Chatbots have taken the world by storm. AI-powered chatbots are revolutionizing customer service and e-commerce.
These bots are equivalent to robots or virtual assistants, and businesses of all sizes and verticals leverage them.
Chatbots provide an exceptional customer experience, drive sales, and cut labor costs.
According to a report by Master of Code Global, global retail consumer spending via chatbots is projected to reach $142 billion by 2024. This indicates a marked increase in reliance on chatbots for shopping.
If you’re looking for a new tech business opportunity in this booming industry, consider becoming a reseller of chatbots by joining our Reseller Program. This will prove beneficial to you.
Now, you might be wondering where to start?
This blog will tell you nine things you must know about becoming a reseller of chatbots in this growing market.
What is a Chatbot Reseller?
A Chatbot Reseller Program is a business or individual who resells chatbots or bot-building tools to create bot solutions for their clients.
Developing new software is a significant challenge; reselling is not. However, reselling chatbots is not the same as being an integrator.
An integrator uses APIs to connect a chatbot to a specific channel, such as Facebook Messenger, Slack, or a CMS.
A reseller program has access to the chatbot's source code and can use it to create new bots without modifying the original code.
It is like working from the roots. Digital product selling is a complementary option for you.
Why Start Reselling AI Chatbots?
As a reseller of chatbots, you can tap into a booming market that has not yet reached its saturation point. There are many opportunities for resellers to grow their businesses as the demand for AI-powered chatbots expands.
A few reasons why you should consider a reseller program include the following:
This technological era demands it. Businesses are investing heavily in customer experience solutions, such as chatbots.
23% of customer service companies are currently using Artificial Intelligence (AI) based chatbots to scale their businesses. This rate is expected to increase further in the coming months.
On average, chatbot chats have almost 90% satisfaction rates, as stated by ‘Comm100’; this data is itself enough to prove that the bot-building industry is revolutionary.
The market for chatbot solutions is fragmented, filled with digital products, and still in its early stages.
It provides ample room to grow and scale your business as a chatbot and digital product reseller.
9 Things to Know Before Reselling Chatbots This Year
These are the essential tips for anyone wanting to resell AI chatbots.
1. Knowledge of digital products
As a reseller, you’ll work closely with vendors to create custom bots for your customers.
You’ll need to understand your vendors' tool and channel capabilities to build chatbots and the demand for specific digital products.
This will help you communicate your business requirements effectively and understand your bot solution's capabilities.
Some of the channels you should understand before becoming a reseller of chatbot solutions include:
BotPenguin
BotPenguin is an Artificial Intelligence (AI) based chatbot platform that aids and acts as the basis for building chatbots so that chatbots can further engage with your customers.
BotPenguin has multiple best features that make it stand out from the crowd of other chatbot building platforms ,and some of these features are-
BotPenguin is too easy to use, requiring no technical knowledge or programming languages for bot-building. It uses a drag-and-drop approach to build a chatbot for your business.
You can add your own logic to the bot to further customize it.
You can also hide and show chatbots on specific pages and devices by altering the settings.
It also provides a separate account manager support service based on the plans selected.
Dialogflow
Google’s bot-building platform allows you to create custom bots using its hybrid UI/AI platform.
You can use Dialogflow to create custom bots for all primary channels, including Facebook Messenger, SMS, Slack, and more.
Amazon Lex
Amazon Lex is a cloud service that makes it easy to create conversational user interfaces. You can use Amazon Lex to build bots for Amazon channels, such as Alexa.
API.AI
API.AI is an open-source AI-powered bot-building platform for creating custom bots across multiple channels.
Wit.ai lets you build custom bots for Facebook Messenger and other channels. You can use wit.ai to build customized bots for your specific use cases.
2. Website
Your website will be your online store. You can use it to showcase and sell your digital products and bots.
For example, you can use a content management system to create an eCommerce website that sells chatbot solutions.
Ensure your website has strong SEO to be discovered by your target audience. A website will enhance your sales and reach.
3. Product Catalog
You’ll need a catalog of digital products to resell.
Ensure your product catalog includes chatbot solutions matching your target audiences’ needs and requirements.
Your customers may need chatbots for different use cases, such as communication only or conversions.
Your product catalog must include a range of chatbots and digital products to avoid losing clients.
4. CRM
The Customer Relationship Manager (CRM) is your virtual salesperson. It helps you manage your prospects and customers, create lead conversion funnels, and close more sales.
CRM is a one-stop solution for all your needs, from the customer's first visit to your website to successfully closing the deal.
CRM is where you deploy your chatbots for business purposes and customer engagement.
CRM compatibility with the chatbot must be considered while becoming a reseller or joining the reseller program. You can automate CRM processes with chatbots to enhance your business.
5. Good Writing Skills
To resell chatbots effortlessly, you’ll create content for your website, product catalog, and social media channels.
You’ll also need to create email campaigns and other communication channels.
Becoming a reseller of chatbot solutions is not a one-person job. You’ll need to work closely with your vendors and other business partners to create a successful bot business.
6. Solid Marketing Skills
As an AI chatbot reseller, you’ll need to market your products to your customers and prospects.
You can use a variety of marketing channels, such as advertising and email marketing, to promote your products.
You can use social media platforms like Facebook, Instagram, and Twitter to promote your products.
One marketing channel you should know before joining a reseller program is Paid Marketing.
You can use paid marketing channels like Google AdWords, Facebook Ads, and more to promote your products.
You can also use retargeting advertisements to increase your website's traffic and convert it into customers.
7. Email Marketing skills and reach
Email marketing is an effective way to market your products and services. You can create email campaigns to promote your products and services and drive sales.
You can use social media platforms like Facebook, Instagram, and Twitter to promote your products and services. You can create engaging content, such as videos, images, and articles, to engage your followers.
8. Strong Communication Skills
When reselling chatbot solutions, communication is critical.
You’ll communicate with your customers and vendors, and need to keep track of all your business activities and speak accordingly.
Communication is like a key that helps you convince and capture your clients.
Communication will make your brand name, and it is what will stamp your first impression in the industry.
9. Reseller FAQs & knowledge base
Global competition is intense, and standing out is crucial.
Many resellers and business owners sell chatbots and related products or services, but after the sale, if a problem arises, they do not provide adequate support to resolve it.
You can win this game without breaking a sweat by keeping your customers satisfied and giving them no reason to move to another reseller program.
Your customers may also experience issues. To address technical errors, obstacles, doubts, and questions, you can create an FAQs section so they can be resolved immediately.
Solving problems and issues promptly will help you create a good impression and satisfy your customers as a reseller of AI chatbots.
Wrapping it up
The chatbot industry has been revolutionary and will continue to be.
Becoming a chatbot creator and seller from scratch is not child’s play and costs a lot of time and effort.
The solution to this scenario is to resell AI chatbots.
Reseller programs have increased in numbers in the past few years, but to become a successful one, you must know a few things that will help you achieve a lot.
This blog offers a brief overview of the nine things and skills you need to become an AI chatbot reseller this year.
We hope you found this blog informative and worth reading!
BotPenguin is an AI-powered chatbot platform that enables you to quickly and easily build incredible chatbots to communicate and engage your customers efficiently.
Book your free demo session with BotPenguin today!
Frequently Asked Questions (FAQs)
What is a Chatbot Reseller Program?
A reseller program allows businesses to resell chatbot services to their clients, generating additional revenue and expanding their service offerings.
How do I become a reseller of chatbots?
To resell chatbots, you'll need to sign up for a reseller program with a reseller bot software, say BotPenguin Reseller Program, complete their training, and acquire reselling rights.
Can I integrate chatbots with other tools and platforms my clients use?
Yes, most chatbot platforms offer integrations with popular tools and platforms, making it easier for your clients to adopt the chatbot seamlessly.
Is there a market for Chatbot Reselling in 2024?
With growing demand for AI-powered customer service solutions, the chatbot reselling market is expected to expand significantly in 2024.
Can I set my own pricing for Chatbot services?
As a reseller of bot software, you can set your own pricing for clients based on your business model and target market.
What industries can benefit from Chatbot services?
Chatbots are versatile and can benefit a range of industries, including retail, hospitality, healthcare, finance, and more.
