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Why BotPenguin
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- Integrations
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- Live Chat
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- Unified Inbox
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- Key Features
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- Analytics
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Product
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Solutions
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Pricing
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- Chatbot Pricing (except WA)
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- Whitelabel Chatbot Pricing
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- WhatsApp Chatbot Pricing
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Partners
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- Partners Home
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Are you sure about Intercom & Drift? Checkout BotPenguin

Following the herd with Drift & Intercom? It’s time to break free and check out a better alternative with more features & less hustle– BotPenguin.

Drift Costs 3x in one month than Intercom costs a whole year.

Both Intercom and Drift provide only 1 bot. BotPenguin allows as many as you want.

Both Drift and Intercom aren’t available on Meta Trio and Telegram.

You’ll get Voice support in both Intercom and Drift.

Features	Intercom	Drift
Free Lifetime Plan	No, only free trial available	No, only free trial available
Pricing	$888 per annum	$2500 per month
Number of chatbots per account	One Chatbot	One Chatbot
Multi platform Integration (Website, Whatsapp, FB Messenger, Telegram, Landing pages)	Available for all platforms	Not available for WhatsApp, Facebook and Telegram
No code Chatbot builder
Ease to manage Bot Installation, and functionality.
Easy to navigate UI with placeholders, help text and tutorials	All Available	All Available
Add team members and provide them role based access
Multi channel Live Chat support
Human handover and real time user simulation with typing delays	Both Available	Both Available
Voice support for Bot users
Multilingual Capabilities
Native integration with CRMs/Apps	Yes, can be integration with all available CRMs and Apps	Yes, can be integration with all available CRMs and Apps
Smart Intuitive responses based on keywords	Available for all social media channels like Facebook, WhatsApp and Telegram	Not available on Facebook and Telegram
User segments based on Tag/Attributes for campaigns and broadcasts		Feature not available
Block specific IPs. URLs or Country Codes	Can manage all	Can block IP nothing mentioned about specific URLs or country codes
Schedule drip campaigns for customer onboarding journeys	Available on all channels FB, WhatsApp and Telegram	Not available for WhatsApp, Facebook and Telegram
Schedule broadcasts message	Available on all channels FB, WhatsApp and Telegram	Not available for WhatsApp, Facebook and Telegram
WhatsApp Automation to manage catalogues, orders and automated responses	Available	Not Available
Data Analytics, bot-wise and based on leads/messages	Available and generate customized report	Available and generate customized report
Customizable reports	Can generate daily, weekly, monthly and annually	Can generate daily, weekly, monthly and annually
View and download customizable data of subscribers	Can view and download data	Can view and download data
Free bot Designing support	Available	Available
Omnichannel customer support via phone, email, chat, WhatsApp	WhatsApp support not available	WhatsApp support not available
View conversation history of users
Enterprise-grade Security, SSL encryption
Affiliate programs and White label reseller plans	Personalized on boarding of partners	Personalized on boarding of partners
Knowledge base with Help Center, FAQs, Tutorials	Available	Available
Personalized on boarding of customers	Available	Available
WhatsApp API
Enterprise Integrations
ChatGPT

Disclaimer: Based on our research and information available on the website.

What is Drift?

Drift is a conversational marketing platform that enables businesses to engage and qualify leads through chatbots and live chat.

Key features include AI-powered chatbots, lead generation, appointment scheduling, integrations, and analytics.

Alternatives to Drift include BotPenguin, Intercom, HubSpot Chat, and Freshchat, which offer similar conversational marketing capabilities for engaging and qualifying leads across various channels.

Pros: Utilizes AI-powered chatbots, lead generation tools, appointment scheduling, integrations, and analytics.

Cons: pricing and customisation options may pose challenges, and it is not a dedicated chatbot suite.

Drift went into a crazy tailspin, BotPenguin holds its ground.

Try BotPenguin

What is Intercom?

Intercom is a communication platform that streamlines business interactions with customers through in-app messaging, email, and live chat services.

Intercom alternatives that shine in customer support and engagement include platforms like BotPenguin, Help Scout, HelpCrunch, Olark, HubSpot Services Hub, Zendesk and Freshdesk.

Intercom's pricing can be prohibitive for small businesses and startups, making it difficult to access its powerful features on a limited budget.

Pros: Easy-to-use interface, personalized messaging, fast customer support, live chat features, robust automation, and app integrations.

Cons: Relatively expensive, limited customization options, additional costs for extra features, UI experience can be overwhelming for some users.

Stop being carried into dogma, Think differently, and choose better. Choose BotPenguin.

Try BotPenguin

Miss out on nothing, be where your customers are, and be there in time and style.

5 minute learning curve is all you have to go through. Forget about complexity, adapt user friendly BotPenguin.

Never face compatibility issues, we are where you need us.

Our chatbots are available for all popular platforms, so you never miss a lead.

Marketing has evolved, now it’s hyper-personalised. Slide into DMs with our chatbots by using broadcast, segmentation, drip campaigns for all supported messaging channels

The world is a wonderful place, speak the tongue of your customers and customize the chatbot to match your brand.

Drift costs significantly more than Intercom. In fact, Drift's pricing is approximately three times higher per month than Intercom's annual cost.

Both Drift and Intercom have limited platform integration options. They do not offer support for WhatsApp, Facebook, and Telegram, unlike BotPenguin which supports these and more.

Both Drift and Intercom limit users to one bot per account. BotPenguin, on the other hand, allows you to create as many bots as you need.

Fortunately, both Intercom and Drift provide voice support for their chatbots.

Both Drift and Intercom lack this feature specifically for Facebook and Telegram, while BotPenguin offers a feature for scheduling drip campaigns for customer onboarding on these and other platforms.