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Helpshift delivers AI-powered in-app support to your mobile users through its SDK. BotPenguin adds a no-code chatbot layer across WhatsApp, your website, and Instagram, and routes every conversation into Helpshift automatically- no developer needed, no issue-based billing.
Helpshift is a mobile-first customer support platform built for gaming, SaaS, and app companies. It embeds AI-powered support directly inside mobile apps through a native SDK, combining in-app messaging, Smart Intents, an Answer Bot, and a full ticket management system. Teams that need to handle millions of in-app support interactions at scale use Helpshift to automate triage, deflect common questions, and keep users inside the app the whole time.
Helpshift is built for inside the app. But your users are also on WhatsApp, your website, and Instagram, and those conversations need handling too. Setting up Helpshift on external channels requires developer time, SDK implementation, and adds to your issue-based billing. BotPenguin adds a no-code AI chatbot layer across every external channel you need, routes conversations into Helpshift with full context, and works alongside your existing Helpshift setup without touching your SDK. Available on all paid plans. Test it free during your trial.
Your chatbot captures support questions on WhatsApp, your website, and Instagram before they reach your team. Common questions get resolved automatically. Cases that need a human create a Helpshift issue instantly with the full conversation transcript attached.
See AI Chatbots
For conversations that go beyond a quick answer, the AI Agent holds a natural multi-step conversation, qualifies the issue in detail, and escalates to Helpshift with complete context. Your agents pick up without asking the user to repeat a single thing.
See AI Agents
Set rules for which conversations create Helpshift issues and which get resolved automatically. Priority, category, and team assignment are set from chatbot conversation data before the issue ever lands in your support queue.
See AutomationsHelpshift's AI automation runs through its native SDK inside your mobile app. It handles in-app messaging, Smart Intents, and bot flows for your mobile users. BotPenguin adds a no-code AI chatbot across WhatsApp, your website, Instagram, and every other external channel, on flat pricing with a free tier, and routes every conversation to Helpshift automatically. No SDK integration on the BotPenguin side. No per-issue billing for the chatbot layer.
Helpshift Native AI (In-App)
BotPenguin + Helpshift
No SDK integration needed. No developer required. Three steps between you and a no-code chatbot routing external conversations into Helpshift.
Log in to BotPenguin, select your bot, and open the Integrate tab. Find Helpshift in the list and click Connect. Then log in to your Helpshift account, click the Settings icon on the left of your dashboard, and switch to the APIs tab. Copy your API Key and Domain and paste both into BotPenguin. Click Connect and wait for the Integrated Successfully confirmation.
Step 1Map your chatbot questions to the corresponding Helpshift issue fields. Name, email, issue type, platform, and any qualifying answer your flow collects. BotPenguin auto-fetches your bot question list, so make sure your chat flow is configured before this step. Once mapping is complete, you will see the Mapping Successfully confirmation.
Step 2Create a dummy lead through your chatbot and confirm it appears in Helpshift with the correct fields, priority, and transcript attached. Once everything looks right, turn it on for all live traffic. Every external channel routes into Helpshift from that point on.
Step 33x
more external support channels covered with the same Helpshift team after adding BotPenguin across WhatsApp, Instagram, and website.
60%
of external support questions resolved automatically by BotPenguin before reaching a Helpshift agent, reducing queue volume without reducing coverage.
40%
reduction in time agents spend gathering context, after BotPenguin began pre-qualifying and pre-filling every Helpshift issue before it landed in the queue.
Real ways gaming, SaaS, and mobile-first businesses extend Helpshift with BotPenguin across every external channel.
Capture customer support questions on WhatsApp and website before they reach the in-app channel. Route to Helpshift with order details and issue type pre-captured.
Resolve product FAQs on the website chatbot automatically. Route bug reports and feature requests to Helpshift as labelled issues with full context.
Capture patient support questions on WhatsApp outside app hours and route to Helpshift with issue type and user details already attached.
Handle property and process FAQs via website chatbot and route complex buyer or tenant issues to Helpshift for agent follow up.
Capture student support questions on WhatsApp and website and route to Helpshift with issue category set automatically.
Handle booking support questions via WhatsApp chatbot automatically and route complex travel issues to Helpshift with the full conversation attached.
Answer policy and claims FAQs on WhatsApp automatically and route complex cases to Helpshift as pre-qualified issues with full context.
Connect BotPenguin's conversational AI to your CRM, payment gateway, calendar and eCommerce platform in minutes. No-code, no disruption. Your existing tech stack stays exactly as it is.
Free to start. No credit card required.
Is the Helpshift chatbot integration free?
The Helpshift chatbot integration is included on every paid BotPenguin plan at no extra cost. View BotPenguin pricing to compare plans. You can test it during the free trial without a credit card.
How is BotPenguin different from Helpshift's own AI?
Helpshift's AI automation runs through its native SDK inside your mobile app. It handles Smart Intents, Answer Bot, and custom bot flows for in-app support. BotPenguin adds a no-code AI chatbot across WhatsApp, your website, Instagram, and every other external channel, and routes conversations into Helpshift automatically with no SDK integration required on the BotPenguin side.
Does the Helpshift integration work with WhatsApp?
Yes. WhatsApp conversations are captured by BotPenguin, qualified in conversation, and routed to Helpshift as issues with the full chat transcript attached. BotPenguin handles the no-code WhatsApp layer without requiring SDK implementation or adding to your Helpshift issue-based billing.
Do I need SDK integration to connect Helpshift to BotPenguin?
No. The BotPenguin side of the integration is fully no-code. You need your Helpshift API key and domain, both available from your Helpshift dashboard in under two minutes. Paste them into BotPenguin, map your fields, and go live. Your existing Helpshift SDK continues to handle in-app support exactly as before.
Can BotPenguin resolve support questions automatically, or does it only create Helpshift issues?
Both. BotPenguin resolves common questions automatically without creating a Helpshift issue. When a case needs a human, it creates a Helpshift issue with the full conversation attached, the right priority set, and the correct category assigned. Your team handles only what the bot cannot resolve.
Which external channels does BotPenguin add to my Helpshift stack?
WhatsApp, Instagram, Facebook, Telegram, SMS, Microsoft Teams, and your website. Every conversation is routed to Helpshift automatically with full transcript and pre-filled issue fields. These are the channels outside the Helpshift in-app SDK environment.
Can BotPenguin work as an AI agent with Helpshift, not just a rule-based chatbot?
Yes. BotPenguin's AI agent handles multi-step support conversations on external channels, qualifies the issue in natural conversation, and escalates to Helpshift as a fully labelled issue with complete context. Your agents never start a case cold.
