WordPress Chatbots are software that helps to have conversations with human users. They often use natural language processing, machine learning, and artificial intelligence.
WordPress chatbots are a WordPress feature that allows you to interact with visitors on your website using natural language. When someone visits your site, they can start a conversation with the chatbot and respond to its questions. It is similar to how you would interact with a human visitor by typing into the chat window.
Why Are WordPress Chatbots Important?
These Chatbots are essential because they allow you to make your website more personal, easier to use, and more responsive to visitors’ needs.
You can quickly help customers find what they require (reducing bounce rates).
Moreover, you can provide helpful information about specific topics or products, answer common questions quickly and even handle support requests automatically.
WordPress Chatbots #1: BotPenguin
What is BotPenguin?
BotPenguin is a powerful web-based WordPress chatbot builder. It allows you to create high-quality conversational user experiences with your customers via different platforms.
They believe that everyone should be able to build an everyday user experience with their customers without having to pay for it.
Here are some reasons why you should choose BotPenguin over other chatbots:
- The bot is easy to use.
- It can integrate with any website using a simple API call.
- You can personalize the chatbot to match your brand color and style.
- It works on both desktop and mobile devices (including tablets).
- It has many functions and features, such as FAQs, product pages, contact forms, surveys, etc.
- It can be customized by adding new questions or answers to your needs!
- You can also add external APIs like Google Maps or Facebook Messenger to enrich your experience with BotPenguin!
- You can even run multiple versions of BotPenguin simultaneously (one for each client, for example).
- BotPenguin has an intuitive web-based interface that allows you to create your chatbot without writing code!
- Drag & drop components into your conversation flow, connect them, and you’re done!
- No coding skills are required at all.
- Assign one or more agents to specific tasks, such as handling customer orders or sales inquiries.
- Save time and energy by automating repetitive tasks like sending automated responses.
- Create a personalized experience for every visitor without having to hire extra staff.
- Grow your business by increasing sales and boosting customer satisfaction.
WordPress Chatbots #2: WP-Chatbot
WP-Chatbot is a WordPress plugin that allows you to easily create a chatbot for your website. It provides an easy way to create a fully functional chatbot in minutes with no programming knowledge required.
With WP-Chatbot, you can create a chatbot that will handle customer support and help users find information on your website. Further, it can increase engagement and sales during checkout, answer FAQs, and more!
Why use WP-Chatbot on your website?
- Increase conversions: Up to 40% with live Chat on your website.
- Reduce shopping cart abandonment: Reduce the shopping cart abandonment rate by up to 80% with live Chat on your website.
- Get feedback: Get feedback from customers in real-time and improve the quality of your product or service based on their suggestions.
- Provide more information: Provide more information about your products and services directly from your website for better conversion rates and customer satisfaction.
- Save time: Save time with bots that can answer basic questions instead of needing human support 24/7. You can hire fewer staff members because you can automate tasks like collecting customer data.
WordPress Chatbots #3: Tidio Live Chat
What is Tidio Live Chat?
Tidio Live Chat is a real-time chat platform that lets you connect with customers and prospects. It works on all devices and browsers, including mobile phones and tablets. Start chatting with your customers in just a few minutes by installing the Tidio Live Chat widget on your site.
Why Use Tidio Live Chat On Your Website?
- Tidio Live Chat helps you to increase conversions by interacting with your customers in real-time. You can answer their questions and respond to their concerns. Hence, you can resolve their issues quickly. It will boost customer satisfaction and improve brand reputation and sales conversion rate.
- Customers are more likely to return to your website if they have a good experience. With Tidio Live Chat, you can help them find valuable information quickly and easily without any hassle or confusion, making them more likely to return!
- If you want to improve employee efficiency, then Tidio Live Chat is just what you need! With this tool, employees can be assigned specific roles such as customer support representatives to handle customer queries 24/7 without hassle!
- The Chat Window Appears in Front of the Page When a Visitor Takes Action.
- You Can Send Messages Directly from Your Dashboard or Admin Panel.
- The Plugin Comes With Many Features for Better User Experience.
- You Can Customize The Look and Feel of the Chat Window in Many Ways.
WordPress Chatbots #4: Drift
Drift is a powerful, easy-to-use chatbot platform that helps companies deliver excellent customer experiences.
Drift’s artificial intelligence allows users to easily create and manage chatbots that connect with their customers through Facebook Messenger and other messaging apps.
The Drift chatbots are suitable for businesses, from retailers to restaurants and everything in between.
You can customize drift’s bots to answer questions, book appointments, provide support, or anything else you can imagine. You can also use them to improve customer engagement by sending targeted messages based on what users say.
Why Use Drift On Your Website?
- Conversational UI: This feature lets you create an interactive experience for your visitors using natural language processing and machine learning algorithms. It allows users to ask questions and get responses conversationally instead of filling out long forms or interacting with buttons and menus.
- Personalization: With this feature, you can personalize messages based on the user’s previous actions and interests instead of sending out generic automated messages to everyone visiting your site or app. For example, suppose someone visits your landing page but doesn’t fill out a form or sign up for anything yet. In that case, you can send a personalized message explaining why they should do so now instead of later.
- Chatbot creation: You can use the bot builder or the web app to create a chatbot for your business.
- Reach out: You can reach out to new leads and customers with a one-on-one conversation. It is a great way to provide personalized service and build long-term relationships with your customers.
- Track analytics: You can see how many people have used your bot so far and how many messages have been sent by each user. It will help you understand which parts of the bot need improvement.
- Provide instant customer service.
- Reduce abandoned shopping carts: Increase average order value by providing live Chat during checkout.
- Reduce Emails: Reduce the emails you receive by answering common questions in real-time on your website.
- Answering basic questions: Visitors can browse around without feeling like they must constantly interrupt you. You can answer simple questions like “How much does shipping cost?” or “What size should I order?”
- Improve conversions by showing product reviews/ratings on your site where they can see them at any time during their visit.
WordPress Chatbots #5: Pure Chat
What is Pure Chat?
Pure Chat is a web-based chatbot builder that allows users to create their chatbots without coding experience or expensive software. It features an easy-to-use interface that allows users to create a bot in minutes. There are three main features: the bot builder, integrations, and bots on the web.
The Bot Builder allows users to create custom bots using pre-made templates or building from scratch using code blocks (similar to scratch). Users can also set up conversation flows using rules, which allow them to guide users through various scenarios depending on what they say.
Why Should A Business Use Pure Chat For Customer Service And Support?
The primary benefit of using Pure Chat for customer service is that it’s easy to use. The software is intuitive, and you don’t have to spend hours learning how to use it. It can be set up in minutes, and you can start taking care of your customers immediately.
Pure Chat also has several other benefits that make it an appealing solution for companies looking to improve their customer service experience:
- It has a low cost of entry. Suppose your business is not ready to hire full-time employees or contract with an outside company. In that case, Pure Chat provides an affordable solution with no long-term contracts or upfront costs.
- You’ll save time by assigning tasks based on employee availability instead of having them wait around for someone else to finish their studies. It can give you better control over your workforce and ensure that customers always receive quality service from someone available when they need them most.
- You’ll be able to increase revenue by offering more options for communication, including texting, calls, and video chat. You will allow customers who prefer one method over another to have the option that best suits their needs at any time.
- Pure Chat is a chatbot platform that allows you to easily integrate chatbots into your website without coding knowledge or technical skills. You have to connect your website with the Pure Chat API, and you’re good to go!
- Chatbots are cost-effective compared to hiring human customer service representatives. They allow businesses to scale their operations while reducing costs at the same time.
- Chatbots can help brands improve their customer experience by giving them better SEO rankings through personalized content recommendations based on information gathered from past customer interactions. It helps increase brand loyalty while improving search engine rankings by ensuring users find relevant content.
Chatbots are effective because they bridge a gap between you and your clients. They provide the opportunity to chat with prospects through email in a conversational manner, which has proven to be more accessible and efficient for both parties.
Plus, chatbots allow you to augment your existing messaging services with advanced features, giving you a competitive advantage over other businesses that aren’t leveraging their potential yet.
We Hope These 5 Chatbots Will Give A Boost To Your WordPress Website and give you a booming business!