ManyChat is a chatbot platform that enables businesses to create and automate Facebook Messenger chatbots for marketing, customer support, and lead generation.
intercom
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Are you sure about Intercom? Check out Manychat
It’s all too common to go with the flow, but there are better alternatives to Intercom out there. More affordable, easier to use, and customizable- Simply better! Best one's always BotPenguin :)
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What's the difference between Intercom and Manychat
Comparing customer communication platforms with chatbot capabilities.
Pricing
Intercom is expensive, but offers more than ManyChat. ManyChat is easier with chatbots
Number of Chatbots
It's weird, ManyChat has just "one" bot?... Intercom matches it. BotPenguin beats them both
Channels
Where chatting is an option, ManyChat is ready. Intercom is everywhere.
Voice-support
Intercom gives a voice support feature, which ManyChat can’t manage, being a chat-only provider.
Detailed Features Comparison between Manychat and Intercom
Get your glasses on; let’s dive into the fine print.
Intercom
ManyChat
| Free Lifetime Plan |
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| Pricing |
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| Number of chatbots per account |
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| Multi platform Integration (Website, Whatsapp, FB Messenger, Telegram, Landing pages) |
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| No code Chatbot builder |
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| Ease to manage Bot Installation, and functionality. |
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| Easy to navigate UI with placeholders, help text and tutorials |
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| Add team members and provide them role based access |
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| Multi channel Live Chat support |
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| Human handover and real time user simulation with typing delays |
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| Voice support for Bot users |
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| Multilingual Capabilities |
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| Native integration with CRMs/Apps |
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| Smart Intuitive responses based on keywords |
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| User segments based on Tag/Attributes for campaigns and broadcasts |
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| Block specific IPs. URLs or Country Codes |
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| Schedule drip campaigns for customer onboarding journeys |
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| Schedule broadcasts message |
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| WhatsApp Automation to manage catalogues, orders and automated responses |
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| Data Analytics, bot-wise and based on leads/messages |
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| Customizable reports |
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| View and download customizable data of subscribers |
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| Free bot Designing support |
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| Omnichannel customer support via phone, email, chat, WhatsApp |
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| View conversation history of users |
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| Enterprise-grade Security, SSL encryption |
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| Affiliate programs and White label reseller plans |
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| Knowledge base with Help Center, FAQs, Tutorials |
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| Personalized on boarding of customers |
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| WhatsApp API |
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| Enterprise Integrations |
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| ChatGPT |
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What is ManyChat?
Key features include visual bot builder, AI capabilities, broadcast messaging, audience segmentation, and integration with popular marketing tools.
Alternatives to ManyChat include Chatfuel, MobileMonkey, and Botsify, which offer similar chatbot building and automation functionalities for various messaging platforms.
Pros: ManyChat offers easy bot creation, Facebook Messenger integration, automation capabilities, audience segmentation, and integration with marketing tools.
Cons: ManyChat has limitations in platform support, reliance on Facebook policies, a learning curve, a pricing structure based on subscribers, and a dependency on Facebook Messenger.
BotPenguin's omnichannel revolution makes ManyChat looks obselete. And Pricing, let's not go where it hurts them worst.
What is Intercom?
Intercom is a customer messaging platform that facilitates communication with customers across multiple channels. It offers live chat, email marketing, customer segmentation, and in-app messaging to enhance customer interactions.
Alternatives to Intercom include BotPenguin, an omnichannel customer engagement solution with live chat and enterprise integrations. Freshchat, Help Scout, and Userlike.
Intercom is expensive and relies heavily on integrations and information handling, which is not recommended due to privacy concerns.
Pros: Comprehensive customer messaging, advanced features, scalability, integration capabilities, analytics, and insights.
Cons: Complexity for beginners, pricing, learning curve, customer support limitations.
Stop being carried into dogma, Think differently, and choose better. Choose BotPenguin
Better than both Manychat and Intercom- BotPenguin
otPenguin creates a bridge between the feature gaps and adds more features than they had to begin with- at a quarter of the price! Just unbelievable.
Unified chat inbox with live chat for all platforms
Miss out on nothing, be where your customers are, and be there in time and style.
No coding required
5 minute learning curve is all you have to go through. Forget about complexity, adapt user friendly BotPenguin.
80+ Native Integrations
Never face compatibility issues, we are where you need us.
Chatbot for WhatsApp, Facebook, Instagram, Telegram and Websites
Our chatbots are available for all popular platforms, so you never miss a lead.
Marketing Automation
Marketing has evolved, now it’s hyper-personalised. Slide into DMs with our chatbots by using broadcast, segmentation, drip campaigns for all supported messaging channels
Multilingual and highly customizable
The world is a wonderful place, speak the tongue of your customers and customize the chatbot to match your brand.
Check out other comparisons
Take the best decision with BotPenguin
Frequently Asked Questions
Can ManyChat be used for e-commerce purposes like processing orders directly through the chatbot?
ManyChat supports e-commerce activities by enabling the integration of e-commerce platforms and allows for the management of catalogues and orders on Facebook Messenger. Automation features can help streamline the sales process.
How do Intercom's customer segmentation capabilities compare with ManyChat's audience segmentation features?
Intercom provides more advanced customer segmentation features that allow for in-depth user insights and targeted messaging based on user behavior and attributes. ManyChat offers audience segmentation that is effective for campaign targeting but may not be as detailed as Intercom's offerings.
Does ManyChat allow for IP, URL, or country code blocking, similar to Intercom?
While Intercom allows users to block specific IPs, URLs, or country codes, ManyChat does not currently offer this feature.
Can you schedule drip campaigns on ManyChat like how it's done on Intercom?
ManyChat allows for drip campaigns to be scheduled for customer onboarding and engagement but primarily on channels such as WhatsApp, Facebook, and Instagram. Intercom provides this capability across all supported channels.
Do either Intercom or ManyChat offer omnichannel customer support, including phone and email?
ManyChat does not offer omnichannel customer support as it specializes mainly in automated chat services, while Intercom, although not having native WhatsApp support, does provide comprehensive support options including email and phone.
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