Create easy chat flows with Drag and Drop Chatbot Builder.
Experience the best chatbot features with BotPenguin
Explore what makes BotPenguin the best conversational chatbot in the market. Learn how we make building automated customer interactions scalable and simple.
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BotPenguin to the infinity and beyond!
BotPenguin’s Chatbot features go beyond the limit since you decide how the chat goes. For starters, you can create how the chat flows in a chatbot conversation and how the flow redirects.
Not a coder? No problem, we do it in “no code” style.
Bored of basic, lackluster templates? We don’t do that here! Use fun, engaging ready to use Chat flow templates at your disposal.
Chatbot Features like never before- Omnichannel Inbox
BotPenguin is ultra cool with presence on multiple platforms and works tirelessly 24/7 to keep your customers happy. It can engage your clients in conversations as if a person would. You also get widgets to help you redirect customers to your website or any page of your choice.
Conversational landing page
Let the visitors be amazed by your awesome chatbot who can collect leads and can perform surveys with ease when they arrive at your landing page.
Facebook Messenger Chatbot
WhatsApp chatbot
Telegram chatbot
Chatbot for your website
Unified Chat Inbox and Live Chat
Handle all incoming chats through our world-class, feature-laden Live Chat interface. Respond to complex queries from one integrated interface and keep tabs on all customers through one single console for all platforms.
Telegram
Be available for your customers 24x7, anytime, anywhere. Be it WhatsApp or facebook or your website, we got it all!.
Unified Chat Inbox
Recieve all your customer questions and visitor queries in a one simple, easy to use console.
Rich Media options
Let your users enjoy an experience of a lifetime with the help of GIFs, emojis or images.
Typing indicator
We are not gods but our typing indicator isn’t less than that.Know what your customers are typing and know their intent
Saved Replies
Save phrases used extensively to eliminate repetition We got you a tonne of saved replies to save you and your customer’s time!
Visitor list and details
Enrich your customer data by collecting all visitor details : Manage and enrich your subscriber/customer listenrich your customer data by collecting all visitor details
Human handover and Bot Handover
Shift hands smoothly as per business requirement. Play a reverse uno card with bot and agent as per the situation demands.
Teams’ availability
Create effective time slots for your teams to have better chat routing, deciding how the support flows.
User Insights
Visitor details, Detailed and Unified profile: Gain a richer user insight with our chatbot solution for visitor details and create a unified profile for easy marketing campaigns.
Ratings
Gather customer satisfaction rating at the end of a conversation. Who doesn’t love ratings! Use this feature to know if a customer was happy with the service provided.
Role based access
Streamline your support further by assigning certain roles to a specific team.
Visitor Status
Showcases if a visitor is online, offline or away
Conversation History to refer
No need to CTRL+H! We offer a conversation history to help you get to the heart of the matter.
Chat routing
Assigns conversations to available agents using chat routing feature.
Assign Notes and Chat Tags
Tag conversations for ease of tracking and sorting. Keep hold of important details using notes. Quite similar to sticky notes, but better.
Intelligent filters
Manage and filter chats using various filters. Apply custom filters to manage chat for ease of access.Manage and filter chats using various filters.Apply custom filters to manage chat for ease of access.
More power to you with Configurations
Your chatbot, your configurations. Communicate effectively with Your customers in over 20+ languages, receive lead notifications and trigger the chatbot on a certain page or a time. Choose as you wish! platforms.
Multilingual
Say goodbye to language barriers. Keep the conversation going in over 20+ languages
Hide chatbot
Keep the chatbot hidden for specific countries and pages of your website, all according to your preferences.
Trigger timer
Decide trigger time for your website chatbot to keep it inline with your customer response.
Appointment booking
You can now also schedule appointments like a pro!
Leads on your email
You can acquire email addresses and receive lead notifications by email when someone interacts with BotPenguin
Phone or website?
We make it easy for you to help you provide a customized experience for mobile and website users separately.
Ready? Get Set and Click!
Enjoy effortless and swift installation of chatbots in few clicks. We love to keep it short and simple.
You can install these plugins on your website with just a simple line of code.
Use WordPress plugin to make it quick and easy.
Use the Shopify app integration for an easy and seamless purchasing experience for your customer.
Marketing on a scale has never been easier
Expand your market outreach with bold marketing campaigns that can engage and retain your customers from any platform whatsoever.
Marketing campaigns with the drip and broadcast features. Reach out to a wider audience with the drip and broadcast features with your new marketing campaigns.
You’re now able to design new campaigns for your users on Facebook, WhatsApp and Telegram. All from one panel.
You can build your audience by further implementing our cool widgets like Bar code or website bar, etc.
Import Facebook and WhatsApp contacts to your customer list to retarget them
Create new segments or import existing ones to send separate personalized communication to each of them.
Change the game with over 80+ native integrations
No need to pay for integrations, we have more than 80+ at bay to satisfy your integrational needs and no matter what sector they belong to, you get them natively
Marketing
Be it your customer segmentation or analytics tool, we integrate them all. We got you covered there too. Our native integrations for marketing are quite a delight to use.
CRM
No need to look outside for CRM integrations! We got you one, it’s on the house.
Ticketing systems
Provide Excellent support to both teams and customers with our indigenous ticketing system integrations.
Sell like never before!
BotPenguin is all in one chatbot that helps you collect leads and helps you push them further into the sales funnel
Product recommendations
Show recommended products that you want to share with your customers on your website.
Create a unified customer profile
Get all-in-one customer profile with detailed information sourcing from all the platforms like Facebook, WhatsApp or Web.
Automate your lead generation
Automatically capture leads, and turn prospective business prospects into actual deals.
Easy customer segmentation
Divide and conquer! Create unique customer segments which cater to a specific audience and give them a unique customer experience.
Abandoned cart recovery
Remind customers to complete their purchases when they leave their carts abandoned.
Enhance your Customer Support With BotPenguin
Automate your customer support for a better and responsive service that elevates your customers.
Scale your customer support
No matter what the platform, you can be there for your customers with BotPenguin for each platform.
Reduce time to serve customers
Shave down the time on those long calls and minutes with our automations that help you provide a rapid service
Serve your customers 24 by 7
Train BotPenguin to handle customer queries around the clock.
Answer Order status and return queries
You can now set up BotPengiun for answering order status and return queries.
Train BP for FAQs
Let it take care of your customer support. Customers ask a lot of questions and we absolutely love answering them
Awesome Features for everyone
Explore and extend support to any industry you can dabble in
Ecommerce
Create the best marketing campaigns, show products, extend offers, track orders and prolong support. All to take your business to the next level
Healthcare
Send follow-up reminders, book appointments, broadcast offers, keep track of prescriptions by the doctors for faster and easier access to users
Customer Service
Automate your customer service with BotPenguin to provide a super satisfying customer experience. You can train BotPenguin to send satisfaction surveys after each instance
Tour and Travels
Booking could not be any more convenient with BotPenguin. Let your customers book tours and travel effortlessly with easier access to download tickets
Education
Create a better education ecosystem by helping millions of educational institutions by automating admissions, counseling, query resolutions and appointment bookings.
Insurance
Answer policy queries, process faster insurance claims and settlement with our chatbot or do a mano with new customers for an interactive experience.
Human Resources
Let the hiring be as easy as cake with our chatbots helping the HR department find the perfect candidate while also letting them sip a lemonade
What our Customers say
Delivering value, earning trust. Hear good words about BotPenguin on these platforms
G2
"Their ability to execute in a timely manner. If you want to start an AI Chatbot business then this is the place. - They have a great work environment, and know how important it is to be efficient."
- Gustav Louv
5-Star Rating
Capterra
"We are using BotPenguin for our Facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product."
- Twana D.
4.6-Star Rating
Trustpilot
"Its Whatsapp Automation with API is really practical for sales & marketing objective. If it comes with analytics about campaign result it will be awesome."
- BD Michae
5-Star Rating
Good Firms
"Their timely communication is the reason for the great project management. Our descriptions are precisely translated into needs by BotPenguin, and they possess the necessary skill set to execute features in a timely manner."
- Yashi Amola
5-Star Rating
Crozdesk
"The team at BotPenguin contributed knowledge not just about using Generative AI but also about how these technologies may be customized to meet our needs in the asset and wealth management industry. It was amazing how well they could convert difficult technical ideas into workable, approachable solutions. Furthermore, the team at BotPenguin has shown a remarkable capacity for creative problem-solving, as demonstrated by their approach to challenging project specifications."
- Phil Johnson
5-Star Rating
