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Updated on
Apr 1, 202410 min read

Shopify Chatbot: A Great Tool for Customer Service

Updated onApr 1, 202410 min read
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    Table of Contents

  • Use of chatbots in eCommerce
  • What is a Chatbot?
  • How do Shopify Chatbots help?
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  • So how does Chatbot for Shopify work?
  • How to measure Shopify Chatbot eCommerce ROI?
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  • Benefits of Shopify Chatbot
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  • How Can Shopify Chatbot Improve Customer Experience?
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  • How Does Shopify Have a Positive Influence on eCommerce Performance?
  • arrow
  • Live Chat Applications for Shopify
  • Shopify Chatbot: Conclusion
  • arrow
  • Frequently Asked Questions (FAQs)
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Imagine that you bought a beautiful dress online and now want to give it back. You go through the app and wait until it is verified. 

Then you get a call or email from the executive with the message that you can return the item, and they will refund the money in a few days.    

We know this seems to be the simplest way to go online. Instead of waiting for emails or calls, you might chat with a buddy to fix the problem in minutes.    With the changes in technology, this new interaction called "interactive commerce" is now possible. 

Its name is "Chat for Shopify," popular in Shopify stores.   Moreover, As per the data on Backlinko, the Shopify platform is used by 1.75 million merchants and 1.59 million active websites. 

These Shopify stores run business in 174 countries, making chatbot for shopify popular. Let's understand why Shopify chatbots are an excellent tool for customer service.  

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Use of chatbots in eCommerce

If you have a massive team of customer support mentors working 24/7, it is possible to chat with every Shopify customer. 

But in reality, personal interaction with e-commerce visitors seems impossible. Chatbots serve the owners of web businesses like yours.  

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Today, companies use e-commerce chatbots to communicate with customers and instantly solve their problems. 

These chatbots work on AI platforms to create personalized shopping experiences at retail. 

They are a great addition to the e-commerce industry and customer service.   

You may also profit as a Shopify merchant by using a support Chatbot for Shopify. 

You can send automated messages or automatic cart reminder messages while your customers' favorite product is in stock. 

Your chatbot can also answer customer queries from your Shopify store.   

What is a Chatbot?

What is a Chatbot?

As part of their services, a chatbot is computer software that can imitate discussions with human users. 

With chatbots, you can make complete purchases made online, provide recommendations to customers, and provide a Shopify support chat.  

Chatbots are computer programs that assist eCommerce websites in providing a valuable and entertaining buying experience to their consumers. 

Shopify can now provide live chat capabilities on your website thanks to this technology. 

E-commerce chatbots are computer programs that assist e-commerce enterprises in providing their clients with a valuable and delightful buying experience.

How do Shopify Chatbots help?

Shopify Chatbots

However, research shows that people like the personal touch and need to address their needs more. Messenger apps have become very popular recently - they are captivating the world with their instant messaging services.    

Many e-commerce businesses - even small Shopify stores - are trying to emulate this 'personal touch' in their service offers to ensure customer loyalty through the Shopify chatbot.   

According to research, people will probably purchase online then browse several possibilities on a website or app. 

When compared to the routine of online buying, using support chatbot for Shopify has demonstrated a considerable boost in ROI (return on investment).  

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So how does Chatbot for Shopify work?

Knowing the technology before putting it into professional or commercial use is essential. 

Because there are so many types of chatbots out there, you must find a chat that suits your needs and runs smoothly in your daily business activities.   

At the basic level, chatbots work through two systems called machine learning and rules-based chatbots. 

Start your free trial: AI-based eCommerce personalization.  

Rules-based bot chat for Shopify

rule based vs ai chatbots

Chats are based on rules and can only respond to specific commands rather than describing the user language, called rule-based chatbots

Technology has limitations and works in areas where there are only general questions.    

For example, imagine an e-commerce site like the personal finance app "Digit," where the chatbot is programmed to answer only frequently asked questions and other questions. 

Machine learning-based chatbot for Shopify

Chatbots that employ machine learning and artificial intelligence (AI) manage a variety of user interactions and requests. 

In other words, just like the human brain, the computer learns from each encounter and evolves.  

As a result, AI chatbots can better grasp what the user is saying instead of reacting to particular orders. 

E-commerce chatbots are computer programs that help e-commerce businesses create a valuable and enjoyable shopping experience for their customers.  

How to measure Shopify Chatbot eCommerce ROI?

Creating chatbots using the latest technology is not always enough to meet the needs of end-users. Chatbot for Shopify  should be attractive and helpful. 

According to our observations, only 40% of users stopped chatting after the first message and 25% after the second message.  

Ecommerce chatbots are user-friendly, and exchange with chatbots is high in online retail businesses. With the diagnostic tools provided on some boat-building platforms, you can collect data on your boats.   

To ensure the bot is running sales and helping buyers, you need to measure its functionality with chatbot analytics. 

It contains the essential criteria for indicating the assistance of a bot concerning factors.  

Suggested Reading:

Choose the right Shopify Chatbot Platform- BotPenguin

Benefits of Shopify Chatbot

Benefits of Shopify Chatbot
Image Source: Yugasa Bot

Shopify Chatbot Promotes Better Customer Experience

AI chatbots are not a passing fashion. They'll be there for a while since they're part of the shift to automated business processes and technology that support customer care. 

Chatbots will soon become a standard app to promote consumer awareness and simplify customer support interaction.

Shopify Chatbot Creates a Highly Refined Communication Process

As AI is an integral part of the chatbot app, it will eventually evolve into a technology that mimics human thinking and decision-making. 

Mobile eCommerce is driving the need for such technology.    The results need faster fingerprinting; as a result, you can track them more frequently. 

When chatbots support Shopify chat, the seller achieves a better position to develop conversations and interact with customers based on the vast amount of information and feedback they collect during supporting chat sessions.    

It is now possible to manage customer complaints via AI chatbots by talking to Shopify.  

Shopify Chatbot makes selling easy

Shopify Chatbot

According to a Hubspot survey, consumers are free to shop at a bot that offers customized services. Besides, 63% of people who use AI technology do not even know they are using it.    

Shopify Chatbots can become AI-powered sales reps and help marketers close sales if organized carefully. 

As experts in the benefits of chatbots, Shopify itself has launched the Shopify chat app to help real-time chat on Shopify websites.  

Shopify Chatbot makes better use of stored information

The AI platform is also constantly learning, which is another benefit of this technology. 

It means that the forum can process a large amount of information from millions of users and develop meaningful responses, product recommendations, and comparisons.    

With in-depth learning technology becoming an integral part of AI, it is easy for chatbots to make significant contributions to Shopify businesses.   

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And beginning with Shopify chatbots isn't that tough! Meet BotPenguin, the home of chatbot solutions.

With all the heavy work of chatbot development already done for you, BotPenguin allows users to integrate some of the prominent language models like GPT 4, Google PaLM, and Anthropic Claude to create AI-powered chatbots for your Shopify store that can do things like customer support automation, sending order updates, running abandoned cart recovery campaigns, and more.

And the tech for BotPenguin just doesn't stop there.  It also allows you to use chatbot widgets like WhatsApp, Messenger, and Instagram on your Shopify store without any prior coding skill required.

How Can Shopify Chatbot Improve Customer Experience?

To illustrate the benefits of chatbots for shopify further, here are five ways in which the use of Shopify Chatbot can improve customer experience and further enhance eCommerce business sales.  

Shipping Information

From a user's point of view, chatbots can bring information about the order and its location to real-time traffic. All helpful information is present in one message, and the user feels personal contact with the company.    

It proves to be very important to the customer and ensures its reliability. Shopify businesses will benefit from this move, and installing a chatbot or message service will improve sales.  


re-marketing through shopify chatbot

In online advertising, remarketing is one of the best tools to increase conversion rates. Using chatbots or messengers can help remind users of their order history and suggest changing trends and promoting new products or services in the market.  

Too Many Messages

Shopify Chatbot can send private messages to multiple contacts at once. 

So, if your eCommerce product decides to launch a new collection or you wish to send seasonal greetings - all this is possible via messenger bot. In addition, messages delivered via messenger/chatbot are more likely to be read than email.  


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The cart acquisition - a source of revenue for Shopify businesses - can benefit from chatbots. Chatbots  for shopify can remind users of the items in their shopping cart and strongly encourage them to complete the purchase.    

A common way to remind users of items in their cart via email, its performance decreases daily as click-through email rates drop. 

Compared to that, sending an instant message via the messaging app wins the additional cost of re-marketing and marketing. It ensures compliance at no additional cost.  

A/B testing

It means sending dynamic information about different products to your contact group to check which version works best for that target audience. 

Such A / B testing may reflect user behavior and improve conversion rates.   

Therefore, it will change email marketing methods and online advertising through messenger chatbots to produce a higher conversion rate.   

ECommerce chatbots are computer programs that help eCommerce businesses create valuable and exciting shopping information for their customers.  

Suggested Reading:

5 Things to look for in a Shopify Chatbot builder Platform

How Does Shopify Have a Positive Influence on eCommerce Performance?

Customers satisfied with the feeling of the online store will return. It will eventually elevate income for that particular eCommerce company. If the user experience with the Shopify store is good, there is a good chance that this person will spread the word orally. 

The same is true in case the user is dissatisfied. Significantly, the value of an eCommerce business product depends on customer satisfaction.   

Somehow, investing in eCommerce chatbots proves to be beneficial because of the comfort it offers. 

He may also go through the usual communication channels like emails, so an eCommerce website may need to feel the urge to start chat conversations right away.  

User awareness about Shopify chatbots

Using the bot makes it easy to run Chatbot for Shopify. However, these are the main reasons for creating tremendous value for the e-commerce platform;   It shows that your Shopify store invests in innovative technologies by using chatbots. 

It will have a favorable effect on customer awareness in the long run. It helps distinguish the brand from the competitors and has a technical advantage.   

The technology of chatbots creates curiosity among online shoppers; This indirectly motivates the buyer to try to talk to the chatbot, eventually raising the exchange rates.  

customizing bot appearance on botpenguin

AI models in chatbots

The Shopify chatbot is very cheap to implement, but the cost of developing the most efficient bot is high. Many other chatbots are unique. 

FedEx's new Alexa app allows users to track packages without typing, but Mitsuku Loebner won the award and can act like a human.   

We need to understand that data is crucial to developing and training chatbots and growing beyond our imagination. 

By providing the algorithm with sufficient data, bots stay on top of new requests and provide appropriate pre-recorded answers.    

We transcend static data sets and enter the field of continuous refining and fine-tuning. 

For this reason, eCommerce businesses need to invest in machine learning infrastructure and constantly collect and process new data.  

Live Chat Applications for Shopify

Hosting thousands of high-quality apps, the Shopify App Store is home to many popular chatbot applications. 

Some of these apps work directly on the Shopify website; some use Facebook or WhatsApp as a chat support platform.  


BotPenguin is an AI-based chatbot-creating platform that can be easily integrated with Shopify

It also provides an integrated Shopify live chat tool for collecting orders, processing payments, providing customer service, and tracking deliveries, powered by AI. 

Install Your Shopify Chatbot using botpenguin

BotPenguin provides an omnichannel Shopify chatbot. It provides fantastic service at an affordable range.  


Tidio Chat allows you to provide your customers with the fastest and most effective introduction to your Shopify store. 

Tidio's bots check product availability, notify you of delivery status and provide estimated delivery times.  


Guided Selling Quizzes and AI-Powered Support Chatbot Gobot's top service offers. The app can also integrate with Clavio, Drip, Attentive, PostScript, Gorgias, and Zendesk.   

AI is the next technology to become an integral part of the IT world. 

Businesses adapt and thrive with this technology. And chatbots are going to be our guide shortly. Moreover, e-commerce chatbots will be a must for online retailers shortly.  


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Shopify Chatbot: Conclusion

Chatbots are the new face of the e-commerce industry by providing information faster and more efficiently than humans. 

Many online retailers can discover new opportunities by carefully examining the data collected through eCommerce chatbots.    

Shopify Chatbot is the most extensive collaborator in shaping the next dimension in customer service and conversational business. 

If you are into e-commerce, this is the perfect time to start experimenting with chatbots. Check Out BotPenguin.

Suggested Reading:

How to Add WhatsApp on Shopify: A Complete Tutorial

Frequently Asked Questions (FAQs)

What are the key features of a Shopify chatbot? 

Key features include automated responses to FAQs, order tracking, personalized product recommendations, integration with Shopify stores, multi-channel support (web, mobile, social media), and the ability to escalate complex issues to human agents when necessary.

How easy is it to integrate a chatbot with Shopify? 

Integrating a chatbot with Shopify is straightforward, with many third-party chatbot platforms offering seamless integration through plugins or APIs. 

Merchants can customize and deploy chatbots quickly without extensive technical knowledge.

Can a Shopify chatbot handle multiple languages? 

Yes, many Shopify chatbots support multilingual capabilities, allowing merchants to communicate with customers in their preferred language, thereby expanding their reach and catering to a diverse customer base.

Are there any Shopify chatbot templates available? 

Yes, Shopify offers pre-built chatbot templates tailored for various industries and use cases, enabling merchants to quickly deploy chatbots for shopify with functionalities specific to their business needs, saving time and resources.

Can a Shopify chatbot help with marketing efforts? 

Absolutely, Shopify chatbots can engage customers with targeted promotions, abandoned cart reminders, product launches, and exclusive offers, contributing to improved customer engagement, retention, and overall marketing effectiveness.

How does a Shopify chatbot benefit small businesses? 

For small businesses, Shopify chatbots offer cost-effective customer support solutions, automate repetitive tasks, improve efficiency, enhance customer satisfaction, and enable them to compete with larger enterprises by delivering personalized and responsive service experiences.

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Table of Contents

  • Use of chatbots in eCommerce
  • What is a Chatbot?
  • How do Shopify Chatbots help?
  • arrow
  • So how does Chatbot for Shopify work?
  • How to measure Shopify Chatbot eCommerce ROI?
  • arrow
  • Benefits of Shopify Chatbot
  • arrow
  • How Can Shopify Chatbot Improve Customer Experience?
  • arrow
  • How Does Shopify Have a Positive Influence on eCommerce Performance?
  • arrow
  • Live Chat Applications for Shopify
  • Shopify Chatbot: Conclusion
  • arrow
  • Frequently Asked Questions (FAQs)