Experience the best chatbot features with BotPenguin

Explore what makes BotPenguin the best conversational chatbot in the market. Learn how we make building automated customer interactions scalable and simple.

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Trusted by 40,000+ Global Brands

  • BotPenguin AI Chatbot maker
  • BotPenguin AI Chatbot maker
  • BotPenguin AI Chatbot maker
  • BotPenguin AI Chatbot maker
  • BotPenguin AI Chatbot maker
  • BotPenguin AI Chatbot maker
  • BotPenguin AI Chatbot maker
  • BotPenguin AI Chatbot maker
  • BotPenguin AI Chatbot maker
  • BotPenguin AI Chatbot maker
  • BotPenguin AI Chatbot maker
  • BotPenguin AI Chatbot maker
  • BotPenguin AI Chatbot maker
  • BotPenguin AI Chatbot maker
  • BotPenguin AI Chatbot maker
  • BotPenguin AI Chatbot maker
  • BotPenguin AI Chatbot maker
  • BotPenguin AI Chatbot maker

BotPenguin to the infinity and beyond!

BotPenguin’s Chatbot features go beyond the limit since you decide how the chat goes. For starters, you can create how the chat flows in a chatbot conversation and how the flow redirects.

BotPenguin AI Chatbot maker'
BotPenguin AI Chatbot maker

BotPenguin AI Chatbot maker

Create easy chat flows with Drag and Drop Chatbot Builder.

BotPenguin AI Chatbot maker

Not a coder? No problem, we do it in “no code” style.

BotPenguin AI Chatbot maker

Bored of basic, lackluster templates? We don’t do that here! Use fun, engaging ready to use Chat flow templates at your disposal.

Chatbot Features like never before- Omnichannel Inbox

BotPenguin is ultra cool with presence on multiple platforms and works tirelessly 24/7 to keep your customers happy. It can engage your clients in conversations as if a person would. You also get widgets to help you redirect customers to your website or any page of your choice.

BotPenguin AI Chatbot maker'
BotPenguin AI Chatbot maker

Unified Chat Inbox and Live Chat

Handle all incoming chats through our world-class, feature-laden Live Chat interface. Respond to complex queries from one integrated interface and keep tabs on all customers through one single console for all platforms.

BotPenguin AI Chatbot maker

Telegram

Be available for your customers 24x7, anytime, anywhere. Be it WhatsApp or facebook or your website, we got it all!.

BotPenguin AI Chatbot maker

Unified Chat Inbox

Recieve all your customer questions and visitor queries in a one simple, easy to use console.

BotPenguin AI Chatbot maker

Rich Media options

Let your users enjoy an experience of a lifetime with the help of GIFs, emojis or images.

BotPenguin AI Chatbot maker

Typing indicator

We are not gods but our typing indicator isn’t less than that.Know what your customers are typing and know their intent

BotPenguin AI Chatbot maker

Saved Replies

Save phrases used extensively to eliminate repetition We got you a tonne of saved replies to save you and your customer’s time!

BotPenguin AI Chatbot maker

Visitor list and details

Enrich your customer data by collecting all visitor details : Manage and enrich your subscriber/customer listenrich your customer data by collecting all visitor details

BotPenguin AI Chatbot maker

Human handover and Bot Handover

Shift hands smoothly as per business requirement. Play a reverse uno card with bot and agent as per the situation demands.

BotPenguin AI Chatbot maker

Teams’ availability

Create effective time slots for your teams to have better chat routing, deciding how the support flows.

BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker

User Insights

Visitor details, Detailed and Unified profile: Gain a richer user insight with our chatbot solution for visitor details and create a unified profile for easy marketing campaigns.

BotPenguin AI Chatbot maker

Ratings

Gather customer satisfaction rating at the end of a conversation. Who doesn’t love ratings! Use this feature to know if a customer was happy with the service provided.

BotPenguin AI Chatbot maker

Role based access

Streamline your support further by assigning certain roles to a specific team.

BotPenguin AI Chatbot maker

Visitor Status

Showcases if a visitor is online, offline or away

BotPenguin AI Chatbot maker

Conversation History to refer

No need to CTRL+H! We offer a conversation history to help you get to the heart of the matter.

BotPenguin AI Chatbot maker

Chat routing

Assigns conversations to available agents using chat routing feature.

BotPenguin AI Chatbot maker

Assign Notes and Chat Tags

Tag conversations for ease of tracking and sorting. Keep hold of important details using notes. Quite similar to sticky notes, but better.

BotPenguin AI Chatbot maker

Intelligent filters

Manage and filter chats using various filters. Apply custom filters to manage chat for ease of access.Manage and filter chats using various filters.Apply custom filters to manage chat for ease of access.

More power to you with Configurations

Your chatbot, your configurations. Communicate effectively with Your customers in over 20+ languages, receive lead notifications and trigger the chatbot on a certain page or a time. Choose as you wish! platforms.

BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker

Multilingual

Say goodbye to language barriers. Keep the conversation going in over 20+ languages

BotPenguin AI Chatbot maker

Hide chatbot

Keep the chatbot hidden for specific countries and pages of your website, all according to your preferences.

BotPenguin AI Chatbot maker

Trigger timer

Decide trigger time for your website chatbot to keep it inline with your customer response.

BotPenguin AI Chatbot maker

Appointment booking

You can now also schedule appointments like a pro!

BotPenguin AI Chatbot maker

Leads on your email

You can acquire email addresses and receive lead notifications by email when someone interacts with BotPenguin

BotPenguin AI Chatbot maker

Phone or website?

We make it easy for you to help you provide a customized experience for mobile and website users separately.

Ready? Get Set and Click!

Enjoy effortless and swift installation of chatbots in few clicks. We love to keep it short and simple.

BotPenguin AI Chatbot maker'
BotPenguin AI Chatbot maker

BotPenguin AI Chatbot maker

You can install these plugins on your website with just a simple line of code.

BotPenguin AI Chatbot maker

Use WordPress plugin to make it quick and easy.

BotPenguin AI Chatbot maker

Use the Shopify app integration for an easy and seamless purchasing experience for your customer.

Marketing on a scale has never been easier

Expand your market outreach with bold marketing campaigns that can engage and retain your customers from any platform whatsoever.

BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker

Marketing campaigns with the drip and broadcast features. Reach out to a wider audience with the drip and broadcast features with your new marketing campaigns.

BotPenguin AI Chatbot maker

You’re now able to design new campaigns for your users on Facebook, WhatsApp and Telegram. All from one panel.

BotPenguin AI Chatbot maker

You can build your audience by further implementing our cool widgets like Bar code or website bar, etc.

BotPenguin AI Chatbot maker

Import Facebook and WhatsApp contacts to your customer list to retarget them

BotPenguin AI Chatbot maker

Create new segments or import existing ones to send separate personalized communication to each of them.

Change the game with over 80+ native integrations

No need to pay for integrations, we have more than 80+ at bay to satisfy your integrational needs and no matter what sector they belong to, you get them natively

BotPenguin AI Chatbot maker
Marketing

Be it your customer segmentation or analytics tool, we integrate them all. We got you covered there too. Our native integrations for marketing are quite a delight to use.

BotPenguin AI Chatbot maker
CRM

No need to look outside for CRM integrations! We got you one, it’s on the house.

BotPenguin AI Chatbot maker
Ticketing systems

Provide Excellent support to both teams and customers with our indigenous ticketing system integrations.

Sell like never before!

BotPenguin is all in one chatbot that helps you collect leads and helps you push them further into the sales funnel

BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker

Product recommendations

Show recommended products that you want to share with your customers on your website.

BotPenguin AI Chatbot maker

Create a unified customer profile

Get all-in-one customer profile with detailed information sourcing from all the platforms like Facebook, WhatsApp or Web.

BotPenguin AI Chatbot maker

Automate your lead generation

Automatically capture leads, and turn prospective business prospects into actual deals.

BotPenguin AI Chatbot maker

Easy customer segmentation

Divide and conquer! Create unique customer segments which cater to a specific audience and give them a unique customer experience.

BotPenguin AI Chatbot maker

Abandoned cart recovery

Remind customers to complete their purchases when they leave their carts abandoned.

Enhance your Customer Support With BotPenguin

Automate your customer support for a better and responsive service that elevates your customers.

BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker

Scale your customer support

No matter what the platform, you can be there for your customers with BotPenguin for each platform.

BotPenguin AI Chatbot maker

Reduce time to serve customers

Shave down the time on those long calls and minutes with our automations that help you provide a rapid service

BotPenguin AI Chatbot maker

Serve your customers 24 by 7

Train BotPenguin to handle customer queries around the clock.

BotPenguin AI Chatbot maker

Answer Order status and return queries

You can now set up BotPengiun for answering order status and return queries.

BotPenguin AI Chatbot maker

Train BP for FAQs

Let it take care of your customer support. Customers ask a lot of questions and we absolutely love answering them

Awesome Features for everyone

Explore and extend support to any industry you can dabble in

Ecommerce

Create the best marketing campaigns, show products, extend offers, track orders and prolong support. All to take your business to the next level

Healthcare

Send follow-up reminders, book appointments, broadcast offers, keep track of prescriptions by the doctors for faster and easier access to users

Customer Service

Automate your customer service with BotPenguin to provide a super satisfying customer experience. You can train BotPenguin to send satisfaction surveys after each instance

BotPenguin AI Chatbot maker'
BotPenguin AI Chatbot maker

Tour and Travels

Booking could not be any more convenient with BotPenguin. Let your customers book tours and travel effortlessly with easier access to download tickets

Education

Create a better education ecosystem by helping millions of educational institutions by automating admissions, counseling, query resolutions and appointment bookings.

BotPenguin AI Chatbot maker'
BotPenguin AI Chatbot maker

Insurance

Answer policy queries, process faster insurance claims and settlement with our chatbot or do a mano with new customers for an interactive experience.

Human Resources

Let the hiring be as easy as cake with our chatbots helping the HR department find the perfect candidate while also letting them sip a lemonade

BotPenguin AI Chatbot maker'
BotPenguin AI Chatbot maker

What our Customers say

Delivering value, earning trust. Hear good words about BotPenguin on these platforms

BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker

G2

"Their ability to execute in a timely manner. If you want to start an AI Chatbot business then this is the place. - They have a great work environment, and know how important it is to be efficient."

- Gustav Louv

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5-Star Rating

BotPenguin AI Chatbot maker

Capterra

"We are using BotPenguin for our Facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product."

- Twana D.

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4.6-Star Rating

BotPenguin AI Chatbot maker

Trustpilot

"Its Whatsapp Automation with API is really practical for sales & marketing objective. If it comes with analytics about campaign result it will be awesome."

- BD Michae

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5-Star Rating

BotPenguin AI Chatbot maker

Good Firms

"Their timely communication is the reason for the great project management. Our descriptions are precisely translated into needs by BotPenguin, and they possess the necessary skill set to execute features in a timely manner."

- Yashi Amola

BotPenguin AI Chatbot makerBotPenguin AI Chatbot makerBotPenguin AI Chatbot makerBotPenguin AI Chatbot makerBotPenguin AI Chatbot maker

5-Star Rating

BotPenguin AI Chatbot maker

Crozdesk

"The team at BotPenguin contributed knowledge not just about using Generative AI but also about how these technologies may be customized to meet our needs in the asset and wealth management industry. It was amazing how well they could convert difficult technical ideas into workable, approachable solutions. Furthermore, the team at BotPenguin has shown a remarkable capacity for creative problem-solving, as demonstrated by their approach to challenging project specifications."

- Phil Johnson

BotPenguin AI Chatbot makerBotPenguin AI Chatbot makerBotPenguin AI Chatbot makerBotPenguin AI Chatbot makerBotPenguin AI Chatbot maker

5-Star Rating

BotPenguin AI Chatbot maker

Skyrocket your business’s growth with BotPenguin