Wati is a chatbot platform that enables businesses to create AI-powered chatbots for WhatsApp.
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Are you sure about Intercom? Check out Wati
It’s all too common to go with the flow, but there are better alternatives to Intercom out there. More affordable, easier to use, and customizable- Simply better! Best one's always BotPenguin :)
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What's the difference between Intercom and Wati
WhatsApp lovers pick Wati, Intercom delivers engagement across channels and spaces for a complete marketing campaign
Pricing
You get less when you pay less (not when you get BotPenguin). True here, Wati gives you just WhatsApp for third of the price
Number of Chatbots
Wati beats Intercom flat out. If bots is what need, Wati serves you better
Channels
It's Ace versus Jack here. Wati is only WhatsApp, Intercom's everywhere
Voice-support
Intercom gives a voice support feature, which Wati can’t manage, being a chat-only provider.
Detailed Features Comparison between Wati and Intercom
Get your glasses on; let’s dive into the fine print.
Intercom
Wati
| Free Lifetime Plan |
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| Pricing |
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| Number of chatbots per account |
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| Multi platform Integration (Website, Whatsapp, FB Messenger, Telegram, Landing pages) |
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| No code Chatbot builder |
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| Ease to manage Bot Installation, and functionality. |
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| Easy to navigate UI with placeholders, help text and tutorials |
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| Add team members and provide them role based access |
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| Multi channel Live Chat support |
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| Human handover and real time user simulation with typing delays |
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| Voice support for Bot users |
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| Multilingual Capabilities |
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| Native integration with CRMs/Apps |
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| Smart Intuitive responses based on keywords |
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| User segments based on Tag/Attributes for campaigns and broadcasts |
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| Block specific IPs. URLs or Country Codes |
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| Schedule drip campaigns for customer onboarding journeys |
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| Schedule broadcasts message |
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| WhatsApp Automation to manage catalogues, orders and automated responses |
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| Data Analytics, bot-wise and based on leads/messages |
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| Customizable reports |
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| View and download customizable data of subscribers |
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| Free bot Designing support |
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| Omnichannel customer support via phone, email, chat, WhatsApp |
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| View conversation history of users |
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| Enterprise-grade Security, SSL encryption |
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| Affiliate programs and White label reseller plans |
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| Knowledge base with Help Center, FAQs, Tutorials |
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| Personalized on boarding of customers |
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| WhatsApp API |
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| Enterprise Integrations |
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| ChatGPT |
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What is Wati?
Key features of Wati include WhatsApp automation, chatbot builder, customizable templates, multilingual support, and integration with CRM systems.
Alternatives to Wati include BotPenguin, Chatfuel, ManyChat, and MobileMonkey, which offer similar chatbot building and automation capabilities across various messaging platforms.
Pros: WhatsApp automation, a user-friendly chatbot builder, customizable templates, multilingual support, and CRM integration.
Cons: limitations in platform support, pricing considerations, and a learning curve for users without chatbot experience.
BotPenguin runs circles around Wati when it comes to price, integrations and channels. There's simply no comparison
What is Intercom?
Intercom is a customer messaging platform that facilitates communication with customers across multiple channels. It offers live chat, email marketing, customer segmentation, and in-app messaging to enhance customer interactions.
Alternatives to Intercom include BotPenguin, an omnichannel customer engagement solution with live chat and enterprise integrations. Freshchat, Help Scout, and Userlike.
Intercom is expensive and relies heavily on integrations and information handling, which is not recommended due to privacy concerns.
Pros: Comprehensive customer messaging, advanced features, scalability, integration capabilities, analytics, and insights.
Cons: Complexity for beginners, pricing, learning curve, customer support limitations.
Stop being carried into dogma, Think differently, and choose better. Choose BotPenguin
Better than both Tidio and Intercom- BotPenguin
BotPenguin creates a bridge between the feature gaps and adds more features than they had to begin with- at a quarter of the price! Just unbelievable.
Unified chat inbox with live chat for all platforms
Miss out on nothing, be where your customers are, and be there in time and style.
No coding required
5 minute learning curve is all you have to go through. Forget about complexity, adapt user friendly BotPenguin.
80+ Native Integrations
Never face compatibility issues, we are where you need us.
Chatbot for WhatsApp, Facebook, Instagram, Telegram and Websites
Our chatbots are available for all popular platforms, so you never miss a lead.
Marketing Automation
Marketing has evolved, now it’s hyper-personalised. Slide into DMs with our chatbots by using broadcast, segmentation, drip campaigns for all supported messaging channels
Multilingual and highly customizable
The world is a wonderful place, speak the tongue of your customers and customize the chatbot to match your brand.
Check out other comparisons
Take the best decision with BotPenguin
Intercom vs Tidio
Tidio can outsmart Intercom on chatbots, Intercom plays on scale and range
Frequently Asked Questions
Do Wati and Intercom offer real-time analytics?
Intercom offers real-time analytics, providing insights about user interactions, while such feature doesn’t come natively with Wati.
Is it easy to set up bots in Wati compared to Intercom?
Intercom facilitates a more user-friendly bot setup, while setting up bots in Wati might require some technical know-how.
How is the customer support of Intercom compared to Wati?
Intercom offers extensive customer support via multiple channels round the clock, whereas support from Wati is fairly basic.
Do Intercom and Wati cater to different business sizes?
Intercom caters to small, medium, and large businesses, while Wati is more suitable for SMEs.
Are the platforms GDPR compliant?
Both Intercom and Wati comply with the General Data Protection Regulation (GDPR) to ensure data security.
What our Customers Say
Delivering value, earning trust. Hear good words about BotPenguin on these platforms.
G2
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5-Star Rating
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Trustpilot
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5-Star Rating
Good Firms
"Their timely communication is the reason for the great project management. Our descriptions are precisely translated into needs by BotPenguin, and they possess the necessary skill set to execute features in a timely manner."
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5-Star Rating
