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7 Best Chatbot Platforms for Ecommerce on WhatsApp

Updated on
Mar 29, 202410 min read
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    Table of content

  • Criteria for Selecting a Chatbot Platform
  • 1. BotPenguin
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  • 2. Chatfuel
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  • 3. MobileMonkey
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  • 4. ManyChat
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  • 5. Tars
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  • 6. Botsify
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  • 7. Landbot
  • Conclusion
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  • Frequently Asked Questions (FAQs)

E-commerce platforms are taking business to new heights through WhatsApp chatbots.

With powerful chatbot platforms, businesses can automate processes, streamline operations, and deliver exceptional shopping experiences - all within the popular messaging app. 

In this blog, we will explore top chatbot platforms like BotPenguin, MobileMonkey, Chatfuel, ManyChat, Tars, and more - analyzing their standout features, integration capabilities, automation tools, and more. 

We'll examine how these platforms empower eCommerce through personalized recommendations, seamless payments, lead generation, and around-the-clock customer support. 

Read on to learn how chatbots can change your business! Before stating looking into the platforms let us see the criteria for selecting a chatbot platform.

Criteria for Selecting a Chatbot Platform

Chatbot Platform

There are several key factors to consider when evaluating chatbot platforms for eCommerce purposes. 

Some important considerations include:

  • Customization: The chatbot platform should allow businesses to customize the chatbot's responses and interactions to match their branding and unique needs.
  • Integration capabilities: The platform should seamlessly integrate with other eCommerce tools, such as payment gateways and customer relationship management (CRM) systems.
  • Scalability: The chatbot platform should be able to handle increased traffic and growth as the business expands.
  • User-friendliness: The platform should be easy to use and require minimal technical knowledge.

By carefully evaluating potential chatbot platforms using these criteria, businesses can select the right platform that will help drive sales and enhance customer experience.

Let us start with the first Chatbot Platforms for Ecommerce on whatsapp.

1. BotPenguin

BotPenguin is a chatbot platform that provides customized WhatsApp chatbots for eCommerce businesses. 

Some key features and benefits of BotPenguin include:

  • Customization
    BotPenguin offers many templates and customization options, allowing businesses to design chatbots that fit their specific brand and requirements.
features of botpebguin custom chatbot builder


Seamless Integration
BotPenguin integrates seamlessly with major eCommerce platforms, including Shopify, Magento, and WooCommerce, making it easy to set up and automate your eCommerce chatbot.

botpenguin crm integrations


  • Multilingual capabilities
    BotPenguin can communicate with customers in multiple languages, helping businesses to reach a global audience.
  • AI-powered
    BotPenguin's AI-powered chatbots can learn from customers' past interactions and preferences, providing them with personalized responses and recommendations.

BotPenguin is an excellent option for eCommerce WhatsApp businesses looking for a chatbot platform that offers customization, Integration, and personalization capabilities.

And the tech for BotPenguin just doesn't stop there!

With all the heavy work of chatbot development already done for you, move forward to setting up a top-notch AI WhatsApp chatbot for your business with features like:

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2. Chatfuel

Chatfuel WhatsApp Chatbot
Source: Chatfuel

Chatfuel is another popular chatbot platform on WhatsApp that can enhance eCommerce businesses. Some key features and benefits of Chatfuel include:

  • Drag-and-drop interface
    Chatfuel's user-friendly interface makes it easy to create and manage chatbots without any coding knowledge.
  • Multimedia capabilities
    Chatfuel provides multimedia support, allowing businesses to incorporate videos, images, and GIFs into their chatbot conversations.
  • Integration with popular business tools
    Chatfuel can be integrated with popular eCommerce and business tools such as Shopify, Stripe, and Mailchimp.
  • Analytics and insights
    Chatfuel provides a range of analytics and insights that help businesses monitor customer interactions and improve their chatbot's performance.

Suggested Reading:

Chatfuel Alternative | BotPenguin vs Chatfuel


  • Limited flexibility and customization compared to coding a chatbot from scratch
  • Additional costs for advanced features like broadcasting and analytics
  • Primarily focused on Facebook Messenger, with more limited support for WhatsApp

3. MobileMonkey

Mobilemonkey WhatsApp Chatbot
Source: Messenger Bot

MobileMonkey is a powerful chatbot platform on WhatsApp that offers a wide range of features specifically designed for e-commerce businesses. 

Here are some key features and benefits that MobileMonkey brings to the table:

  • Templates and Customization Options
    You can easily customize these templates to suit your brand's voice and style, ensuring a seamless integration of the chatbot within your overall customer experience.
  • Effortless Integration 
    You can effortlessly sync your chatbot with your online store, allowing customers to browse products, get personalized recommendations, and purchase directly within the WhatsApp chat.
  • Automated Customer Support 
    With MobileMonkey, you can automate customer support and sales assistance, freeing up your team's time to focus on more complex customer needs. 
  • Lead Generation 
    You can leverage chatbot surveys, quizzes, and interactive forms to qualify leads and nurture them toward a purchase, increasing sales and customer engagement.

Suggested Reading:

Affordable Mobilemonkey alternative - Try BotPenguin at $5/month


  • Can be complex for non-technical users to set up and manage
  • Additional costs for some premium features like advanced segmentation and automation
  • Limited built-in analytics and data insights compared to some competitors


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4. ManyChat

ManyChat WhatsApp Chatbot
Source: Manychat

What is Manychat?

ManyChat is another fantastic chatbot platform on WhatsApp that empowers eCommerce businesses. Let's explore its standout features and benefits:

  • Drag-and-Drop Interface
    You can easily design conversational flows, incorporate rich media such as videos and images, and enhance user engagement.
  • Integration with Popular eCommerce 
    This enables data synchronization, order processing, and automated email marketing campaigns, providing a holistic approach to your eCommerce operations.
  • Powerful Automation and Sequences
    You can set up abandoned cart reminders, personalized promotions, and post-purchase follow-ups, increasing conversions and customer satisfaction.
  • Analytics and Insights for Continuous Improvement
    You can track key metrics like engagement rates, conversion rates, and user responses, allowing you to refine your chatbot strategy and continuously improve your customer experience.

Suggested Reading:

Seeking ManyChat Alternatives? Deploy a 3x More Affordable Chatbot in 3 Minutes


  • Additional costs for premium plans to access more advanced features
  • Can feel "salesy" with focus on lead generation and marketing automation
  • Less robust analytics compared to platforms built specifically for e-commerce

Suggested Reading:

How to Use Chatbots to Boost WhatsApp Ecommerce 

5. Tars

Tars WhatsApp Chatbot
Source: Tars

Tars is a leading chatbot platform on WhatsApp that offers a comprehensive set of features and benefits tailored explicitly for eCommerce businesses. Let's dive into what makes Tars a game-changer:

  • Customization
    With a user-friendly interface and a wide range of templates, you can create conversational flows that guide customers through the purchase journey and beyond. Personalization is the name of the game!
  • Seamless Integration
    This means you can synchronize your chatbot with your online store, enabling customers to browse products, ask questions, and make purchases within the WhatsApp chat. The ultimate convenience!
  • Personalization
    This allows them to provide personalized recommendations and tailored shopping experiences that boost customer satisfaction and increase sales. Your customers will feel indeed seen and understood!
  • Lead Generation
    You can capture customer information through interactive chatbot forms, quizzes, and surveys. The chatbot then automates follow-up messaging and nurturing sequences, easily taking leads from awareness to purchase. More leads, more sales!


  • Steep pricing model that may not suit small or early-stage businesses
  • Potentially complex interface for users with no coding knowledge
  • Less seamless integration with wider business systems compared to some competitors
  • Limited flexibility to add new channels beyond popular messaging apps

Suggested Reading:

E-commerce on WhatsApp: Building a Profitable Online Store

6. Botsify

Botsify is another outstanding chatbot platform that allows eCommerce businesses to thrive on WhatsApp. Let's see how Botsify brings exceptional features and benefits to the table:

  • Intuitive and Code-Free Bot Design
    With Botsify, you can design, deploy, and manage chatbots without coding knowledge. Its intuitive interface and drag-and-drop functionality make creating conversational flows a breeze. You can have your chatbot up and running in no time!
  • Seamless Integration 
    Botsify seamlessly integrates with popular eCommerce tools like Shopify, WooCommerce, and BigCommerce, as well as CRM systems like Salesforce and HubSpot. This Integration allows you to automate order tracking, inventory management, and customer support processes, ensuring a seamless customer experience.
  • Multichannel Support
    With a consistent and cohesive presence across multiple channels, you can enhance customer engagement and increase brand loyalty. It's all about being where your customers are!
  • Analytics and Insights 
    You can identify areas for improvement, fine-tune your conversational flows, and ensure your chatbot delivers exceptional experiences to your customers.

Suggested Reading:

Botsify Alternative | BotPenguin vs Botsify


  • Additional costs for some premium features like broadcasting and custom integrations
  • Limited analytics capabilities compared to dedicated analytics platforms
  • Less specialized for ecommerce compared to some competitors


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7. Landbot

landbot whatsapp chatbot
Source: Landbot

With Landbot, you can create conversational chatbots on WhatsApp that engage customers, streamline processes, and drive sales. Here's what makes Landbot stand out from the crowd:

  • Interactive and Engaging Conversations
    From asking questions to collecting feedback, the chatbot can guide customers through the purchase journey and provide them with a personalized experience. You'll never have a dull conversation again!
  • Seamless Integration with eCommerce Platforms
    Landbot seamlessly integrates with popular eCommerce platforms such as Shopify and WooCommerce. Connecting your chatbot with your online store allows customers to browse products, ask questions, and purchase directly within the WhatsApp chat. Convenience at its finest!
  • Rich Media Integration
    This allows you to showcase your products in a visually appealing way, making the shopping experience more interactive and enticing for customers. Your products will practically jump off the screen!
  • Automation and AI for Efficient Operations
    The chatbot can handle routine tasks like answering frequently asked questions, providing order updates, and processing payments. This frees up your team's time, allowing them to focus on more complex customer needs. It's like having an extra pair of hands!

Suggested Reading:

Best Landbot alternative - Try BotPenguin's FREE Forever Plan


  • Additional costs for premium features like automation and third-party integrations
  • Less seamless integration with backend systems than some competitors
  • Limited flexibility to extend bot functionality beyond preset templates


Using chatbot platforms is a e-commerce by automating routine tasks, streamlining operations, and delivering exceptional shopping experiences through messaging apps.

Businesses now have the power to engage customers, boost sales, and provide around-the-clock support - all with the help of AI-powered chatbots.

By selecting the right platform for Ecommerce on whatsapp like BotPenguin, businesses can take advantage of WhatsApp's massive user base. As it stands out as the clear winner among chatbot platforms for eCommerce businesses on WhatsApp.

With our intuitive no-code interface, powerful automation capabilities, and seamless integrations, BotPenguin allows businesses to create engaging shopping experiences that boost sales. 

Our extensive library of templates also makes it easy to get started. 

Best of all, BotPenguin is affordable and scalable to handle increased traffic as your business grows. 

If you want to revolutionize your WhatsApp commerce and take it to new heights, BotPenguin is the platform to choose.

Suggested Reading:

WhatsApp Ecommerce: Selling Globally Online, Made Easy

Frequently Asked Questions (FAQs)

What is a chatbot platform for ecommerce on WhatsApp?

Ecommerce on whatsapp is a software program that enables businesses to create conversational interfaces that answer customer queries, assist them in purchasing, and offer support services on the messaging app, WhatsApp.

What are the advantages of using a chatbot platform for ecommerce on WhatsApp?

Ecommerce on whatsapp chatbots can provide 24/7 availability, faster response times, personalized interactions, and cost-effective solutions for businesses. They can also improve customer engagement, increase sales, and ensure customer satisfaction.

Which are the best chatbot platforms for ecommerce on WhatsApp?

The top 7 chatbot platforms for ecommerce on WhatsApp are BotPenguin, Xenioo,, BotStar, Tars, Botsociety, MobileMonkey, and ManyChat. They offer various features like AI integration, user-friendly interfaces, easy integration & deployment, and more.

What is the cost of using a chatbot platform for ecommerce on WhatsApp?

Most chatbot platforms offer flexible pricing plans, ranging from free to premium. The cost depends on the features offered, the complexity of the chatbot, the number of interactions, and the languages supported.

Do I need any technical expertise to create a chatbot for ecommerce on WhatsApp?

IT experience is not always required. However, a basic understanding of programming, APIs, and chatbot design & development tools would be helpful. Most chatbot platforms for ecommerce offer user-friendly interfaces and provide step-by-step tutorials & support.

How can chatbots improve ecommerce sales through WhatsApp?

Ecommerce on whatsapp can provide personalized product recommendations, assist with product searches, provide feedback & reviews, offer discounts & coupons, process orders & payments, and provide post-purchase support. This can lead to increased customer engagement, satisfaction, and sales.

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