BotPenguin to the infinity and beyond!
BotPenguin’s Chatbot features go beyond the limit since you decide how the chat goes. For starters, you can create how the chat flows in a chatbot conversation and how the flow redirects.
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Let the visitors be amazed by your awesome chatbot who can collect leads and can perform surveys with ease when they arrive at your landing page.
Why limit yourselves to the web, when you can use Facebook messenger integration to interact and talk to your customers.
Install a chatbot for whatsapp to resolve queries and assist your customers on the go!
There’s always room for more! With BotPenguin’s Chatbot solution, your customers can reach you through Telegram, anytime!
Our solution is omnichannel and it proves its worth on the website as a 24/7 live chatbot for any queries. Trust me, it is a workaholic bot!
Telegram
Be available for your customers 24x7, anytime, anywhere. Be it whatsapp or facebook or your website, we got it all!
Unified Chat Inbox
Recieve all your customer questions and visitor queries in a one simple, easy to use console.
Rich Media options
Let your users enjoy an experience of a lifetime with the help of GIFs, emojis or images.
Typing indicator
We are not gods but our typing indicator isn’t less than that.Know what your customers are typing and know their intent.
Saved Replies
Save phrases used extensively to eliminate repetition We got you a tonne of saved replies to save you and your customer’s time!
Visitor list and details
Enrich your customer data by collecting all visitor details : Manage and enrich your subscriber/customer listenrich your customer data by collecting all visitor details
Human handover and Bot Handover
Shift hands smoothly as per business requirement. Play a reverse uno card with bot and agent as per the situation demands.
Teams’ availability
Create effective time slots for your teams to have better chat routing, deciding how the support flows.
User Insights
Visitor details, Detailed and Unified profile: Gain a richer user insight with our chatbot solution for visitor details and create a unified profile for easy marketing campaigns.
Role based access
Streamline your support further by assigning certain roles to a specific team.
Conversation History to refer
No need to CTRL+H! We offer a conversation history to help you get to the heart of the matter.
Assign Notes and Chat Tags
Tag conversations for ease of tracking and sorting. Keep hold of important details using notes. Quite similar to sticky notes, but better.
Ratings
Gather customer satisfaction rating at the end of a conversation. Who doesn’t love ratings! Use this feature to know if a customer was happy with the service provided.
Visitor Status
Showcases if a visitor is online, offline or away
Chat routing
Assigns conversations to available agents using chat routing feature.
Intelligent filters
Manage and filter chats using various filters. Apply custom filters to manage chat for ease of access.Manage and filter chats using various filters.Apply custom filters to manage chat for ease of access.
Multilingual
Say goodbye to language barriers. Keep the conversation going in over 20+ languages
Hide chatbot
Keep the chatbot hidden for specific countries and pages of your website, all according to your preferences.
Trigger timer
Decide trigger time for your website chatbot to keep it inline with your customer response
Appointment booking
You can now also schedule appointments like a pro!
Leads on your email
You can acquire email addresses and receive lead notifications by email when someone interacts with BotPenguin
Phone or website?
We make it easy for you to help you provide a customized experience for phone and website users separately
Ready? Get Set and Click!
Enjoy effortless and swift installation of chatbots in few clicks. We love to keep it short and simple.
You can install these plugins on your website with just a simple line of code.
Use WordPress plugin to make it quick and easy
Use the Shopify app integration for an easy and seamless purchasing experience for your customer.
Marketing on a scale has never been more easier
Expand your market outreach with bold marketing campaigns that can engage and retain your customers from any platform whatsoever.
Marketing campaigns with drip and broadcast features. Reach out to a wider audience with the drip and broadcast features with your new marketing campaigns.
You’re now able to design new campaigns for your users on Facebook, WhatsApp and Telegram. All from one panel.
You can build your audience by further implementing our cool widgets like Bar code or website bar, etc.
Import Facebook and WhatsApp contacts to your customer list to retarget them
Create new segments or import existing ones to send separate personalized communication to each of them
CRM
No need to look outside for CRM integrations! We got you one, it’s on the house
Ticketing systems
Provide Excellent support to both teams and customers with our indigenious ticketing system integrations.
Marketing
Be it your customer segmentation or analytics tool, we integrate them all. We got you covered there too. Our native integrations for marketing are quite a delight to use.
Product recommendations
Show recommended products that you want to share with your customers on your website.
Automate your lead generation
Automatically capture leads, and turn prospective business prospects into actual deals.
Abandoned cart recovery
Remind customers to complete their purchases when they leave their carts abandoned.
Create a unified customer profile
Get an all in one customer profile with detailed information sourcing from all the platforms like Facebook, WhatsApp or Web.
Easy customer segmentation
Divide and conquer! Create unique customer segments which cater to a specific audience and give them a unique customer experience.
Enhance your Customer Support With BotPenguin
Automate your customer support for a better and responsive service that elevates your customers
Scale your customer support
No matter what the platform, you can be there for your customers with BotPenguin for each platform.
Reduce time to serve customers
Shave down the time on those long calls and minutes with our automations that help you provide a rapid service
Serve your customers 24 by 7
Train BotPenguin to handle customer queries around the clock.
Answer Order status and return queries
You can now set up BotPengiun for answering order status and return queries.
Train BP for FAQs
Let it take care of your customer support. Customers ask a lot of questions and we absolutely love answering them
Ecommerce
Create the best marketing campaigns, show products, extend offers, track orders and prolong support. All to take your business to the next level
Healthcare
Send follow-up reminders, book appointments, broadcast offers, keep track of prescriptions by the doctors for faster and easier access to users
Customer Service
Automate your customer service with BotPenguin to provide a super satisfying customer experience. You can train BotPenguin to send satisfaction surveys after each instance
Tour and Travels
Booking could not be any more convenient with BotPenguin. Let your customers book tours and travel effortlessly with easier access to download tickets
Education
Create a better education ecosystem by helping millions of educational institutions by automating admissions, counseling, query resolutions and appointment bookings
Insurance
Answer policy queries, process faster insurance claims and settlement with our chatbot or do a mano a mano with new customers for an interactive experience
Human Resources
Let the hiring be as easy as a cake with our chatbots helping the HR department find the perfect candidate while also letting them sip a lemonade
BotPenguin is the best AI Chatbot maker platform. Create a Chatbot for WhatsApp, Website, Facebook Messenger, Telegram, WordPress & Shopify with BotPenguin - 100% FREE! Our chatbot creator helps with lead generation, appointment booking, customer support, marketing automation, WhatsApp & Facebook Automation for businesses. AI-powered No-Code chatbot maker with live chat plugin & ChatGPT integration.
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BotPenguin is the best AI Chatbot maker platform. Create a Chatbot for WhatsApp, Website, Facebook Messenger, Telegram, WordPress & Shopify with BotPenguin - 100% FREE! Our chatbot creator helps with lead generation, appointment booking, customer support, marketing automation, WhatsApp & Facebook Automation for businesses. AI-powered No-Code chatbot maker with live chat plugin & ChatGPT integration.
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