BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker

intercom

vs

livechat

Are you sure about Intercom & LiveChat? Check out BotPenguin

Don't settle for the status quo when you can step up your customer support game with BotPenguin. Its cost-effectiveness, AI Integration, intuitive interface, and exceptional flexibility outshines Intercom and LiveChat.

FREE Forever plan. No Credit Card Required.
BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker

Evaluating customer support solutions with live chat capabilities.

Evaluating customer support solutions with live chat capabilities.

BotPenguin AI Chatbot maker'
BotPenguin AI Chatbot maker

Detailed Features Comparison between LiveChat and Intercom

Get your glasses on; let’s dive into the fine print.

Intercom

BotPenguin AI Chatbot maker

LiveChat

BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker
Free Lifetime Plan
No, only free trial available No, only free trial available
Pricing
$888 per annum $240 per annum
Number of chatbots per account
One Chatbot Multiple Bots
Multi platform Integration (Website, Whatsapp, FB Messenger, Telegram, Landing pages)
Available for all platforms WhatsApp, Instagram, Chat Pages, Website , Direct Chat Link, Messenger, Email
No code Chatbot builder
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
Ease to manage Bot Installation, and functionality.
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
Easy to navigate UI with placeholders, help text and tutorials
All Available All Available
Add team members and provide them role based access
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
Multi channel Live Chat support
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
Human handover and real time user simulation with typing delays
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
Voice support for Bot users
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
Multilingual Capabilities
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
Native integration with CRMs/Apps
Yes, can be integration with all available CRMs and Apps Yes, can be integration with all available CRMs and Apps
Smart Intuitive responses based on keywords
Available for all social media channels like Facebook, WhatsApp and Telegram Available for all social media channels like Facebook, WhatsApp and Telegram
User segments based on Tag/Attributes for campaigns and broadcasts
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
Block specific IPs. URLs or Country Codes
Can manage all Can't manage country wise access
Schedule drip campaigns for customer onboarding journeys
Available on all channels FB, WhatsApp and Telegram Available on all channels FB, WhatsApp and Telegram
Schedule broadcasts message
Available on all channels FB, WhatsApp and Telegram Available on all channels FB, WhatsApp and Telegram
WhatsApp Automation to manage catalogues, orders and automated responses
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
Data Analytics, bot-wise and based on leads/messages
Available and generate customized report Available and generate customized report
Customizable reports
Can generate daily, weekly, monthly and annually Can generate daily, weekly, monthly and annually
View and download customizable data of subscribers
Can view and download data Can view and download data
Free bot Designing support
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
Omnichannel customer support via phone, email, chat, WhatsApp
WhatsApp support not available Available on all channels
View conversation history of users
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
Enterprise-grade Security, SSL encryption
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
Affiliate programs and White label reseller plans
Personalized on boarding of partners Personalized on boarding of partners
Knowledge base with Help Center, FAQs, Tutorials
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
Personalized on boarding of customers
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
WhatsApp API
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
Enterprise Integrations
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker
ChatGPT
BotPenguin AI Chatbot makerBotPenguin AI Chatbot maker

What is LiveChat?

BotPenguin AI Chatbot maker

LiveChat is a customer service platform that provides live chat support and messaging solutions for businesses.

BotPenguin AI Chatbot maker

Key features include real-time chat, chatbot integration, ticketing system, analytics, and customisation options.

BotPenguin AI Chatbot maker

Alternatives to LiveChat include BotPenguin, Intercom, Zendesk Chat, and Freshchat, which offer similar live chat and messaging capabilities for customer support and engagement across multiple channels.

BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker

Pros: Immediate assistance, increased efficiency, customer engagement, analytics, and customisation.

BotPenguin AI Chatbot maker

Cons: Relies on agent availability, charges more and has potential language barriers.

BotPenguin AI Chatbot maker

BotPenguin slays customer support, LiveChat can't 'live up' to it.

BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker

What is Intercom?

BotPenguin AI Chatbot maker

Intercom is a customer messaging platform that helps businesses connect and engage with their customers through personalised, scalable messaging across various platforms such as chat, email, and social media.

BotPenguin AI Chatbot maker

Alternatives to Intercom are BotPenguin, Tidio, Drift, Zendesk, and Crisp.

BotPenguin AI Chatbot maker

The biggest flaw of Intercom, besides pricing, is its complexity in configuration and integration for non-technical users, which can result in a challenging initial setup and use.

BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker

Pros: Powerful customer segmentation and targeting, High-quality live chat capabilities, sophisticated chatbot features, in-depth analytics and reporting, extensive library of third-party integrations.

BotPenguin AI Chatbot maker

Cons: High cost for small businesses, complexity in configuration and integration, limited customization options for the free plan, steeper learning curve compared to simpler platforms.

BotPenguin AI Chatbot maker

Stop being carried into dogma, Think differently, and choose better. Choose BotPenguin.

BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker

Better than both LiveChat and Intercom, BotPenguin

Forget about patching up feature holes in Intercom and LiveChat – BotPenguin turns them into feature fountains!

BotPenguin AI Chatbot maker'
BotPenguin AI Chatbot maker

Check out other comparisons

Take the best decision with BotPenguin

BotPenguin AI Chatbot maker

Intercom vs Wati

Wati's got WhatsApp, Intercom's all channel uber cool. BotPenguin gives everything, including ChatGPT integrations.

BotPenguin AI Chatbot maker

Intercom vs. Tidio

Tidio can outsmart Intercom on chatbots, and Intercom plays on scale and range. BotPenguin does both.

BotPenguin AI Chatbot maker

Intercom vs. ManyChat

Intercom is a customer messaging platform. ManyChat is Marketing Automation. BotPenguin is automation on steroids!

Frequently Asked Questions

What our Customers Say

Delivering value, earning trust. Hear good words about BotPenguin on these platforms.

BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker
BotPenguin AI Chatbot maker

G2

"Their ability to execute in a timely manner. If you want to start an AI Chatbot business then this is the place. - They have a great work environment, and know how important it is to be efficient."

- Gustav Louv

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5-Star Rating

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Capterra

"We are using BotPenguin for our Facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product."

- Twana D.

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4.6-Star Rating

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Trustpilot

"Its Whatsapp Automation with API is really practical for sales & marketing objective. If it comes with analytics about campaign result it will be awesome."

- BD Michae

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5-Star Rating

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Good Firms

"Their timely communication is the reason for the great project management. Our descriptions are precisely translated into needs by BotPenguin, and they possess the necessary skill set to execute features in a timely manner."

- Yashi Amola

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5-Star Rating

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Crozdesk

"The team at BotPenguin contributed knowledge not just about using Generative AI but also about how these technologies may be customized to meet our needs in the asset and wealth management industry. It was amazing how well they could convert difficult technical ideas into workable, approachable solutions. Furthermore, the team at BotPenguin has shown a remarkable capacity for creative problem-solving, as demonstrated by their approach to challenging project specifications."

- Phil Johnson

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5-Star Rating

BotPenguin AI Chatbot maker

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