August 7, 2019
Make your own Chatbot with these 10 Easy Steps:
You always wanted to discover how chatbots will be effective for your business but could not? You always wanted to design your chatbot but could not?
That’s okay. You can do it now only by following these simple steps that I’ll explain today.
1. Understand your chatbot’s goals and define them:
First of all, it is essential to identify and be specific in what your chatbot’s actual goals are.
You must specify that does your chatbot wants to sell something? Or wants to answer customer queries? or wants to increase customer engagement?
2. Do a thorough study of your target users:
Once you are clear with the goal of your chatbot, you must make a detailed research on your users about what they want and what are their needs.
Then you must ensure that your chatbot goals match with the user’s needs. If not, then your bot is of no use neither to your client nor their customer.
3. Create a user Persona Beforehand:
After you have made a detailed study about who are the target users and what are their needs, start creating user personas, in simple words, decide a personality of your target users and define their parameters:
· What will be the age data?
· Which genders are to be targeted?
· The language and the use of the users.
· Their location.
· Their areas of the profession.
4. Create a list of topics you want to cover:
Once you know about the goals and target, start creating a list where you need to sum up the topics that you intend your chatbot to cover.
It becomes really important for you to define that which topics your chatbot can cover. Obviously, you cannot ask it to do everything.
5. Be specific about the figure of speech:
Once you are done with the preliminary steps, here comes a really important aspect to be taken care of, i.e. you must give a personality to your chatbot, and that personality must define your brand.
You must give it some figure of speech as your target users. Be clear about the tone of your bot decide on different aspects, make choices about the style of the chatbot. The style must be engaging to the user and must create a connection between your brand and the user.
6. Pick the channel:
Here comes one of the essential part and, i.e. to pick out an appropriate and suitable channel to make your own chatbot out of the various number of chatbot building platforms.
While making the decision to make your own chatbot, these things need to be considered:
Decide which Integrations you require for your chatbot, i.e. Facebook Messenger, Slack, Whatsapp, Skype, Viber, and many more. Some of the channels offer more Integrations, you must decide accordingly.
You must know if you require a bot that can understand Natural Language or just a rule-based chatbot that responds as per previously served responses.
You must decide about that customization you require in your chatbot. Pick a channel that allows you to customize your bot where you can make changes to the conversational flow also.
You must pick a channel that suits your business needs, i.e. if you want your chatbot to deliver some valuable information to customers, it must allow you.
7. Design your conversational flow:
Once you choose the suitable chatbot builder, start framing a set of dialogues according to the use cases.
Define greetings first and then start giving dialogues to your bot. Decide on topics and subtopics, then frame suggestions and quick replies for the bot.
8. Be clear and concise:
While framing dialogues, do not overdo anything. Do not create complex sentences, define every information in short and simple sentences. Do not write an abundance of information at the starting. Let the user ask first. The tone of your bot must be consistent. It must provide such an experience to the users that they are having a conversation in real-time.
9.Architect the NLU:
Natural Language Understanding allows your bot to understand natural language. When a user inputs text in natural language, the chatbot understands it and provides response accordingly.
The NLU adds a great set of qualities to your bot, which definitely improves the user experience, and it is important to manage it.
10. Make timely revisions:
Even though you think that your bot is good to go, but it is always important to make revisions and test your bot before launch.
Always be ready for failures, and always be prepared with an alternative for all the failed conversations. In case the bot is unable to understand and answer the user queries, you must provide an option, maybe to redirect to help page or pass on the conversation to a human, so that no user gets disappointed.
As you have to understand that the process to make your own chatbot is sometimes time-consuming and requires patience as you have to handle some errors as well.
If you follow all the above steps carefully, you’ll surely get a great result. Just keep your approach simple and precise while designing your own chatbot, and you are good to go.