First impressions matter, and in the digital world, they happen instantly. When customers reach out to a business on WhatsApp, they expect quick, professional, and friendly responses. This is where a WhatsApp Business greeting message makes a difference.
A well-crafted greeting message for business WhatsApp sets the tone for the conversation. It welcomes customers, acknowledges their queries, and ensures they don’t feel ignored.
This small but powerful tool helps businesses engage users instantly, build trust, and create a positive first impression.
Beyond engagement, greeting messages for WhatsApp simplify communication. Automated responses reduce wait times and improve the overall customer experience.
Whether a customer messages during business hours or after, they receive a timely acknowledgment, keeping them engaged until a live agent responds.
What is a Greeting Message for WhatsApp?
A greeting message for business is an automated response sent when a customer contacts a business on WhatsApp for the first time or after a long gap (particularly 14 days). It instantly acknowledges the message, creating a welcoming experience.
A WhatsApp greeting message enhances customer communication by making interactions feel personal and responsive. It helps businesses stay available, even outside working hours, by providing essential information upfront.
You can send a greeting message when they message you for the first time or after 14 days of no activity
Greeting message for business is used when customers initiate a chat, ensuring they receive an immediate response.
Away Messages vs. Greeting Messages for WhatsApp Business
An away message informs customers that a business is unavailable, while a greeting message for WhatsApp Business keeps conversations active, even when no live agent is present.
Away Messages Sets Expectations
Away messages let customers know when support is unavailable and when to expect a reply.
Example:
💬 "Hi! 👋 We're currently unavailable. Our support hours are Mon-Fri, 9 AM - 6 PM. We'll respond as soon as we're back. Thank you!"
📌 Away messages notify customers when a business is closed.
Greeting Messages Drives Engagement
A WhatsApp greeting message welcomes customers, provides key information, and encourages interaction.
Example:
💬 "Hey there! 👋 Welcome to [Business Name]. Need help? Let us know what you’re looking for, or check out our best-selling products here: [Link]."
📌 WhatsApp greeting messages engage customers instantly, guiding them to the next step.
A greeting message for business WhatsApp ensures customers feel valued and keeps conversations flowing, even when support isn’t available.
Why is Greeting Message for WhatsApp Important?
A greeting message for WhatsApp Business shapes the first interaction between a customer and a business. It ensures quick acknowledgment, keeps customers informed, and improves engagement.
Without an instant response, customers may lose interest or move to a competitor. A well-structured WhatsApp greeting message sets the tone for smooth communication.
Acknowledges Customers Instantly
People expect immediate responses when they contact a business. A greeting message for WhatsApp reassures them that their message has been received. Whether it’s a new inquiry or a returning customer, a quick acknowledgment improves the experience.
Example: 💬 "Hi! 👋 Thanks for reaching out to [Business Name]. Let us know how we can assist you today!"
Sets Clear Response Expectations
A delayed response without an update can frustrate customers. A WhatsApp business greeting message informs them about your availability and when they can expect a reply.
Example: 💬 "Hello! 😊 Our team is available from [Business Hours]. We’ll get back to you soon!"
Simplifies Customer Support
An automated greeting message for WhatsApp Business helps businesses manage high message volumes efficiently. It can provide quick access to FAQs, support links, or product details, reducing the need for manual responses.
Example: 💬"Hey! 🚀 Need quick answers? Check out our FAQs here: [Link]. Our team will assist you shortly!"
Keeps Customers Engaged
If a business isn’t available immediately, a WhatsApp greeting message can keep the conversation active. It assures customers that their inquiry matters and keeps them connected until a representative responds.
Example: 💬"Hi! Thanks for reaching out. We’ll be with you shortly. In the meantime, browse our latest offers here: [Link]."
Saves Time and Ensures Consistency
A WhatsApp business greeting message template allows businesses to respond efficiently without typing the same message repeatedly. It keeps responses professional and ensures every customer gets the same level of attention.
Example: 💬"Welcome to [Business Name]! 🎉 Our team is here to help. Let us know how we can assist you!"
A greeting message for business WhatsApp ensures customers feel heard and informed. The best greeting messages for WhatsApp provide a quick acknowledgment, set clear expectations, and improve engagement.
A well-crafted message makes interactions smoother and helps businesses maintain strong customer relationships.
Step-by-Step Guide to Set Up Greeting Messages on WhatsApp Business
A WhatsApp Business greeting message template is an automated message that helps businesses acknowledge customers instantly. It ensures no message goes unanswered, improving customer engagement and response time.
Follow these steps to enable and customize your WhatsApp Business greeting message template
Step 1
Open WhatsApp Business App
Ensure you are logged into your business account.
Step 2
Access Business Tools
Tap the three-dot menu (⋮) on Android or go to Settings on iPhone.
Select Business tools from the menu.
Step 3
Enable Greeting Message
Scroll down and tap Greeting Message under the "Messaging" section.
Toggle on the Send greeting message option.
Step 4
Customize the Message
Tap the message field to edit.
Keep it short, clear, and welcoming.
You can copy from the below-provided greeting message for whatsapp business
💡Note: WhatsApp allows up to 200 characters, so include essential details like business hours, response time, or a next step.
Step 5
Set the Recipient Preferences
Choose who receives the message:
- Everyone: Sends the automated message to all individuals who contact your business.
- Everyone not in the address book: Targets individuals whose numbers are not saved in your contact list.
- Everyone except...: Allows you to exclude specific contacts from receiving the automated message.
- Only send to...: Enables you to select specific contacts who will receive the automated message.
Step 6
Save and Activate
Tap Save to apply changes.
The greeting message will now be sent automatically to selected recipients.
Setting up a WhatsApp Business greeting message template ensures that every customer receives an instant response. It helps businesses acknowledge new inquiries, provide key details, and guide customers toward the next step.
A properly configured greeting message reduces wait time, making interactions smoother and more professional. Once enabled, it runs automatically, keeping communication active even outside business hours.
The Smarter Way to Automate WhatsApp Greeting Message
A greeting message for WhatsApp business creates a good first impression, but it has limitations. It’s static, generic, and lacks engagement.
Customers receive a one-time WhatsApp greeting message, but if they have further questions, they still have to wait for a manual response. This delay often leads to missed conversations, slower resolutions, and potential loss of business.
Instead of just a greeting message for WhatsApp, BotPenguin turns every interaction into a dynamic conversation. It ensures instant replies, personalized engagement, and automated follow-ups without human effort.
Follow these simple steps to get started.
Step 1
Sign Up and Connect Your WhatsApp Business Account
✅ Create a BotPenguin account and set up a WhatsApp chatbot—no coding required.
✅ Link your WhatsApp Business account through Meta and verify your phone number to activate messaging.
Step 2
Create and Customize Your Chat Flow
✅ Design a new chat flow and add a chat component to send an automatic welcome message.
✅ Add a single-choice question to guide customers and direct conversations based on their responses.
Step 3
Set Up Automated Replies and Follow-Ups
✅ Enable AI-powered replies to answer common questions instantly.
✅ Schedule follow-ups to keep conversations active and re-engage customers when needed.
Step 4
Enable Smart Handoff to Live Agents
✅ Automatically transfer chats to human agents when complex queries arise.
✅ Ensure timely responses so customers receive the right support at the right time.
With BotPenguin, your WhatsApp greeting messages will work on their own, helping you connect with customers instantly and keep conversations active.
Suggested Reading:
How to Send Message on WhatsApp without Saving Number
50 Best Greeting Messages for WhatsApp Business
An effective greeting message for WhatsApp Business creates a strong first impression. It acknowledges customers instantly and sets the right tone for communication.
Below are ready-to-use messages categorized for different business needs.
General Welcome Messages (Copy Now)
A great first impression makes all the difference. A WhatsApp business greeting message template should be warm, professional, and inviting.
It reassures customers that they are in the right place and encourages engagement. Below are five of the best greeting messages for WhatsApp to make new customers feel valued.
1.Standard Welcome Message
"Hi there! 👋 Welcome to [Business Name]. We’re glad to have you here! Let us know how we can assist you today. 😊"
2. Friendly & Engaging Greeting
"Hello! Thanks for reaching out to [Business Name]. 🎉 We’re here to help! Tell us what you need, and we’ll get back to you shortly."
3. Welcome with Business Details
"Hey! 👋 Welcome to [Business Name]. Our team is available [Business Hours] to assist you. Let us know how we can help!"
4. Quick Acknowledgment
"Hi! Thanks for contacting [Business Name]. 🙌 We’ve received your message and will respond shortly. Meanwhile, check our FAQs here: [Link]."
5. Warm & Professional Greeting
"Welcome to [Business Name]! 😊 We appreciate you reaching out. Our team will get back to you ASAP. Need urgent help? Call us at [Phone Number]."
Each greeting message for WhatsApp helps businesses engage customers instantly, making conversations smoother and more efficient.
New Customer Greeting Messages (Copy Now)
A warm greeting message for WhatsApp Business makes new customers feel welcomed and valued. It reassures them that they’re in the right place while setting the tone for the conversation.
WhatsApp greeting message should be friendly, informative, and engaging. Here are five best greeting messages for WhatsApp to greet new customers effectively.
6. Friendly Welcome
"Hey there! 👋 Welcome to [Business Name]. We’re excited to have you here! Let us know how we can assist you today. 😊"
7. Introduction with Business Info
"Hello and welcome to [Business Name]! 💼 We’re here to help. Our support team is available [Business Hours]. Feel free to ask anything!"
8. Personalized Touch
"Hi! Thank you for choosing [Business Name]. We love meeting new customers! Let us know what you need, and we’ll make sure you get the best service. 🚀"
9. Quick Response with FAQs
"Hi there! 👋 We’re thrilled to have you here. While we get back to you, check out our FAQs: [Link]. Let us know how we can assist you!"
10. Professional Yet Warm Greeting
"Welcome to [Business Name]! 😊 We appreciate your trust in us. Our team will respond shortly. Need quick help? Call us at [Phone Number]."
Using a strong WhatsApp Business greeting message template ensures new customers feel valued and get the information they need right away.
Returning Customer Greeting Messages (Copy Now)
Loyal customers deserve recognition. A personalized greeting message for WhatsApp shows appreciation and strengthens their connection with your business.
A well-crafted WhatsApp business greeting message makes returning customers feel valued and keeps them engaged. Below are some ready-to-use options.
11. Warm Welcome Back
"Hey ! 👋 It’s great to see you again at [Business Name]. How can we assist you today? 😊"
12. Personalized Reconnection
"Welcome back! 🎉 We’re glad to have you with us again. Let us know how we can help you today!"
13. Returning Customer Appreciation
💬 "Hi there! It’s always a pleasure seeing you again. 💛 We appreciate your trust in [Business Name]. How can we assist you?"
14. Exclusive Offers for Loyal Customers
"Hey ! 👋 We noticed you’re back! As a token of appreciation, here’s an exclusive deal just for you: [Offer/Discount Link]."
15. Quick Assistance for Returning Customers
"Hello again! 😊 We remember you! If you need help with a past order or a new request, let us know. We’re here for you!"
Using a strong WhatsApp Business greeting message template helps businesses maintain customer relationships, making every return visit feel special.
Lead Inquiry & Sales Greeting Messages (Copy Now)
Every lead is a potential sale. A timely WhatsApp greeting message can increase conversions by guiding customers toward the next step.
A greeting message for WhatsApp Business should acknowledge inquiries, provide useful information, and encourage further action. Below are effective templates to engage leads.
16. Acknowledgment with Quick Response
"Hi there! 👋 Thanks for your interest in [Business Name]. Our team will get back to you shortly. Meanwhile, you can check out our offerings here: [Link]."
17. Lead Qualification Message
"Hello! 😊 We’d love to help you with [Product/Service]. Could you share a few details about what you’re looking for? This will help us serve you better!"
18. Immediate Information with Call to Action
"Hey! 🎉 Thanks for reaching out about [Product/Service]. Here’s a quick overview: [Link]. Let us know if you have any questions!"
19. Follow-Up on Sales Inquiry
"Hi! 👋 We noticed your interest in [Product/Service]. Our expert team is ready to assist you. Let us know how we can help!"
20. Personalized Assistance Offer
"Hello! 🚀 We appreciate your inquiry. One of our representatives will assist you soon. Need urgent help? Call us at [Phone Number]."
Using a WhatsApp Business greeting message template ensures leads get the right information, keeping engagement high and increasing conversion chances.
Business Hours & Auto-Reply Messages (Copy Now)
Customers expect quick responses, even outside business hours. A well-structured greeting message for WhatsApp Business helps set clear expectations while maintaining engagement.
A professional WhatsApp business greeting message can inform customers about response times and alternative contact options. Here are some ready-to-use templates.
21. Business Hours Notification
"Hi there! 👋 Thanks for reaching out to [Business Name]. Our team is available from [Business Hours]. We’ll get back to you soon!"
22. After-Hours Auto-Reply
"Hello! 😊 We’ve received your message. Our business hours are [Business Hours]. We’ll respond as soon as we’re back online. Thank you for your patience!"
Suggested Reading:
14 Best WhatsApp Marketing Messages with Examples
23. Immediate Acknowledgment with Alternative Support
"Hey! Our team is currently offline. ⏳ You can visit our FAQ page [Link] for quick answers. We’ll reply once we’re back!"
24. Weekend & Holiday Auto-Reply
"Hi! 🎉 We’re currently closed for the weekend/holiday. We’ll respond once we’re back on [Date]. Thanks for your understanding!"
25. Contact Alternative for Urgent Queries
"Hello! 🚀 Our support team is offline right now. If it’s urgent, call us at [Phone Number]. Otherwise, we’ll reply during our working hours."
Using a WhatsApp Business greeting message template ensures smooth communication, keeping customers informed even when your team isn’t available.
Customer Support & Query Acknowledgment Messages (Copy Now)
When customers reach out for support, they expect a prompt response. A well-written greeting message for WhatsApp Business acknowledges their request and assures them that help is on the way.
These best greeting messages for WhatsApp keep customers informed while reducing frustration.
26. Instant Query Acknowledgment
"Hi there! 👋 Thanks for reaching out to [Business Name]. We’ve received your query and will get back to you shortly. 😊"
27. Expected Response Time Message
"Hello! 🙌 Our team is reviewing your request. We typically respond within [Timeframe]. Sit tight, we’ll be with you soon!"
28. Automated Support Option
💬 "Hey! We’ve received your message. 🚀 While we get back to you, check out our FAQ page for quick solutions: [Link]."
29. Personalized Customer Support Reply
💬 "Hi ! 😊 We appreciate your patience. Our support team is looking into your request and will update you shortly."
30. Urgent Assistance Option
"Hello! 🛠️ If this is an urgent issue, please call us at [Phone Number]. Otherwise, we’ll respond as soon as possible."
Using a WhatsApp Business greeting message template ensures smooth communication, keeping customers informed and engaged while they wait for assistance.
Personal Event Greeting Messages (Copy Now)
From anniversaries to company milestones, A greeting message for business tailored to the moment makes interactions more meaningful.
Below are some engaging greetings for WhatsApp to celebrate key moments with your audience.
31. Birthday Wishes
"Happy Birthday, ! 🎂🎉 Wishing you a fantastic day filled with happiness. Thank you for being a valued part of [Business Name]!"
32. Anniversary Celebration (for business and customers)
Happy Anniversary! 🎊 Thank you for being part of [Business Name]’s journey. We appreciate your support and look forward to many more years together!"
33. Business Milestone Celebration
"We’re celebrating [X] years in business! 🎉 Thank you for your trust and support. We wouldn’t be here without amazing customers like you!"
34. Customer Loyalty Appreciation
"Thank you for being with us for [X] years! 🎊 We truly appreciate your loyalty. Here’s a special offer just for you: [Discount Code]."
35. Thank You for Your First Purchase
"Hey ! 🎉 Thank you for making your first purchase with [Business Name]! We’re thrilled to have you with us. Let us know if we can assist you in any way. Enjoy your order!"
Special Occasion Greeting messages (Copy Now)
Special occasions create opportunities to connect with customers.Here are some of the key messages to send on occasions.
36. Earth Day Message
"Happy Earth Day! 🌎 Let’s work together to protect our planet. Small changes make a big impact. Thank you for supporting sustainable businesses!"
37. Pride Month Celebration
💬 "Happy Pride Month! 🌈✨ We celebrate love, diversity, and inclusion. Thank you for being part of our community!"
38. World Health Day Message
"On this World Health Day, we wish you good health and happiness! 💙 Stay safe, stay healthy, and take care!"
39. World Book Day Message (for bookstores and publishers)
"Happy World Book Day! 📖✨ A new adventure awaits between the pages of a great book. Enjoy a special discount today at [Business Name]!"
40. International Yoga Day Message
"Happy International Yoga Day! 🧘♀️ Find balance, peace, and strength in every breath. Wishing you wellness and positivity today!"
A WhatsApp Business greeting message template ensures businesses can engage with customers on special occasions effortlessly. These greeting messages for WhatsApp add a personal touch, keeping customers connected and engaged throughout the year.
Holiday Greeting Messages (Copy Now)
Holidays are the perfect time to engage customers with festive messages. A thoughtful greeting message for business WhatsApp can spread joy and reinforce brand loyalty.
Whether it's Diwali, Christmas, or New Year, these best greeting messages for WhatsApp add a personal touch to customer interactions.
41. New Year’s Greeting
"Happy New Year! 🎊 Thank you for being part of [Business Name]. Wishing you a fantastic year ahead filled with joy, success, and new opportunities! ✨"
42. Christmas Greeting
"Merry Christmas from all of us at [Business Name]! 🎁 May this festive season bring happiness, warmth, and special moments with your loved ones. ❄️"
43. Diwali Festive Message
"Wishing you a bright and prosperous Diwali! 🪔 May this festival of lights bring happiness, success, and positivity into your life. Thank you for being part of our journey!"
44. Eid Mubarak Greeting
"Eid Mubarak! 🕌 May this blessed occasion bring peace, love, and happiness to you and your family. Thank you for choosing [Business Name]. 🙏"
45. Thanksgiving Appreciation
"Happy Thanksgiving! 🍂 We’re grateful for your trust and support. Wishing you a wonderful holiday filled with gratitude and joy!"
46. Independence Day Message
"Happy Independence Day! Let’s celebrate freedom, unity, and the spirit of progress. Wishing you a day of joy and pride!"
47. Mother’s Day Greeting
"Happy Mother’s Day! 💐 Celebrating all the wonderful moms out there. Thank you for your love and strength!"
48. Father’s Day Greeting
"Happy Father’s Day! 🎩 A special shoutout to all the amazing dads. Wishing you a fantastic day filled with love and appreciation!"
49. Labor Day Appreciation
"Happy Labor Day! 💼 A big thank you to all the hardworking individuals who make a difference every day. Enjoy your well-deserved break!"
50 Halloween Fun Message
"Happy Halloween! 🎃👻 Wishing you a spooktacular day filled with fun, treats, and lots of laughter!"
A WhatsApp Business greeting message template helps businesses stay connected with customers on special occasions. Whether it's a festive celebration or a day of appreciation, these greeting messages for WhatsApp create meaningful interactions.
Suggested Reading:
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Best Practices for WhatsApp Business Greeting Message
A well-crafted greeting message for WhatsApp Business makes a strong first impression. It sets the tone for conversations, engages customers instantly, and improves response times.
A thoughtful WhatsApp greeting message should be clear, friendly, and aligned with your business goals. Here are the best practices for writing impactful greetings.
Keep It Short & Clear
Your greeting message for business WhatsApp should be concise and easy to understand. Customers don’t have time to read long texts. Get straight to the point while maintaining warmth.
💬"Hi there! 👋 Thanks for reaching out to [Business Name]. Let us know how we can assist you today!"
Personalize the Message
Adding a personal touch makes interactions feel more engaging. If possible, use the customer’s name or reference their previous interaction.
💬 "Hey ! 😊 Welcome back to [Business Name]. How can we assist you today?"
Set Expectations Clearly
If responses are delayed, let customers know your availability and response time. A WhatsApp Business greeting message template should set the right expectations.
💬 "Hello! Our support team is available from [Business Hours]. We’ll get back to you shortly!"
Include a Call to Action
A great greeting message for WhatsApp encourages the customer to take action. Direct them to FAQs, booking links, or customer support.
💬 "Check our FAQs here [Link] or reply with your query, and we’ll assist you soon!"
Keep It Friendly & Professional
The best greeting message for business should balance professionalism and friendliness. Avoid robotic or overly casual language.
💬"Hi! Thanks for contacting [Business Name]. We appreciate your message and will respond as soon as possible. 😊"
By following these best greeting messages for WhatsApp practices, businesses can create smooth and engaging customer interactions.
Stop Losing Customers! Turn Every WhatsApp Greet into a Lead
A basic WhatsApp greeting message might acknowledge customers, but without a strategic approach, it won’t drive engagement or sales. To make the most of every conversation, businesses need to focus on personalization, automation, and continuous optimization.
Which is difficult using the WhatsApp Business App, and you need to have a third-party tool. With BotPenguin, you can strategize and optimize your WhatsApp business greeting messages to ensure every conversation adds value:
✅ Segment and Personalize Your Greetings: BotPenguin helps businesses send tailored greetings based on customer type, whether it’s a new lead, a returning customer, or a loyal buyer, ensuring relevant and engaging interactions.
✅ Capture and Convert Leads Instantly: Every greeting message for business WhatsApp is an opportunity to collect customer details. BotPenguin stores and manages leads automatically for future engagement.
✅A/B Test and Optimize for Maximum Engagement: BotPenguin enables businesses to experiment with different message formats, tones, and CTAs to refine their WhatsApp strategy based on customer responses.
✅ Automate Follow-Ups Without Manual Effort: A single WhatsApp business greeting message template isn’t enough. BotPenguin ensures timely follow-ups, using drip and bulk messaging to keep conversations alive and thereby improve conversions.
✅ Integrate WhatsApp with Other Channels: BotPenguin connects WhatsApp with email, chatbots, and CRM systems, ensuring a smooth and unified customer journey.
🚀 Don’t let potential customers slip away use BotPenguin to turn every greeting into a sales opportunity!
Frequently Asked Questions (FAQs)
Can I set different WhatsApp greeting messages for different times of the day?
Yes! While WhatsApp Business doesn’t allow scheduling, businesses can manually update a greeting message for WhatsApp Business or use BotPenguin to automate WhatsApp greeting messages based on different times.
Can I use different greeting messages for different types of customers?
Yes, businesses can personalize a WhatsApp Business greeting message template for new leads, returning customers, and VIPs using automation tools, ensuring a greeting message for business WhatsApp feels tailored and engaging.
How do I ensure my WhatsApp greeting messages don’t sound robotic?
Make your greeting message for WhatsApp natural and engaging by using a friendly tone, emojis, or questions. The best greeting message for business avoids generic wording and sounds more human. You can aslo copy the above given whatsapp business greeting message template
Can I track how well my WhatsApp greeting messages are performing?
Yes! Businesses can monitor WhatsApp Business greeting message performance using chatbots or CRM integrations. Tracking response, engagement, and conversion rates helps optimize greeting messages for WhatsApp Business.
How can I use WhatsApp greeting messages to generate more leads?
A strong WhatsApp Business greeting message template with a CTA boosts lead generation. AI chatbots, like BotPenguin, automate greetings WhatsApp by directing users to booking pages or lead capture forms.
What’s the best way to personalize WhatsApp greeting messages without using customer names?
Use a greeting message for business WhatsApp referencing user actions, customer segmentation, or a warm conversational tone. This makes the best greeting messages for WhatsApp feel personal and engaging.
