Got 10k+ Facebook followers? Get BotPenguin FREE for 6 months

Why BotPenguin
expand_more
- Integrations
  arrow_right_alt
- Live Chat
  arrow_right_alt
- Unified Inbox
  arrow_right_alt
- Key Features
  arrow_right_alt
- Analytics
  arrow_right_alt
Product
expand_more
Solutions
expand_more
Pricing
expand_more
- Chatbot Pricing (except WA)
  arrow_right_alt
- Whitelabel Chatbot Pricing
  arrow_right_alt
- WhatsApp Chatbot Pricing
  arrow_right_alt
Partners
expand_more
- Partners Home
  arrow_right_alt
- Whatsapp Whitelabel Partners
  arrow_right_alt
- Whitelabel Partners
  arrow_right_alt
- Affiliate Partners
  arrow_right_alt
- Implementation Partners
  arrow_right_alt

BotPeguin’s AI Chatbot is the Featureful, Cost-Effective, and Multi-role Zendesk Alternative

Zendesk burning a hole in your business and wallet? Choose BotPengeuin — The AI Chatbot for Sales, Support, and leads with easy setup, unlimited chatbots, FAQs and flows training, and 40+ templates.

Detailed head-to-head

BotPenguin offers its AI chatbot service at an affordable rate of $50 per annum compared to Zendesk's $588.

With BotPenguin, users can have unlimited chatbots per account, while Zendesk allows multiple bots.

Both BotPenguin and Zendesk support multi-platform integration, including website, WhatsApp, FB Messenger, Telegram, and landing pages.

BotPenguin provides voice support through Twilio integration, while Zendesk also offers voice support functionality.

BotPenguin is cost-effective and featureful, while Zendesk focuses more on CRM functionality. So, BotPenguin is the better Zendesk alternative.

Try Better, Try BotPenguin

Features	BotPenguin	Zendesk
Free Lifetime Plan	Free forever with 2000 monthly messages	No, only a free trial is available
Pricing	$50 per annum	$588 per annum
Number of chatbots per account	Unlimited	Multiple Bots
Multi Platform Integration (Website, Whatsapp, FB Messenger, Telegram, Landing pages)
Free AI
No code Chatbot builder
Ease to manage Bot Installation, and functionality.
Easy to navigate UI with placeholders, help text and tutorials
Add team members and provide them role based access
Multi channel Live Chat support
Human handover and real time user simulation with typing delays
Voice support for Bot users	Available with Twilio Integration	Available
Multilingual Capabilities
No-Code Integration with all available and custom CRMs/Apps	Yes, can be integration with all available CRMs and Apps	Yes, can be integration with all available CRMs and Apps
Smart Intuitive responses based on keywords	Available for all social media channels like Facebook, WhatsApp and Telegram	Not available on Telegram
User segments based on Tag/Attributes for campaigns and broadcasts
Schedule drip campaigns for customer onboarding journeys
Schedule broadcasts message
WhatsApp Automation to manage catalogs, orders and automated responses
Data Analytics, bot-wise and based on leads/messages
Customizable reports
View and download customizable data of subscribers
Omnichannel customer support via phone, email, chat, WhatsApp	Available on all channels	WhatsApp Support not available
View conversation history of users
Enterprise-grade Security, SSL encryption
Affiliate programs and White label reseller plans	Personalized on boarding of partners	White Label Reseller program not available
Knowledge base with Help Center, FAQs, Tutorials
Personalized on boarding and free Bot designing support
WhatsApp API
Enterprise Integrations
ChatGPT
	Try BotPenguin arrow_forward	Try BotPenguin arrow_forward

Disclaimer: Based on our research and information available on the website.

So, why do you need a Zendesk alternative?

Pricing: Zendesk offers full chatbot functionality starting from their professional plan, which costs $115 an agent per month.

AI Addons: Zendesk’s native chatbot doesn’t have AI or intent suggestions. So, you need to buy an add-on at $50 per month.

Learning Curve: Being a comprehensive platform, it takes a fair bit of time to master for first time users.

Not a Chabot: Yes, Zendesk is not a chatbot but a CRM tool. The chatbot is one of its features, which is why it costs an arm and a leg.

Low Customization: Zendesk Answer Bot has limited customization options, making it difficult to match a business's brand guidelines or specific needs.

Different Bots, Different Roles: Zendesk has a bot for customer service and one for sales. Zendesk alternatives like BotPenguin offer customer support, eCommerce, lead generation, etc., in one chatbot.

Try BotPenguin

Zendesk disrupts your zen, while BotPenguin automates sales, support, and serenity.

Meet your customers where they hang out the most. Be it Facebook, Instagram, WhatsApp, or Telegram.

Advanced AI Live Chat trained on chat history, FAQs, & Chat flows and powered by ChatGPT.

Put your marketing on autopilot with Drip Campaigns and Broadcasts.

Integrate your chatbot with Google Calendar to let your customers book appointments in a flash.

Start smart segmentation with attributes and tags to nurture users and follow up with them.

Craft countless chatbots for diverse businesses using our 40+ ready-to-roll templates.

BotPenguin in Action

Zendesk Answer Bot uses a combination of predefined responses and machine learning to automate responses to customer inquiries. It analyzes the text of the inquiry, identifies relevant articles from the knowledge base, and suggests them as possible solutions.

Yes, BotPenguin is a cost-effective alternative to Zendesk. It offers conversational AI chatbot features, training, omnichannel live chat, and 60+ integrations at a significantly lower price of $50 per annum.

BotPenguin is a free Zendesk alternative. It offers a free lifetime plan with 2000 monthly messages. It provides access to various features social media and website chatbots, chat flow, FAQs upload, quick replies, and more, making it a cost-effective option compared to Zendesk.

Yes, BotPenguin is a Zendesk alternative with almost similar chatbot features. BotPenguin offers support for ticketing systems, live chat, team management, chatbot builder, conversational AI, and other chatbot features.

BotPenguin is a direct Zendesk alternative. It offers similar customer support functionalities, AI chatbot features, 40+ templates, and 60 native integrations at a more affordable price point.

BotPenguin stands out as a more budget-friendly alternative to Zendesk, with an annual cost of $50 compared to Zendesk's $588. Other alternatives like Freshdesk and Zoho Desk also offer more affordable pricing options.

Some drawbacks of using Zendesk include high pricing, limited customization options for the Answer Bot, the need to purchase additional add ons for AI functionality, and a learning curve for first-time users due to its comprehensive platform.