BVK Biryani - Case Study

BVK Biryani automates 2,000+ WhatsApp orders with 100% payment clarity using BotPenguin

Actions that bring Impact

The result of implementing BotPenguin's chatbot solution.

2000+

WhatsApp orders automated every month

50%

reduced manual order processing

30%

faster order confirmations

About Company

BVK Biryani is a popular restaurant in Dubai, known for its fast delivery and crowd-favorite biryani. As demand grew, WhatsApp orders surged and operations turned messy. Everything from order details to payment confirmations was being handled manually. There were delays. Some payments didn’t get tracked. Staff juggled chats, spreadsheets, and confusion.

Industry:

Food & Beverage / Restaurant

Key features used:

WhatsApp Chatbot

Size:

Over 50 employees

Started Year:

2024

Website:

https://thebvkbiryani.ae/

Country of Origin:

UAE

Challenges Faced

BVK wasn't struggling to get customers; they were struggling to keep up. Hundreds of daily WhatsApp orders were managed manually, with no clear way to track payments or confirm statuses.

While several chatbot platforms looked promising at first, none supported Telr, the payment gateway BVK already used.

Every attempt fell short with limitations that forced the team to change their process instead of simplifying it.

Solution by BotPenguin

When Faheem reached out, he needed a system that could reliably take orders, reduce manual work, and give the team visibility without extra effort.

BotPenguin delivered a custom WhatsApp ordering system designed for restaurant workflows, complete with real-time payment confirmations, status tracking, and a central dashboard to monitor everything in one place.

To meet expectations fully, the team built and deployed a custom Telr integration, enabling secure payment flows directly through the bot.

That integration has since been added to the BotPenguin platform, making it available to other businesses with similar needs.

Use cases

Platform

Integrations

Impact on Business Objectives

Since launch, BVK now handles 2,000+ WhatsApp orders regularly without relying on manual replies or status checks.

Payments are processed smoothly, confirmations are instant, and the team can track everything in one place.

What used to be a time-consuming process is now streamlined and stress-free, bringing clarity, consistency, and peace of mind into daily operations.

Why BVK Biryani chose BotPenguin

For BVK, the biggest challenge was finding a chatbot platform that worked seamlessly with Telr, their trusted payment gateway. Most providers pushed them to switch systems, which was not practical for their operations.

BotPenguin offered a different approach. Instead of forcing BVK to adjust, the team built a custom Telr integration exclusively for them. This ensured smooth, secure payment confirmations directly through WhatsApp.

The willingness to go beyond standard features and deliver a solution designed around BVK’s needs made BotPenguin the obvious choice. What began as a one-off integration has since become part of the wider BotPenguin platform, helping other businesses too.

They didn’t just solve the issue, they actually made it better than what we expected.

— Faheem S, Owner, BVK Biryani

Conclusion

What began as messy manual work has become a reliable, automated system that BVK now sees as core to operations. WhatsApp orders flow smoothly, payments are confirmed in real time, and the team operates with clarity and speed.

Next, BVK is exploring voice-based reordering, promotional flows, automated follow-ups, and enhanced analytics to scale even further.

Thank you to BVK Biryani's team for their collaboration and continued support.