High Pricing: Intercom chatbot charges you based on seats. For a seat, the Essential plan costs $39, the Advanced costs $99, and the Expert costs $139 monthly.
BotPenguin vs intercom
Searching for Intercom Alternatives? Learn Why BotPenguin is the Perfect Intercom Alternative
BotPenguin is an AI chatbot that simplifies your conversations with omnichannel bots for landing pages, websites, Facebook, Whatsapp, & more. Get more templates, seats, & messages the cost with BotPenguin as your Intercom alternative.
FREE Forever plan. No Credit Card Required.
How is BotPenguin the best alternative to Intercom?
Intercom is a customer communication platform combining help desk, chatbot, and support. It is not a dedicated chatbot platform. So you pay for the features you might never need.
Extra Features at Reduced Cost
BotPenguin’s highest plan is priced at $500/year while Intercom’s is priced at $1668/year for just one seat.
Enjoy Unlimited Chatbots
BotPenguin allows unlimited chatbots per account, while Intercom only allows one chatbot.
Explore Multiple Platforms
BotPenguin supports multi-platform integration with various channels, while Intercom lacks a landing page and Telegram bot integration.
Endless Integrations
BotPenguin can integrate with all your desired applications on demand while Intercom has a set number of third party integrations.
Which is Better Chatbot Platform?
BotPenguin is the best Intercom alternative, providing more features and value for a lower price.
BotPenguin
Intercom
| Free Lifetime Plan |
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| Pricing |
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| Number Of Conversations |
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| Number of chatbots per account |
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| Website |
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| Facebook Messenger |
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| Telegram |
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| Landing Pages |
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| Instagram Chatbot |
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| MS Teams Chatbot |
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| No code Chatbot builder |
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| Native website widget |
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| Ease to manage Bot Installation, and functionality |
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| Easy to navigate UI with placeholders, help text and tutorials |
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| Add team members and provide them role based access |
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| Multilingual Capabilities |
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| Customizable reports |
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| Personalized on boarding and free Bot designing support |
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| Multi channel Live Chat support |
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| Human handover and real time user simulation with typing delays |
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| Voice support for Bot users |
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| Smart Intuitive responses based on keywords |
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| User segments based on Tag/Attributes for campaigns and broadcasts |
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| Schedule drip campaigns for customer onboarding journeys |
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| Schedule broadcasts message |
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| WhatsApp Automation to manage catalogs, orders and automated responses |
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| Omnichannel customer support via phone, email, chat, WhatsApp |
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| View conversation history of users |
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| Data Analytics, bot-wise and based on leads/messages |
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| View and download customizable data of subscribers |
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| Block specific IPs. URLs or Country Codes |
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| Total Number Of Integrations |
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| No-Code Integration with all available and custom CRMs/Apps |
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| Enterprise-grade Security, SSL encryption |
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| WhatsApp API |
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| Enterprise Integrations |
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| ChatGPT |
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| Knowledge base with Help Center, FAQs, Tutorials |
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| Affiliate programs and White label reseller plans |
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Why you need an Intercom alternative today!
Limited Channels: The landing page and Telegram chatbots are not included in Intercom’s multi-channel bots.
Not exactly a Chatbot: Intercom is primarily a help desk and ticketing system. You don’t need its extra features if you already use a CRM.
No Free Plan: There’s no free plan for users to test Intercom’s features. Only a free trial is available with credit card details, of course!
Limited scalability: Small businesses are deterred from upgrading their plans to match business scale simply because it is too expensive.
Lacks Custom Reporting: Intercom lacks dashboard customization to monitor business-specific metrics for your chatbots.
Call off your search for Intercom alternative. You got BotPenguin.
Schedule broadcasts and drip campaigns on Facebook, WhatsApp, and Telegram.
Create an intelligent chatbot with conditional flows, upload FAQs, and train generative AI on your data.
Directly integrate your chatbot with 60+ applications and any custom software.
Use 40+ chatbot pre-defined templates or custom ones to design your chatbot for business-specific use cases.
Use ChatGPT-integrated bots for marketing automation, lead capture, customer support, bookings, and eCommerce.
Lastly, as an Intercom alternative, BotPenguin offers clear pricing. Get everything you need for 10x less.
Check out other comparisons
Take the best decision with BotPenguin
Intercom vs Wati
Wati's got WhatsApp, Intercom's all channel uber cool. BotPenguin gives everything, including ChatGPT integration.
Intercom vs Tidio
Tidio can outsmart Intercom on chatbots, Intercom plays on scale and range. BotPenguin does both.
Intercom vs ManyChat
Intercom is a customer messaging platform. ManyChat is marketing automation. BotPenguin is automation on steroids!
Frequently Asked Questions
What can I use as an alternative to Intercom?
BotPenguin is the best Intercom alternative, providing an AI chatbot platform with omnichannel support for landing pages, websites, Facebook, WhatsApp, and more. It offers more features, templates, and affordable pricing.
Who are Intercom's competitors?
Competitors of Intercom include Drift, Freshchat, Chatlio, and Crisp. However, BotPenguin stands out as a robust alternative with its advanced features and cost-effective pricing.
What type of platform is Intercom?
Intercom is primarily a customer communication platform that combines elements of a help desk, chatbot, and support system. In contrast as an alternative to intercom, BotPenguin is a dedicated chatbot platform that focuses on providing advanced AI chatbot capabilities.
What are the disadvantages of Intercom?
Some disadvantages of Intercom include the lack of a landing page and Telegram bot integration, high pricing for different seats, limited scalability, and limited dashboard customization. BotPenguin addresses these limitations and offers a better alternative.
Is there any free Intercom alternative?
While there is no free alternative to Intercom, BotPenguin offers a free lifetime plan with 2000 monthly messages and social & website chatbots, allowing users to experience its features without cost.
What our Customers say
Delivering value, earning trust. Hear good words about BotPenguin on these platforms
G2
"Their ability to execute in a timely manner. If you want to start an AI Chatbot business then this is the place. - They have a great work environment, and know how important it is to be efficient."
- Gustav Louv
5-Star Rating
Capterra
"We are using BotPenguin for our Facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product."
- Twana D.
4.6-Star Rating
Trustpilot
"Its Whatsapp Automation with API is really practical for sales & marketing objective. If it comes with analytics about campaign result it will be awesome."
- BD Michae
5-Star Rating
Good Firms
"Their timely communication is the reason for the great project management. Our descriptions are precisely translated into needs by BotPenguin, and they possess the necessary skill set to execute features in a timely manner."
- Yashi Amola
5-Star Rating
Crozdesk
"The team at BotPenguin contributed knowledge not just about using Generative AI but also about how these technologies may be customized to meet our needs in the asset and wealth management industry. It was amazing how well they could convert difficult technical ideas into workable, approachable solutions. Furthermore, the team at BotPenguin has shown a remarkable capacity for creative problem-solving, as demonstrated by their approach to challenging project specifications."
- Phil Johnson
5-Star Rating
