Everyone dreams of having an eCommerce business as mainstream income or part-time gig. What's a better platform for eCommerce than Shopify?
Shopify is the platform for digital shopping for start-ups and small businesses. With digital marketing, customer service takes the utmost importance. Customers expect brands to be available for 24*7 to help and answer. Keeping that in mind, employing customer support teams through the clock can drain your revenue without profit. That's how the Shopify chatbot came in.
Shopify chatbots give real-time assistance to customers' queries with increasing sales. The AI chatbot in Shopify gives customers meaningful assistance and more sales to the owners. Shopify chatbots also reduce your workload with smooth workflow. Apart from customer assistance, Shopify can automate returns, track order status, check inventory, resolving with personalized and multilingual chats.
By adding Shopify chatbots, you can bring more customers to your Shopify website without any extra revenue. It serves the reason that usage of chatbots has increased by 92% since 2019.
But there are many Shopify chatbots, and choosing one can be difficult. So, in this article, you will find the top 7 Shopify chatbots that help increase sales.
What is a Shopify chatbot?
A Shopify chatbot is a shopping cart feature that mimics conversational dialogue. They use your store's data to automate a variety of functions. Chatbots speak with customers, check shop inventory, make refunds, and encourage sales.
There are three types of Shopify chatbots:
- Artificial intelligence (AI) chatbots.
- Rule-based chatbots
- Hybrid chatbots.
AI-powered chatbots are frequently more sophisticated, resulting in fewer robot-like errors. AI-powered chatbots come closest to imitating authentic, human-like activities out of the three varieties.
Simple tasks, such as ordering pizza via the internet, may be handled by rule-based chatbots. They're usually less expensive – at least at first.
However, these bots fail when encountering complex (rather than predictable) queries. It might cost you sales from disgruntled consumers; the exact cost is impossible to calculate.
Hybrid models exist in the middle of the spectrum between clever and straightforward. They may cover a wide variety of functions.
Why do we need chatbots for Shopify?
Chatbots are among the most effective techniques for raising Shopify conversion rates. As a result, consumers don't have to waste time calling call centers when they can ping the chatbot. Chatbots intend to take over tasks previously handled by a human agent.
As a result, it assists businesses in saving a significant amount of money while simultaneously increasing sales and conversion rates through the use of Chatbots. With the advancement of AI, machine learning, and natural language processing, chatbots are getting more sophisticated. As a result, businesses are increasingly incorporating Chatbots into their websites.
Top 7 Shopify Chatbot that helps in increasing sales
Top 7 Shopify Chatbots that Help in Increasing Sales
Here is a list of the top Shopify chatbot platforms. You can compare and evaluate their features and decide which best suits your business needs.
1. BotPenguin
BotPenguin's Shopify chatbot is a powerful AI-driven solution designed to elevate your Shopify store's performance and customer satisfaction.
The chatbot's seamless integration enhances operations by providing automated customer support, order notifications, and abandoned cart recovery, ensuring a personalized shopping experience.
Leveraging generative AI, the chatbot delivers tailored responses, product recommendations, and support across multiple languages, creating a global reach.
Furthermore, it serves as a marketing tool by organizing drip campaigns, alerts, greetings, and lead qualification, maximizing customer engagement and conversions.
With features like live chat, ticketing system integration, and order tracking, the chatbot ensures timely support and enhances customer feedback collection.
With BotPenguin's Shopify chatbot, businesses can streamline operations, maximize sales, and deliver exceptional customer experiences seamlessly.
On top of all this, it allows you to use chatbot widgets like WhatsApp, Messenger, and Instagram on your Shopify store without any prior coding skills.
2. Ochatbot
Ochatbot is a powerful AI chatbot platform that engages consumers using Artificial Intelligence technology. The Ochatbot's genuine communication and accessibility are two of its most vital characteristics.
Thanks to continuous learning, it's the greatest Shopify online chatbot that becomes smarter every day. Online business owners can use Ochatbot (an automated Shopping bot) for Shopify chat to establish a customer-centric business.
Conversational chatbots are critical for improving e-commerce store revenues. Ochatbot connects clients at the proper time with a human-like conversation powered by Natural Language Processing (NLP).
3. Gorgias
Gorgias thrives on utilizing social media. This Shopify chatbot is well-known for its user-friendliness and audience appeal. Gorgias' features, such as sentiment identification and revenue statistics production, are exceptional.
It's a popular choice among Shopify users since it allows for centralized 1:1 communications via e-mail, social media, live chat, and phone. If your company relies on automation and doesn't have enough workers to handle each lead individually, macro rules might be helpful.
Even though Gorgias' basic package includes all features except success manager and custom services, you can't utilize them unless you upgrade to a more expensive version.
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4. Intercom
One of the most popular chatbot choices for Shopify is Intercom. It keeps track of your audience's behavior on your website. It generates a profile for every other discussion they have with the bot.
Retailers and businesses may utilize the Intercom platform to communicate with their target customers through an app. It also enables online businesses to communicate with their customers through websites, social media, and e-mail. It's an excellent option for firms who wish to provide text-based customer service. The program is simple to set up and use. It's a pricey product, but it benefits a B2B SaaS firm.
With targeted messages and tailored reply templates, Intercom helps shops and enterprises to engage qualified prospects instantly. It also has real-time analytics to keep track of what's going on.
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5. Gobot Chatbot
E-commerce platforms utilize AI chatbots to connect with customers and track their behavior to establish a customer-centric business. Gobot chatbot is an AI live chat platform for Shopify businesses that uses shoppable quizzes to convert website visitors into customers.
Gobot Chatbot assists with product discovery and order tracking through simple integration. It doesn't only keep track of the order status. Gobot keeps track of subscriptions and answers consumer queries concerning shipment and refund policies.
6. Zendesk
Zendesk is a Shopify customer service chatbot that provides ticketing assistance and audience contact via message, chat, e-mail, social media, etc. Through Shopify, you'll be able to resolve client difficulties by sending them to sections like billing, shipping, and order details. Customers will be able to execute refunds and cancellations directly through the chatbot, resulting in a speedier turnaround time. Zendesk makes data for all other customers readily available to your workers, allowing you to filter replies more quickly.
Zendesk's basic suite team plan is ideal for small businesses. On the other hand, Suite Professional is your best bet if you want all capabilities, like SLA management and private communication threads.
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BotPeguin’s AI Chatbot is the Featureful, Cost-Effective, and Multi-role Zendesk Alternative
7. Maisie AI
With Shopify's Maisie AI chatbot, you can keep track of your clients and propose goods based on their previous purchases. Maisie may also show clients specials and answer pre-sale inquiries to help them get more engaged with your items. AI-designed interactive quizzes can assist your clients in navigating the website with ease.
Why doesn't eCommerce work for everyone? Maisie has cracked the code. It's clear that we still prefer face-to-face interaction with the seller, where we can ask questions. Maisie can help you with that in your Shopify store.
The price range is excellent. Maisie's chatbot service, which includes all of its services, is far less expensive than other chatbots with many options.
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Other Shopify Chatbots That Help in Increasing Sales
Tidio
Tidio is a 24/7 chat with an automatic answer that draws more clients to your Shopify business. Customers may use the live chat option to get answers to their frequently asked queries by linking them to various contact channels.
Visitors to the website can communicate with the company via Facebook Messenger, e-mail, and live chat. This chatbot can help Shopify store owners enhance their websites by tracking order progress and goods.
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Hunting Tidio Alternatives? Bag BotPenguin: Omnichannel, WhatsApp Commerce, ChatGPT, & More
Zoho Sales IQ
Zoho Sales IQ is one of the most powerful chatbot tools for tracking visits and providing customer help. This platform helps generate leads and improve website conversion rates. Zoho Sales IQ's SMS campaign identifies new consumers and engages them via multiple messaging channels like Facebook Messenger.
Customers can execute refunds and cancellations directly through the chatbot, resulting in a faster turnaround time. Zendesk makes data for all other customers readily available to your workers, allowing you to filter replies more quickly.
Zendesk's basic suite team plan is ideal for small businesses. However, Suite Professional is your best bet if you want all the capabilities, like SLA management and private communication threads.
Relish AI
Another Shopify customer support chatbot option to consider for your store is Relish.ai.
It's a clever, customized shopping assistant that can help you make each of your website visitors' experience better.
This solution keeps you engaged and enables you to recover abandoned carts in real-time by simply re-engaging prospects in dynamic discussions. It even facilitates product discovery by providing appropriate suggestions based on their browsing behavior.
Conclusion
In conclusion, this article lists the top 7 Shopify chatbots, with others present in the Shopify store, to help you turn your store into a full-fledged business. Most of the chatbots mentioned have a free trial, so you can see them for yourself before closing the deal.
Some chatbots like BotPenguin and Zendesk have pre-loaded templates for shorter launch times. Plus, they are also useful for purposes like lead generation, appointment booking, marketing automation, customer support, & more.
Shopify chatbot can easily nurture your users at each stage of their journey and eventually convert them into loyal customers, which is essential for eCommerce success.
An online business must provide the utmost customer satisfaction with constant help and instant solutions. Choose any chatbot you want for your Shopify business and take it to the next level.
Frequently Asked Questions (FAQs)
What is a Shopify chatbot?
A Shopify chatbot is a feature that mimics conversational dialogue and automates various functions, such as customer support, inventory tracking, and order management
How can Shopify chatbots increase sales?
Shopify chatbots can provide real-time assistance to customer queries, offer personalized product recommendations, automate returns, and streamline the customer experience, increasing sales and conversions.
What are the different types of Shopify chatbots?
The three types of Shopify chatbots are artificial intelligence (AI), rule-based, and hybrid. AI-powered chatbots are the most advanced and human-like.
Why do we need chatbots for Shopify?
Chatbots save money by automating tasks previously handled by human agents, providing 24/7 support, improving customer satisfaction, and increasing sales and conversion rates.
Which are the top Shopify chatbot platforms?
The top 7 Shopify chatbot platforms are BotPenguin, Ochatbot, Gorgias, Intercom, Zendesk, Gobot Chatbot, and Maisie AI. Each platform offers unique features to help businesses improve customer support and increase sales.
