G2
"Their ability to execute in a timely manner. If you want to start an AI Chatbot business then this is the place. - They have a great work environment, and know how important it is to be efficient."
- Gustav Louv
5-Star Rating
Measure your Business Growth with Advanced Chatbot Analytics Dashboard
Visualize the chatbot’s performance and see how you can improve the efficiency of your business with our smart dashboard.
FREE Forever plan. No Credit Card Required.
Trusted by 40,000+ Global Brands
Understand Customer Behavior by visualizing main Business KPIs
We’ve spent hundreds of hours understanding relevant KPIs for each business. Whether it is understanding customer conversion rates or evaluating business impact, we’ve got it all covered.
Monitor chatbot's performance
Keep a track of your chatbot’s performance on a daily, weekly, and monthly basis.
Platform-wise chatbot usage
Understand which channel is most loved by your target audience.
Analyze Chat flow’s efficiency
Perform A/B tests for different conversation flows to understand customer interaction behavior.
Personalized WhatsApp Dashboard
Measure the performance of WhatsApp chatbot and campaigns through a dedicated advanced dashboard.
Gain access to your Customer Service Agent’s performance in real-time
Get weekly updates about your support team’s performance through multiple KPIs.
Leads and messages count
Examine the number of leads and messages acquired by a particular bot and the assigned agent.
Channel usage trends
See how many leads, messages are pushed into the pipeline by the various channels and which agent handles them.
Segment your audience
Analyse customer interactions with chatbot to smartly segment your audience based on behavioural data.
Enhanced ROI Generation
Use chatbot analytics data to improve the lead generation process and reduce costs by decreasing human intervention.
Boost growth of all Business Verticals using Chatbot's performance analysis in real-time
Install AI Chatbot on your website and enhance your team’s performance by supporting them with a smart and analytical virtual assistant.
Improve Sales Pipeline
We define values for each contact so you can see specific pipeline attributions by your chatbots. Download leads collected by chatbot as CSV files.
Increase Conversion Rates
Customize the messages according to the customer behavior analysis from different chatbots to improve ROI.
Gain Access to Actionable Insights
Through metrics such as hours saved, conversion rates, engagement rates, abandonment rates and more, understand what works best for your business.
Expand Marketing Reach
Ease the workload of your marketing team using an analytical AI chatbot that captures user’s data and helps understanding consumer behaviour.
Leverage 80+ Native App Integrations
Control the flow of your data by integrating your existing softwares and tools with BotPenguin’s AI chatbot.
and more than 80 tools to integrate
Frequently Asked Questions
What metrics does the chatbot analytics dashboard track?
The AI chatbot analytics dashboard tracks metrics like conversation volume, response time, chatbot usage and conversational flow performance to help optimize chatbot efficiency.
How can chatbot analytics tools help improve customer engagement?
Chatbot analytics tools track key data, allowing you to refine interactions, enhance engagement, and improve user satisfaction.
Can I monitor chatbot performance across different platforms?
Yes, a chatbot analytics platform provides insights across platforms like WhatsApp and Facebook to track engagement and performance.
How does the chatbot analytics dashboard help in improving conversion rates?
The chatbot analytics dashboard tracks goal completion rates, showing how effective your bot is at driving conversions.
What is the fallback rate, and why is it important?
The fallback rate, tracked by chatbot analytics software, measures how often your bot struggles to provide accurate responses.
Can I integrate chatbot analytics with Google Analytics?
Yes, you can integrate and chatbot analytics tool like Google Analytics chatbot tracking to get detailed insights into user behavior and chatbot performance.
What our Customers say
Delivering value, earning trust. Hear good words about BotPenguin on these platforms
Capterra
"We are using BotPenguin for our Facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product."
- Twana D.
4.6-Star Rating
Trustpilot
"Its Whatsapp Automation with API is really practical for sales & marketing objective. If it comes with analytics about campaign result it will be awesome."
- BD Michae
5-Star Rating
Good Firms
"Their timely communication is the reason for the great project management. Our descriptions are precisely translated into needs by BotPenguin, and they possess the necessary skill set to execute features in a timely manner."
- Yashi Amola
5-Star Rating
Crozdesk
"The team at BotPenguin contributed knowledge not just about using Generative AI but also about how these technologies may be customized to meet our needs in the asset and wealth management industry. It was amazing how well they could convert difficult technical ideas into workable, approachable solutions. Furthermore, the team at BotPenguin has shown a remarkable capacity for creative problem-solving, as demonstrated by their approach to challenging project specifications."
- Phil Johnson
5-Star Rating
