Pricing: LiveChat’s agent-based pricing is a buzzkill for growing businesses. The per-agent cost for the Starter plan is $20, the Team plan is $41, and the Business plan is $59.
BotPenguin vs livechat
Choose BotPenguin, the perfect alternative to LiveChat
Master customer service and engagement with BotPenguin. You get native AI chatbots, live chat with human handoff, on-demand reports, widget customization, teams, and many agents.
FREE Forever plan. No Credit Card Required.
What makes BotPenguin the perfect LiveChat alternative?
The difference is that of a Swiss knife and an overpriced peeler. Botpenguin’s versatility enables chatbot customizations, omnichannel live chat, conversational AI, 60+ native integrations & more.
Extra Features at Reduced Cost
LiveChat alternative BotPenguin offers a cost-effective annual plan at $500, while LiveChat starts at $708 per year with per-agent pricing
Enjoy Unlimited Chatbots
BotPenguin allows unlimited chatbots per account, while LiveChat supports multiple bots.
Explore Multiple Platforms
BotPenguin integrates with multiple platforms, including websites, Whatsapp, FB Messenger, and Telegram. LiveChat supports WhatsApp, Instagram, Chat Pages, websites, Messenger, and Email.
Voice-Support
BotPenguin provides voice support through Twilio integration, while LiveChat offers voice support for bot users.
Which One is the better chatbot alternative?
BotPenguin stands out with its versatile features, affordability, and extensive integrations, making it a great LiveChat alternative.
BotPenguin
Livechat
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| Facebook Messenger |
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| Telegram |
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| Landing Pages |
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| Instagram Chatbot |
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| MS Teams Chatbot |
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| No code Chatbot builder |
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| Native website widget |
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| Ease to manage Bot Installation, and functionality |
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| Easy to navigate UI with placeholders, help text and tutorials |
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| Add team members and provide them role based access |
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| Multilingual Capabilities |
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| Free bot designing support |
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| Customizable reports |
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| Personalized on boarding and free Bot designing support |
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| Multi channel Live Chat support |
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| Human handover and real time user simulation with typing delays |
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| Voice support for Bot users |
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| Smart Intuitive responses based on keywords |
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| User segments based on Tag/Attributes for campaigns and broadcasts |
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| Schedule drip campaigns for customer onboarding journeys |
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| Schedule broadcasts message |
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| WhatsApp Automation to manage catalogs, orders and automated responses |
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| Omnichannel customer support via phone, email, chat, WhatsApp |
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| View conversation history of users |
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| Data Analytics, bot-wise and based on leads/messages |
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| View and download customizable data of subscribers |
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| Block specific IPs, URLs or Country Codes |
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| Total Number Of Integrations |
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| No-Code Integration with all available and custom CRMs/Apps |
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| Enterprise-grade Security, SSL encryption |
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| WhatsApp API |
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| Enterprise Integrations |
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| ChatGPT |
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| Knowledge base with Help Center, FAQs, Tutorials |
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| Affiliate programs and White label reseller plans |
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Reason to find a LiveChat alternative today!
Glitchy App: LiveChat has an Android & iOS app to manage chatbots, but it is riddled with issues like frozen canned responses, chatting lags, etc.
Addons: The marketplace addons for LiveChat are primarily for 3rd party integrations. Many of them are paid, increasing the overall pricing pushing people to look for LiveChat alternative.
Complicated Integrations: LiveChat has a few direct integrations. So, users rely on marketplace add-ons that are a bit complicated for first-timers.
Pay up for features: You need to upgrade your LiveChat plan to get the basic features like tags, segmentation, reports, team creation, human handover, etc.
Analytics: The base plan has hardly any analytics or reporting capabilities to see your bot’s performance which motivates customers to look for LiveChat alternative.
Choose BotPenguin as the perfect LiveChat alternative
BotPenguin has a visual flow builder to design smart chatflow. Moreover, AI chatbots are trainable on-site data and user interactions to improve query resolution promoting customers to choose it as the LiveChat alternative. It also offers -
60+ free direct integrations to extend your chatbot capabilities in a few clicks.
Create a team of agents and segment customers using custom fields and tags.
Analytics to measure the performance of your chatbot based on leads, messages, & more.
Accurate answering with AI chatbot + ChatGPT integration. Also, you can take over the conversation.
Canned responses to boost your speed & productivity while handling multiple clients.
Check out other comparisons
Take the best decision with BotPenguin
Intercom vs ManyChat
Intercom is a customer messaging platform. ManyChat is marketing automation. BotPenguin is automation on steroids!
Intercom vs Tidio
Tidio can outsmart Intercom on chatbots, Intercom plays on scale and range. BotPenguin does both.
Intercom vs Wati
Wati's got WhatsApp, Intercom's all channel uber cool. BotPenguin gives everything, including ChatGPT integration.
Frequently Asked Questions
Is there any free LiveChat alternative available?
The ideal free LiveChat alternative is BotPenguin which has a free plan with 1000 monthly messages for customers who want to try it. You can set up chatbots on your apps, websites, chat pages, WhatsApp, Telegram, and Facebook and monitor their performance easily.
Do you have to pay for LiveChat?
Yes, LiveChat offers a 14-day free trial, after which you must pay per agent per month, depending on your chosen plan. LiveChat alternatives like BotPenguin offer feature-based pricing, making it more affordable for most businesses.
How do I choose the best livechat alternative?
When choosing the best live chat software, look for features such as chatbot integrations, multi-platform support, team collaboration, customizability, and affordability. BotPenguin is an omnichannel bot with a live chat for platforms like sites, landing pages, Telegram, Facebook, & WhatsApp.
What is the disadvantage of LiveChat?
Disadvantages of LiveChat include expensive pricing per agent, limited integrations, glitches in the mobile app, and the need to pay for basic features. You are better off with a livechat alternative like BotPenguin that gives more features for 5x less cost.
Who are the competitors of LiveChat?
Some competitors of LiveChat in the chatbot market include BotPenguin, Chatfuel, Botpress, etc. These platforms offer similar functionalities and are considered as Landbot alternatives.
What our Customers Say
Delivering value, earning trust. Hear good words about BotPenguin on these platforms.
G2
"Their ability to execute in a timely manner. If you want to start an AI Chatbot business then this is the place. - They have a great work environment, and know how important it is to be efficient."
- Gustav Louv
5-Star Rating
Capterra
"We are using BotPenguin for our Facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product."
- Twana D.
4.6-Star Rating
Trustpilot
"Its Whatsapp Automation with API is really practical for sales & marketing objective. If it comes with analytics about campaign result it will be awesome."
- BD Michae
5-Star Rating
Good Firms
"Their timely communication is the reason for the great project management. Our descriptions are precisely translated into needs by BotPenguin, and they possess the necessary skill set to execute features in a timely manner."
- Yashi Amola
5-Star Rating
Crozdesk
"The team at BotPenguin contributed knowledge not just about using Generative AI but also about how these technologies may be customized to meet our needs in the asset and wealth management industry. It was amazing how well they could convert difficult technical ideas into workable, approachable solutions. Furthermore, the team at BotPenguin has shown a remarkable capacity for creative problem-solving, as demonstrated by their approach to challenging project specifications."
- Phil Johnson
5-Star Rating
