Interakt is a WhatsApp chatbot platform with integrated marketing features. It claims to be a complete WhatsApp automation suite.
intercom vs zendesk
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Why ruffle yours with Zendesk & Intercom’s steep pricing & fewer features? BotPenguin provides more features than they both had to begin with at an unbelievable price.
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What's the difference between Intercom and Zendesk?
Comparing customer communication platforms with help desk features and ticketing systems.
Pricing
Heavy on Pocket, light on perks. That’s the case with Intercom and Zendesk.
Number of Chatbots
Both Intercom and Zendesk allow only 1 bot. BotPenguin gives unlimited.
Channels
Except for Telegram, Intercom and Zendesk are on multiple Channels. BotPenguin is everywhere.
Voice-support
Being customer support platforms, both Intercom and Zendesk provide Voice Support.
Detailed Features Comparison between Zendesk and Intercom
Get your glasses on; let’s dive into the fine print.
Intercom
Botsify
| Free Lifetime Plan |
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| Pricing |
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| Number of chatbots per account |
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| Instagram Chatbot |
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| Multi platform Integration (Website, WhatsApp, FB Messenger, Telegram, Landing pages) |
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| No code Chatbot builder |
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| Ease to manage Bot Installation, and functionality. |
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| Easy to navigate UI with placeholders, help text and tutorials |
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| Add team members and provide them role based access |
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| Multi channel Live Chat support |
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| Human handover and real time user simulation with typing delays |
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| Voice support for Bot users |
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| Multilingual Capabilities |
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| Native integration with CRMs/Apps |
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| Smart Intuitive responses based on keywords |
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| User segments based on Tag/Attributes for campaigns and broadcasts |
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| Block specific IPs, URLs or Country Codes |
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| Schedule drip campaigns for customer onboarding journeys |
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| Schedule broadcasts message |
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What is Zendesk?
Key features include ticket management, knowledge base, live chat, reporting, and integrations.
Alternatives to Zendesk include Freshdesk, Help Scout, and Zoho Desk, which offer similar customer support solutions with ticketing, self-service, and multi-channel support capabilities.
Pros: Robust ticketing system, customization options, multi-channel support, and advanced reporting.
Cons: higher pricing, a steep learning curve, limited customization in certain areas, and potential variability in customer support response times.
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What is Intercom?
Intercom is a customer messaging platform that enhances the relationship between businesses and customers through personalized, efficient communication across the customer lifecycle.
Intercom's alternatives include BotPenguin, Drift, Zendesk, Tidio, and Freshdesk.
The biggest flaw in Intercom is its complexity. The steep learning curve, combined with a non-intuitive user interface, often makes it difficult for beginners to navigate.
Pros: Comprehensive customer communication solution, Robust automation capabilities, Enhanced personalization options, Supports multiple integrations, Advanced analytics for effective communication tracking.
Cons: Expensive, especially for small businesses; Complexity and high learning curve; Customer service does not match the price point, Integration with third-party platforms can be challenging, Limited customization in the basic plan.
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Better than both Zendesk and Intercom, BotPenguin
BotPenguin hits the bull's eye and beats both Zendesk and Intercom in customer support. See the “Extras” you get with BotPenguin
Unified chat inbox with live chat for all platforms
Miss out on nothing, be where your customers are, and be there in time and style.
No coding required
5 minute learning curve is all you have to go through. Forget about complexity, adapt user friendly BotPenguin.
80+ Native Integrations
Never face compatibility issues, we are where you need us.
Chatbot for WhatsApp, Facebook, Instagram, Telegram and Websites
Our chatbots are available for all popular platforms, so you never miss a lead.
Marketing Automation
Marketing has evolved, now it’s hyper-personalised. Slide into DMs with our chatbots by using broadcast, segmentation, drip campaigns for all supported messaging channels
Multilingual and highly customizable
The world is a wonderful place, speak the tongue of your customers and customize the chatbot to match your brand.
Check out other comparisons
Take the best decision with BotPenguin
Intercom vs Tidio
Tidio can outsmart Intercom on chatbots, Intercom plays on scale and range. BotPenguin does both.
Intercom vs Wati
Wati's got WhatsApp, Intercom's all channel uber cool. BotPenguin gives everything, including ChatGPT integrations.
Intercom vs ManyChats
Intercom is a customer messaging platform. ManyChats is Marketing Automation. BotPenguin is automation on steroids!
Frequently Asked Questions
Which platform between Intercom and Zendesk is more user-friendly?
While both platforms aim to be user-friendly, Intercom may seem complex to beginners due to its steep learning curve.
How does Intercom's integration options compare with Zendesk's?
Intercom supports multiple integrations but setting up some third-party platforms might be challenging. Zendesk also allows integrations, although its compatibility range isn't specified.
What are the alternatives to Zendesk and Intercom?
Alternatives to both Intercom and Zendesk include Freshdesk, Help Scout, and Zoho Desk, Drift, Tidio, and Freshdesk. Best one is, without a doubt, BotPenguin.
How does the customer service for Intercom and Zendesk hold up?
The customer service of both platforms is robust, though users might feel Intercom's service doesn't match its price point, while Zendesk has variable customer support response times.
What are the common complaints about Intercom and Zendesk?
Intercom's complexity and high learning curve are common complaints. Users of Zendesk find its pricing high and customization options limited.
What our Customers say
Delivering value, earning trust. Hear good words about BotPenguin on these platforms
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5-Star Rating
