Turn More Carts into Orders with aChatbot for WooCommerce

Simplify ecommerce sales and customer support on WhatsApp with a WooCommerce chatbot that keeps shoppers engaged throughout their buying journey.

Get Started FREE7-Day Free Trial. No Credit Card Required.

Everything the BotPenguin WooCommerce Chatbot Can Pull Off

Win back abandoned carts. Take support off your plate. Stay in the chat with shoppers on WhatsApp, right when they're ready to buy.

  • Abandoned Cart Recovery

    Bring shoppers back with timely WhatsApp reminders. Encourage them to complete purchases they left unfinished.

  • Cart Summary for Catalog Orders

    Send customers a clear summary of items selected from your WhatsApp product catalog before they place an order.

  • Order Confirmation & Fulfillment

    Keep customers in the loop with automated order confirmations, shipping updates, and delivery notifications on WhatsApp.

  • AI Shopping Assistant

    Help shoppers find suitable products and get quick answers. Train AI on your product catalog, store pages, and FAQs. Available on the King plan.

  • Return/Exchange Request

    Acknowledge return and exchange requests automatically on WhatsApp. Let customers know their requests have been received.

  • 24x7 Customer Support

    Be available when shoppers need help, even outside business hours. Handle common questions on WhatsApp without keeping your team online.

Big Reach. Less Work. No Code.

Customers
80K+
Countries
193
Lines of Code Required
Zero

Want to see how it all works? Explore our WooCommerce chatbot guide for the full picture.

Get Your WooCommerce Chatbot Running with BotPenguin

Connect your store in four simple steps. No coding, no complicated setup.

  • Download the BotPenguin Plugin

    Log in to BotPenguin, open your WhatsApp chatbot, and head to Integrations. Select WooCommerce and download the plugin.

  • Install the Plugin on WooCommerce

    Open your WordPress dashboard, upload the BotPenguin WooCommerce plugin, and activate it on your store.

  • Connect Your WhatsApp Chatbot

    Copy the API key from BotPenguin and paste it into the plugin along with your WhatsApp chatbot number.

  • Set Up Your Chatbot Workflows

    Return to BotPenguin, select your message templates, and configure your chatbot flows. You're ready to connect with customers on WhatsApp.

Build Your WooCommerce Chatbot

Smarter Shopping Chats, Powered by AI Trained on Your Store

Make shopping conversations feel less scripted and more helpful with BotPenguin's King-plan AI. Give shoppers relevant answers, smoother interactions, and guidance when they need it.

Feed it your product catalogs (CSV), website pages, FAQs, and store policies. Build a knowledge base that reflects your products and business.

No lock-in. Choose from OpenAI, Claude, Gemini, and DeepSeek, and pick the model that suits your business best.

Shoppers ask follow-ups, change their minds, and refer back to earlier messages. The AI follows the conversation and responds using your trained knowledge.

Let shoppers explore products by chatting. Answer questions about sizes, features, and available options using your trained catalog, without accessing live WooCommerce inventory.

Add an AI agent within your WhatsApp chatbot on the King plan to answer product, delivery, and return questions using trained information. Hand over complex conversations to your team when needed.

AI handles shopper questions. The WooCommerce integration sends order confirmations, shipping updates, and cart reminders. Both work on the same WhatsApp chatbot.

Industry Use Cases

Made for Every WooCommerce Store, Whatever You Sell

From fashion finds to everyday essentials, put BotPenguin to work across your store. Keep shoppers engaged, orders moving, and support within reach.

Fashion & Apparel WhatsApp chatbot use case

Fashion & Apparel

Help shoppers explore collections, answer sizing questions from trained product information, and send order updates. Recover abandoned carts and stay connected after checkout.

Explore Ecommerce Chatbots

More Control. Less Complexity. That's BotPenguin.

Get the best of no-code automation, flexible AI, effortless integrations, and enterprise-grade security, all without the technical headaches.

Build, customize, and manage WhatsApp chatbot workflows with BotPenguin's visual builder. No developers, no coding headaches.

Skip starting from scratch. Customize prebuilt templates to match your store's customer journeys and workflows.

Connect BotPenguin with CRM, support, and automation tools like HubSpot, Zapier, and Google Sheets.

Keep customers engaged with targeted broadcasts, drip campaigns, and automated follow-ups. Manage your WhatsApp marketing from one platform.

Group customers by their interactions and interests. Make your WhatsApp campaigns more relevant to each audience.

See how your chatbot performs with insights into conversations, customer interactions, and engagement trends.

Let automation handle routine conversations while your team steps in for questions that need a personal touch.

BotPenguin is GDPR, HIPAA, and CCPA compliant, ISO certified, SOC 2 attested, and VAPT-assessed by a CERT-In empanelled auditor.

Explore the Platform

Frequently Asked Questions

What is the best chatbot for WooCommerce?

BotPenguin is a strong choice for WooCommerce stores looking to automate WhatsApp conversations. It supports abandoned cart reminders, order notifications, customer support, and AI-powered assistance on the King plan.

Can I use a chatbot for WooCommerce for free?

BotPenguin's WooCommerce integration is available on paid plans, not the free Baby plan. You can explore its features through a 7-day free trial without providing any credit card details.

How do I connect WhatsApp to WooCommerce?

Log in to BotPenguin and download its WooCommerce plugin. Install and activate it on WordPress, add your API key and WhatsApp chatbot number, then configure message templates and chatbot workflows.

Can I add an AI chatbot to my WooCommerce store?

Yes. BotPenguin lets you add AI assistance to your WooCommerce-connected WhatsApp chatbot on the King plan. Train it on product catalogs, FAQs, and store policies to answer shopper questions.

Does BotPenguin support automated WooCommerce order updates?

Yes. BotPenguin's WooCommerce integration sends order confirmations, shipping updates, and abandoned cart reminders through WhatsApp. These automated messages come from the integration itself, not the AI component of your chatbot.

Can a WooCommerce chatbot recover abandoned carts?

Yes. BotPenguin helps WooCommerce stores recover abandoned carts through automated WhatsApp reminders. These messages encourage shoppers to return and complete their purchases, reducing missed sales opportunities without requiring manual follow-ups.

Does BotPenguin's WooCommerce chatbot support multiple stores?

BotPenguin currently supports connecting one WooCommerce store per account. Businesses can manage WhatsApp conversations, order notifications, and customer support for that connected store through the platform's paid chatbot plans.