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Zoho CRM VS Zendesk Sell: Which CRM is Worth it?

Updated on
Jul 29, 20237 min read
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    Table of content

  • What is Zoho CRM? 
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  • User review of Zoho CRM
  • What is Zendesk Sell?
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  • User reviews of Zendesk Sell
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  • The Final Battle: Zoho CRM VS Zendesk Sell
  • The Final review

Are you looking for the right CRM that aligns with your specific requirements? It's been quite  a long the businesses have reaped the benefits of good customer management software. The entrepreneurs and the company owners report higher revenue, nurturing customer processes, better lead tracking, and more efficient time management. And still, if you need to adapt your CRM, then the time has arrived to look at better software options in the market. 

As the scene of business, today is much different than earlier. CRM is expected to reach over $80 billion in revenues by 2025. Today people in business are mainly concerned with the plans and pricing, integration, customer support, videos, languages supported, screenshots, user ratings, features, etc., of CRM Software.

In this blog, we will compare Zoho CRM VS Zendesk Sell, the two most popular software packages in the market. Specifically, the comparison will be based on features, pricing, and integrations.

This blog will help you to choose the right one.

What is Zoho CRM? 

Zoho CRM is a cloud-based customer relationship management software that helps businesses manage their sales, marketing, and customer support operations. It offers many features to help businesses automate and streamline their processes, including lead and contact management, sales forecasting, marketing automation, customer analytics, and more.

Zoho CRM is highly customizable, allowing businesses to tailor the platform to their unique needs. It integrates with various other software applications, including email marketing tools, social media platforms, and accounting software, providing a comprehensive solution for managing customer interactions.

Zoho CRM is designed to be user-friendly, with an intuitive interface and helpful guides and resources to help businesses get started. It also offers a mobile app, allowing users to access the platform from anywhere, at any time.

User review of Zoho CRM


  • Zoho CRM is easy to use, innovative, excellent free tier, and has friendly UI and UX. In general, it is a good product and has a perfect mobile application.
  • Zoho CRM has different templates, which are very helpful for the user. It has an easy setup and can easily adjust with the Zoho Creator. 


  • The least attractive part of Zoho is its customer Support. It often creates glitches and ultimately makes the CRM unusable.
  • Email invitations, frequently in our clients' spam bins, are another Zoho CRM issue.
  • It offers limited integration, and their support could be better and give you unattractive solutions.

What is Zendesk Sell?

Zendesk Sell is a customer relationship management or CRM system that provides complete visibility into current opportunities in your sales pipeline. It is user-friendly and easy to navigate, control, track, and sort email automatically. Integrate it with the popular online and social media tools and to your email account at Zendesk Sell to track customer interactions. Zendesk Sell has easy access to call records, emails, and notes.

User reviews of Zendesk Sell


  • For potential customers, Zendesk Sell provides simple input for contact information. It also allows super easy ways to create deals and potential client purchases.
  • Zendesk Sell helps to push notifications. 
  • It is easy to use and great for small teams. 
  • It allows sales teams to access and analyze the sales data quickly. Zendesk Sell creates impressive sales reports.
  • Zendesk Sell offers extra functions and better systems to use. It is excellent for customer support.


  • Zendesk Sell has various limitations in functionalities as it does not support the SaaS business model, needs specific keys, and fails to provide important features like reporting and customization. 
  • Zendesk Sell's reporting is expensive and lacks standard functionalities that other CRM have.

The Final Battle: Zoho CRM VS Zendesk Sell

1. Comparison of features: Zoho CRM VS Zendesk Sell

Zoho CRM and Zendesk Sell both provide a free trial, so you can check out the different features of each individual on your own without wasting time trying out other software products.

Sales Force Automation for CRM software is better in Zendesk Sell, whereas Zoho CRM is leading in marketing automation. 

As mentioned, Customer support is excellent in Zendesk, but the data sourcing for sales analytics software is more robust in Zoho CRM. The reporting and analytics are more or less the same in both software. 

Read on to the features of Zoho CRM and Zendesk Sell to determine more clearly:

Zoho CRM features:

  • 2-Factor Authentication
  •  API
  •  Calendar Management
  •  Contact Management
  •  Contact Sharing
  •  Customer Management
  •  Dashboard
  •  Data Export
  •  Data Import
  •  Data Visualization
  •  Email Integration
  •  External Integrations
  •  File Sharing
  •  File Transfer
  •  Google Apps Integration
  •  Lead Management
  •  Lead Scoring
  •  Marketing Automation
  •  Multi-User
  •  Notifications
  •  Scheduling
  •  Social-Media Integration
  •  Task Scheduling/Tracking
  •  Third-Party Plugins/Add-Ons
  •  Call Tracking
  •  Click-to-Dial
  •  Sales Automation
  •  Pipeline Management

Zendesk Sell Features

  • Flexible ticket management with automated workflow
  • Branded customer-facing web interface
  • Robust reporting and advanced analytics
  • Multi-brand support with linked accounts
  • Community forums
  • Screencasting
  • Group rules and macros
  • Multi-locale (timezone and languages)
  • Public and private forums
  • Open API
  • Real-time updates

2. Comparison of pricing: Zoho CRM VS Zendesk Sell

Both Zoho CRM and Zendesk Sell provide a free trial period. You can choose accordingly and can have access to its various features. Zendesk offers better pricing than Zoho CRM as it has a different version, each with a free trial.

Zoho CRM pricing:

Free Trial

  • Leads
  • Contacts
  • Accounts
  • Opportunities / Deals
  • Tasks, events, call logs, and notes
  • CRM views
  • Advanced filters
  • Status updates
  • Direct messages
  • Attach files to feeds
  • Follow-up rules
  • Twitter, Facebook & Google+ integration
  • 10 Email templates
  • Email opt-out
  • Free Email support
  • Live Chat
  • Several other features

Standard- $18/user/month

  • All features from Free Plan +
  • Workflow rules
  • Email insights
  • Workflow conversion
  • Tags and groups
  • Scoring rules
  • Webforms
  • Sales forecasting
  • Custom fields
  • Roles and profiles
  • Document Library
  • Charts and KPIs
  • Secure, encrypted transmission
  • Call center connectors

Professional- $30/user/month

  • All Features from the Standard Plan +
  • Social CRM
  • Web-to-case forms
  • Validation Rules
  • Automatic Field Updates
  • Webhooks
  • Blueprint – Process management
  • Macros
  • Email integration
  • Inventory management
  • Google AdWords integration
  • Sales signals – Real-time notifications

Enterprise- $45/user/month

  • All Features from the Professional Plan +
  • Multi-user portals
  • Custom Modules and Buttons
  • SalesInbox – Email for salespeople
  • Canvas – Visual CRM view
  • Auto Responders
  • Email Parser
  • Data Encryption
  • Subforms
  • Zia Voice – Conversational AI
  • Conditional Fields
  • Mobile SDK and App Distribution

Ultimate- $55/user/month

  • All Features from other plans +
  • Advanced customization
  • Data Enrichment
  • Email sentiment
  • Automation suggestions
  • Enhanced storage
  • Dedicated Database cluster
  • Free Basic and Classic support
  • Exclusive 30-day free trial

Zendesk Sell pricing:

Sell Team- $19 /User/Month (Billed Yearly)

  • Email integration
  • Up to 3 paid users
  • One custom sales pipeline
  • Built-in click-to-dial & call recording
  • Fully featured mobile CRM
  • Apps & integrations - PREBUILT

Sell Professional- $49 /User/Month

  • Email integration
  • Unlimited paid users
  • One custom sales pipeline
  • Built-in click-to-dial & call recording
  • Fully featured mobile CRM
  • Apps & integrations - PREBUILT & CUSTOM
  • Personalized bulk emailing
  • Unlimited email templates
  • Sales goals & forecasting
  • Unlimited custom fields
  • Advanced call analytics

Sell Enterprise- $99 /User/Month

  • Email integration
  • Unlimited paid users
  • Two sales pipelines
  • Built-in click-to-dial, call recording, & power dialer
  • Fully featured mobile CRM
  • Apps & integrations - PREBUILT & CUSTOM
  • Personalized bulk emailing
  • Unlimited email templates
  • Sales goals & forecasting
  • Unlimited custom fields
  • Advanced call analytics
  • Activity reports
  • Advanced permissions
  • Product Catalog
  • Lead and deal scoring
  • Task automation
  • Customized notifications

Sell Elite- $199 /User/Month

  • Account Management
  • Sales Tracking
  • Tasks And Activity Tracking
  • Collaboration
  • Email
  • Voice And Text
  • Mobile
  • Data And Team Management
  • Api And Integrations
  • Reporting

3. Comparisons of Integrations: Zoho CRM VS Zendesk Sell

Integrations are considered as one of the crucial aspects of any CRM software solution. Let's look at the integration capabilities of Zoho CRM and Zendesk Sell.

As mentioned, Zoho CRM integrates with the other software products of the Zoho company. Apart from that, it also integrates with ClickDesk, Gmail,, MailChimp, Zopim, Coconect, HelpOnClick, OneSaaS, SimplyCast, Facebook, Unbounce, Socket, Google Apps, Wufoo, QuickBooks, Contactology, Constant Contact, Twitter, vWorkApp, ExactTarget, gUnify, GetResponse, Microsoft Outlook, and CloudWork.

Zendesk Sell also integrates with a large number of applications. It includes 3CLogic, 123FormBuilder, AppGuru, Agile CRM, Capsule CRM, Azuqua, ClickDesk Live Chat, Cloud Magic, Cisco CTI, FreshBooks, Drupal, Google Apps, Infusionsoft, Hootsuite, LiveChat, Joomla!, Microsoft Dynamics, MailChimp, Podio, Olark Live Chat, SAP Business One, Shopify, Zoho CRM, WordPress, etc.

The Final review

Undoubtedly, both Zoho CRM and Zendesk Sell are the best in their ways. Also, both are excellent customer management software solutions that enable businesses to maintain a good relationship with their customers. 

If you are considering the features, Zoho CRM is slightly better than Zendesk Sell, and in the case of pricing, Zendesk Sell has more offers, and for integrations, both are more or less on the same page.

Almost all the relevant information is provided about Zoho CRM and Zendesk Sell, so it's your turn now; you can see which will match your business needs.

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