AI Chatbot Analytics | Chatbot Metrics & KPIs

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Visualize the key business KPIs to Understand what gets your customers ticking

We’ve spent hundreds of hours understanding relevant KPIs for each business. Whether it is understanding customer conversion rates or evaluating business impact, we’ve got it all.

Bot Usage weekly & Monthly trends

My data, my rules. Entirely up to you if you would like to see the data monthly or weekly.

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Bot usage trends by Channel

You can now also see if your chatbot is performing well on a certain channel.

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Flow effectiveness

Check your chatbot’s flow efficiency by simply doing an A/B testing.

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Get Real time Chatbot Analytics & insights into your team’s work

Get weekly updates about your customer support team’s performance in an easy to consume way.

Leads and messages count

Check Weekly and Monthly Messages and lead trends by Bot. Examine the number of leads and messages acquired by a particular bot.

Weekly and Monthly Messages and lead trends by Channel

See your sales pipeline grow

We define values for each contact so you can see specific pipeline attributions by your chatbots. Download leads collected by chatbot as CSV files.

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Improve conversion rates

Analyze customer behavior with ease. Tweak the messages that are not working well for better results

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Measure the performance of your bot with insights

We showcase metrics such as hours saved, conversion rates, engagement rates, abandonment rates and more. Analyze these actionable insights to understand what works best for your business.

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