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intercom vs zendesk

Are you sure about Intercom & Zendesk? Check out BotPenguin

Why ruffle yours with Zendesk & Intercom’s steep pricing & fewer features? BotPenguin provides more features than they both had to begin with at an unbelievable price.

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What's the difference between Intercom and Zendesk?

Comparing customer communication platforms with help desk features and ticketing systems.

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Detailed Features Comparison between Zendesk and Intercom

Get your glasses on; let’s dive into the fine print.

Intercom

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Botsify

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Free Lifetime Plan
No, only free trial available No, only free trial available
Pricing
$888 per annum $490 per annum
Number of chatbots per account
One Chatbot 2 Chatbots
Instagram Chatbot
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Multi platform Integration (Website, WhatsApp, FB Messenger, Telegram, Landing pages)
Available for all platforms Not available for Telegram (Messenger, SMS, Website, Instagram, Telegram)
No code Chatbot builder
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Ease to manage Bot Installation, and functionality.
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Easy to navigate UI with placeholders, help text and tutorials
All Available Only Tutorials available
Add team members and provide them role based access
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Multi channel Live Chat support
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Human handover and real time user simulation with typing delays
Both Available Human Handover available
Voice support for Bot users
BotPenguin AI Chatbot maker Not Available
Multilingual Capabilities
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Native integration with CRMs/Apps
Yes, can be integration with all available CRMs and Apps Yes, can be integration with all available CRMs and Apps
Smart Intuitive responses based on keywords
Available for all social media channels like Facebook, WhatsApp and Telegram Not available on Telegram
User segments based on Tag/Attributes for campaigns and broadcasts
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Block specific IPs, URLs or Country Codes
Can manage all Can't manage country wise access
Schedule drip campaigns for customer onboarding journeys
Available on all channels FB, WhatsApp and Telegram Not available on Telegram
Schedule broadcasts message
Available on all channels FB, WhatsApp and Telegram Not available on Telegram

What is Zendesk?

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BotPenguin AI Chatbot maker

Interakt is a WhatsApp chatbot platform with integrated marketing features. It claims to be a complete WhatsApp automation suite.

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Key features include ticket management, knowledge base, live chat, reporting, and integrations.

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Alternatives to Zendesk include Freshdesk, Help Scout, and Zoho Desk, which offer similar customer support solutions with ticketing, self-service, and multi-channel support capabilities.

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BotPenguin AI Chatbot maker

BotPenguin AI Chatbot maker

Pros: Robust ticketing system, customization options, multi-channel support, and advanced reporting.

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Cons: higher pricing, a steep learning curve, limited customization in certain areas, and potential variability in customer support response times.

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Zendesk is losing senses, 'Serenity Now' with BotPenguin

What is Intercom?

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BotPenguin AI Chatbot maker

BotPenguin AI Chatbot maker

Intercom is a customer messaging platform that enhances the relationship between businesses and customers through personalized, efficient communication across the customer lifecycle.

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Intercom's alternatives include BotPenguin, Drift, Zendesk, Tidio, and Freshdesk.

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The biggest flaw in Intercom is its complexity. The steep learning curve, combined with a non-intuitive user interface, often makes it difficult for beginners to navigate.

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BotPenguin AI Chatbot maker

BotPenguin AI Chatbot maker

Pros: Comprehensive customer communication solution, Robust automation capabilities, Enhanced personalization options, Supports multiple integrations, Advanced analytics for effective communication tracking.

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Cons: Expensive, especially for small businesses; Complexity and high learning curve; Customer service does not match the price point, Integration with third-party platforms can be challenging, Limited customization in the basic plan.

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Stop being carried into dogma, Think differently, and choose better. Choose BotPenguin.

Better than both Zendesk and Intercom, BotPenguin

BotPenguin hits the bull's eye and beats both Zendesk and Intercom in customer support. See the “Extras” you get with BotPenguin

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Check out other comparisons

Take the best decision with BotPenguin

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Intercom vs Tidio

Tidio can outsmart Intercom on chatbots, Intercom plays on scale and range. BotPenguin does both.

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Intercom vs Wati

Wati's got WhatsApp, Intercom's all channel uber cool. BotPenguin gives everything, including ChatGPT integrations.

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Intercom vs ManyChats

Intercom is a customer messaging platform. ManyChats is Marketing Automation. BotPenguin is automation on steroids!

Frequently Asked Questions

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