Pricing: Zendesk offers full chatbot functionality starting from their professional plan, which costs $115 an agent per month.
BotPenguin vs zendesk
BotPeguin’s AI Chatbot is the Featureful, Cost-Effective, and Multi-role Zendesk Alternative
Zendesk burning a hole in your business and wallet? Choose BotPengeuin — The AI Chatbot for Sales, Support, and leads with easy setup, unlimited chatbots, FAQs and flows training, and 40+ templates.
FREE Forever plan. No Credit Card Required.
What’s the difference between BotPenguin and Zendesk?
BotPenguin charges you 10x less while offering full access to features like AI Chatbot, Training, Quick Support, Omnichannel Live Chat, and 60+ integration, including ChatGPT, Hubspot, & more.
Pricing
BotPenguin offers its AI chatbot service at an affordable rate of $50 per annum compared to Zendesk's $588.
Number of Chatbots
With BotPenguin, users can have unlimited chatbots per account, while Zendesk allows multiple bots.
Channels
Both BotPenguin and Zendesk support multi-platform integration, including website, WhatsApp, FB Messenger, Telegram, and landing pages.
Voice-Support
BotPenguin provides voice support through Twilio integration, while Zendesk also offers voice support functionality.
Which One is the Best?
BotPenguin is cost-effective and featureful, while Zendesk focuses more on CRM functionality. So, BotPenguin is the better Zendesk alternative.
BotPenguin
Zendesk
| Website |
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| Facebook Messenger |
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| Telegram |
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| Landing Pages |
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| Instagram Chatbot |
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| MS Teams Chatbot |
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| No code Chatbot builder |
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| Native website widget |
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| Ease to manage Bot Installation, and functionality |
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| Easy to navigate UI with placeholders, help text and tutorials |
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| Add team members and provide them role based access |
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| Multilingual Capabilities |
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| Free bot designing support |
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| Customizable reports |
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| Personalized onboarding and free Bot designing support |
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| Multi channel Live Chat support |
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| Human handover and real time user simulation with typing delays |
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| Voice support for Bot users |
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| Smart Intuitive responses based on keywords |
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| User segments based on Tag/Attributes for campaigns and broadcasts |
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| Schedule drip campaigns for customer onboarding journeys |
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| Schedule broadcasts message |
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| WhatsApp Automation to manage catalogs, orders and automated responses |
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| Omnichannel customer support via phone, email, chat, WhatsApp |
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| View conversation history of users |
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| Data Analytics, bot-wise and based on leads/messages |
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| View and download customizable data of subscribers |
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| Block specific IPs, URLs or Country Codes |
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| Total Number Of Integrations |
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| No-Code Integration with all available and custom CRMs/Apps |
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| Enterprise-grade Security, SSL encryption |
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| WhatsApp API |
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| Enterprise Integrations |
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| ChatGPT |
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| Knowledge Base with Help Center, FAQs, Tutorials |
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| Affiliate Programs and White Label Reseller Plans |
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So, why do you need a Zendesk alternative?
AI Addons: Zendesk’s native chatbot doesn’t have AI or intent suggestions. So, you need to buy an add-on at $50 per month.
Learning Curve: Being a comprehensive platform, it takes a fair bit of time to master for first time users.
Not a Chabot: Yes, Zendesk is not a chatbot but a CRM tool. The chatbot is one of its features, which is why it costs an arm and a leg.
Low Customization: Zendesk Answer Bot has limited customization options, making it difficult to match a business's brand guidelines or specific needs.
Different Bots, Different Roles: Zendesk has a bot for customer service and one for sales. Zendesk alternatives like BotPenguin offer customer support, eCommerce, lead generation, etc., in one chatbot.
Zendesk disrupts your zen, while BotPenguin automates sales, support, and serenity.
Meet your customers where they hang out the most. Be it Facebook, Instagram, WhatsApp, or Telegram.
Advanced AI Live Chat trained on chat history, FAQs, & Chat flows and powered by ChatGPT.
Put your marketing on autopilot with Drip Campaigns and Broadcasts.
Integrate your chatbot with Google Calendar to let your customers book appointments in a flash.
Start smart segmentation with attributes and tags to nurture users and follow up with them.
Craft countless chatbots for diverse businesses using our 40+ ready-to-roll templates.
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Intercom vs Tidio
Tidio can outsmart Intercom on chatbots, Intercom plays on scale and range. BotPenguin does both.
Frequently Asked Questions
How does Zendesk Answer Bot work?
Zendesk Answer Bot uses a combination of predefined responses and machine learning to automate responses to customer inquiries. It analyzes the text of the inquiry, identifies relevant articles from the knowledge base, and suggests them as possible solutions.
Can you recommend a cost-effective alternative to Zendesk?
Yes, BotPenguin is a cost-effective alternative to Zendesk. It offers conversational AI chatbot features, training, omnichannel live chat, and 60+ integrations at a significantly lower price of $50 per annum.
Is there a free alternative to Zendesk available?
BotPenguin is a free Zendesk alternative. It offers a free lifetime plan with 2000 monthly messages. It provides access to various features social media and website chatbots, chat flow, FAQs upload, quick replies, and more, making it a cost-effective option compared to Zendesk.
Is there a Zendesk alternative that has similar functionalities?
Yes, BotPenguin is a Zendesk alternative with almost similar chatbot features. BotPenguin offers support for ticketing systems, live chat, team management, chatbot builder, conversational AI, and other chatbot features.
Which company or platform is a direct competitor to Zendesk?
BotPenguin is a direct Zendesk alternative. It offers similar customer support functionalities, AI chatbot features, 40+ templates, and 60 native integrations at a more affordable price point.
In terms of pricing, which Zendesk alternatives offer a more budget-friendly option?
BotPenguin stands out as a more budget-friendly alternative to Zendesk, with an annual cost of $50 compared to Zendesk's $588. Other alternatives like Freshdesk and Zoho Desk also offer more affordable pricing options.
What are the drawbacks or disadvantages associated with using Zendesk?
Some drawbacks of using Zendesk include high pricing, limited customization options for the Answer Bot, the need to purchase additional add ons for AI functionality, and a learning curve for first-time users due to its comprehensive platform.
What our Customers say
Delivering value, earning trust. Hear good words about BotPenguin on these platforms
G2
"Their ability to execute in a timely manner. If you want to start an AI Chatbot business then this is the place. - They have a great work environment, and know how important it is to be efficient."
- Gustav Louv
5-Star Rating
Capterra
"We are using BotPenguin for our Facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product."
- Twana D.
4.6-Star Rating
Trustpilot
"Its Whatsapp Automation with API is really practical for sales & marketing objective. If it comes with analytics about campaign result it will be awesome."
- BD Michae
5-Star Rating
Good Firms
"Their timely communication is the reason for the great project management. Our descriptions are precisely translated into needs by BotPenguin, and they possess the necessary skill set to execute features in a timely manner."
- Yashi Amola
5-Star Rating
Crozdesk
"The team at BotPenguin contributed knowledge not just about using Generative AI but also about how these technologies may be customized to meet our needs in the asset and wealth management industry. It was amazing how well they could convert difficult technical ideas into workable, approachable solutions. Furthermore, the team at BotPenguin has shown a remarkable capacity for creative problem-solving, as demonstrated by their approach to challenging project specifications."
- Phil Johnson
5-Star Rating
