BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker

intercom

vs

zendesk

Are you sure about Intercom & Zendesk? Check out BotPenguin

Why ruffle yours with Zendesk & Intercom’s steep pricing & fewer features? BotPenguin provides more features than they both had to begin with at an unbelievable price.

FREE Forever plan. No Credit Card Required.
BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker

What's the difference between Intercom and Zendesk?

Comparing customer communication platforms with help desk features and ticketing systems.

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BotPenguin AI Chatbot maker

Detailed Features Comparison between Zendesk and Intercom

Get your glasses on; let’s dive into the fine print.

Intercom

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Botsify

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BotPenguin AI Chatbot maker
Free Lifetime Plan
No, only free trial available No, only free trial available
Pricing
$888 per annum $588 per annum
Number of chatbots per account
One Chatbot Multiple Bots
Multi platform Integration (Website, Whatsapp, FB Messenger, Telegram, Landing pages)
Available for all platforms WhatsApp,Facebook and Twitter, website
No code Chatbot builder
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Ease to manage Bot Installation, and functionality.
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Easy to navigate UI with placeholders, help text and tutorials
All Available All Available
Add team members and provide them role based access
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Multi channel Live Chat support
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Human handover and real time user simulation with typing delays
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Voice support for Bot users
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Multilingual Capabilities
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Native integration with CRMs/Apps
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Smart Intuitive responses based on keywords
Available for all social media channels like Facebook, WhatsApp and Telegram Available on social media channels like Facebook and WhatsApp
User segments based on Tag/Attributes for campaigns and broadcasts
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
Block specific IPs. URLs or Country Codes
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
Schedule drip campaigns for customer onboarding journeys
Available on all channels FB, WhatsApp and Telegram Not available on Telegram
Schedule broadcasts message
Available on all channels FB, WhatsApp and Telegram Not available on Telegram
WhatsApp Automation to manage catalogues, orders and automated responses
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
Data Analytics, bot-wise and based on leads/messages
Available and generate customized report Available (analytics dashboards)
Customizable reports
Can generate daily, weekly, monthly and annually Can generate daily, weekly, monthly and annually
View and download customizable data of subscribers
Can view and download data Can view and download data
Free bot Designing support
Available Free Bot Design support not available
Omnichannel customer support via phone, email, chat, WhatsApp
WhatsApp support not available WhatsApp support not available
View conversation history of users
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
Enterprise-grade Security, SSL encryption
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
Affiliate programs and White label reseller plans
Personalized on boarding of partners White Label Reseller program not available
Knowledge base with Help Center, FAQs, Tutorials
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
Personalized on boarding of customers
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
WhatsApp API
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Enterprise Integrations
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ChatGPT
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker

What is Zendesk?

BotPenguin AI Chatbot maker

Interakt is a WhatsApp chatbot platform with integrated marketing features. It claims to be a complete WhatsApp automation suite.

BotPenguin AI Chatbot maker

Key features include ticket management, knowledge base, live chat, reporting, and integrations.

BotPenguin AI Chatbot maker

Alternatives to Zendesk include Freshdesk, Help Scout, and Zoho Desk, which offer similar customer support solutions with ticketing, self-service, and multi-channel support capabilities.

BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker

Pros: Robust ticketing system, customization options, multi-channel support, and advanced reporting.

BotPenguin AI Chatbot maker

Cons: higher pricing, a steep learning curve, limited customization in certain areas, and potential variability in customer support response times.

BotPenguin AI Chatbot maker

Zendesk is losing senses, 'Serenity Now' with BotPenguin

BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker

What is Intercom?

BotPenguin AI Chatbot maker

Intercom is a customer messaging platform that enhances the relationship between businesses and customers through personalized, efficient communication across the customer lifecycle.

BotPenguin AI Chatbot maker

Intercom's alternatives include BotPenguin, Drift, Zendesk, Tidio, and Freshdesk.

BotPenguin AI Chatbot maker

The biggest flaw in Intercom is its complexity. The steep learning curve, combined with a non-intuitive user interface, often makes it difficult for beginners to navigate.

BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker

Pros: Comprehensive customer communication solution, Robust automation capabilities, Enhanced personalization options, Supports multiple integrations, Advanced analytics for effective communication tracking.

BotPenguin AI Chatbot maker

Cons: Expensive, especially for small businesses; Complexity and high learning curve; Customer service does not match the price point, Integration with third-party platforms can be challenging, Limited customization in the basic plan.

BotPenguin AI Chatbot maker

Stop being carried into dogma, Think differently, and choose better. Choose BotPenguin.

BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker

Better than both Zendesk and Intercom, BotPenguin

BotPenguin hits the bull's eye and beats both Zendesk and Intercom in customer support. See the “Extras” you get with BotPenguin

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Check out other comparisons

Take the best decision with BotPenguin

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Intercom vs Tidio

Tidio can outsmart Intercom on chatbots, Intercom plays on scale and range. BotPenguin does both.

BotPenguin AI Chatbot maker

Intercom vs Wati

Wati's got WhatsApp, Intercom's all channel uber cool. BotPenguin gives everything, including ChatGPT integrations.

BotPenguin AI Chatbot maker

Intercom vs ManyChats

Intercom is a customer messaging platform. ManyChats is Marketing Automation. BotPenguin is automation on steroids!

Frequently Asked Questions

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G2

"Their ability to execute in a timely manner. If you want to start an AI Chatbot business then this is the place. - They have a great work environment, and know how important it is to be efficient."

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Capterra

"We are using BotPenguin for our Facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product."

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Trustpilot

"Its Whatsapp Automation with API is really practical for sales & marketing objective. If it comes with analytics about campaign result it will be awesome."

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Good Firms

"Their timely communication is the reason for the great project management. Our descriptions are precisely translated into needs by BotPenguin, and they possess the necessary skill set to execute features in a timely manner."

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"The team at BotPenguin contributed knowledge not just about using Generative AI but also about how these technologies may be customized to meet our needs in the asset and wealth management industry. It was amazing how well they could convert difficult technical ideas into workable, approachable solutions. Furthermore, the team at BotPenguin has shown a remarkable capacity for creative problem-solving, as demonstrated by their approach to challenging project specifications."

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