Customer Service Chatbot for website
Chat window on your website where visitors can interact with BotPenguin
Customer Service Chatbot for facebook messenger
Chat Window on messenger powered by BotPenguin ensures even your social media traffic is not unattended.
Agent Chat interface
Chat interface for your team agents to take over the bot if and when required.
Build your own bot without any coding knowledge by using drag and drop. Manage your workflows, edit FAQ’s, enhance logics etc
An interactive dashboard to get insights into visitors behaviour.
Customer service chatbot replies instantly to all frequently asked questions by the visitors.
Route complex questions
BotPenguin can take assistance from live agents when asked complex queries.
Collect Feedback And Reviews
Collect customer feedback for your service or product at end of engagement to improve your system.
BotPenguin is spontaneous to assist users and saving time of browsing through several FAQ pages.
Chat support without time boundations
No need to hire expensive agents for night shifts to provide 24×7 support across the globe, BotPenguin never sleeps.
Gather responses from the surveys using customer service chatbot and create reports to take actions on.