Don't settle for the status quo when you can step up your customer support game with BotPenguin. Its cost-effectiveness, AI Integration, intuitive interface, and exceptional flexibility outshines Intercom and LiveChat.
Detailed head-to-head
LiveChat is 3x more affordable than Intercom. BotPenguin is 60x more affordable than LiveChat itself.
Intercom allows only 1, LiveChat allows multiple. BotPenguin allows unlimited.
LiveChat beats Intercom in multichannel support race. But neither of them is on Telegram.
You’ll get voice support for bots in both Intercom and LiveChat.
| Features | Intercom | LiveChat |
|---|---|---|
| Free Lifetime Plan | No, only free trial available | No, only free trial available |
| Pricing | $888 per annum | $240 per annum |
| Number of chatbots per account | One Chatbot | Multiple Bots |
| Multi platform Integration (Website, Whatsapp, FB Messenger, Telegram, Landing pages) | Available for all platforms | WhatsApp, Instagram, Chat Pages, Website , Direct Chat Link, Messenger, Email |
| No code Chatbot builder |  | |
| Ease to manage Bot Installation, and functionality. | | |
| Easy to navigate UI with placeholders, help text and tutorials | All Available | All Available |
| Add team members and provide them role based access | | |
| Multi channel Live Chat support | | |
| Human handover and real time user simulation with typing delays | | |
| Voice support for Bot users | | |
| Multilingual Capabilities | | |
| Native integration with CRMs/Apps | Yes, can be integration with all available CRMs and Apps | Yes, can be integration with all available CRMs and Apps |
| Smart Intuitive responses based on keywords | Available for all social media channels like Facebook, WhatsApp and Telegram | Available for all social media channels like Facebook, WhatsApp and Telegram |
| User segments based on Tag/Attributes for campaigns and broadcasts | | |
| Block specific IPs. URLs or Country Codes | Can manage all | Can't manage country wise access |
| Schedule drip campaigns for customer onboarding journeys | Available on all channels FB, WhatsApp and Telegram | Available on all channels FB, WhatsApp and Telegram |
| Schedule broadcasts message | Available on all channels FB, WhatsApp and Telegram | Available on all channels FB, WhatsApp and Telegram |
| WhatsApp Automation to manage catalogues, orders and automated responses | | |
| Data Analytics, bot-wise and based on leads/messages | Available and generate customized report | Available and generate customized report |
| Customizable reports | Can generate daily, weekly, monthly and annually | Can generate daily, weekly, monthly and annually |
| View and download customizable data of subscribers | Can view and download data | Can view and download data |
| Free bot Designing support | | |
| Omnichannel customer support via phone, email, chat, WhatsApp | WhatsApp support not available | Available on all channels |
| View conversation history of users | | |
| Enterprise-grade Security, SSL encryption | | |
| Affiliate programs and White label reseller plans | Personalized on boarding of partners | Personalized on boarding of partners |
| Knowledge base with Help Center, FAQs, Tutorials | | |
| Personalized on boarding of customers | | |
| WhatsApp API |  | |
| Enterprise Integrations | | |
| ChatGPT | | |
Disclaimer: Based on our research and information available on the website.
LiveChat is a customer service platform that provides live chat support and messaging solutions for businesses.Key features include real-time chat, chatbot integration, ticketing system, analytics, and customisation options. Alternatives to LiveChat include BotPenguin, Intercom, Zendesk Chat, and Freshchat, which offer similar live chat and messaging capabilities for customer support and engagement across multiple channels.
Pros: Immediate assistance, increased efficiency, customer engagement, analytics, and customisation.Cons: Relies on agent availability, charges more and has potential language barriers. BotPenguin slays customer support, LiveChat can't 'live up' to it.
Intercom is a customer messaging platform that helps businesses connect and engage with their customers through personalised, scalable messaging across various platforms such as chat, email, and social media.Alternatives to Intercom are BotPenguin, Tidio, Drift, Zendesk, and Crisp.The biggest flaw of Intercom, besides pricing, is its complexity in configuration and integration for non-technical users, which can result in a challenging initial setup and use.
Pros: Powerful customer segmentation and targeting, High-quality live chat capabilities, sophisticated chatbot features, in-depth analytics and reporting, extensive library of third-party integrations.Cons: High cost for small businesses, complexity in configuration and integration, limited customization options for the free plan, steeper learning curve compared to simpler platforms. Stop being carried into dogma, Think differently, and choose better. Choose BotPenguin.Miss out on nothing, be where your customers are, and be there in time and style.
5 minute learning curve is all you have to go through. Forget about complexity, adapt user friendly BotPenguin.
Never face compatibility issues, we are where you need us.
Our chatbots are available for all popular platforms, so you never miss a lead.
Marketing has evolved, now it’s hyper-personalised. Slide into DMs with our chatbots by using broadcast, segmentation, drip campaigns for all supported messaging channels
The world is a wonderful place, speak the tongue of your customers and customize the chatbot to match your brand.
There's only one you can't go wrong with!
BotPenguin is the best AI Chatbot maker platform. Create a Chatbot for WhatsApp, Website, Facebook Messenger, Telegram, WordPress & Shopify with BotPenguin - 100% FREE! Our chatbot creator helps with lead generation, appointment booking, customer support, marketing automation, WhatsApp & Facebook Automation for businesses. AI-powered No-Code chatbot maker with live chat plugin & ChatGPT integration.
BotPenguin is the best AI Chatbot maker platform. Create a Chatbot for WhatsApp, Website, Facebook Messenger, Telegram, WordPress & Shopify with BotPenguin - 100% FREE! Our chatbot creator helps with lead generation, appointment booking, customer support, marketing automation, WhatsApp & Facebook Automation for businesses. AI-powered No-Code chatbot maker with live chat plugin & ChatGPT integration.
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