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Why BotPenguin
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- Integrations
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- Live Chat
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- Unified Inbox
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- Key Features
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- Analytics
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Product
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Solutions
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Pricing
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- Chatbot Pricing (except WA)
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- Whitelabel Chatbot Pricing
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- WhatsApp Chatbot Pricing
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Partners
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- Partners Home
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- Whatsapp Whitelabel Partners
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- Whitelabel Partners
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- Affiliate Partners
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- Implementation Partners
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Are you sure about Intercom & LiveChat? Check out BotPenguin

Don't settle for the status quo when you can step up your customer support game with BotPenguin. Its cost-effectiveness, AI Integration, intuitive interface, and exceptional flexibility outshines Intercom and LiveChat.

LiveChat is 3x more affordable than Intercom. BotPenguin is 60x more affordable than LiveChat itself.

Intercom allows only 1, LiveChat allows multiple. BotPenguin allows unlimited.

LiveChat beats Intercom in multichannel support race. But neither of them is on Telegram.

You’ll get voice support for bots in both Intercom and LiveChat.

Features	Intercom	LiveChat
Free Lifetime Plan	No, only free trial available	No, only free trial available
Pricing	$888 per annum	$240 per annum
Number of chatbots per account	One Chatbot	Multiple Bots
Multi platform Integration (Website, Whatsapp, FB Messenger, Telegram, Landing pages)	Available for all platforms	WhatsApp, Instagram, Chat Pages, Website , Direct Chat Link, Messenger, Email
No code Chatbot builder
Ease to manage Bot Installation, and functionality.
Easy to navigate UI with placeholders, help text and tutorials	All Available	All Available
Add team members and provide them role based access
Multi channel Live Chat support
Human handover and real time user simulation with typing delays
Voice support for Bot users
Multilingual Capabilities
Native integration with CRMs/Apps	Yes, can be integration with all available CRMs and Apps	Yes, can be integration with all available CRMs and Apps
Smart Intuitive responses based on keywords	Available for all social media channels like Facebook, WhatsApp and Telegram	Available for all social media channels like Facebook, WhatsApp and Telegram
User segments based on Tag/Attributes for campaigns and broadcasts
Block specific IPs. URLs or Country Codes	Can manage all	Can't manage country wise access
Schedule drip campaigns for customer onboarding journeys	Available on all channels FB, WhatsApp and Telegram	Available on all channels FB, WhatsApp and Telegram
Schedule broadcasts message	Available on all channels FB, WhatsApp and Telegram	Available on all channels FB, WhatsApp and Telegram
WhatsApp Automation to manage catalogues, orders and automated responses
Data Analytics, bot-wise and based on leads/messages	Available and generate customized report	Available and generate customized report
Customizable reports	Can generate daily, weekly, monthly and annually	Can generate daily, weekly, monthly and annually
View and download customizable data of subscribers	Can view and download data	Can view and download data
Free bot Designing support
Omnichannel customer support via phone, email, chat, WhatsApp	WhatsApp support not available	Available on all channels
View conversation history of users
Enterprise-grade Security, SSL encryption
Affiliate programs and White label reseller plans	Personalized on boarding of partners	Personalized on boarding of partners
Knowledge base with Help Center, FAQs, Tutorials
Personalized on boarding of customers
WhatsApp API
Enterprise Integrations
ChatGPT

Disclaimer: Based on our research and information available on the website.

What is LiveChat?

LiveChat is a customer service platform that provides live chat support and messaging solutions for businesses.

Key features include real-time chat, chatbot integration, ticketing system, analytics, and customisation options.

Alternatives to LiveChat include BotPenguin, Intercom, Zendesk Chat, and Freshchat, which offer similar live chat and messaging capabilities for customer support and engagement across multiple channels.

Pros: Immediate assistance, increased efficiency, customer engagement, analytics, and customisation.

Cons: Relies on agent availability, charges more and has potential language barriers.

BotPenguin slays customer support, LiveChat can't 'live up' to it.

Try BotPenguin

What is Intercom?

Intercom is a customer messaging platform that helps businesses connect and engage with their customers through personalised, scalable messaging across various platforms such as chat, email, and social media.

Alternatives to Intercom are BotPenguin, Tidio, Drift, Zendesk, and Crisp.

The biggest flaw of Intercom, besides pricing, is its complexity in configuration and integration for non-technical users, which can result in a challenging initial setup and use.

Pros: Powerful customer segmentation and targeting, High-quality live chat capabilities, sophisticated chatbot features, in-depth analytics and reporting, extensive library of third-party integrations.

Cons: High cost for small businesses, complexity in configuration and integration, limited customization options for the free plan, steeper learning curve compared to simpler platforms.

Stop being carried into dogma, Think differently, and choose better. Choose BotPenguin.

Try BotPenguin

Miss out on nothing, be where your customers are, and be there in time and style.

5 minute learning curve is all you have to go through. Forget about complexity, adapt user friendly BotPenguin.

Never face compatibility issues, we are where you need us.

Our chatbots are available for all popular platforms, so you never miss a lead.

Marketing has evolved, now it’s hyper-personalised. Slide into DMs with our chatbots by using broadcast, segmentation, drip campaigns for all supported messaging channels

The world is a wonderful place, speak the tongue of your customers and customize the chatbot to match your brand.