adapt user friendly BotPenguin.
Never face compatibility issues, we are where you need us.
Our chatbots are available for all popular platforms, so you never miss a lead.
Marketing has evolved, now it’s hyper-personalised. Slide into DMs with our chatbots by using broadcast, segmentation, drip campaigns for all supported messaging channels
The world is a wonderful place, speak the tongue of your customers and customize the chatbot to match your brand.
There's only one you can't go wrong with!
BotPenguin is the best AI Chatbot maker platform. Create a Chatbot for WhatsApp, Website, Facebook Messenger, Telegram, WordPress & Shopify with BotPenguin - 100% FREE! Our chatbot creator helps with lead generation, appointment booking, customer support, marketing automation, WhatsApp & Facebook Automation for businesses. AI-powered No-Code chatbot maker with live chat plugin & ChatGPT integration.
BotPenguin is the best AI Chatbot maker platform. Create a Chatbot for WhatsApp, Website, Facebook Messenger, Telegram, WordPress & Shopify with BotPenguin - 100% FREE! Our chatbot creator helps with lead generation, appointment booking, customer support, marketing automation, WhatsApp & Facebook Automation for businesses. AI-powered No-Code chatbot maker with live chat plugin & ChatGPT integration.
Copyright © 2018 - 2023 Relinns Technologies Pvt. Ltd.All RightsReserved.
Learn more
