Got 10k+ Facebook followers? Get BotPenguin FREE for 6 months

Why BotPenguin
expand_more
- Integrations
  arrow_right_alt
- Live Chat
  arrow_right_alt
- Unified Inbox
  arrow_right_alt
- Key Features
  arrow_right_alt
- Analytics
  arrow_right_alt
Product
expand_more
Solutions
expand_more
Pricing
expand_more
- Chatbot Pricing (except WA)
  arrow_right_alt
- Whitelabel Chatbot Pricing
  arrow_right_alt
- WhatsApp Chatbot Pricing
  arrow_right_alt
Partners
expand_more
- Partners Home
  arrow_right_alt
- Whatsapp Whitelabel Partners
  arrow_right_alt
- Whitelabel Partners
  arrow_right_alt
- Affiliate Partners
  arrow_right_alt
- Implementation Partners
  arrow_right_alt

Are you sure about Intercom & Zendesk? Check out BotPenguin

Why ruffle yours with Zendesk & Intercom’s steep pricing & fewer features? BotPenguin provides more features than they both had to begin with at an unbelievable price.

Heavy on Pocket, light on perks. That’s the case with Intercom and Zendesk.

Both Intercom and Zendesk allow only 1 bot. BotPenguin gives unlimited.

Except for Telegram, Intercom and Zendesk are on multiple Channels. BotPenguin is everywhere.

Being customer support platforms, both Intercom and Zendesk provide Voice Support.

Features	Intercom	Botsify
Free Lifetime Plan	No, only free trial available	No, only free trial available
Pricing	$888 per annum	$588 per annum
Number of chatbots per account	One Chatbot	Multiple Bots
Multi platform Integration (Website, Whatsapp, FB Messenger, Telegram, Landing pages)	Available for all platforms	WhatsApp,Facebook and Twitter, website
No code Chatbot builder
Ease to manage Bot Installation, and functionality.
Easy to navigate UI with placeholders, help text and tutorials	All Available	All Available
Add team members and provide them role based access
Multi channel Live Chat support
Human handover and real time user simulation with typing delays
Voice support for Bot users
Multilingual Capabilities
Native integration with CRMs/Apps
Smart Intuitive responses based on keywords	Available for all social media channels like Facebook, WhatsApp and Telegram	Available on social media channels like Facebook and WhatsApp
User segments based on Tag/Attributes for campaigns and broadcasts
Block specific IPs. URLs or Country Codes
Schedule drip campaigns for customer onboarding journeys	Available on all channels FB, WhatsApp and Telegram	Not available on Telegram
Schedule broadcasts message	Available on all channels FB, WhatsApp and Telegram	Not available on Telegram
WhatsApp Automation to manage catalogues, orders and automated responses
Data Analytics, bot-wise and based on leads/messages	Available and generate customized report	Available (analytics dashboards)
Customizable reports	Can generate daily, weekly, monthly and annually	Can generate daily, weekly, monthly and annually
View and download customizable data of subscribers	Can view and download data	Can view and download data
Free bot Designing support	Available	Free Bot Design support not available
Omnichannel customer support via phone, email, chat, WhatsApp	WhatsApp support not available	WhatsApp support not available
View conversation history of users
Enterprise-grade Security, SSL encryption
Affiliate programs and White label reseller plans	Personalized on boarding of partners	White Label Reseller program not available
Knowledge base with Help Center, FAQs, Tutorials
Personalized on boarding of customers
WhatsApp API
Enterprise Integrations
ChatGPT

Disclaimer: Based on our research and information available on the website.

What is Zendesk?

Interakt is a WhatsApp chatbot platform with integrated marketing features. It claims to be a complete WhatsApp automation suite.

Key features include ticket management, knowledge base, live chat, reporting, and integrations.

Alternatives to Zendesk include Freshdesk, Help Scout, and Zoho Desk, which offer similar customer support solutions with ticketing, self-service, and multi-channel support capabilities.

Pros: Robust ticketing system, customization options, multi-channel support, and advanced reporting.

Cons: higher pricing, a steep learning curve, limited customization in certain areas, and potential variability in customer support response times.

Zendesk is losing senses, 'Serenity Now' with BotPenguin

Try BotPenguin

What is Intercom?

Intercom is a customer messaging platform that enhances the relationship between businesses and customers through personalized, efficient communication across the customer lifecycle.

Intercom's alternatives include BotPenguin, Drift, Zendesk, Tidio, and Freshdesk.

The biggest flaw in Intercom is its complexity. The steep learning curve, combined with a non-intuitive user interface, often makes it difficult for beginners to navigate.

Pros: Comprehensive customer communication solution, Robust automation capabilities, Enhanced personalization options, Supports multiple integrations, Advanced analytics for effective communication tracking.

Cons: Expensive, especially for small businesses; Complexity and high learning curve; Customer service does not match the price point, Integration with third-party platforms can be challenging, Limited customization in the basic plan.

Stop being carried into dogma, Think differently, and choose better. Choose BotPenguin.

Try BotPenguin

Miss out on nothing, be where your customers are, and be there in time and style.

5 minute learning curve is all you have to go through. Forget about complexity, adapt user friendly BotPenguin.

Never face compatibility issues, we are where you need us.

Our chatbots are available for all popular platforms, so you never miss a lead.

Marketing has evolved, now it’s hyper-personalised. Slide into DMs with our chatbots by using broadcast, segmentation, drip campaigns for all supported messaging channels

The world is a wonderful place, speak the tongue of your customers and customize the chatbot to match your brand.

While both platforms aim to be user-friendly, Intercom may seem complex to beginners due to its steep learning curve.

Intercom supports multiple integrations but setting up some third-party platforms might be challenging. Zendesk also allows integrations, although its compatibility range isn't specified.

Alternatives to both Intercom and Zendesk include Freshdesk, Help Scout, and Zoho Desk, Drift, Tidio, and Freshdesk. Best one is, without a doubt, BotPenguin.

The customer service of both platforms is robust, though users might feel Intercom's service doesn't match its price point, while Zendesk has variable customer support response times.

Intercom's complexity and high learning curve are common complaints. Users of Zendesk find its pricing high and customization options limited.