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Don't ruin your chatbot reselling plan: 6 mistakes to avoid

Updated on
Aug 22, 20238 min read
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Are you considering reselling chatbots to businesses? It's a lucrative market, with a projected compound yearly growth rate of 29.7% from 2019 to 2024. But before you dive in headfirst, there are a few mistakes you need to avoid.

As the demand for chatbots increases, it's critical to know how to create successful chatbots that provide real value to your customers. 

Otherwise, you risk becoming just another failed chatbot statistic. And trust us, there are plenty of those already. 

In fact, five others fail miserably for every successful chatbot, damaging the reputation of chatbots as a whole.

So, what can you do to ensure your chatbot reselling plan doesn't flop? 

You need to steer clear of common mistakes that hinder success. This blog will explore six common errors that chatbot resellers must avoid. 

Because let's face it - chatbots may have immense power, but they're only as good as the humans behind them.

6 errors that can ruin your chatbot reselling strategy

Avoid common pitfalls in your chatbot reselling strategy. Here are 6 crucial errors to watch out for and ensure a successful chatbot reselling venture. Stay informed and maximize your reselling potential.

1. Failing to choose a profitable niche

Choosing a profitable niche is crucial for the success of any chatbot reselling business. Failing to do so can result in wasted resources, limited market opportunities, and difficulty standing out from competitors. Here are some common mistakes to avoid when selecting a niche for your chatbot reselling business:

Failing to research the market

Before choosing a niche, it's important to research the market thoroughly. This includes analyzing the demand for chatbots in different industries, identifying market trends, and assessing the competition.

Selecting a niche with limited potential

Choosing a niche that is too narrow or has limited growth potential can hinder the success of your chatbot reselling business. Choosing a niche with room for growth and expansion is important.

Choosing a niche based solely on personal interest

While being interested in your chosen niche is important, considering its profitability is also important. Don't let personal bias cloud your judgment when selecting a niche.

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Failing to consider the target audience

Consider your target audience's demographics, pain points, and expectations when choosing a niche. It will help you create a chatbot that addresses their needs and appeals to their preferences.

Overlooking regulatory and legal considerations

Different niches may have different regulatory requirements and legal considerations that must be considered. Make sure you research and understand these before committing to a niche.

Failing to pivot when necessary

Even after selecting a niche, it is essential to be flexible if market conditions change. Keep abreast of market developments and be willing to adjust your strategy as necessary.

As a chatbot reseller, you can increase your chances of success by avoiding these common blunders and selecting a profitable niche with care.

2. Overpromising and underdelivering.

A major pitfall for chatbot resellers is overpromising and underdelivering, resulting in dissatisfied customers, damaged reputations, and a loss of business. Here are some common errors to avoid when establishing goals for your chatbot reselling business:

Not setting realistic goals

Work with clients to establish realistic goals and timelines for the chatbot's development and deployment. Don't promise quick fixes or unrealistic outcomes.

Failing to deliver on promises

If you promise certain features or results, ensure you can deliver them. Failure to do so can result in lost clients and a damaged reputation.

Not providing adequate support

It's important to provide ongoing support to clients, including addressing any issues or challenges that may arise with the chatbot. Failure to provide adequate support can lead to dissatisfied clients and a loss of business.

Ignoring client feedback

Listen to and adjust the chatbot as necessary. Ignoring client feedback can lead to an ineffective chatbot that fails to meet their needs.

You can establish trust with clients and build a successful and sustainable business by avoiding these common mistakes and setting realistic expectations for your chatbot reselling business.

3. Neglecting marketing and sales

Neglecting marketing and sales can be a critical mistake for chatbot resellers, as it can limit the visibility of their business and ultimately lead to a lack of clients. Here are some common mistakes to avoid regarding marketing and sales:

Failing to establish a clear brand identity

A robust brand identity can help you stand out in a competitive marketplace. Ensure that your brand reflects the benefits and values of your chatbot reselling business.

Not creating a comprehensive marketing strategy

Create a marketing strategy incorporating multiple tactics, including social media, email marketing, content marketing, and paid advertising. Avoid relying on one marketing channel exclusively.

Neglecting SEO

Search engine optimization is essential for increasing your website's visibility and attracting potential customers. Ensure that your website is search engine optimized and contains relevant keywords.

Not building relationships with potential clients

Developing relationships with prospective clients can facilitate the establishment of trust and increase the likelihood that they will become paying customers. Engage with prospective customers via social media and email.

Failing to provide valuable content

Providing valuable content, such as blog posts or whitepapers, can help establish your business as an authority in the chatbot reselling space. Avoid solely promoting your services and instead focus on providing helpful information.

Not tracking metrics and adjusting strategy accordingly

Monitor your marketing and sales metrics, such as website traffic and conversion rates, and adjust your strategy accordingly. Please do so to save resources and opportunities.

By avoiding these common mistakes and prioritizing marketing and sales, you can increase the visibility of your chatbot reselling business and attract more clients.

4. Ignoring customer feedback and failing to iterate

Ignoring customer feedback and failing to iterate can lead to an ineffective chatbot that fails to meet your client's needs. Here are some common mistakes to avoid:

Failing to gather feedback

Ensure you are actively soliciting client feedback on their experience with the chatbot.

Not analyzing feedback

Take the time to analyze your feedback to identify improvement areas.

Not prioritizing improvements

Use your feedback to prioritize improvements impacting the user experience.

Failing to iterate

Make iterative improvements to the chatbot over time based on feedback and data analysis.

Not communicating changes to clients

Be transparent with clients about your changes to the chatbot and how they will impact their experience.

Ignoring data

Use data to inform decision-making and measure the chatbot's effectiveness. Ignoring data can lead to missed opportunities for improvement.

5. Ignoring privacy and security concerns.

Ignoring privacy and security concerns can be a critical mistake for chatbot resellers, leading to legal issues, damaged reputations, and a loss of business. Here are some common mistakes to avoid regarding privacy and security:

Failing to comply with data protection laws

Ensure you are familiar with data protection laws in your jurisdiction and are taking steps to comply with them.

Not encrypting sensitive data

Ensure that sensitive data, such as personal information or financial details, is properly encrypted and protected.

Not conducting security audits

Regularly conduct audits to identify vulnerabilities and address security issues.

Failing to communicate privacy policies to clients

Be transparent with clients about how their data will be used and ensure they understand the privacy policies.

Not training staff on privacy and security

Ensure all staff developing or managing the chatbot are properly trained on privacy and security best practices.

Ignoring user feedback on privacy and security

Listen to user feedback on privacy and security concerns and take steps to address any issues.

6. Not providing adequate support and maintenance.

Providing adequate support and maintenance can lead to a better user experience, lost business, and a damaged reputation. Here are some common mistakes to avoid regarding support and maintenance:

Failing to provide timely support

Ensure clients have access to timely support when they encounter issues with the chatbot.

Not offering training or resources

Provide clients training to help them use the chatbot effectively and troubleshoot common issues.

Failing to monitor performance

Regularly monitor the performance of the chatbot to identify and address any issues.

Not providing updates

Regularly update clients to improve the chatbot's functionality and address user feedback.

Not backing up data

Ensure that all data is adequately backed up and can be recovered in case of a system failure or data loss.

Failing to address bugs and glitches

Take swift action to address any bugs or glitches and communicate the issue's status to clients.

By avoiding these common mistakes and prioritizing support and maintenance, you can provide a high-quality user experience and retain clients long-term.


Remember, chatbots are becoming more prevalent and their popularity will only increase in the coming years. 

In fact, the global market for chatbots is anticipated to reach $9.4 billion by 2024!

To ensure that your chatbot reselling plan doesn't go awry, it's crucial to learn from the mistakes of others and take proactive steps to prevent them. 

And if you're looking for the ideal place to start, look no further than BotPenguin's Chatbot Reseller program. 

Our platform can help you navigate the chatbot industry, provide the necessary tools, and support your business every step of the way.

So, why wait? 

Contact us today, and let's work together to capitalize on the growing demand for chatbots and build a successful business!

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