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Updated on
May 16, 202415 min read

25 Reasons Why do People Use WhatsApp So Much

Updated onMay 16, 202415 min read
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    Table of Contents

  • Why Do People Use WhatsApp?
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  • New Features and Benefits of WhatsApp Contributing to Its Popularity
  • Conclusion
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  • Frequently Asked Questions (FAQs)
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WhatsApp isn't just popular; it's a global obsession with its 2 billion monthly active users. This statement might surprise you, but consider how ingrained this app has become in our daily lives. 

From personal DMs to dedicated group chats, WhatsApp connects us in all the ways we like. It also yields great results for businesses, with a whopping 98% open rate and 15% CTR. 

It's not merely about sending messages or sharing media; this platform has redefined communication. 

WhatsApp's convenience is just one of the things that makes it one of the world's most popular social messaging platforms. 

In this guide, you’ll learn 25 compelling factors that explain why billions choose WhatsApp as their go-to communication tool, making it a staple in smartphones worldwide.

Why Do People Use WhatsApp?

From cost-effective messaging to multimedia sharing capabilities and robust security measures, each aspect plays a pivotal role in making WhatsApp a preferred choice for communication. 

Here, we explore these features in detail to understand why people increasingly opt for WhatsApp over traditional methods of communication.

1. Free Messaging

One of the fundamental reasons for WhatsApp's popularity is its free messaging capability. When it first entered the market, people were thrilled to know they could send messages to a ton of people 24 hours a day without any cost. 

Unlike traditional SMS, which often involves some cost, WhatsApp uses the internet to send messages, thus avoiding SMS fees. This makes it an economical choice for everyday communication, especially in regions with prohibitively high SMS costs. 

whatsapp new interface

2. Group Chats

WhatsApp Group chats took the world by storm. They allow multiple people to communicate in a single thread, making coordinating with family, friends, or even work teams easier.  In fact, 69% of brands prefer communicating on WhatsApp because it leads to a positive user experience. 

WhatsApp groups can also be very useful for customer service. You can basically create a group of your users with sales reps and remain in contact with them throughout their journey with you. 

It is also useful for planning events, sharing updates, or simply staying connected with a larger circle, such as a college batch or trip-goers. 

whatsapp Group Chats
Image Source: TBD Conference - Medium

3. Voice Messages

For many, typing long messages can be cumbersome. WhatsApp's voice messages feature offers a convenient alternative. Users can record their message as a voice clip and send it instantly. This saves time and adds a personal touch to the message, which can sometimes be lost in text.

Moreover, you can lock the voice recorder by pressing the mic button and sliding it up. Then, you can record your voice in hands-free mode. You can pause the recording and restart your voice note from where you left off. Such features make voice messaging a treat on WhatsApp.

whatsapp Voice Messages
Image Source: IndiaToday

4. Video Calls

With the integration of video calls, WhatsApp has extended its services to provide face-to-face interaction without the need for expensive equipment or services. This feature supports both one-on-one and group interactions, making it a valuable tool for personal and professional communication alike.

whatsapp Video Calls
Image Source: PCMag

5. Voice Calls

Voice calls over WhatsApp use the Internet rather than traditional phone lines, significantly reducing call charges, especially for international calls. This has been a game-changer for long-distance relationships, whether personal or professional, by making calls accessible and affordable. 

whatsapp Voice Calls

That’s one of the benefits of WhatsApp for business calls. It is a free channel that allows sales & support reps to connect with customers globally at nominal costs. 

Suggested Reading:

9 Reasons Why WhatsApp is not popular in North America 

6. Media Sharing

WhatsApp makes sharing photos, videos, and documents straightforward. The media-sharing feature supports a variety of file types, allowing for easy exchange of information and memories. This capability is particularly important in today’s digital age, where multimedia sharing is a daily occurrence.

However, it can compress images & videos automatically, deteriorating their quality. If you don’t like it, you can disable this auto-compress feature and send HD content without any hassle. 

whatsapp Media Sharing
Image Source: WhatsApp

7. End-to-End Encryption

Security is a paramount concern in digital communication, and WhatsApp addresses this with its end-to-end encryption. This feature ensures that only the communicating users can read the messages, safeguarding privacy and enhancing user trust.

Simply put, only you and the person you're messaging can read a message. Nobody else, not even WhatsApp itself, can peek into your messages. 


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8. User-Friendly Interface

WhatsApp's interface is designed to be intuitive, ensuring that users of all tech-savviness can easily navigate the app. Its clean layout and simple menu options eliminate confusion and reduce the learning curve, making it accessible for people of all ages. The ease of use is a significant reason why WhatsApp is favored over more complex platforms.

On Capterra, WhatsApp’s ease of use has an overall rating of 4.8 out of 5 stars based on 15,735 user reviews. That ease of use makes it a go-to choice for old folks. 

“WhatsApp is the most commonly used application by adults over 65,” says Andrea Rosales, a researcher at the UOC's Internet Interdisciplinary Institute (IN3). 

whatsapp User-Friendly Interface
Image Source: iTech Post

9. Cross-Platform Availability

A key advantage of WhatsApp is its cross-platform availability. Whether you're using an iPhone, an Android device, or even a desktop, WhatsApp provides a seamless experience. This flexibility allows users to stay connected regardless of their device preference or the type of hardware they have access to, enhancing its usability

whatsapp for ios and android
Image Source: Gadgets 360 Hindi

10. Status Updates

Status updates are a dynamic feature where users can post images, texts, or videos that disappear after 24 hours. This temporary nature encourages more frequent and casual sharing among friends and family, without the permanence of other social media posts. It's a fun, engaging way to share updates and moments, adding a lively component to everyday messaging.

However, WhatsApp's status can only last 30 seconds, which is insufficient for many users. Let’s hope WhatsApp increases this status time limit. 

whatsapp Status Updates

11. Low Data Usage for Calls

One of the WhatsApp benefits is its optimization for low data usage, particularly for calls. This efficiency makes it economical for users who need to manage their data consumption, especially in regions with limited or expensive data plans. Whether it's voice or video calls, WhatsApp compresses data to minimize charges without compromising call quality.

whatsapp Low Data Usage for Calls

12. Location Sharing

With safety and coordination in mind, WhatsApp offers real-time location sharing. This feature is invaluable for meeting up with friends, sharing your commute for safety reasons, or even helping businesses coordinate their field staff. 

You can share your location on WhatsApp in two ways: Share your Live location or select a location on the map and share it as your own. 

Location sharing is designed with privacy controls, ensuring users can share their whereabouts safely and temporarily.

whatsapp Location Sharing
Image source: TechRadar

13. Contact Integration

Ease of communication on WhatsApp is further supported by its contact integration. The app automatically syncs with your phone's contact list, identifying which of your contacts use 

WhatsApp and instantly populating your WhatsApp contact list. This seamless integration removes the hassle of manually adding users, simplifying the process of starting conversations.

But you can only see their WhatsApp statuses if they have added you as a contact too. 

whatsapp Contact Integration
Image Source: WooTechy

14. Broad International Usage

WhatsApp's broad international usage reflects its global appeal. It transcends cultural and geographic boundaries, making it the go-to app for international communication. This widespread use fosters a network effect where new users join because their contacts are already on the platform, continually expanding its user base.

When we segment WhatsApp users by country, India comes at the top with 535.8 million users, followed by Brazil with 139.3 million users, and so on. From developing to developed countries, WhatsApp is favored as a messaging app. 

whatsapp Usage stat
Image Source: Backlinko

15. No International Charges

Another compelling reason for its popularity is the absence of international charges. WhatsApp uses an internet connection for sending messages or making calls, so communicating with friends or family abroad does not incur additional costs, as long as you are connected to Wi-Fi. This feature has drastically reduced the cost of staying in touch with loved ones in different countries. 

Check any service provider's international call rates; they are not feasible for individuals or businesses either. So, cost reduction is truly one of the biggest benefits of WhatsApp.  

16. Always Logged In

WhatsApp ensures that users remain logged in once they log in unless they decide to log out. This "always logged in" feature eliminates the need to sign in and out frequently, providing instant access to messages and alerts. It enhances user convenience, ensuring communication is just a tap away without any unnecessary barriers. 

To add an extra layer of security, you can turn on the App Lock feature, which requires a password or biometric authentication to grant access to WhatsApp. Just go to WhatsApp> Settings. Click Privacy > App lock. Select App lock. Enter a strong password of your choice or use the fingerprint feature.

17. Offline Messages

One of the key functionalities of WhatsApp is its ability to store messages when your phone is off or you're offline. Users never have to worry about missing information during periods without internet access. Messages are saved on the server and delivered as soon as the device reconnects, ensuring no gap in communication.

18. Custom Notifications

WhatsApp allows users to customize notifications for different chats. This feature is handy for prioritizing messages from important contacts by setting unique tones or alert settings for specific individuals or groups. It enhances the user experience by allowing personalization according to the user's preferences and the importance of each conversation.

whatsapp Custom Notifications
Image Source: Beebom

19. Broadcast Lists

WhatsApp's broadcast lists are ideal for those who need to send messages to multiple contacts without setting up a group chat. This feature enables sending updates or information to many people at once, ensuring each recipient receives the message as a private message, thus maintaining a one-to-one communication feel. 

Here is what WhatsApp has to say about broadcasts “You can create as many broadcast lists as you like. You can include up to 256 contacts in each broadcast list.” 

You can exceed this limit with Chatbots that utilize WhatsApp Business API and end send broadcasts to thousands of contacts at once, granted that the messages don’t go against Meta’s WhatsApp policies. 

whatsapp Broadcast Lists
Image Source: Lifewire

20. Privacy Settings

Privacy is paramount in digital communication, and WhatsApp offers robust privacy settings. Users can control who sees their 'last seen', profile photo, and other personal details. These settings provide a sense of security and control over personal information, which is crucial for user comfort and trust.

whatsapp Privacy Settings
Image Source: Meta - Facebook

21. Document Sharing

WhatsApp facilitates not just casual conversation but also professional interactions with its document sharing capabilities. Users can send PDFs, spreadsheets, slideshows, and more, making it incredibly useful for businesses and educational purposes. This versatility adds a significant layer of functionality beyond basic messaging.

The maximum file size you can share on WhatsApp is 2 GB, a significant increase from easlier limit of 100 MB. It helps small busineses and education instituions streamline their internal communication. 

22. Frequent Updates

The platform is continually evolving, with regular updates that introduce new features and improvements. These frequent updates ensure that WhatsApp remains at the forefront of communication technology, adapting to new tech trends and user feedback to enhance the overall experience.

23. Community Building

whatsapp Community Building

WhatsApp is widely used by various communities to stay connected. Whether it's a hobby group, local community services, or social activism, the app provides a platform for continuous engagement and information sharing, reinforcing its role in building and maintaining community bonds.

24. Business Communication

Whatsapp for business

Many businesses now rely on WhatsApp for customer service and communication. The app's direct and real-time messaging capabilities make it an effective tool for managing customer relations, processing requests, and even conducting sales conversations, proving its adaptability in the commercial sphere.

Suggested Reading: 

10 Benefits of Whatsapp for Customer Support

25. Web Version

Extending its accessibility, WhatsApp also offers a web version that allows users to send and receive messages from a computer browser. This feature is especially beneficial for users who work on desktops or laptops, providing the flexibility to stay connected across different devices seamlessly.

WhatsApp Web is a popular platform for accessing your WhatsApp account on big screens. Around 820M users monthly access WhatsApp Web through a Desktop device.

Around 50 million businesses use WhatsApp Web to interact with prospects, make sales, or provide support. (source

Through these features, WhatsApp not only enhances personal communication but also supports professional and community-based interactions, making it a universally appealing tool in our interconnected world. The reasons why do people use WhatsApp are clearly defined through its broad spectrum of functionalities, ranging from simple chat enhancements to comprehensive tools for privacy and business engagement. 

As it continues to contrast positively in the WhatsApp vs texting debate, the benefits of WhatsApp remain evident, reinforcing its status as a leading communication platform.

Whatsapp Web
Image Source: WhatsApp

New Features and Benefits of WhatsApp Contributing to Its Popularity

As technology evolves, so does WhatsApp, continuously introducing new features that enhance user interaction and security. The past few years have been particularly dynamic, with significant updates in 2023 and 2024 that have further solidified WhatsApp's position as a leader in communication platforms. 

These updates not only improve the everyday user experience but also introduce advanced capabilities that integrate cutting-edge technology, such as AI. Let’s explore the latest developments and how they contribute to the growing list of WhatsApp benefits.

2024 Features:

  • Events and Replies in Announcement Groups: In 2024, WhatsApp made significant enhancements to its Communities feature, particularly with Events and Replies in Announcement Groups. This development allows for more interactive communication within community groups, making it easier to organize events and foster engagement through threaded conversations, enhancing the community-building aspect of WhatsApp.
  • Meta AI Integration: Expanding its technological frontier, WhatsApp has increased the testing and availability of Meta AI for one-on-one and group chats. This includes the innovative use of AI-generated stickers, making chats more fun and personalized. The integration of Meta AI represents a leap towards more intelligent and responsive communication tools in messaging apps.
whatsapp meta ai
Image Source: IndiaToday
  • Chat Filters: Another addition in 2024 is the Chat Filters feature, which allows users to quickly sort and access messages. This tool is especially useful for those who manage a high volume of messages and need to navigate through conversations efficiently. It's a simple yet impactful feature that enhances the usability of WhatsApp.

2023 Features:

  • Disappearing Voice Messages
    A notable privacy feature introduced in 2023 is Disappearing Voice Messages. Users can send voice messages that automatically disappear after being listened to. This feature is particularly useful for sharing sensitive information, ensuring that your conversations remain private and do not leave a digital trace.
Disappearing Voice Messages
  • Secret Code for Chat Lock
    Further enhancing security, WhatsApp rolled out a Secret Code for Chat Lock in 2023. This feature allows users to lock conversations, requiring a code to access them. It's an additional layer of security that protects sensitive conversations from unintended access.
whatsapp Secret Code for Chat Lock
  • Multiple Accounts
    Recognizing the need for balance between personal and work communication, WhatsApp introduced the capability to have two accounts logged in simultaneously on the same device. This feature simplifies managing professional and personal communications without having to use separate devices.
Use whatsapp on Multiple Accounts
  • WhatsApp Channels Global Launch
    In 2023, WhatsApp Channels were launched globally, reaching over 150 countries. This feature offers users a private way to receive updates from various organizations directly within the app, streamlining communication and ensuring users have access to important information effortlessly.
What are WhatsApp Channels?
  • New WhatsApp App for Mac
    Following an update for Windows desktop earlier in the year, a new version of the WhatsApp app for Mac was introduced, featuring improved group calling functionality. This update ensures that Mac users enjoy the same level of functionality and user experience as other platforms, reinforcing WhatsApp's commitment to cross-platform accessibility.
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As we've explored, the appeal of WhatsApp extends far beyond basic messaging. From its intuitive interface and cross-platform availability to advanced features like Meta AI integration and disappearing messages, WhatsApp continually adapts to meet the diverse needs of its global user base. 

These 25 reasons underscore its role as a versatile, secure, and user-friendly communication tool that enriches our daily interactions. Whether for personal connections, professional communication, or community engagement, WhatsApp consistently proves to be invaluable, embodying the essence of modern digital communication and maintaining its dominance in the competitive world of messaging apps.

Suggested Reading: 

9 ways WhatsApp automation can help your business grow

Frequently Asked Questions (FAQs)

Is WhatsApp considered social media?

WhatsApp is not typically classified as social media. It's a messaging app focused on privacy and direct communication rather than public social interaction.

What are the main benefits of WhatsApp?

The main benefits of WhatsApp include free messaging, end-to-end encryption, voice and video calls, and cross-platform accessibility.

Why do people use WhatsApp for business?

Businesses use WhatsApp for its wide reach, direct communication with customers, and features like broadcast lists and business profiles that enhance customer service.

WhatsApp vs texting: Which is more popular?

Globally, WhatsApp is more popular than traditional texting due to its free service, internet-based communication, and additional features like group chats and media sharing.

How does WhatsApp compare to other messaging apps?

WhatsApp offers broader functionality including voice messages, end-to-end encryption, and a user-friendly interface, which makes it a preferred choice over many other messaging apps.

Why do people prefer WhatsApp over social media for communication?

People prefer WhatsApp due to its focus on privacy, direct messaging capabilities, and lack of advertisements, unlike typical social media platforms.

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Table of Contents

  • Why Do People Use WhatsApp?
  • arrow
  • New Features and Benefits of WhatsApp Contributing to Its Popularity
  • Conclusion
  • arrow
  • Frequently Asked Questions (FAQs)