Tawk.to is a live chat and messaging platform that enables businesses to engage with customers in real-time.
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Going with the flow with Intercom & Tawk.to? There are better alternatives to both out there that are more affordable, easier to use, and customizable- Simply better! The best one's always BotPenguin :)
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What's the difference between Intercom and Tawk.to
Find who's talking sense out of Tawk. to and Intercom
Pricing
Intercom is unfairly expensive. Tawk. to is free, just like BotPenguin
Number of Chatbots
Intercom allows only 1, Tawk. to allows as many as you want.
Channels
Intercom is omnichannel. Tawk. to is limited to Web and mobile only.
Voice-support
Intercom Provides Voice Support, Tawk. to doesn’t.
Detailed Features Comparison between Tawk. to and Intercom
Get your glasses on; let’s dive into the fine print.
Intercom
Tawk. to
| Free Lifetime Plan |
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| Pricing |
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| Number of chatbots per account |
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| Multi platform Integration (Website, Whatsapp, FB Messenger, Telegram, Landing pages) |
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| No code Chatbot builder |
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| Ease to manage Bot Installation, and functionality. |
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| Easy to navigate UI with placeholders, help text and tutorials |
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| Add team members and provide them role based access |
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| Multi channel Live Chat support |
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| Human handover and real time user simulation with typing delays |
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| Voice support for Bot users |
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| Multilingual Capabilities |
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| Native integration with CRMs/Apps |
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| Smart Intuitive responses based on keywords |
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| User segments based on Tag/Attributes for campaigns and broadcasts |
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| Block specific IPs. URLs or Country Codes |
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| Schedule drip campaigns for customer onboarding journeys |
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| Schedule broadcasts message |
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| WhatsApp Automation to manage catalogues, orders and automated responses |
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| Data Analytics, bot-wise and based on leads/messages |
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| Customizable reports |
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| View and download customizable data of subscribers |
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| Free bot Designing support |
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| Omnichannel customer support via phone, email, chat, WhatsApp |
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| View conversation history of users |
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| Enterprise-grade Security, SSL encryption |
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| Affiliate programs and White label reseller plans |
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| Knowledge base with Help Center, FAQs, Tutorials |
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| Personalized on boarding of customers |
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| WhatsApp API |
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| Enterprise Integrations |
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| ChatGPT |
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What is Tawk. to?
Key features include chat management, visitor monitoring, canned responses, integrations, and multi-channel support.
Alternatives to Tawk.to include BotPenguin, LiveChat, Intercom, and Zendesk Chat, which offer similar live chat and messaging capabilities for customer engagement and support across various platforms.
Pros: free live chat and messaging platform with visitor monitoring, canned responses, multi-channel support, and analytics.
Cons: Complex to use, AI capabilities are limited, customization options may be limited, and customer support response times can vary.
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What is Intercom?
Intercom is a customer support platform that allows you to resolve customer issues, improve customer satisfaction, streamline marketing and sales processes.
Alternatives to Intercom are Tidio, FreshChat, HelpScout, Userlike, and BotPenguin, a no-coding chatbot platform.
Though Intercom boasts a ton of features, its complex interface & steep learning curve often confuse its users.
Pros: A complete customer support platform, Integration galore, analytics, and marketing automation.
Cons: Not for beginners, high prices, complex interface & learning curve, and lack of proper customer support.
It’s time to break the chain & choose what’s right for you- BotPenguin.
Better than both Tawk. to and Intercom, BotPenguin
BotPenguin outperforms both Intercom and Tawk. to in features and benefits- at a fraction of the price.
Unified chat inbox with live chat for all platforms
Miss out on nothing, be where your customers are, and be there in time and style.
No coding required
5 minute learning curve is all you have to go through. Forget about complexity, adapt user friendly BotPenguin.
80+ Native Integrations
Never face compatibility issues, we are where you need us.
Chatbot for WhatsApp, Facebook, Instagram, Telegram and Websites
Our chatbots are available for all popular platforms, so you never miss a lead.
Marketing Automation
Marketing has evolved, now it’s hyper-personalised. Slide into DMs with our chatbots by using broadcast, segmentation, drip campaigns for all supported messaging channels
Multilingual and highly customizable
The world is a wonderful place, speak the tongue of your customers and customize the chatbot to match your brand.
Check out other comparisons
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Intercom vs. Wati
Wati's got WhatsApp, Intercom's all channel uber cool. BotPenguin gives everything, including ChatGPT integration
Intercom vs. Tidio
Tidio can outsmart Intercom on chatbots, Intercom plays on scale and range. BotPenguin does both.
Intercom vs. ManyChat
Intercom is a customer messaging platform. ManyChat is marketing automation. BotPenguin is automation on steroids!
Frequently Asked Questions
How does Intercom differ from Tawk.to?
Intercom is a more comprehensive but costly choice. On the other hand, Tawk.to is a free platform with limited features.
Which has better automation, Intercom or Tawk.to?
Intercom boasts superior automation capabilities with its customizable bots.
Which platform provides better language support, Intercom or Tawk.to?
Both Intercom and Tawk.to offer extensive language support to cater global audience.
Does Tawk.to offer the same integrations as Intercom?
Tawk.to lacks the extensive integration support offered by Intercom.
How user-friendly are Intercom and Tawk.to?
Both Intercom and Tawk.to are user-friendly, but Intercom's advanced features may require a learning curve.
What our Customers Say
Delivering value, earning trust. Hear good words about BotPenguin on these platforms.
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5-Star Rating
