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intercom vs livechat

Are you sure about Intercom & LiveChat? Check out BotPenguin

Don't settle for the status quo when you can step up your customer support game with BotPenguin. Its cost-effectiveness, AI Integration, intuitive interface, and exceptional flexibility outshines Intercom and LiveChat.

*FREE Forever plan. No Credit Card Required.

Evaluating customer support solutions with live chat capabilities.

Evaluating customer support solutions with live chat capabilities.

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Detailed Features Comparison between LiveChat and Intercom

Get your glasses on; let’s dive into the fine print.

Intercom

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Botsify

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Free Lifetime Plan
No, only free trial available No, only free trial available
Pricing
$888 per annum $490 per annum
Number of chatbots per account
One Chatbot 2 Chatbots
Instagram Chatbot
Checkbox TrueCheckbox True
Multi platform Integration (Website, WhatsApp, FB Messenger, Telegram, Landing pages)
Available for all platforms Not available for Telegram (Messenger, SMS, Website, Instagram, Telegram)
No code Chatbot builder
Checkbox TrueCheckbox True
Ease to manage Bot Installation, and functionality.
Checkbox TrueCheckbox True
Easy to navigate UI with placeholders, help text and tutorials
All Available Only Tutorials available
Add team members and provide them role based access
Checkbox TrueCheckbox True
Multi channel Live Chat support
Checkbox TrueCheckbox True
Human handover and real time user simulation with typing delays
Both Available Human Handover available
Voice support for Bot users
Checkbox True Not Available
Multilingual Capabilities
Checkbox TrueCheckbox True
Native integration with CRMs/Apps
Yes, can be integration with all available CRMs and Apps Yes, can be integration with all available CRMs and Apps
Smart Intuitive responses based on keywords
Available for all social media channels like Facebook, WhatsApp and Telegram Not available on Telegram
User segments based on Tag/Attributes for campaigns and broadcasts
Checkbox TrueCheckbox True
Block specific IPs, URLs or Country Codes
Can manage all Can't manage country wise access
Schedule drip campaigns for customer onboarding journeys
Available on all channels FB, WhatsApp and Telegram Not available on Telegram
Schedule broadcasts message
Available on all channels FB, WhatsApp and Telegram Not available on Telegram

What is LiveChat?

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LiveChat is a customer service platform that provides live chat support and messaging solutions for businesses.

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Key features include real-time chat, chatbot integration, ticketing system, analytics, and customisation options.

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Alternatives to LiveChat include BotPenguin, Intercom, Zendesk Chat, and Freshchat, which offer similar live chat and messaging capabilities for customer support and engagement across multiple channels.

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Pros: Immediate assistance, increased efficiency, customer engagement, analytics, and customisation.

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Cons: Relies on agent availability, charges more and has potential language barriers.

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BotPenguin slays customer support, LiveChat can't 'live up' to it.

What is Intercom?

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Intercom is a customer messaging platform that helps businesses connect and engage with their customers through personalised, scalable messaging across various platforms such as chat, email, and social media.

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Alternatives to Intercom are BotPenguin, Tidio, Drift, Zendesk, and Crisp.

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The biggest flaw of Intercom, besides pricing, is its complexity in configuration and integration for non-technical users, which can result in a challenging initial setup and use.

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Pros: Powerful customer segmentation and targeting, High-quality live chat capabilities, sophisticated chatbot features, in-depth analytics and reporting, extensive library of third-party integrations.

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Cons: High cost for small businesses, complexity in configuration and integration, limited customization options for the free plan, steeper learning curve compared to simpler platforms.

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Stop being carried into dogma, Think differently, and choose better. Choose BotPenguin.

Better than both LiveChat and Intercom, BotPenguin

Forget about patching up feature holes in Intercom and LiveChat – BotPenguin turns them into feature fountains!

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Check out other comparisons

Take the best decision with BotPenguin

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Intercom vs Wati

Wati's got WhatsApp, Intercom's all channel uber cool. BotPenguin gives everything, including ChatGPT integrations.

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Intercom vs. Tidio

Tidio can outsmart Intercom on chatbots, and Intercom plays on scale and range. BotPenguin does both.

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Intercom vs. ManyChat

Intercom is a customer messaging platform. ManyChat is Marketing Automation. BotPenguin is automation on steroids!

Frequently Asked Questions

What our Customers say

Delivering value, earning trust. Hear good words about BotPenguin on these platforms

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G2

"Their ability to execute in a timely manner. If you want to start an AI Chatbot business then this is the place. - They have a great work environment, and know how important it is to be efficient."

- Gustav Louv

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5-Star Rating

Capterra

Capterra

"We are using BotPenguin for our Facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product."

- Twana D.

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4.6-Star Rating

Trustpilot

Trustpilot

"Its Whatsapp Automation with API is really practical for sales & marketing objective. If it comes with analytics about campaign result it will be awesome."

- BD Michae

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5-Star Rating

Good Firms

Good Firms

"Their timely communication is the reason for the great project management. Our descriptions are precisely translated into needs by BotPenguin, and they possess the necessary skill set to execute features in a timely manner."

- Yashi Amola

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5-Star Rating

Crozdesk

Crozdesk

"The team at BotPenguin contributed knowledge not just about using Generative AI but also about how these technologies may be customized to meet our needs in the asset and wealth management industry. It was amazing how well they could convert difficult technical ideas into workable, approachable solutions. Furthermore, the team at BotPenguin has shown a remarkable capacity for creative problem-solving, as demonstrated by their approach to challenging project specifications."

- Phil Johnson

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5-Star Rating

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