Introduction
You never get a second chance to make a first impression—especially on WhatsApp.
In a world where customers expect fast, friendly, and helpful replies, your welcome message for customers on WhatsApp is your opening pitch, your handshake, your spark ✨
A customer reaches out. You’ve got seconds to show you're not just responsive—but reliable. That first reply sets the tone. It tells them who you are, what to expect, and whether they should trust you.
Most businesses wing it. Some forget to reply at all.
You? You're here to get it right.
This blog gives you 85 copy-ready WhatsApp welcome messages, filtered by tone, industry, and customer journey. Messages that feel human, create momentum, and nudge the conversation forward.
You’ll also get:
Clear steps to set up your WhatsApp Business welcome message
Smart ways to automate replies without losing your personal touch
Real message templates you can use right away
Whether it’s a new lead or a returning customer, a great business welcome message shows you’re ready. And when you’re ready, they stay.
Let’s build replies that work—one message at a time 💬
WhatsApp Welcome Message vs. Greeting Message — Know the Difference
Not all WhatsApp replies are created equal. If you're using them interchangeably, you're missing out on real customer connection. Let’s clear the air and help you use the right message, the right way.
What is a WhatsApp Welcome Message?
Used when the conversation begins.
Not a wave—it’s your first handshake 🤝
A welcome message for customers on WhatsApp is what you send the moment a user connects—whether it’s their first message, a lead magnet trigger, or a chatbot reply.
It can be:
Auto-sent using tools like chatbots or quick replies
Typed manually during live support
Personalized to match tone, timing, and intent
A good whatsapp welcome message isn’t generic. It’s targeted, on-brand, and nudges the user toward the next step—whether that’s browsing, booking, or buying.
What is a WhatsApp Greeting Message?
Think of this as a safety net.
It’s always there—but not always strategic.
A WhatsApp greeting message is something you set inside your WhatsApp Business tools. It’s sent when someone messages you for the first time or after being inactive for 14+ days.
It’s automatic, simple, and one-time.
Usually something like: “Hi there! Thanks for reaching out. We’ll get back to you soon.”
It’s basic—but helpful.
Need examples? You can check out our full list of WhatsApp greeting messages [here →].
Why This Blog Focuses on Welcome Messages
Because welcome messages let you lead.
A welcome message for WhatsApp Business gives you full control. You choose the words. The tone. The timing. And the outcome.
It’s more than a hello. It’s your chance to:
Match the message to your user’s journey
Speak in your brand’s voice
Add personality, clarity, and direction
Move the conversation toward a goal
If you want results, go beyond the default. Use a business welcome message that connects and converts.
Benefits of a Welcome Message for WhatsApp Business
One message can decide what happens next—silence or engagement. A welcome message on WhatsApp is a smart move for customer trust, response, and conversions.
First Impressions Happen Fast
Customers make decisions in seconds. Literally.
When someone messages your business, your WhatsApp welcome message becomes your storefront. It’s the tone-setter, the trust-builder, the icebreaker.
Why it matters:
You have 3 seconds to show you’re worth their time
A solid welcome message for customers on WhatsApp instantly positions your brand as attentive and professional
It gives the customer direction—what to expect, what to do next
Personalization creates emotional pull. Even a name drop or timing reference works
The result? More replies. More momentum. Less ghosting.
A well-crafted business welcome message makes the customer feel seen—and that’s where loyalty starts.
Shapes How Customers Perceive Your Brand
Every word you send tells a story.
A welcome message for WhatsApp does more than say hi—it signals your values, vibe, and whether you care about the customer’s time.
Are you cold and scripted? Or warm and real?
The right tone in your WhatsApp Business welcome message can make a small brand feel premium—or a big brand feel personal. It’s not about size. It’s about presence.
And presence is power.
Boosts Response Rate Instantly
Silence kills conversions. A thoughtful welcome message on WhatsApp keeps the chat alive.
When users see a quick, helpful reply, they respond. It feels like a conversation, not a waitlist.
That simple reply:
Prevents drop-offs
Encourages interaction
Opens the door to upsell, feedback, or support
This is the start of a messaging funnel. And that funnel starts strong when your welcome business message hits the right tone, at the right time.
Creates Emotional Connection
People don’t engage with businesses. They engage with people who make them feel something.
A tailored whatsapp welcome message with just the right tone—friendly, funny, curious, or kind—can spark trust, comfort, and curiosity.
This emotion builds a bridge. One that leads to repeat conversations, not just one-time orders.
Whether it’s a name, a thank-you, or a warm emoji—you’re showing up like a human, not a script 🤝
Triggers Engagement or Conversion
The first message isn’t just a moment—it’s a move.
When your welcome message for WhatsApp Business includes the right cues, customers are more likely to click, reply, or take action.
You can guide them to:
Book a service
Explore your product catalog
Ask a question
Join a group or waitlist
Leave a review or feedback
The message sets the path. It can nudge, prompt, or close.
You’re not guessing—you’re leading.
How to Write Your Own WhatsApp Business Welcome Message
Before you write or automate your welcome message on WhatsApp, there are a few rules under the hood that can make or break your message.
These aren’t restrictions—they’re smart boundaries to help your message land better.
Character Count Matters—But Don’t Count Too Much
There’s no strict limit. But that doesn’t mean go long.
Stick to under 300 characters for better readability
Keep it to 2–3 short lines, especially for mobile
Short messages get faster replies. Long ones get ignored.
A welcome message for WhatsApp Business should feel quick and clear—not like a paragraph from a brochure.
Emojis? Yes. But Keep It Light
Emojis add tone, warmth, and clarity—when used right.
👍 Use them to add a friendly feel
⚠️ Don’t overload or replace words
❌ Never stack them just to fill space
One or two is just enough to give your business welcome message personality.
Links Work—But Test Them First
You can include links in manual messages or automated replies. But:
On some phones, WhatsApp may hide or truncate links in greeting messages
Test how it displays on both iOS and Android
Always use short, branded links if possible
If you're guiding users to a product, catalog, or action—make sure the link shows up clean in your welcome message for WhatsApp.
No Spam, No Triggers
WhatsApp has clear messaging policies. Your whatsapp welcome message must follow:
No unsolicited offers or promotions
No payment requests or sensitive data collection
Use templates (via API) for promotional or recurring messages
Stick to value-first communication. Build trust before you sell.
Automation Has Limits
If you're using WhatsApp Business’s built-in greeting message, it only triggers:
When a user messages you for the first time
Or after 14+ days of no interaction
That’s why writing your own custom welcome message for customers on WhatsApp—manually or through smart auto-replies—gives you more flexibility. You can use chatbots like BotPenguin to get it automated.
You control tone, timing, and outcome. And that’s where the magic happens
85 WhatsApp Welcome Message Templates
Crafted with real-world insights and backed by messaging best practices, these WhatsApp welcome message templates go beyond guesswork.
They’re built from experience, shaped by strategy, and ready to use—so you can connect faster, respond better, and build trust from the very first reply.
They're organized by use case, so you can easily find what fits—and copy-paste with confidence.
By Tone
Stop guessing what to say. Start using welcome messages that are tested, human, and built for response.
These ready-to-send templates are grouped by tone—so you can match your message to your brand’s personality and your customer’s expectations.
Friendly & Casual
Warm, relaxed, and approachable. This tone is perfect for solo founders, lifestyle brands, and local service providers looking to create a human-first experience.
These welcome messages for customers on WhatsApp sound like they came from a real person—not a bot.
Hey there 👋 Thanks for messaging [Brand]! Let us know how we can help—you’re in great hands.
Hi! So glad you reached out. We’re excited to chat—feel free to drop your question anytime.
You made it 🎉 Welcome to [Brand]! Let’s get this conversation started
Hello hello! We’re here and ready to help. What brings you in today?
Yay, you found us 😄 Ask us anything—we’re always one message away.
Each welcome message on WhatsApp should feel effortless, not scripted. Focus on clarity, timing, and a voice that matches your brand’s energy.
When you get the tone right, your whatsapp business welcome message becomes more than a reply—it starts the relationship 💬
Empathetic & Supportive
Warm, gentle, and reassuring. This tone is perfect for brands that prioritize human connection, emotional safety, and heartfelt support.
Whether you're offering wellness services, emotional assistance, or simply want to make people feel seen—these messages are like a hand on the shoulder.
These WhatsApp welcome messages are designed to make people feel cared for, not just responded to. They're thoughtful without being overbearing, and soft without losing clarity.
Hey there, and welcome. You’re not alone—we’re here, ready to help however we can. 💛
Thank you for reaching out to [Brand]. Take your time—we’re here when you’re ready to talk.
Hi. We’re so glad you messaged. Let us know what you need, and we’ll support you every step of the way.
Welcome to [Brand]. Whatever brought you here, we’ve got your back. Let’s take it one step at a time.
You’ve reached [Brand], a place where your needs come first. How can we help lighten your load today?
Each WhatsApp welcome message in this tone is grounded in care, trust, and emotional awareness. They work beautifully for wellness brands, mental health support, coaching services, and anything people-first.
They don’t just welcome—they comfort 🤝🧡
Professional & Clean
Straightforward and courteous. This tone is best for consultants, agencies, legal teams, medical offices, and enterprise brands where professionalism builds trust.
These business welcome messages offer clarity, calm, and confidence—without sounding cold.
Hello, thank you for contacting [Brand]. A team member will be with you shortly to assist.
Welcome to [Brand]. Let us know how we can assist you today—we’re here and happy to help.
You’ve reached [Brand Support]. We’re ready to assist. Please share how we can help you move forward.
Thanks for your message. Please share your query, and we’ll respond as soon as possible during business hours.
We appreciate you reaching out. This is [Brand], and we’re available Monday to Friday, 9–6. Expect a reply soon.
Each welcome message for WhatsApp Business here is designed to reduce friction, create alignment, and set the tone for reliable communication.
If your service requires structure and precision, a clean whatsapp welcome message like this becomes your first handshake 🤝
Luxury & Premium
Refined, elegant, and experience-driven. These messages are ideal for high-end brands in fashion, wellness, beauty, travel, or lifestyle spaces—where service is as important as style.
This tone isn’t loud. It’s intentional. Every welcome message on WhatsApp here is crafted to reflect exclusivity, trust, and care.
Welcome to [Brand]—where every detail matters. How can we make your day better? ✨
Thank you for reaching out to [Brand]. Let’s craft something exceptional together, just for you.
You’re now connected with [Brand Concierge]. We’ll assist you with utmost care and personal attention.
Hello and welcome. Expect nothing less than premium support—how may we serve you?
It’s a pleasure to have you here. Tell us what you’re looking for, and we’ll tailor the experience for you.
Each welcome message for WhatsApp Business in this category is polished for tone and flow. It’s less about being transactional, and more about creating an emotional moment.
These whatsapp business welcome messages work especially well for luxury services, gated memberships, custom consultations, or VIP product lines.
They don’t just inform. They impress 💫
Gen Z / Quirky / Bold
Fun, fresh, and scroll-stopping. This tone is perfect for creators, fast-moving DTC brands, food spots, entertainment platforms, or anything viral-ready. Think memes meet marketing.
If your welcome message WhatsApp needs to break the scroll or spark curiosity, this tone works like magic.
You rang? 👀 Welcome to the chat. Let’s make cool stuff happen—your inbox just got a glow-up.
YO! This is [Brand]—your new favorite corner of the internet. What can we do for you?
Boom 💥 You’re in. Let’s talk discounts, drops, and wild ideas. We like where this is going.
Sup! Wanna talk tacos, tech, or tea? We’re all ears 🎧 Let’s vibe and reply.
Hey hey hey 🙌 This isn’t a bot. It’s just us, typing like humans. Hit us up anytime.
These whatsapp welcome message ideas don’t play it safe. They spark interest, match your customer’s energy, and turn conversations into connection.
If your brand lives online and talks like your audience, this tone doesn’t just work—it converts 🔥
You’ve seen tone-based options. Now let’s go industry by industry—because context changes everything. Each welcome message for WhatsApp Business below is tailored to the type of customer you serve and the kind of conversation you want to start.
Welcome Message for WhatsApp Business By Industry
What works for a salon won’t work for a real estate firm. These messages speak the customer’s language—and align with their journey.
Ecommerce & Retail
Customers in retail and DTC spaces expect one thing: speed to value. Your welcome business message should instantly reassure, guide, and excite—without sounding robotic or salesy.
Here’s how to hit the mark 👇
Hey there 👋 Welcome to [Brand]! Tap below to browse our bestsellers. Got a question? Just reply—we’re here for you.
Thanks for reaching out to [Brand]! Whether you're tracking an order or shopping for something new, we’ve got you covered 💬
Hello and welcome! You're chatting with [Brand]. Ready to explore products we think you'll love? Let’s go 💛
Glad to have you here! Got a wishlist? Send it our way—or ask for personalized picks. We're happy to help 🎁
New drop alert 🚨 You’re just in time! Want to see what’s trending or exclusive today? Let’s dive in.
Each welcome message on WhatsApp here is designed to reduce hesitation and create momentum—guiding users from curiosity to checkout with zero friction.
💡Pro tip: Pair these whatsapp business welcome messages with smart auto-replies or quick-reply buttons like “Shop Now,” “Track Order,” or “Talk to Support” for max impact.
Beauty & Salon
This space is all about warmth, trust, and making people feel seen. A strong welcome message for customers on WhatsApp in the beauty world should feel like a personal invitation to self-care.
Whether you’re offering a service, a product, or a vibe—these messages are your first brushstroke 🎨
Hi gorgeous 💅 Thanks for messaging [Salon Name]. Ready for a glow-up, a trim, or product recs? Let’s make it happen.
Welcome to [Brand Beauty]! You're one message away from your next favorite appointment or product. Ask us anything 💫
So happy to see you here! Ready to feel amazing today? Let’s book your service or chat beauty goals ✨
Thanks for reaching out to [Salon Name]. We’re here to bring your beauty vision to life—what are you in the mood for?
Self-care starts now 🌸 Browse our services or drop your skin, hair, or styling questions—we’re listening.
Each whatsapp welcome message in this section is made to be warm, simple, and customer-first. You're not selling treatments. You’re offering transformation.
Make sure your business welcome message sets the tone for comfort, trust, and something worth returning to.
Healthcare & Clinics
In healthcare, the first message needs to do more than greet—it needs to reassure. A clear and comforting welcome message for WhatsApp helps patients feel heard, safe, and supported.
Here’s how to do it right 👇
Hello, and thank you for contacting [Clinic Name]. How can we assist with your appointment, concern, or support request today?
You’ve reached [Clinic Name]—we’re here to help. Please share your name and what you need assistance with, and our team will guide you from there.
Welcome to [Health Center]. Your health matters to us. Let us know if you’d like to schedule, reschedule, or speak with a professional.
Hi 👋 This is [Clinic Name]. We're here to help with booking, reports, follow-ups, or any urgent queries. Just send us a message.
Thank you for choosing [Clinic]. You’re in good hands. Let’s get you the right info or the right specialist—quickly and calmly.
These whatsapp business welcome messages focus on building trust through structure, care, and tone. They are perfect for clinics, therapy centers, dental offices, wellness practitioners, or medical labs.
When someone reaches out to you in a moment of need, your business welcome message should instantly reduce uncertainty and guide them to clarity.
Coaching & Education
This space thrives on motivation, direction, and trust. A great welcome message for WhatsApp Business should reflect your teaching style—clear, encouraging, and actionable.
You’re not just greeting. You’re guiding.
Hey there 👋 You’ve just taken the first step! This is [Coach/Academy Name]. What would you like to improve, learn, or grow today?
Welcome to [Academy Name]! Let’s unlock your next level. Need course info, mentorship, or access? Reply anytime—we’re listening.
Thanks for joining us 🙌 Ready to grow? Tell us where you’re stuck or what you’re working toward—we’ll help you move forward.
You’re in 💡 [Education Brand] here. From free resources to expert coaching, we’ve got you covered. Let’s find your starting point.
Excited to see you here! Whether you’re exploring a course or ready to dive in—we’re here to guide you, step by step.
Each business welcome message here is about removing doubt, building confidence, and showing that learning starts now. Whether you coach individuals or run an edtech platform, your whatsapp welcome message should feel like the first lesson—simple, focused, and powerful.
Local Services
For local pros—plumbers, tutors, electricians, cleaners—speed, clarity, and trust are everything. Your welcome message on WhatsApp should remove friction and help the customer take action fast.
Hey! Thanks for messaging [Brand]. Need a quote, schedule, or quick fix? We’re ready—just tell us what you need.
Welcome to [Service Name]! Let us know what you're looking for, and we’ll walk you through the next step.
You’re chatting with [Local Pro Name] 🛠️ Quick, reliable, and just one message away from showing up at your door.
Thanks for reaching out! Whether you need help today or planning ahead—we’ll make it easy and get it done.
Let’s fix this 💪 Drop your location and what you need help with—we’ll handle it from there.
These whatsapp business welcome messages aren’t about selling—they’re about solving. Whether you're offering repairs, home services, or personal bookings, your welcome message for customers on WhatsApp should build confidence in seconds.
The faster you earn trust, the faster the job gets done 💬
Restaurants / Food Delivery
Speed and flavor. That’s the combo. Whether you're running a food truck, a fine dining spot, or a delivery kitchen—your welcome message for customers on WhatsApp should be short, tasty, and lead them to their next bite.
You’re not just saying hi. You’re starting their order 🧾
Hungry? 😋 You’re chatting with [Restaurant Name]. Want to browse the menu, book a table, or get something delivered? Just reply and we’re on it.
Thanks for messaging [Brand]! Whether you’re ordering in, making a reservation, or just saying hi—let’s make it delicious.
Welcome to [Restaurant]. What are you craving today? 🍕 Drop a message and we’ll take it from there.
Cravings? Sorted. Tap below to see our latest menu, special offers, or quick delivery options—no waiting, just flavor.
Hi 👋 Ready to order something delicious? You’re in the right chat. We’re here to feed you well and fast.
These whatsapp business welcome messages are designed to convert hungry visitors into happy customers. Keep them quick, friendly, and always action-ready.
When the menu’s one click away, your welcome message on WhatsApp becomes the new front door to your restaurant 🍽️
Real Estate
Buying, renting, relocating—real estate starts with trust. A sharp, helpful whatsapp business welcome message sets the tone for guidance and professionalism. No pressure. Just clarity and next steps.
Welcome to [Real Estate Brand] 🏡 Looking to buy, rent, or just explore? Tell us what you're looking for and we’ll help you find it fast.
Thanks for reaching out! From listings to live tours—we’re here to help you move with confidence.
Hi there! You’re speaking with [Agent Name]. Tell us your dream location, style, or must-haves—and we’ll do the heavy lifting.
Great to hear from you! Ready to find your perfect space? Just share a few preferences and we’ll get started today.
You’ve reached [Brand]. Drop your budget, location, or property type—and we’ll show you what fits, no pressure.
These business welcome messages are built for fast filtering and decision-making. The best welcome message on WhatsApp here acts like a digital doorman—friendly, focused, and always one question ahead.
In a space where trust = transaction, your whatsapp welcome message has to open the door and guide the walk-through.
Your customer journey isn’t one-size-fits-all. Neither should your message be. These WhatsApp welcome message templates are crafted for key touchpoints—so you’re ready with the right message at the right time.
Welcome Message for Customers on Whatsapp First-Time Contact
This is the most important moment in the journey. A great welcome message for customers on WhatsApp breaks the ice, builds trust, and sets expectations—without overwhelming the user.
Your tone should be clear, friendly, and focused on what they need next.
Hi there 👋 Welcome to [Brand]! Whether you’re exploring or ready to dive in, just tell us what you need—we’re here to help.
You’ve reached [Business Name]—your go-to for [value prop]. Tell us what you’re looking for, and we’ll guide you from there.
Thanks for messaging us! This is [Brand], and we’re excited to connect. How can we support you today?
Hello! New here? Awesome 😄 We’re here to walk you through everything. Just ask—we’ll handle the rest.
Great to hear from you! You’re chatting with [Brand Team]. Let’s get you started with the right info or offer.
These whatsapp business welcome messages aren’t just greetings. They open the conversation and create space for your user to reply confidently.
Pairing this tone with smart replies or quick menus makes your business welcome message even more actionable—especially for new leads or ad clicks.
Booking Confirmation
They’ve taken action. Now it’s your turn to deliver reassurance. A well-timed welcome message for WhatsApp Business should confirm the booking, remove doubt, and show what’s next.
Make it feel solid—and easy to follow through.
Your booking with [Brand] is confirmed 🎉 See you on [Date] at [Time]! Questions or changes? Just drop us a message here.
All set! 💬 Your appointment’s locked in. Need to update anything? Let us know 24 hours in advance—we’ve got your back.
Thanks for booking with [Brand]! You’re confirmed for [Service] on [Date]. We’ll remind you a day before—it’s all taken care of.
Success ✅ You’re on the schedule. We can’t wait to welcome you! Reach out anytime if you have updates or questions.
All booked 🙌 We’ll be ready for you at [Location]. Want directions, prep tips, or info? Just ask—this chat stays open.
These business welcome messages make customers feel taken care of—instantly. They show you're organized, reliable, and responsive.
In service-based businesses, trust is built through clarity. A simple welcome message on WhatsApp that confirms their booking is often the first real sign of your professionalism.
Order Placement
They’ve made the purchase—now it’s your turn to reassure and guide. A great welcome message for WhatsApp Business at this stage reduces doubt, sets expectations, and keeps the excitement going.
Clarity builds trust. Speed builds loyalty.
Thanks for your order, [Name]! 🛍️ We’re prepping it now and will send your tracking link as soon as it ships.
Order received! ✅ You’ll get a shipping update once it’s out the door. Got questions? Just reply here anytime.
Woohoo! 🎉 Your order is confirmed. What’s next: [Short 1-liner—e.g., “packing your item,” “customizing it,” “getting it ready for dispatch”].
Just confirming—your order is in! While we get it ready, want to browse similar picks or new arrivals? Tap below 👇
Thanks for shopping with [Brand] 🙌 Your item is being processed. We’ll keep you posted every step of the way.
These whatsapp welcome message templates not only confirm the transaction—they reinforce confidence.
When your business welcome message acknowledges the order and sets a clear next step, it reduces post-purchase silence and improves retention.
Support Request
Support isn’t just about solving a problem—it’s about showing up. A fast, caring, and clear welcome message on WhatsApp turns friction into trust from the very first reply.
Here’s how to set the tone for a great support experience:
Hi 👋 Thanks for reaching out. We're here to help! Could you share a few quick details so we can assist you faster?
Got it! A support agent from [Brand] is on it. You’ll hear from us shortly—we appreciate your patience 💬
We’ve received your message. While we investigate, feel free to share screenshots, order numbers, or anything that helps us help you better.
Thanks for flagging this. Our team is reviewing the issue and will follow up within [X] hours. You’re in good hands.
Support is on the way 💡 We’ll message you as soon as we have an update. Need to add anything? Just reply right here.
These whatsapp business welcome messages give clarity and calm during moments that matter. They don't solve the problem yet—but they make the customer feel supported while they wait.
And that’s what great service starts with—empathy, speed, and a response that feels human.
Returning Customer
When someone comes back, it’s not just another message—it’s a relationship in motion. A good welcome message for WhatsApp Business should reflect that loyalty and invite deeper engagement.
This isn’t about selling. It’s about reconnecting.
Hey [Name], welcome back! 😊 Need help with a new order or checking on something old? We’re right here if you need us.
Great to see you again 👋 Want to check out what’s new or pick up where you left off? Just let us know.
You’re one of our favorites 💬 Thanks for coming back. Ready to continue or explore something fresh today?
Back again? We love that 🙌 Tell us what you need—we’ll take care of it like always.
Welcome back to [Brand]! We’re ready to make this experience even better than the last. Ask us anything.
These whatsapp welcome message templates do more than greet—they nurture loyalty.
With returning users, your business welcome message is your softest sell and your strongest touchpoint. Make it count.
How to Automate Your Welcome Messages for Customer on WhatsApp
Manual replies are great—until they don’t scale. If you’re serious about saving time and building better conversations, automation is the move.
And tools like BotPenguin make it easy to set up your WhatsApp welcome message in minutes.
BotPenguin: Your Welcome Message Wingman 🤖
BotPenguin is a smart WhatsApp chatbot builder made for small teams and fast-growing brands. It lets you create automated WhatsApp Business welcome messages without writing a single line of code.
What you can do with BotPenguin:
Create custom welcome flows based on user triggers
Send welcome message on WhatsApp after opt-ins, form fills, or first messages
Add buttons, images, and quick replies
Route users to the right person or product instantly
Track replies, engagement, and leads in one place
Whether you’re sending a business welcome message or guiding a user through your catalog, BotPenguin gives you control without complexity.
⚡ Pro tip: Start with a simple greeting, then follow it with logic-based replies (e.g., “Press 1 for pricing, 2 for support”).
When to Trigger Messages
Timing is everything. A well-placed welcome message for customers on WhatsApp can turn interest into action.
Here’s when to automate your welcome:
New User Initiates Chat
Send a friendly, fast reply that tells them they’re in the right place. Make it human, not robotic.
“Hey there 👋 Welcome to [Brand]! Let us know how we can help today.”
After Ad Click
They clicked for a reason—follow up fast. Reinforce the offer or product they saw.
“Thanks for clicking! Ready to claim your offer? Reply YES to get started 💬”
After Form Fill or Order Confirmation
Keep the excitement alive. Use your whatsapp welcome message to confirm and guide what’s next.
“We’ve got your details ✅ Your booking is in. Want to track it or ask a question? Just reply here.”
Every automated message should feel like it came from a real person—because connection drives conversion.
🔄 Visual Flow: WhatsApp Welcome Automation
User Sends Message
↓
Auto Welcome Message Triggers
↓
User Sees Smart Menu
↓
Chooses an Option (CTA buttons / Text Replies)
↓
Bot Responds with Next Step (Info, Link, or Human Agent)
This structure turns a simple welcome message on WhatsApp into an interactive conversation that feels natural and immediate—without overwhelming the user.
Conclusion
A great conversation doesn’t start with a pitch—it starts with the right hello.
The right welcome message for WhatsApp Business isn’t about being perfect. It’s about being present. Timely. Human. Clear.
Whether someone’s placing an order, booking a service, or coming back for the fifth time, how you greet them shapes how they feel about your brand from message one.
You now have 85+ ways to do that—no second guessing, no starting from scratch.
Start for free with BotPenguin and automate your welcome messages effortlessly.
And let your business welcome message do what it’s built for: open doors, build trust, and move the conversation forward.
Frequently Asked Questions (FAQs)
Can I use different welcome messages for different teams or departments?
Yes. BotPenguin tools let you customize your welcome message for WhatsApp Business by routing chats to sales, support, or service teams based on user input.
Do WhatsApp welcome messages support rich media like PDFs or catalogs?
Yes. You can enhance your whatsapp welcome message with PDFs, catalogs, or videos—especially through WhatsApp Business API or tools like BotPenguin.
Is it possible to A/B test WhatsApp welcome messages?
Yes. You can test multiple business welcome message versions to track engagement and conversions. BotPenguin and similar tools help set this up.
What’s the best time of day to send an automated welcome message?
Right after user interaction. A fast welcome message on WhatsApp boosts engagement by 50%, especially when triggered from ads, clicks, or web forms.
Does BotPenguin support multi-language WhatsApp welcome messages?
Yes. BotPenguin allows you to build multi-language welcome messages for WhatsApp so users get replies in their preferred language automatically.
Is BotPenguin good for small businesses using WhatsApp?
Absolutely. BotPenguin is built for speed, scale, and simplicity—ideal for automating welcome messages for customers on WhatsApp without needing code or a big tech team.
