DVET Maharashtra - Case Study

DVET Maharashtra streamlines student support with 24/7 bilingual chatbot

Actions that bring Impact

The result of implementing BotPenguin's chatbot solution.

24/7

bi-lingual support in Marathi & English

50,000+

student queries resolved

65%

reduction in inquiry workload

About Company

The Directorate of Vocational Education & Training (DVET), Maharashtra, is a state government body responsible for overseeing technical and vocational education across the state. Each year, thousands of students visit its website with questions about admissions, eligibility, and courses offered across Industrial Training Institutes (ITIs).

Industry:

Education / Government Organization

Key features used:

Web Chatbot, Multilingual Support

Size:

500+ Employees

Started Year:

1984

Website:

https://dvet.gov.in/

Country of Origin:

India

Challenges Faced

DVET faced recurring challenges during every admission cycle. The surge in student inquiries led to delayed responses and an overworked support team.

Most questions were simple — about admission dates, eligibility criteria, required documents, or ITI centers — but responding manually to thousands of students was inefficient and time-consuming.

The issue wasn't complexity but volume. The answers were available online, but students found it difficult to locate them.

The team needed an intelligent chatbot that could handle repetitive queries instantly, guide users clearly, and reduce dependency on staff while maintaining bilingual accessibility.

Solution by BotPenguin

DVET collaborated with BotPenguin to deploy a bilingual, AI-powered chatbot directly on their website. The chatbot became the first point of contact for students, offering instant responses to common questions in both Marathi and English.

It guided users through the admission process, eligibility details, and timelines, helping them find accurate information in seconds.

The chatbot was designed to provide 24/7 availability, ensuring that queries were addressed even outside office hours.

With the automation managing frequent inquiries, DVET's team could focus on complex cases that required human intervention.

The solution provided a faster, more structured support system that aligned with the department's goal of improving student experience.

Use cases

Platform

Integrations

Impact on Business Objectives

The chatbot transformed how DVET interacted with students. Over 90% of queries are now resolved instantly, reducing email and call traffic significantly.

The bilingual support system ensures accessibility for all students across Maharashtra, improving clarity and confidence during the admission process.

Response times dropped from hours to seconds, and staff productivity increased as repetitive tasks were eliminated.

Students now get quick, accurate, and consistent guidance throughout their journey, from inquiry to application.

Why DVET Maharashtra Chose BotPenguin

DVET chose BotPenguin for its expertise in delivering multilingual automation solutions tailored for public service use.

Other chatbot platforms lacked support for Marathi, which was essential for accessibility.

BotPenguin provided a system capable of understanding local language nuances while maintaining high accuracy and availability.

The chatbot's ability to manage large-scale inquiries without manual effort, along with its bilingual interface and reliable support, made BotPenguin the ideal choice for DVET's modernization efforts.

BotPenguin helped us transform how we assist students. With bilingual support and instant replies, our team finally manages thousands of inquiries effortlessly.

— DVET Maharashtra

Conclusion

Partnering with BotPenguin has helped DVET Maharashtra modernize student communication. The chatbot now handles routine questions instantly, reducing response times and easing the workload on staff. Students receive quick, clear, and accurate information anytime, improving the overall admission experience.

With plans to expand, DVET aims to integrate the chatbot with its internal systems, add deeper program-specific content, and use insights from chatbot data to improve future admission cycles.

Thank you to DVET Maharashtra's team for their collaboration and continued support.