Why ruffle yours with Zendesk & Intercom’s steep pricing & fewer features? BotPenguin provides more features than they both had to begin with at an unbelievable price.
Detailed head-to-head
Heavy on Pocket, light on perks. That’s the case with Intercom and Zendesk.
Both Intercom and Zendesk allow only 1 bot. BotPenguin gives unlimited.
Except for Telegram, Intercom and Zendesk are on multiple Channels. BotPenguin is everywhere.
Being customer support platforms, both Intercom and Zendesk provide Voice Support.
| Features | Intercom | Botsify |
|---|---|---|
| Free Lifetime Plan | No, only free trial available | No, only free trial available |
| Pricing | $888 per annum | $588 per annum |
| Number of chatbots per account | One Chatbot | Multiple Bots |
| Multi platform Integration (Website, Whatsapp, FB Messenger, Telegram, Landing pages) | Available for all platforms | WhatsApp,Facebook and Twitter, website |
| No code Chatbot builder |  | |
| Ease to manage Bot Installation, and functionality. | | |
| Easy to navigate UI with placeholders, help text and tutorials | All Available | All Available |
| Add team members and provide them role based access | | |
| Multi channel Live Chat support | | |
| Human handover and real time user simulation with typing delays | |  |
| Voice support for Bot users | | |
| Multilingual Capabilities | | |
| Native integration with CRMs/Apps | | |
| Smart Intuitive responses based on keywords | Available for all social media channels like Facebook, WhatsApp and Telegram | Available on social media channels like Facebook and WhatsApp |
| User segments based on Tag/Attributes for campaigns and broadcasts | | |
| Block specific IPs. URLs or Country Codes | | |
| Schedule drip campaigns for customer onboarding journeys | Available on all channels FB, WhatsApp and Telegram | Not available on Telegram |
| Schedule broadcasts message | Available on all channels FB, WhatsApp and Telegram | Not available on Telegram |
| WhatsApp Automation to manage catalogues, orders and automated responses | | |
| Data Analytics, bot-wise and based on leads/messages | Available and generate customized report | Available (analytics dashboards) |
| Customizable reports | Can generate daily, weekly, monthly and annually | Can generate daily, weekly, monthly and annually |
| View and download customizable data of subscribers | Can view and download data | Can view and download data |
| Free bot Designing support | Available | Free Bot Design support not available |
| Omnichannel customer support via phone, email, chat, WhatsApp | WhatsApp support not available | WhatsApp support not available |
| View conversation history of users | | |
| Enterprise-grade Security, SSL encryption | | |
| Affiliate programs and White label reseller plans | Personalized on boarding of partners | White Label Reseller program not available |
| Knowledge base with Help Center, FAQs, Tutorials | | |
| Personalized on boarding of customers | | |
| WhatsApp API | | |
| Enterprise Integrations | | |
| ChatGPT | | |
Disclaimer: Based on our research and information available on the website.
Interakt is a WhatsApp chatbot platform with integrated marketing features. It claims to be a complete WhatsApp automation suite.Key features include ticket management, knowledge base, live chat, reporting, and integrations.Alternatives to Zendesk include Freshdesk, Help Scout, and Zoho Desk, which offer similar customer support solutions with ticketing, self-service, and multi-channel support capabilities.
Pros: Robust ticketing system, customization options, multi-channel support, and advanced reporting. Cons: higher pricing, a steep learning curve, limited customization in certain areas, and potential variability in customer support response times. Zendesk is losing senses, 'Serenity Now' with BotPenguin
Intercom is a customer messaging platform that enhances the relationship between businesses and customers through personalized, efficient communication across the customer lifecycle.Intercom's alternatives include BotPenguin, Drift, Zendesk, Tidio, and Freshdesk.The biggest flaw in Intercom is its complexity. The steep learning curve, combined with a non-intuitive user interface, often makes it difficult for beginners to navigate.
Pros: Comprehensive customer communication solution, Robust automation capabilities, Enhanced personalization options, Supports multiple integrations, Advanced analytics for effective communication tracking.Cons: Expensive, especially for small businesses; Complexity and high learning curve; Customer service does not match the price point, Integration with third-party platforms can be challenging, Limited customization in the basic plan.Stop being carried into dogma, Think differently, and choose better. Choose BotPenguin.Miss out on nothing, be where your customers are, and be there in time and style.
5 minute learning curve is all you have to go through. Forget about complexity, adapt user friendly BotPenguin.
Never face compatibility issues, we are where you need us.
Our chatbots are available for all popular platforms, so you never miss a lead.
Marketing has evolved, now it’s hyper-personalised. Slide into DMs with our chatbots by using broadcast, segmentation, drip campaigns for all supported messaging channels
The world is a wonderful place, speak the tongue of your customers and customize the chatbot to match your brand.
There's only one you can't go wrong with!
BotPenguin is the best AI Chatbot maker platform. Create a Chatbot for WhatsApp, Website, Facebook Messenger, Telegram, WordPress & Shopify with BotPenguin - 100% FREE! Our chatbot creator helps with lead generation, appointment booking, customer support, marketing automation, WhatsApp & Facebook Automation for businesses. AI-powered No-Code chatbot maker with live chat plugin & ChatGPT integration.
BotPenguin is the best AI Chatbot maker platform. Create a Chatbot for WhatsApp, Website, Facebook Messenger, Telegram, WordPress & Shopify with BotPenguin - 100% FREE! Our chatbot creator helps with lead generation, appointment booking, customer support, marketing automation, WhatsApp & Facebook Automation for businesses. AI-powered No-Code chatbot maker with live chat plugin & ChatGPT integration.
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