Drift is a conversational marketing platform that enables businesses to engage and qualify leads through chatbots and live chat.
intercom
vsdrift
Are you sure about Intercom & Drift? Checkout BotPenguin
Following the herd with Drift & Intercom? It’s time to break free and check out a better alternative with more features & less hustle– BotPenguin.
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What's the difference between Intercom and Drift?
Comparing customer communication platforms with advanced conversational AI.
Pricing
Drift Costs 3x in one month than Intercom costs a whole year.
Number of Chatbots
Both Intercom and Drift provide only 1 bot. BotPenguin allows as many as you want.
Channels
Both Drift and Intercom aren’t available on Meta Trio and Telegram.
Voice-support
You’ll get Voice support in both Intercom and Drift.
Detailed Features Comparison between Drift and Intercom
Get your glasses on; let’s dive into the fine print.
Intercom
Drift
| Free Lifetime Plan |
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| Pricing |
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| Number of chatbots per account |
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| Multi platform Integration (Website, Whatsapp, FB Messenger, Telegram, Landing pages) |
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| No code Chatbot builder |
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| Ease to manage Bot Installation, and functionality. |
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| Easy to navigate UI with placeholders, help text and tutorials |
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| Add team members and provide them role based access |
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| Multi channel Live Chat support |
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| Human handover and real time user simulation with typing delays |
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| Voice support for Bot users |
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| Multilingual Capabilities |
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| Native integration with CRMs/Apps |
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| Smart Intuitive responses based on keywords |
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| User segments based on Tag/Attributes for campaigns and broadcasts |
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| Block specific IPs. URLs or Country Codes |
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| Schedule drip campaigns for customer onboarding journeys |
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| Schedule broadcasts message |
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| WhatsApp Automation to manage catalogues, orders and automated responses |
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| Data Analytics, bot-wise and based on leads/messages |
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| Customizable reports |
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| View and download customizable data of subscribers |
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| Free bot Designing support |
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| Omnichannel customer support via phone, email, chat, WhatsApp |
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| View conversation history of users |
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| Enterprise-grade Security, SSL encryption |
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| Affiliate programs and White label reseller plans |
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| Knowledge base with Help Center, FAQs, Tutorials |
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| Personalized on boarding of customers |
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| WhatsApp API |
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| Enterprise Integrations |
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| ChatGPT |
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What is Drift?
Key features include AI-powered chatbots, lead generation, appointment scheduling, integrations, and analytics.
Alternatives to Drift include BotPenguin, Intercom, HubSpot Chat, and Freshchat, which offer similar conversational marketing capabilities for engaging and qualifying leads across various channels.
Pros: Utilizes AI-powered chatbots, lead generation tools, appointment scheduling, integrations, and analytics.
Cons: pricing and customisation options may pose challenges, and it is not a dedicated chatbot suite.
Drift went into a crazy tailspin, BotPenguin holds its ground.
What is Intercom?
Intercom is a communication platform that streamlines business interactions with customers through in-app messaging, email, and live chat services.
Intercom alternatives that shine in customer support and engagement include platforms like BotPenguin, Help Scout, HelpCrunch, Olark, HubSpot Services Hub, Zendesk and Freshdesk.
Intercom's pricing can be prohibitive for small businesses and startups, making it difficult to access its powerful features on a limited budget.
Pros: Easy-to-use interface, personalized messaging, fast customer support, live chat features, robust automation, and app integrations.
Cons: Relatively expensive, limited customization options, additional costs for extra features, UI experience can be overwhelming for some users.
Stop being carried into dogma, Think differently, and choose better. Choose BotPenguin.
Better than both Intercom and Drift, BotPenguin
BotPenguin creates a bridge between the feature gaps and adds more features than they had to begin with- at a quarter of the price! Just unbelievable.
Unified chat inbox with live chat for all platforms
Miss out on nothing, be where your customers are, and be there in time and style.
No coding required
5 minute learning curve is all you have to go through. Forget about complexity, adapt user friendly BotPenguin.
80+ Native Integrations
Never face compatibility issues, we are where you need us.
Chatbot for WhatsApp, Facebook, Instagram, Telegram and Websites
Our chatbots are available for all popular platforms, so you never miss a lead.
Marketing Automation
Marketing has evolved, now it’s hyper-personalised. Slide into DMs with our chatbots by using broadcast, segmentation, drip campaigns for all supported messaging channels
Multilingual and highly customizable
The world is a wonderful place, speak the tongue of your customers and customize the chatbot to match your brand.
Check out other comparisons
Take the best decision with BotPenguin
Intercom vs. Tidio
Tidio can outsmart Intercom on chatbots, Intercom plays on scale and range. BotPenguin does both.
Intercom vs. Wati
Wati's got WhatsApp, Intercom's all channel uber cool. BotPenguin gives everything, including ChatGPT integrations.
Intercom vs. ManyChat
Intercom is a customer messaging platform. ManyChatsis Marketing Automation. BotPenguin is automation on steroids!
Frequently Asked Questions
How does the pricing for Drift vs Intercom compare?
Drift costs significantly more than Intercom. In fact, Drift's pricing is approximately three times higher per month than Intercom's annual cost.
Do Drift and Intercom offer multi-platform integration support?
Both Drift and Intercom have limited platform integration options. They do not offer support for WhatsApp, Facebook, and Telegram, unlike BotPenguin which supports these and more.
Can you create more than one chatbot with Drift or Intercom?
Both Drift and Intercom limit users to one bot per account. BotPenguin, on the other hand, allows you to create as many bots as you need.
Do Drift and Intercom offer voice support for their chatbots?
Fortunately, both Intercom and Drift provide voice support for their chatbots.
Is it possible to schedule drip campaigns for customer onboarding on Drift and Intercom?
Both Drift and Intercom lack this feature specifically for Facebook and Telegram, while BotPenguin offers a feature for scheduling drip campaigns for customer onboarding on these and other platforms.
What our Customers Say
Delivering value, earning trust. Hear good words about BotPenguin on these platforms.
G2
"Their ability to execute in a timely manner. If you want to start an AI Chatbot business then this is the place. - They have a great work environment, and know how important it is to be efficient."
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5-Star Rating
Capterra
"We are using BotPenguin for our Facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product."
- Twana D.
4.6-Star Rating
Trustpilot
"Its Whatsapp Automation with API is really practical for sales & marketing objective. If it comes with analytics about campaign result it will be awesome."
- BD Michae
5-Star Rating
Good Firms
"Their timely communication is the reason for the great project management. Our descriptions are precisely translated into needs by BotPenguin, and they possess the necessary skill set to execute features in a timely manner."
- Yashi Amola
5-Star Rating
Crozdesk
"The team at BotPenguin contributed knowledge not just about using Generative AI but also about how these technologies may be customized to meet our needs in the asset and wealth management industry. It was amazing how well they could convert difficult technical ideas into workable, approachable solutions. Furthermore, the team at BotPenguin has shown a remarkable capacity for creative problem-solving, as demonstrated by their approach to challenging project specifications."
- Phil Johnson
5-Star Rating
