As Shopify continues to empower online businesses, integrating chatbots has become a game-changer, transforming customer interactions and operational efficiency.
You can enable personalized product recommendations, seamless order tracking, and proactive customer support— all with the magic of AI-driven chatbots for Shopify.
In this article, we'll explore Shopify chatbots in depth, uncovering 9 standout solutions redefining the customer experience.
Let’s see the conversational tools reshaping the Shopify platform and discover how these chatbots empower businesses to connect with customers more meaningfully, driving growth and success in the ever-evolving e-commerce arena.
Get ready to experience the future of eCommerce with these 9 amazing chatbots for Shopify in 2024.
BotPenguin - Generative AI Shopify Bot
BotPenguin is an AI-driven Shopify chatbot platform. Using this bot, your e-commerce site can easily capture & qualify leads in real-time and send them directly to your CRM.
It can also show product catalogs and the latest offers to increase sales.
A payment gateway integration will further ease the shopping experience, making customers purchase products faster.
BotPenguin's Chatbot for Shopify offers dual functionality, enabling integration on both your Shopify web store and WhatsApp. Engage customers with AI chatbots for instant support, product recommendations, and order updates.
Key Features:
- Abandoned Cart Recovery: Automatically sends recovery notifications to customers who've abandoned their carts.
- Order Confirmation, Cancellation, & Fulfillment: Automatically sends order updates.
- AI Shopping Assistant: Provides personalized recommendations to visitors.
- Return/Refund Request Notifications: Keeps customers informed on return and refund processes.
- 24x7 Customer Support: Ensures quick response times and improves customer loyalty.
- COD Order Updates: Notifies customers on cash-on-delivery orders.
- Multi-language support: Communicates with customers in multiple languages.
- ChatGPT Integration: Automate customer interactions with ChatGPT connected bot trained on your data.
- Brand Customizability: The chatbot's voice can be customized to match the brand's personality.
Shopify Bot Pricing
BotPenguin offers monthly and yearly subscriptions. The free plan allows you to send a maximum of 2k monthly messages. To access more features, you must upgrade to the king plan, which starts at $5 per month.
Check out the pricing here.
Tidio
Tidio is a well-liked customer service product that provides online shop owners with a live chat feature powered by a top-tier Shopify chatbot.
By using this chatbot, business owners may track the impact of real-time interaction on sales and make adjustments as needed.
More than 60k companies use Tidio, which speaks to its usefulness and appeal as a Shopify chatbot.
Furthermore, this customer service technology can help your company save time and money by automating sales and customer service interactions. Fast responses to client questions concerning returns, order status updates, etc., can also be sent out.
Tidio is one of the best AI chatbots because it allows Shopify store owners to communicate with their customers in real-time, provide immediate support, boost sales, and handle consumer complaints.
Key Features
- Leads are captured and qualified in real time based on how visitors interact with your site.
- Freely downloadable app-based.
- A live conversation that's simple to set up.
- Lyro AI integrated with chatbot automatically resolves user queries, providing 24/5 support and ensuring satisfaction.
- Tracks customer happiness through survey-style feedback requests. Automatically responds to inquiries while the support crew is busy.
- Provides Shopify customers with the option to communicate with site visitors using Facebook Messenger, e-mail, and real-time chat
- It provides a means for online retailers to monitor the delivery of their products and the status of their customer's orders.
Pricing
- Free!
- Customer Service Plan: $29/month or $290/year.
- Flows Plan: $29/month or $290/year.
- Lyro AI Chatbot Plan: $39/month or $390/year.
Relish AI Chatbot, Quiz, FAQ
If you run an online business on Shopify, you should consider using Relish.ai.
It is a chatbot platform powered by artificial intelligence. It's brilliant, practical, and meant to automate sales and support chores to provide clients with a fantastic experience before and after buying.
At all hours of the day and night, Relish.ai is hard at work connecting new and returning customers with the right agent. This platform is a chatbot driven by AI that answers your questions quickly and satisfactorily. It learns from your feedback to improve over time.
Relish.ai's capabilities extend beyond simple customer service. In addition to letting users monitor their orders, it also makes suggestions based on their past purchases and browsing habits. It facilitates cancellations, refunds, and reorders.
Key Features
- Add in-depth explanations to frequently asked questions about the product.
- Publishes incentives to boost the total amount spent in a shopping cart.
- Provided with minimal effort
- aids in keeping track of orders; aids in increasing revenue using upselling and cross-selling
- Various well-optimized sales and support templates are available for use.
- Helps lower abandoned cart rates
Pricing
GROW Plan: Not detailed
PRO Plan: $99/month or $990/year
PREMIUM Plan: $299/month or $2,988/year
ENTERPRISE Plan: Custom pricing
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Gobot AI Chatbot
Gobot is definitely one of the finest Shopify chatbots. If you're looking for a chatbot to help grow your online business, go no further than Gobot. Unlike most others, it provides shopping quizzes across many platforms.
These quizzes understand customer behavior and present the correct adverts to drive conversion.
This Shopify chatbot is an excellent AI chatbot that can be used in real-time to answer common customer concerns about purchase returns, order status updates, and cancellations.
This artificial intelligence-powered platform's remarkable characteristic is its ability to offer appropriate product recommendations and receive client feedback.
Important Characteristics
- Provides an in-depth analytical report
- Artificial intelligence is used to deduce user goals.
- It has a chat editor that you can arrange with a mouse.
- Users get expedited responses to their e-mails and phone calls.
- Integrating CRM
- This chat widget is fantastic.
Pricing
Starter Plan: $10/month
Basic Plan: $60/month or $600/year
Pro Plan: $360/month or $3,600/year
Advanced Plan: $900/month or $9,000/year
Ochatbot Generative AI Chatbot
If you own a Shopify store and want to improve sales, leads, and website engagement, Ochatbot is the tool for you. Getting new leads is a breeze with the help of this chatbot's particular engagement tools, such as exit popups, mobile advertisements, etc.
Ochatbot improves dialogue by providing instant support for visitors to your website. It provides relevant product suggestions, responds to questions, and assists in recovering abandoned shopping carts.
Do you have a soft spot for straightforward methods?
In that case, you'll appreciate Ochatbot's simple yet powerful capabilities for generating more leads, keeping your visitors and customers interested, and making more purchases.
Important Characteristics
- Numerous interaction tools are available.
- A chatbot tailored to your online store is simple to develop.
- Provides in-depth analytics and real-time help desk support
- Offers courseware in the form of questions
- You can use it to find lost shopping carts.
- Allows shoppers to do product searches without leaving the chat window.
Pricing
There's a free and premium version of Ochatbot.
- Startup Plan: $29/month
- Pro Plan: $99/month
- ProPlus Plan: $249/month
- Enterprise Plan: Custom pricing
But in alternate, the tech for BotPenguin just doesn't stop there. It also allows you to use chatbot widgets like WhatsApp, Messenger, and Instagram on your Shopify store without any prior coding skill required.
Gorgias
Gorgias integrates chatbot features from Shopify with a ticketing system.
This makes it a good fit for mid-sized businesses looking for simple tracking and segmentation solutions to improve the individualization of their services for their clientele.
In addition, sales can be boosted using intent and sentiment analysis.
Important Characteristics
- Provides location updates
- Shopify Plus can be easily included.
- You can link Multiple stores.
- Provides a centralized location to respond to questions posted on Facebook, Messenger, and Instagram.
- Automated procedures and predesigned forms.
- Respond to any social media comments to maintain interaction with your fans.
Pricing
There is currently no free Gorgias plan available. Pricing options include
- Starter Plan: $10/month for 50 tickets and three agents.
- Basic Plan: $60/month or $600/year for 300 tickets, unlimited agents.
- Pro Plan: $360/month or $3600/year for 2000 tickets, unlimited agents.
- Advanced Plan: $900/month or $9000/year for 5000 tickets, unlimited agents.
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WhatsApp on Shopify: Streamline Communication with Customers
Maisie AI Chatbots & Live Chat
Maisie AI Chatbots & Live Chat is an AI-powered assistant for Shopify stores, enhancing sales and customer service experiences. This platform leverages chat automation and customizable triggers to engage customers 24/7, ensuring they receive immediate assistance and product recommendations.
This Shopify chatbot reduces cart abandonment, re-engages inactive shoppers with discounts, and promotes new items. It enables remarketing through cart reminders, emails, and promotions.
If you run an online store but don't have the manpower or availability to provide around-the-clock help to your customers and website visitors, then you need Maisie.
This app streamlines customer service by answering questions, starting conversations, etc. There is no CRM integration, which is a significant drawback.
Important Characteristics
- Templates for chatbots that are easy to utilize
- All aspects of the chatbot are fully customizable by the user.
- Responses to inquiries in support mode automatically (order issues, FAQ, etc.)
- Offers suggestions for similar products to speed up the search for customers.
- Shopify store owners can purchase inexpensive tickets to access reliable help.
Pricing
How much Maisie's AI services cost for your business is based on the monthly customers you get.
Pricing starts at $29/month for 10,000 unique monthly visitors, $49/month for 25,000 with Klaviyo, and $79/month for 50,000 with ChatGPT AI.
Re:Amaze
Regarding Shopify chatbot apps, Re: amaze is one of the best. Despite its seeming lack of complexity, this app offers some valuable features that make it a good choice for companies that need a straightforward method of handling customer service requests.
The Re: amaze chatbot templates make it simple for Shopify business owners to put up their chatbot. Alternatively, they can use the custom chatbot builder to create chatbots that can handle several ongoing conversations simultaneously.
Re: amaze is a simple, practical, and adaptable Shopify chatbot that offers first-rate support to site visitors and buyers. The well-known domain registrar GoDaddy created it.
Important Characteristics
- Able to design one's chatbot
- Human control is unnecessary.
- Offers pre-made chatbot formats for a variety of uses.
- includes the ability to give chatbots unique personalities
- Incorporation of Social Media
- Accepts chatbots as input
- Live chat and e-mail management
Pricing
There are four different pricing tiers for Re-amaze, which are as follows:
- Reamaze Basic: $29/month
- Reamaze Pro: $49/month
- Reamaze Plus: $69/month
- Enterprise Custom: $899/month
Formilla Live Chat
Formilla Live Chat and Chatbot for Shopify is a comprehensive solution designed to boost sales and improve support through instant communication.
Formilla helps businesses engage customers directly on their websites with real-time chat and chatbots.
Features of Formilla
1. Real-time Visitor Monitoring: Allows businesses to see visitors on their site in real-time and initiate conversations.
2. AI-Powered Chatbots: Automate customer engagement by qualifying leads 24/7 and marketing products effectively.
3. Mobile Support: Offers mobile apps for chatting with customers from anywhere, enhancing flexibility and responsiveness.
4. Marketing Popups: Engage customers with attractive popups to promote products and boost conversions.
5. Integration Capabilities: Works seamlessly with tools like Google Analytics, InfusionSoft, Zapier, and more, ensuring a well-integrated digital ecosystem.
Pricing
- Free Plan: $0
- Premium: $17.49/month or $167.90/year
- Professional: $49.99/month or $479.90/year
- Growth: $74.99/month or $719.90/year
Formilla offers a flexible suite of tools and plans suited for businesses looking to enhance their online customer interaction and engagement.
Conclusion
There you have it! You should now have many top picks to make your final decision. Just keep in mind the essential functions of your company. If you have any questions, you can always contact us.
Among these bots, BotPenguin is by far the most featureful, affordable, and flexible. It has 60+ native integrations, including Zapier and Pabbly, which connect the chatbot to 1000+ apps.
BotPenguin’s AI Shopify chatbot can be implemented on the website and WhatsApp within 2 minutes. It’s easy, secure, and intelligent.
The AI is trainable on FAQs, custom data sets, URLs, and previous interactions, making it perfectly fit your business use case and answer every question accurately.
We strive to automate Shopify chats to the absolute best and provide human interactions to your customers 24/7.
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Frequently Asked Questions (FAQs)
What are the benefits of using a Shopify chatbot?
Shopify chatbots enhance customer service, provide product recommendations, support sales, and automate interactions, making shopping seamless and interactive.
Can Shopify chatbots integrate with CRM systems?
Yes, many Shopify chatbots offer CRM integration, improving customer relationship management by syncing data for personalized communication and support.
Are there free Shopify chatbot options available?
Yes, some chatbots like Tidio offer free plans with basic functions, suitable for startups or businesses with limited budgets.
Do Shopify chatbots support multiple languages?
Many Shopify chatbots support multiple languages, enabling businesses to communicate with a global customer base effectively.
How do Shopify chatbots handle abandoned carts?
Shopify chatbots send automated notifications to customers about abandoned carts, encouraging them to complete their purchases and boost sales.
