Chatfuel is a chatbot platform that enables businesses to create AI-powered chatbots for Facebook Messenger and WhatsApp.
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Following the crowd with Intercom or ChatFuel? It's high time to break the cycle and check out BotPenguin. More wallet-friendly, simpler to navigate, and adaptable - quite frankly, superior!
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What's the difference between Intercom and Chatfuel
Contrasting customer communication platforms emphasizing chatbot functionality.
Pricing
ChatFuel demands less & gives less. The intercom is expensive for no reason. BotPenguin Delivers more than it asks for.
Number of Chatbots
Intercom allows only 1, ChatFuel gives 5, BotPenguin gives unlimited.
Channels
ChatFuel is limited to Website & Meta Trio; Intercom is just a customer support platform.
Voice-support
Intercom takes the lead as there’s no voice support in ChatFuel.
Detailed Features Comparison between Chatfuel and Intercom
Get your glasses on; let’s dive into the fine print.
Botsify
Tawk.to
| Free Lifetime Plan |
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| Pricing |
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| Number of chatbots per account |
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| Multi platform Integration (Website, Whatsapp, FB Messenger, Telegram, Landing pages) |
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| No code Chatbot builder |
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| Ease to manage Bot Installation, and functionality. |
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| Easy to navigate UI with placeholders, help text and tutorials |
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| Add team members and provide them role based access |
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| Multi channel Live Chat support |
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| Human handover and real time user simulation with typing delays |
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| Voice support for Bot users |
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| Multilingual Capabilities |
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| Native integration with CRMs/Apps |
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| Smart Intuitive responses based on keywords |
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| User segments based on Tag/Attributes for campaigns and broadcasts |
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| Block specific IPs. URLs or Country Codes |
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| Schedule drip campaigns for customer onboarding journeys |
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| Schedule broadcasts message |
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| WhatsApp Automation to manage catalogues, orders and automated responses |
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| Data Analytics, bot-wise and based on leads/messages |
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| Customizable reports |
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| View and download customizable data of subscribers |
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| Free bot Designing support |
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| Omnichannel customer support via phone, email, chat, WhatsApp |
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| View conversation history of users |
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| Enterprise-grade Security, SSL encryption |
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| Affiliate programs and White label reseller plans |
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| Knowledge base with Help Center, FAQs, Tutorials |
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| Personalized on boarding of customers |
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| WhatsApp API |
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| Enterprise Integrations |
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| ChatGPT |
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What is Chatfuel?
Key features include visual bot builder, broadcasting, integrations, analytics, and e-commerce support.
Alternatives to Chatfuel include MobileMonkey, BotPenguin, Wati, and Botsify, which offer similar chatbot building and automation capabilities across various messaging platforms.
Pros: User-friendly chatbot platform with a visual bot builder, broadcasting, integrations, analytics, and e-commerce support.
Cons: Limited to only website and Meta Trio, has some limitations in advanced customization, pricing considerations, and variable customer support response times.
Chatfuel's out of fuel; BotPenguin runs on organic enthusiasm.
What is Intercom?
Intercom is a customer messaging platform that facilitates B2C communication, offering features for live chat, customer engagement, and support across websites, apps, and social media.
Better alternatives to Intercom are Freshchat, Help Scout, Tidio, and BotPenguin, an omnichannel chatbot platform.
Intercom may have an extensive feature list, but it doesn’t justify the steep prices. Plus, the complex interface is tiresome.
Pros: Live chat, Customer segmentation, Email automation, In-app messages, Customizable chatbots.
Cons: Expensive pricing, Limited customization, Complicated workflows, Occasional slow responsiveness, Steeper learning curve, Fewer third-party integrations, Potential system glitches.
Stop being carried into dogma. Choose what’s best for you. Choose BotPenguin
Better than both Intercom and Chatfuel, BotPenguin
BotPenguin shines where Intercom and Chatfuel lack. More features, More Benefits, More everything but Price.
Unified chat inbox with live chat for all platforms
Miss out on nothing, be where your customers are, and be there in time and style.
No coding required
5 minute learning curve is all you have to go through. Forget about complexity, adapt user friendly BotPenguin.
80+ Native Integrations
Never face compatibility issues, we are where you need us.
Chatbot for WhatsApp, Facebook, Instagram, Telegram and Websites
Our chatbots are available for all popular platforms, so you never miss a lead.
Marketing Automation
Marketing has evolved, now it’s hyper-personalised. Slide into DMs with our chatbots by using broadcast, segmentation, drip campaigns for all supported messaging channels
Multilingual and highly customizable
The world is a wonderful place, speak the tongue of your customers and customize the chatbot to match your brand.
Check out other comparisons
Take the best decision with BotPenguin
Intercom vs ManyChat
Wati's got WhatsApp, Intercom's all channel uber cool. BotPenguin gives everything, including ChatGPT integrations.
Intercom vs Tidio
Tidio can outsmart Intercom on chatbots, Intercom plays on scale and range. BotPenguin does both.
Intercom vs Wati
Wati's got WhatsApp, Intercom's all channel uber cool. BotPenguin gives everything, including ChatGPT integrations.
Frequently Asked Questions
What kind of businesses or industries can benefit most from using Chatfuel or Intercom?
Both Chatfuel and Intercom are versatile platforms designed to support businesses of various types and sizes. From E-commerce to healthcare, education, and service industries, these platforms can help businesses automate their customer communication and enhance their marketing reach.
Is there any requirement of coding knowledge to build bots using Chatfuel and Intercom?
Yes, BotPenguin supports generating daily, weekly, monthly, and annual customized reports for your ease of tracking and analysis.
What customer support channels does BotPenguin offer?
Both platforms offer a streamlined, user-friendly interface to construct chatbots. No coding skills are required as they provide a drag-and-drop interface and predefined templates to create chatbots.
How to migrate from Chatfuel or Intercom to another platform like BotPenguin?
The process of migration is dependent on the policies of the respective platforms. Most chatbot platforms offer a way to export your data, which can then be imported into your new platform, like BotPenguin, though details can vary. It is recommended to check with the respective customer support teams for precise guidance.
What's the onboarding process like for new users on Chatfuel and Intercom?
Both Chatfuel and Intercom have an intuitive onboarding process. Once you sign up, you'll find a range of resources including guides, tutorials, and prompt customer support to navigate and understand the platform's features.
Do Chatfuel or Intercom offer trial periods or money-back guarantees?
Intercom does offer a 14-day trial for new users, which gives them an opportunity to test the platform before making a purchase decision. Chatfuel, on the other hand, doesn't offer a trial period but has a free plan with limited features to get started. As for the money-back guarantee, specific terms may need to be discussed directly with the platform's customer service or finance department.
What our Customers Say
Delivering value, earning trust. Hear good words about BotPenguin on these platforms.
G2
"Their ability to execute in a timely manner. If you want to start an AI Chatbot business then this is the place. - They have a great work environment, and know how important it is to be efficient."
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5-Star Rating
Capterra
"We are using BotPenguin for our Facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product."
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4.6-Star Rating
Trustpilot
"Its Whatsapp Automation with API is really practical for sales & marketing objective. If it comes with analytics about campaign result it will be awesome."
- BD Michae
5-Star Rating
Good Firms
"Their timely communication is the reason for the great project management. Our descriptions are precisely translated into needs by BotPenguin, and they possess the necessary skill set to execute features in a timely manner."
- Yashi Amola
5-Star Rating
Crozdesk
"The team at BotPenguin contributed knowledge not just about using Generative AI but also about how these technologies may be customized to meet our needs in the asset and wealth management industry. It was amazing how well they could convert difficult technical ideas into workable, approachable solutions. Furthermore, the team at BotPenguin has shown a remarkable capacity for creative problem-solving, as demonstrated by their approach to challenging project specifications."
- Phil Johnson
5-Star Rating
