BotPenguin empties your workload, not your wallet. Get Omnichannel access without add-ons, AI Chatbot + ChatGPT, WhatsApp Commerce, and 60+ native integrations.
Detailed head-to-head
BotPenguin is priced at $50 per annum, while Freshchat is priced at $300 per annum.
Both BotPenguin and Freshchat offer unlimited chatbots per account.
BotPenguin and Freshchat both offer multi-platform integration for websites, WhatsApp, FB Messenger, and Telegram.
BotPenguin offers voice support with Twilio integration, while Freshchat offers voice support without integrations.
It depends on the user's needs and budget, but BotPenguin offers competitive features and pricing.
| Features | BotPenguin | Freshdesk |
|---|---|---|
| Free Lifetime Plan | Free forever with 2000 monthly messages | Free forever plan without chatbot |
| Pricing | $50 per annum | $300 per annum |
| Number of chatbots per account | Unlimited | Unlimited |
| Multi Platform Integration (Website, Whatsapp, FB Messenger, Telegram, Landing pages) | Available for all platforms | Yes but needs add-ons for Telegram and Instagram |
| No code Chatbot builder |  | |
| Ease to manage Bot Installation and functionality. | | |
| Easy to navigate UI with placeholders, help text and tutorials | | |
| Add team members and provide them role-based access | | |
| Multi-channel Live Chat support | | |
| Human handover and real-time user simulation with typing delays | | |
| Voice support for Bot users | Available with Twilio Integration | Available |
| Multilingual Capabilities | | |
| No-Code Integration with all available and custom CRMs/Apps | | Limited native integrations |
| Smart Intuitive responses based on keywords | Available for all social media channels like Facebook, WhatsApp and Telegram | Available for all social media channels like Facebook, WhatsApp and Telegram |
| User segments based on Tag/Attributes for campaigns and broadcasts | | |
| Block specific IPs. URLs or Country Codes | | |
| Schedule drip campaigns for customer onboarding journeys | Available on all channels FB, WhatsApp and Telegram | Available on all channels |
| Schedule broadcasts message | Available on all channels FB, WhatsApp and Telegram | Available on all channels |
| WhatsApp Automation to manage catalogs, orders and automated responses | | |
| Data Analytics, bot-wise and based on leads/messages | | |
| Generate Customizable reports | | |
| View and download customizable data of subscribers | | |
| Omnichannel customer support via phone, email, chat, WhatsApp | Available on all channels | WhatsApp Support not Available |
| View conversation history of users | | |
| Enterprise-grade Security, SSL encryption | | |
| Affiliate programs and White label reseller plans | Personalized on boarding of partners | Personalized on boarding of partners |
| Knowledge base with Help Center, FAQs, Tutorials | Available | Available |
| Personalized onboarding and free Bot designing support | Available | Available |
| WhatsApp API | |  |
| Enterprise Integrations | | |
| ChatGPT | | |
| Try BotPenguin | Try BotPenguin |
Disclaimer: Based on our research and information available on the website.
Pricing: You need a calculator to add all prices for Freshchat, integrations, AI add-ons, and sessions. $18 is just enough to get you started. Costly AI: Freshchat offers Freddy AI as an addon with sessions. A 1000 session powered by AI will cost you $96. Limited Integrations: Freshchat lacks native integrations because it offers them as add-ons on the app marketplace. Some are free, and most are paid. 
Costly Advanced Features: The advanced features needed to set up complex marketing automations, analytics, and team management are available in the Pro plan at $50/month.No Templates: Freshchat lacks chatbot templates, which are crucial for swiftly customizing your bot according to business use cases. Add-ons: Although Freshchat has some solid features, you can only use them as add-ons, so you’ll have to pay extra bucks.
Seamlessly connect with 60+ native integrations. No marketplace, no add-ons. All-in-one Chatbot. Deploy for sales, support, lead capture, and marketing automation. In-built omnichannel support. Reach customers at all touchpoints without paying extra. 
Convert customers with WhatsApp & Telegram using personalized broadcasts & drip campaigns. Launch any type of business chatbot in minutes with ready-to-roll 40+ templates. Pay 6x less for better features. Lighten your manual workload without lightening your wallet.
BotPenguin is an ideal Freshchat alternative. It offers pioneering conversation AI, conditional flows, customization, omnichannel support, and a wide range of features.
BotPenguin is a great alternative to Freshchat with omnichannel support and integrations across multiple platforms including website, WhatsApp, FB Messenger, SMS, and Telegram. It also has voice support with Twilio integration.
BotPenguin offers a Free-forever plan, which is perfect if you're just starting with chatbots. You get to create one chatbot for every channel with a 2000 monthly message limit. That’s why BotPenguin’s the free Freshchat alternative.
The pricing plan for Freshchat is quite steep, ranging from Growth - $18 per month, Pro - $50 per month, and Enterprise for $77 a month. It will increase due to marketplace apps, add-ons, and taxes. Freshchat alternatives like BotPenguin offer much simpler pricing with the same features.
Yes, Freshchat is a separate product from Freshdesk, though both are part of a suite of business software products from Freshworks.
Pick the best Chatbot Builder in the industry
BotPenguin is the best AI Chatbot maker platform. Create a Chatbot for WhatsApp, Website, Facebook Messenger, Telegram, WordPress & Shopify with BotPenguin - 100% FREE! Our chatbot creator helps with lead generation, appointment booking, customer support, marketing automation, WhatsApp & Facebook Automation for businesses. AI-powered No-Code chatbot maker with live chat plugin & ChatGPT integration.
BotPenguin is the best AI Chatbot maker platform. Create a Chatbot for WhatsApp, Website, Facebook Messenger, Telegram, WordPress & Shopify with BotPenguin - 100% FREE! Our chatbot creator helps with lead generation, appointment booking, customer support, marketing automation, WhatsApp & Facebook Automation for businesses. AI-powered No-Code chatbot maker with live chat plugin & ChatGPT integration.
Copyright © 2018 - 2024 Relinns Technologies Pvt. Ltd.All RightsReserved.
Learn more
