Man in black interacting with a blue customer services chatbot

May 24, 2019

Customer Service Chatbot: The Most Progressive Industry

You are still wondering how customer service is important in businesses? Or why the customer service chatbot is so helpful?

We are here to answer all your questions!!

A chatbot is a new-age technology designed to simulate conversations between itself and the users. These can provide 24/7 customer support and quick resolution to customer queries.

They are integrated with messenger answer bots, where one to one interaction with the customer is comfortable.

Customers can ask their queries via messaging, just like real-time chatting with their friends. It’s a new channel for providing customer support.

Users do not hesitate while chatting with a customer service chatbot. It’s much easier than waiting for a customer care executive to pick up the call and solve the queries. Still, the response is not fully satisfying.

“50% of chatbots are used to provide customer support, and the number tends to increase by 2020.”

Why providing customer service is so important?

One of the main motives for every business is to provide the best customer service to their customers. For that purpose, companies are indulging huge chunks of investment into their activities.

Companies engage hundreds of employees and pay huge salaries because they want to provide the best customer support.

Two boys and one girl interacting with a blue customer service chatbot
Users interacting with the customer service chatbot

They believe that providing excellent customer service will help them re-marketing their products and will get them goodwill.

For example:

Suppose you own online business of selling electronic goods. Some customers are unable to understand how to use some of the products and they wish to seek instant customer support.

If you have engaged a chatbot for website, then they will enter their queries. This will help you re-market your products through excellent after-sale service.

Problems faced by customers with traditional online experience:

• 34% of users say that sites are hard to navigate.

• 31% of users say that they cannot find answers to simple questions.

• 28% of users say that essential details about a business are hard to find.

• 27% of users say that it takes too long to find services.

• 16% of users say that outside regular opening hours they don’t offer any service.

All these problems can be solved when you engage a custom chatbot. It navigates sites and provides customers with secure search options.

How does customer service chatbot help businesses?

“35% of users say that they would use a chatbot for resolving complaints or problems.”

Customer service chatbots are much more efficient in their working as compared to customer care executives.

Customers are impatient and wish to seek immediate resolution to their problems. And bots respond in just 45 seconds and also make relevant suggestions.

So many businesses invest millions to provide excellent customer service but still are unable to offer the same. But with the chatbot, you can easily customize your answers. It is much more economical than engaging a customer care executive in your business.

Conclusion:

To move ahead in your business and to survive in this competitive world, it is essential to adopt new age technology.

With the increasing expectations of the customers, it is becoming more challenging to provide them useful and efficient customer support.

With the introduction of chatbot technology, the task has become more simple, efficient and economical.

But if you are confused that which chatbot maker must be engaged in your business. Then you must try and create your free chatbot today via https://botpenguin.com/.

Bot penguin is an AI-powered chatbot platform. It easily enables you to build incredible chatbots to engage your customers on the website, Facebook messenger and other chatbot platforms. It offers reasonable pricing, which saves your huge chunks of investment.

We would like to know your opinions in the comment section below!!

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