Whatsapp Bot vs Telegram Bot: Which is better? Find out!

Whatsapp Bot vs Telegram Bot: Which is better? Find out!

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Introduction

How do you interact with your clients? Customer engagement starts when businesses contact customers for the first time and continues after that. Customer involvement is one of those corporate buzzwords that never goes out of vogue. Customers are better connected to you when you engage them, and your firm will benefit as a result. 

The reality is that your clients are more likely to stick around if they are involved with your brand. Your company will benefit from increased lead generation, lead nurturing, and conversion rates. Chatbots are excellent friends. They replace conventional customer interaction activities by automating duties and removing time-consuming, expensive, and repetitive chores. A strategy undoubtedly supports customer engagement. It is first essential to know your target audience and their chosen distribution method. 

Today, among the most widely used messaging platforms for businesses to interact with clients, Telegram and WhatsApp are revolutionizing traditional discussions. To assist companies in optimizing and getting the most out of their online interactions, they provide a variety of features and bot capabilities. These solutions offer a variety of functions that can improve corporate interactions and go beyond texting to increase client engagement. 

There are over 1.5 billion monthly active users on WhatsApp; on average, 60 billion messages are sent daily. Telegram’s 200 million user base is around seven times lower than WhatsApp’s

Summary

1.Today, the most widely used messaging platforms for businesses to interact with clients are Telegram and WhatsApp, revolutionizing traditional discussions. 

2.To assist businesses in optimizing and getting the most out of their online interactions, 

3.There are over 1.5 billion monthly active users on WhatsApp; on average, 60 billion messages are sent daily. 

4.Telegram's 200 million user base is around seven times lower than WhatsApp's.


What is a telegram bot?

Telegram is an open source program and the platform which receives many feature additions from other developers. 


What is a WhatsApp bot?

An automated program called a WhatsApp chatbot employs artificial intelligence (AI) or pre-programmed conversational flows to handle discussions with human users on WhatsApp. 


Whatsapp bot vs. Telegram bot: which is better? Find out!


Platforms

WhatsApp

WhatsApp may be downloaded as a mobile app primarily on Android, iOS, and KaiOS-powered smartphones. 

Telegram

Client applications for Android, iOS, Windows Phone, Windows NT, macOS, and Linux are all available for Telegram. 


Bots

WhatsApp

Bots have always been frowned upon by WhatsApp.


Telegram

According to Telegram," Bots are computer programs with AI capabilities that can perform anything, that Receive news and updates tailored to your interests.


File Sharing

WhatsApp

WhatsApp allowed users to share documents, images, and videos with a maximum file size of 16 MB. 

Telegram

Files up to 1.5 GB in size can be shared via Telegram. 


Groups & Channels

WhatsApp

In addition to a standalone business profile, WhatsApp allows the establishment of two other types of groups:

1.Regular Groups: Groups with a maximum of 256 members may join by adding people from your contacts list.

2.Broadcasts: You may transmit texts, photos, and video broadcasts, and you can have an unlimited number of followers.

Telegram.


Two distinct group kinds are available on Telegram.

1.Regular Groups: These groups, which can only have 200 members and bots, allow you to invite individuals from your contact list.

2.Supergroups: As soon as your regular group fills up, it is elevated to a supergroup. One group in Supergroup can have up to 100,000 members.


Popularity

WhatsApp

Over 1.5 billion monthly active users and, on average, 60 billion messages are sent daily.

Telegram

 Over 1.4 billion as of 2018, Telegram's 200 million user base is around seven times lower than WhatsApp's.


Calls

WhatsApp

WhatsApp users may call their friends who also use the app for audio and video conversations

Telegram

Telegram only recently implemented voice calls. 


Payments

WhatsApp

In India, WhatsApp first introduced its payment mechanism in 2018. Users can instantly send money to their contacts using the UPI-based payment system. 

Telegram

2017 witnessed the release of an upgrade for Telegram that made it easier to create bots that could send users of the bot native payment conversation and invoice messages.

What is a Telegram Bot?

An open-source program is Telegram. As a result, the platform has received many feature additions from other developers. Other applications, such as WhatsApp and Facebook Messenger, created exclusively by the programmers of the parent business, are not the same.

What is a WhatsApp Bot?

An automated program called a WhatsApp chatbot employs artificial intelligence (AI) or pre-programmed conversational flows to handle discussions with human users on WhatsApp. Users may converse with a chatbot the same way they would with a human, using text or even voice, and it operates on an encrypted WhatsApp network.

Whatsapp Bot vs. Telegram Bot: which is better? Find out!

Regarding instant messengers, WhatsApp and Telegram are the most well-known brands. Businesses may use the bot features available on both messengers for their marketing, customer service, and sales efforts.

However, deciding between Telegram bots and WhatsApp chatbots is no easy task. Both instant messengers have shown they are capable of making online interactions simple.

Telegram is attempting to join the market and make a name for itself, while WhatsApp has mostly replaced other texting apps as the standard method of communication. High-end security and privacy are being used as a trump card against WhatsApp.

WhatsApp’s reputation took a significant hit in March 2021. At the same time, Telegram emerged as a safe replacement. Other players in the game, such as Signal, appeared out of nowhere and gradually faded away.

Despite all the online criticism, WhatsApp has maintained its dominant position as a messaging service. And it keeps expanding at a fantastic rate. It is a challenging position for firms. Which one should they pick to launch their chatbot through? Let’s start by comprehending the distinctions.

Platforms

WhatsApp

WhatsApp may be downloaded as a mobile app primarily on Android, iOS, and KaiOS-powered smartphones. As long as you verify it using WhatsApp’s mobile app, it also enables signing into WhatsApp with any browser.

Telegram

Client applications for Android, iOS, Windows Phone, Windows NT, macOS, and Linux are all available for Telegram. Telegram stores all of its data in the cloud, making this possible. Since there is no data transfer when signing on to another device, cross-platform usage is easier.

Bots

WhatsApp

Bots have always been frowned upon by WhatsApp. However, WhatsApp’s Business API enables businesses to design and use chatbots to connect and communicate with their clients, which wasn’t released until 2018. Please be aware that only people with business profiles are permitted to build or deploy this functionality.

Telegram

According to Telegram,” Bots are computer programs with AI capabilities that can perform anything,”

They are relatively close. Since they were introduced in 2015, Telegram bots have been used in many other messaging platforms and are comparable to other chatbots. You may accomplish the following with bots:

  1. Receive news and updates that are tailored to your interests.
  2. Sync up with other services like IFTTT and others.
  3. accept Telegram payments
  4. Play both alone and cooperative video games.
  5. Publish polls.
  6. anything to be found
  7. All of these are available directly from the Telegram app.

File Sharing

WhatsApp

Before this change, WhatsApp allowed users to share documents, images, and videos with a maximum file size of 16 MB. When attempting to distribute videos, this is a significant problem.

In 2017, WhatsApp made a long-overdue upgrade that allowed users to transfer any file format up to 100 MB in size.

Telegram

Files up to 1.5 GB in size can be shared via Telegram. You may transmit files from one contact to another without uploading them again since the shared file is kept in the cloud.

It also entails using it as a temporary site for your cloud storage. However, we do not advise doing so. There are no limitations on the kinds of file formats you may share on Telegram. The option to deliver data in an uncompressed version is also provided. It is excellent, especially for exchanging pictures. Images that haven’t been compressed can be shared without losing any information.

Groups & Channels

WhatsApp

In addition to a standalone business profile, WhatsApp allows the establishment of two other types of groups:

  1. Normal Groups: Groups with a maximum of 256 members that you may join by adding people from your contacts list.
  2. Broadcasts: You may transmit texts, photos, and video broadcasts, and you can have an unlimited number of followers. It enables the development of a one-way communication channel between the broadcaster and the audience. The messages are viewable, interactive, and shareable by the receivers but unreliable. Additionally, WhatsApp has a 256-member cap on broadcasts. Business Profile: WhatsApp enables companies to set up a separate business profile so they can quickly communicate with clients. Tools for automatic and speedy client message responses are available for business profiles. Businesses may use this to assist consumers and send out crucial alerts to their clients. You can use WhatsApp’s business profiles in several additional ways to advertise your company, boost sales, and improve customer happiness.

Telegram

Two distinct group kinds are available on Telegram.

  1. Normal Groups: These groups, which can only have 200 members and bots, allow you to invite individuals from your contact list.
  2. Supergroups: As soon as your regular group fills up, it is elevated to a supergroup. One group in Supergroup can have up to 100,000 members. It is unique compared to the specific groups on WhatsApp and Telegram, which have 200 and 256 members per, respectively. Supergroups also provide several quality-of-life enhancements, such as letting new members view the whole conversation history, removing all deleted messages for everyone, and muting members by default with fewer joined/left alerts.

There are ways to communicate with and educate their fans. Channels are essentially private groups where only the admin can post. Although it exists separately in Telegram, this is comparable to WhatsApp’s broadcast function. These channels are helpful for organizations and corporations searching for new customers since they can be used to broadcast videos, photographs, and texts and may have any number of followers.

Popularity

WhatsApp

The most widely used instant messaging service is still WhatsApp. You’ll be able to discover most of your connections using it because there are over 1.5 billion monthly active users. Additionally, on average, 60 billion messages are sent every day. It simplifies things because you won’t have to bother inviting your friends to a new platform. WhatsApp also makes it simple for users to backup their data in various places, including the cloud, locally, or even by exporting it as a text file.

WhatsApp features a very user-friendly and straightforward layout. Simple enough for newcomers to navigate and begin texting with ease. WhatsApp is often considered relatively intuitive, even though Telegram was never far behind in this area. Users of WhatsApp may also quickly switch between receiving and reading alerts. You would anticipate Telegram to offer this level of customization. However, at this moment, it is only accessible via WhatsApp.

Popularity, however, is not without its drawbacks. Due to its enormous popularity, WhatsApp is frequently the target of hostile actors.

Telegram

Telegram responds quickly and can manage many messages from supergroups with little difficulty. Given that WhatsApp has an average monthly user population of over 1.4 billion as of 2018, Telegram’s 200 million user base is around seven times lower than WhatsApp’s. It might be because Telegram serves a narrower audience than WhatsApp. However, Telegram is usually thought to be relatively quick and responsive, even on slow networks.

Calls

WhatsApp

WhatsApp users may call friends who also use the app for audio and video conversations—even group calls. Additionally, it has a “low data” option that compresses your rings to consume fewer data overall.

Telegram

Telegram only recently implemented voice calls. Telegram does not offer “low data” or video calling options as of this writing. Although Telegram has not said when these functionalities will be deployed, they could be included in the following versions.

Payments

WhatsApp

In India, WhatsApp first introduced its payment mechanism in 2018. Users can instantly send money to their contacts using the UPI-based payment system. Before launching its payment services internationally, WhatsApp is utilizing this as a testbed to make additional improvements.

Telegram

2017 witnessed the release of an upgrade for Telegram that made it easier to create bots that could send users of the bot native payment conversation and invoice messages. Even while it is only enabled by Telegram’s mobile client right now, this feature may eventually spread to other platforms, allowing the payments to be made directly from Telegram.

Conclusion

If you want capabilities like bots, supergroups, and complete file-sharing in addition to standard instant messaging, Telegram is your best option. Due to Telegram serving as the de-facto instant messaging software for all things crypto-related, its anonymity also helps to keep your identity very protected, which is fantastic when you interact with new individuals frequently.

Other than that, WhatsApp is fantastic for everyday usage. It is a no-frills instant messaging service for the general public and has a not too steep learning curve.

After all, they are tools to help you interact with others quickly and improve your productivity, so it comes down to trying both to see whether you can benefit from the capabilities on offer.

Check out BotPenguin if you’re looking for a reliable and cost-free customer care alternative!

BotPenguin is a friendly chatbot that loves to make lively conversations and keeps your visitors and customers non-doozy! BotPenguin promised his fellow penguins with an oath to make the world a conversational playground for everyone and works 24*7, 365 to make it happen. BotPenguin is a huge Adele fan and loves to surf the internet to say hello to everyone. You can have a date with BotPenguin through its favorite channels.

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