For Your Shopify Store (Website)
Engage shoppers with an AI-powered chat widget. Help them explore products, answer questions, capture leads, and connect with your support team.
Sell Smarter, Support Better With a Chatbot for Shopify
Connect your Shopify store with WhatsApp to answer shopper questions, recover abandoned carts, send order updates, and confirm COD orders. All without coding.
7-Day Free Trial · No Credit Card Required · Meta Business Partner
The Shopify Advantage
What is a Chatbot for Shopify?
A chatbot for Shopify is an AI-powered assistant that helps online stores engage shoppers, automate customer interactions, and simplify sales and support workflows.
Shopify Integration
Connect your store to BotPenguin without coding.
AI-Powered Conversations
Train responses using website pages, files, and FAQs.
Website & WhatsApp
Manage shopper conversations across both channels.
Drive More Sales & Delight Shoppers with Shopify AI Chatbot Capabilities
Turn everyday shopping interactions into opportunities to convert more customers, reduce manual work, and deliver a smoother buying experience.
Bring shoppers back with automated WhatsApp cart reminders and checkout links. Learn more about abandoned cart automation.
Send automated WhatsApp notifications when Shopify orders are placed, fulfilled, cancelled, or returned. Keep customers informed without manual follow-ups.
Help shoppers browse products and find answers about sizing, materials, shipping, and returns through AI-powered conversations.
Let customers check their Shopify order status directly through your website chatbot or WhatsApp, reducing repetitive support requests.
Confirm cash-on-delivery orders through WhatsApp before dispatch, helping reduce unconfirmed orders and failed deliveries.
Let customers initiate return requests through chat and receive updates throughout the return process, reducing manual support effort.
*Note: WhatsApp notifications require customer opt-in and must follow WhatsApp's business messaging policies.
BotPenguin at a Glance
Built to Help Your Business Grow Beyond Borders.
- Languages Supported
- 30+
- Countries Reached
- 193+
- Integrations
- 100+
For a broader explanation, learn what a Shopify chatbot is and how it works across common store workflows.
Bring Smarter Conversations to Your Store with Shopify AI
Go beyond scripted replies with multiple AI models, trained responses, and AI agents that help shoppers find answers and get support.
Three Steps Between Your Shopify Store and Smarter Conversations
Connect your Shopify store to BotPenguin, authorize the integration, and add your chat widget. No coding required.
Connect Your Shopify Store
Log in to BotPenguin and open your website or WhatsApp chatbot. Go to Integrations → Shopify and enter your Shopify store name.
Authorize the Shopify Integration
Review and approve the BotPenguin app permissions in Shopify to securely connect your store with your chatbot.
Add Your Chatbot to Shopify
Go to Install Your Bot → Shopify to add the chat widget. Alternatively, paste the provided script into your Shopify theme or use a tag manager.
Need detailed instructions? Follow our Shopify chatbot integration guide.
Your Shopify Store Is Just the Start. Keep Conversations Going on WhatsApp.
Connect your Shopify AI assistant across your storefront and WhatsApp. Engage shoppers, simplify ecommerce support, and keep conversations going beyond checkout.
For WhatsApp
Extend customer engagement with BotPenguin's WhatsApp chatbot. Send abandoned cart reminders, Shopify order updates, and COD confirmations to opted-in customers.
One Shopify Chatbot. Built for Different Ways to Sell.
From fashion and beauty to wellness and everyday essentials, deliver shopping experiences tailored to your industry and customers.
Fashion & Apparel
Help shoppers explore collections, find the right sizes, and stay updated on orders. Make shopping easier, from product discovery to delivery.
Why BotPenguin Beats the Standard Shopify Chatbot
Get more than a standard Shopify chatbot with flexible integrations, ready-to-use templates, trusted security standards, and tools designed to support growing ecommerce businesses.
No-Code Chatbot Builder
Build, customize, and manage your Shopify chatbot without writing code. Make updates as your business grows.
100+ Integrations
Connect BotPenguin with 100+ business tools across CRM, ecommerce, scheduling, payments, and automation to streamline workflows.
Ready-to-Use Chatbot Templates
Get started with prebuilt chatbot templates for common business needs. Customize conversation flows to match your store.
Meta Business Partner
Work with an official Meta Business Partner for WhatsApp business messaging, backed by BotPenguin's Meta platform expertise.
Secure & Compliant
BotPenguin is GDPR, HIPAA, and CCPA compliant, ISO certified, SOC 2 attested, and VAPT-assessed by a CERT-In empanelled auditor.
Dedicated Customer Support
Get assistance with chatbot setup, configuration, and troubleshooting from BotPenguin's support team.
Built to Keep Your Agentic AI Business Secure and Compliant at Every Scale 
ISO
SOC 2 attested
GDPR
CCPA
HIPAA
VAPT
Shopify Inbox vs. BotPenguin: Features & Pricing Compared
See how Shopify Inbox compares with BotPenguin across AI capabilities, live chat, WhatsApp automation, ecommerce workflows, and pricing.
| Features |  Shopify Inbox |  BotPenguin |
|---|---|---|
| Website Live Chat | Yes | Yes |
| AI-Powered Responses | Yes | Yes |
| AI Training on Store Content | Yes | Yes |
| WhatsApp Order Updates | Not native | Yes |
| WhatsApp Cart Recovery | Not native | Yes |
| COD Confirmation on WhatsApp | Not native | Yes |
| WhatsApp Broadcasts & Drip Campaigns | Not native | Yes |
| Pricing | Free | From $15/month |
| Free Trial | Free app | 7-day trial |
Source:Shopify
Agencies and resellers can become a partner to offer branded Shopify chatbots and manage client integrations through BotPenguin's white-label platform.
Frequently Asked Questions
What can BotPenguin's AI chatbot do for my Shopify store?
BotPenguin's AI chatbot for Shopify helps shoppers discover products, answers questions, tracks orders, and recovers abandoned carts. It also supports WhatsApp order updates, COD confirmations, and human handoff when needed.
Does Shopify have a built-in chatbot?
Shopify offers Shopify Inbox, a free messaging app with live chat and instant answers. BotPenguin extends these capabilities with AI-powered conversations, WhatsApp cart recovery, order notifications, and COD confirmations for ecommerce stores.
How do I integrate BotPenguin's chatbot with Shopify?
Open your BotPenguin chatbot, select Integrations, and choose Shopify. Enter your store name, authorize the BotPenguin app in Shopify, and add the chat widget using the provided installation options.
Is BotPenguin's chatbot for Shopify free?
BotPenguin offers a free chatbot plan, but Shopify integration requires a paid subscription. Eligible plans start at $15/month for WhatsApp or $29/month for website chatbots, with a 7-day free trial.
Can BotPenguin recover abandoned carts on Shopify?
Yes. BotPenguin uses Shopify abandoned-cart events to send WhatsApp reminders to customers who have opted in. Messages can include checkout links, encouraging shoppers to return and complete their purchases.
Does BotPenguin's Shopify chatbot work on WhatsApp?
Yes. BotPenguin supports Shopify integration across website and WhatsApp chatbots. Businesses can send order updates, abandoned cart reminders, and COD confirmations while allowing customers to check order status through conversations.
How much does BotPenguin's Shopify chatbot cost?
BotPenguin offers Shopify integration on Little ($29/month), King ($99/month), WhatsApp Little ($15/month), and WhatsApp King ($50/month). Each eligible paid plan includes a 7-day free trial without requiring a credit card.