It’s all too common to go with the flow, but there are better alternatives to Intercom out there. More affordable, easier to use, and customizable- Simply better! Best one's always BotPenguin :)
Detailed head-to-head
Intercom is expensive, but offers more than ManyChat. ManyChat is easier with chatbots
It's weird, ManyChat has just "one" bot?... Intercom matches it. BotPenguin beats them both
Where chatting is an option, ManyChat is ready. Intercom is everywhere.
Intercom gives a voice support feature, which ManyChat can’t manage, being a chat-only provider.
| Features | Intercom | ManyChat |
|---|---|---|
| Free Lifetime Plan | No, only free trial available | Free forever |
| Pricing | $888 per annum | $180 per annum |
| Number of chatbots per account | One Chatbot | One active chatbot |
| Multi platform Integration (Website, Whatsapp, FB Messenger, Telegram, Landing pages) | Available for all platforms | Messenger, Instagram, SMS, WhatsApp |
| No code Chatbot builder |  | |
| Ease to manage Bot Installation, and functionality. | | |
| Easy to navigate UI with placeholders, help text and tutorials | All Available | |
| Add team members and provide them role based access | | |
| Multi channel Live Chat support | | |
| Human handover and real time user simulation with typing delays | Both Available | Both Available |
| Voice support for Bot users | | Not Available |
| Multilingual Capabilities | | |
| Native integration with CRMs/Apps | Yes, can be integration with all available CRMs and Apps | Yes, can be integration with all available CRMs and Apps |
| Smart Intuitive responses based on keywords | Available for all social media channels like Facebook, WhatsApp and Telegram | Available for WhatsApp, Facebook, Instagram |
| User segments based on Tag/Attributes for campaigns and broadcasts | Can Create | Can Create |
| Block specific IPs. URLs or Country Codes | Can manage all | Feature not available |
| Schedule drip campaigns for customer onboarding journeys | Available on all channels FB, WhatsApp and Telegram | Available for WhatsApp, Facebook an Instagram |
| Schedule broadcasts message | Available on all channels FB, WhatsApp and Telegram | Available for WhatsApp, Facebook an Instagram |
| WhatsApp Automation to manage catalogues, orders and automated responses | Available | Available |
| Data Analytics, bot-wise and based on leads/messages | Available and generate customized report | Available and generate customized report |
| Customizable reports | Can generate daily, weekly, monthly and annually | Can generate daily, weekly, monthly and annually |
| View and download customizable data of subscribers | Can view and download data | Can view and download data |
| Free bot Designing support | Available | Available |
| Omnichannel customer support via phone, email, chat, WhatsApp | WhatsApp support not available | Available on all channels |
| View conversation history of users | | |
| Enterprise-grade Security, SSL encryption | | |
| Affiliate programs and White label reseller plans | Personalized on boarding of partners | Personalized on boarding of partners |
| Knowledge base with Help Center, FAQs, Tutorials | Available | Available |
| Personalized on boarding of customers | Available | Available |
| WhatsApp API |  | |
| Enterprise Integrations | | |
| ChatGPT | | |
Disclaimer: Based on our research and information available on the website.
ManyChat is a chatbot platform that enables businesses to create and automate Facebook Messenger chatbots for marketing, customer support, and lead generation.Key features include visual bot builder, AI capabilities, broadcast messaging, audience segmentation, and integration with popular marketing tools.Alternatives to ManyChat include Chatfuel, MobileMonkey, and Botsify, which offer similar chatbot building and automation functionalities for various messaging platforms.
Pros: ManyChat offers easy bot creation, Facebook Messenger integration, automation capabilities, audience segmentation, and integration with marketing tools. Cons: ManyChat has limitations in platform support, reliance on Facebook policies, a learning curve, a pricing structure based on subscribers, and a dependency on Facebook Messenger. BotPenguin's omnichannel revolution makes ManyChat looks obselete. And Pricing, let's not go where it hurts them worst.
Intercom is a customer messaging platform that facilitates communication with customers across multiple channels. It offers live chat, email marketing, customer segmentation, and in-app messaging to enhance customer interactions.Alternatives to Intercom include BotPenguin, an omnichannel customer engagement solution with live chat and enterprise integrations. Freshchat, Help Scout, and Userlike. Intercom is expensive and relies heavily on integrations and information handling, which is not recommended due to privacy concerns.
Pros: Comprehensive customer messaging, advanced features, scalability, integration capabilities, analytics, and insights.Cons: Complexity for beginners, pricing, learning curve, customer support limitations.Stop being carried into dogma, Think differently, and choose better. Choose BotPenguinMiss out on nothing, be where your customers are, and be there in time and style.
5 minute learning curve is all you have to go through. Forget about complexity, adapt user friendly BotPenguin.
Never face compatibility issues, we are where you need us.
Our chatbots are available for all popular platforms, so you never miss a lead.
Marketing has evolved, now it’s hyper-personalised. Slide into DMs with our chatbots by using broadcast, segmentation, drip campaigns for all supported messaging channels
The world is a wonderful place, speak the tongue of your customers and customize the chatbot to match your brand.
There's only one you can't go wrong with!
BotPenguin is the best AI Chatbot maker platform. Create a Chatbot for WhatsApp, Website, Facebook Messenger, Telegram, WordPress & Shopify with BotPenguin - 100% FREE! Our chatbot creator helps with lead generation, appointment booking, customer support, marketing automation, WhatsApp & Facebook Automation for businesses. AI-powered No-Code chatbot maker with live chat plugin & ChatGPT integration.
BotPenguin is the best AI Chatbot maker platform. Create a Chatbot for WhatsApp, Website, Facebook Messenger, Telegram, WordPress & Shopify with BotPenguin - 100% FREE! Our chatbot creator helps with lead generation, appointment booking, customer support, marketing automation, WhatsApp & Facebook Automation for businesses. AI-powered No-Code chatbot maker with live chat plugin & ChatGPT integration.
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