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Updated on
Oct 25, 20235 min read

Salesforce Chatbot Pricing & Limitations: Key Info

Updated onOct 25, 20235 min read
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    Table of Contents

  • What are Salesforce Chatbots?
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  • Why Should You Consider Salesforce Chatbots?
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  • Salesforce Chatbot Pricing Plans
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  • Understanding the Cost Factors
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  • Limitations of Salesforce Chatbots
  • Conclusion 
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Thinking if a Salesforce chatbot is right for your business but not sure where to start? In this blog, we'll break down everything you need to know about Salesforce chatbot pricing and capabilities so you can decide if it's a fit. 

As customer support demands evolve, chatbots are becoming a must-have tool for streamlining operations. But with any tech investment, understanding limitations and costs upfront is key. 

We'll explore Salesforce's chatbot options at various price points and uncover what's included - and not included - at each tier. 

By the end, you'll have a clear picture of whether a Salesforce solution can deliver the level of automation required within your budget. 

So let us start by understanding the Salesforce chatbot.

What are Salesforce Chatbots?

Salesforce Chatbots are virtual customer service agents. They are designed to engage with your clients, answer their questions, and guide them through the buying process like a seasoned pro. 

These bots utilize Natural Language Processing (NLP) to understand and respond to human language, making it feel like chatting with a real person.  

In the next section, we will explore the reasons for considering the Salesforce chatbot.


What are Salesforce Chatbots?


Why Should You Consider Salesforce Chatbots?

Excited to know how chatbots can benefit your Salesforce implementation? In this section, we'll explore why these virtual assistants are a must-have for any Salesforce user. 

Read on to discover how you can supercharge your customer service with these powerful bots!

Boosting Efficiency and Productivity

Salesforce Chatbots can handle routine inquiries, leaving your human support team more time to focus on complex issues that require a personal touch. 

Time is money, and these bots are here to save both! 

Reducing Operational Costs

Hiring and training a vast customer support team can be expensive. But fear not, budget-conscious business owners! 

Salesforce Chatbots offer a cost-effective solution to scale up your customer service efforts without breaking the bank. 


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Salesforce Chatbot Pricing Plans

 All three Salesforce chatbot pricing plans are given here:

Basic Bot Plan - Chatbot on a Budget!

The entry-level offering is perfect for startups and small businesses looking to dip their toes into the chatbot realm. 

The price is $50/month/100 conversations

It comes with essential chatbot features, like automated responses, basic integrations, and a limited number of interactions per month. Ideal for those taking their first chatbot steps! 

Pro-Bot Plan - Powering Up Your Conversations!

The Pro-Bot Plan is designed for businesses seeking more robust capabilities. With advanced integrations, custom branding, and increased interaction limits, this plan ensures your chatbot is a true customer service rockstar! 

The price is $100/month/100 conversations.

Enterprise Bot Plan - Unleash the Chatbot Superpowers!

The Enterprise Bot Plan offers top-tier features and scalability for the big leagues.

With custom AI models, multi-language support, and extensive analytics, this plan is a match made in chatbot heaven for large-scale businesses with big ambitions! 

Hope these Salesforce chatbot pricing are clear now let us understand these cost factors.

Suggested Reading:

Multi-Language Support: Salesforce Chatbot Integration

Understanding the Cost Factors

 These are some cost factors that you should understand:

The volume of Interactions - Conversations Count!

The more conversations your chatbot handles, the more it flexes its AI muscles, which means higher costs. 

Monitor your expected chatbot load to ensure you choose the most cost-effective plan! 

Customizations and Integrations - Tailoring the Experience!

Customizations and integrations add a sprinkle of uniqueness to your chatbot. While they enhance customer experience, they may also influence pricing. 

Be smart with your choices to find the perfect balance! 

Add-ons and Extras - Special Treats!

Think of add-ons as delightful toppings on your chatbot sundae! These extras come at an additional cost, from advanced analytics to priority support. 

Prioritize your must-haves to keep the budget in check! 

See everything has merits and demerits so the Salesforce chatbot also has some limitations let’s have a look into it.

Suggested Reading:

Elevate Customer Engagement with Salesforce Chatbots

Limitations of Salesforce Chatbots

 Below are the limitations of the Salesforce chatbot.

Natural Language Processing (NLP) Constraints - Language Labyrinth!

As smart as they are, chatbots might occasionally stumble when faced with complex language structures or industry-specific jargon. 

Keep an eye on customer satisfaction to ensure smooth interactions! 

Handling Complex Customer Queries - The Human Touch Dilemma!

While chatbots excel at routine inquiries, they might struggle when confronted with emotionally charged or intricate issues. 

Ensure seamless escalation procedures to human agents when needed! 

Integrations and Compatibility Challenges - Connecting the Dots!

Integrating your chatbot with existing systems and databases can sometimes take time and effort.

Ensure thorough testing to guarantee smooth compatibility and seamless data flow!  


In this blog, we explored Salesforce chatbot pricing plans and their key limitations. We discussed the three pricing tiers - Basic, Pro, and Enterprise plans - and how factors like volume of interactions, customizations, and add-ons can impact costs.

While Salesforce chatbots offer powerful features to streamline customer support, we also saw some limitations around natural language processing, handling complex queries, and potential integration challenges.

As a business owner, it's important to realistically evaluate your chatbot needs and budget. Salesforce may be a great fit for some, but others may find the costs prohibitive.

That's where we come in - BotPenguin. We're packed with advanced chatbot capabilities to boost customer satisfaction. Yet our pricing is much more affordable compared to Salesforce.

Imagine getting all the benefits of top-notch AI assistance without straining your budget. BotPenguin is your ticket to happier customers and smoother operations at a price that works for you.

Rather than complex pricing tiers, we keep things simple with transparent, low-cost subscriptions our baby plan costs 0 means we offer free forever plan also. 

And, our expert support team is always on hand to help you integrate seamlessly with over 60+ integrations.

And the tech for BotPenguin just doesn't stop there. For every chatbot solution you can name, BotPenguin can do it. And there is just too much to offer: 

So why wait? Move to BotPenguin today and watch your business thrive with a powerful chatbot that fits your budget. With us, you get exceptional service without the expensive price tag.

Suggested Reading:

Setting Up Chatbots in Salesforce: Step-by-Step Guide

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Table of Contents

  • What are Salesforce Chatbots?
  • arrow
  • Why Should You Consider Salesforce Chatbots?
  • arrow
  • Salesforce Chatbot Pricing Plans
  • arrow
  • Understanding the Cost Factors
  • arrow
  • Limitations of Salesforce Chatbots
  • Conclusion