The benefits of chatbots can be known from the fact that chatbots are causing a paradigm shift in the way people interact with data and services online. With the advancements in AI ( Artificial Intelligence ) and Machine Learning, chatbots are envisioned to be the next big thing by companies such as Google, Microsoft, Facebook, etc. There are benefits of chatbots as they are the mode of direct customer business engagement through text or voice.
Key Benefits of Chatbots
Chatbots for productivity: According to surveys, productivity is the chief reason for using chatbots, i.e., ease of use, speed, and user-friendly interface. Chatbots’ advantages are that they provide assistance and access to information. One of the key benefits of chatbots is that they answer the basic questions and the user does not have to wait for the human agent’s response.
Chatbots for help and information: In this case, the benefits of chatbots are that chatbots can guide you for the daily tasks, e.g., travelling, weather reports, daily news, etc. Chatbots updates you with information specially tailored for you.
Chatbots for entertainment: One of the benefits of chatbots is that they can be funny and entertaining. You can converse funnily with them. Whenever you feel bored, or you are lonely, you can just start chatting with the chatbots.
Chatbots for miscellaneous tasks: Some benefits of chatbots are that you can talk about sensitive issues with them that are not convenient with the human-human conversation. They can also handle monotonous tasks.
These benefits of chatbots will play a key role in their advancements and future results. As envisioned by the world leaders, the chatbots will emerge as the successor to GUIs and are going to be the game-changer in the IT industry.
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End of part 8