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Voicebot vs. Chatbot: Which Bot should you choose?

Updated on
Apr 4, 202311 min read
BotPenguin AI Chatbot Maker


BotPenguin AI Chatbot Maker


How does a speech bot vary from a chatbot, and what is it? 

The two sorts of bots are discussed here, along with their differences and why understanding them is crucial for your company.

Bots are currently the most in-demand customer care solutions for technologies that can help a business thrive. 

A recent industry report claims that AI is now among the most significant technological advancements in business.

Bots can manage large volumes of inquiries without fatigue; they are available 24/7 and can respond to questions promptly. 

Therefore, businesses can gain from bots, from bettering customer service to lessening employee labor.

A company's customer communications benefit greatly from using both voicebots and chatbots. 

It's crucial to understand that chatbots that use text rather than speech are not the same as chatbots that use text. 

This blog post aims to provide readers with an in-depth comparison of voice bots and chatbots, helping them understand the advantages and disadvantages of each and make an informed decision on which one to choose. 

We will explore the unique features of each type of bot, their potential applications in various industries, and the factors to consider when deciding which one is right for your business.

Ultimately, whether you choose a voicebot or a chatbot will depend on your business needs, your target audience, and your goals. 

By the end of this blog, you will have a better understanding of these factors, enabling you to make an informed decision on which bot is best suited for your business.

Voicebot vs Chatbots: A brief introduction

The increasing prevalence of technology in our daily lives has led to the rise of bots, automated systems designed to perform specific tasks. 

Among these bots, two types have gained significant popularity in recent years: voicebots and chatbots. 

Voicebots are designed to interact with users through voice commands, while chatbots are designed to interact through text-based messaging platforms.

Both types of bots have been widely adopted in various industries, from healthcare to finance to e-commerce, as they offer businesses an efficient way to interact with customers, improve customer support, and increase engagement.

However, choosing the right type of bot for your business can be challenging, as each has unique advantages and limitations.

Natural Language Processing & Automated Speech Recognition

We'll discuss the most obvious resemblance between voicebots and chatbots before getting into their differences. 

When you interact with a voicebot or a chatbot, NLP is happening in the background. With ASR, the technology advances for voicebot.

NLP is a technique that uses AI to effortlessly enable computers or chatbots to interact with people using natural language. 

By 2025, the NLP market is projected to grow 14 times from its size in 2017 as more money is invested in cutting-edge technology.

Here is how NLP functions

It divides the input into smaller portions and compares it to the extensive dataset on which it was trained to detect bits of speech. 

It then examines how these many input components might link to one another to make sense. 

A subtype of NLP called natural language understanding (NLU) enables computers to be more perceptive and grasp the motivation behind messages.

While NLP is useful for both voicebots and chatbots, voice AI also uses automated speech recognition (ASR) to divide complex human speech into chunks that the algorithm can readily consume and comprehend.

What are Voicebots?

Voicebots, virtual assistants, or voice assistants, are automated systems designed to interact with users through voice commands. 

These bots use natural language processing (NLP) technology to understand and respond to voice commands, making it possible for users to perform tasks without a keyboard or a touch screen.

 Voicebots are widely used in industries such as healthcare, retail, and customer service, and they offer several advantages over other types of bots.

One of the main advantages of voicebots is their ability to provide a more personalized experience for users. 

Because voicebots can understand natural language and context, they can tailor their responses to meet the specific needs of each user. 

This can help businesses improve customer satisfaction and engagement, as users are more likely to feel understood and valued.

Another advantage of voicebots is their convenience. Users can interact with voicebots hands-free, enabling them to perform tasks while driving, cooking, or doing other activities. 

This can be particularly useful in industries such as healthcare, where doctors and nurses must perform tasks without using their hands.

Voicebots are also highly effective in industries where customer service is critical, such as retail and e-commerce. 

They can provide quick and efficient responses to customer queries, reducing the need for human customer service representatives and improving customer satisfaction.

However, voicebots also have some limitations. One of the most significant limitations is the need for high-quality voice recognition technology. 

If the voice recognition technology is not accurate, users may become frustrated and disengaged, which can have a negative impact on customer satisfaction. 

While there are limitations to consider, the benefits of voicebots make them a valuable tool for businesses looking to improve customer engagement and support.

What are chatbots?

Chatbots, virtual assistants, or conversational agents are automated systems designed to interact with users through text-based messaging platforms such as Facebook Messenger, WhatsApp, or Slack. 

These bots use natural language processing (NLP) technology to understand and respond to user queries and provide helpful responses, making them ideal for industries where text-based communication is preferred.

One of the main advantages of chatbots is their ability to provide 24/7 customer support. Unlike human customer service representatives, chatbots can respond instantly to user queries, regardless of the time of day. 

This can be particularly useful in industries such as e-commerce, where customers may have questions or concerns outside of normal business hours.

Another advantage of chatbots is their convenience. Users can interact with chatbots from their smartphones or computers, enabling them to perform tasks without downloading additional software or visiting a website.

This can be particularly useful in finance, where users may need to perform tasks quickly and efficiently.

Chatbots are also highly effective in industries where a personalized experience is less critical. While chatbots can provide tailored responses to users, they may need to provide the same level of personalization as voicebots. 

Additionally, chatbots may need help to provide a more personalized experience, particularly in industries where customer satisfaction is highly dependent on personalization.

Voicebot vs Chatbot: What makes them so different?

Implementing an AI assistant on your website may improve customer satisfaction, help your support staff handle heavy contact volumes, and provide nonstop customer service. 

Which of the two should you choose for your enterprises, though, is the question. 

Voicebots and Chatbots vary primarily because the former respond to voice commands or instructions while the latter does not.

Chatbot vs Voicebot : Reasons that prove Voicebot’s usability

1. Use voice to communicate swiftly

With voicebots, you may speak directly to the AI to communicate. 

For people of all ages and demographics, voicebots are the best option. 

Even folks who aren't extremely tech-savvy can utilize the bot and still have a fantastic experience thanks to its simplicity.

2. Enhanced consumer engagement

Voicebots function like you would converse with someone on the phone, WhatsApp, or any other messaging app.

Your website can stand out from the competition in terms of user experience thanks to the rise in engagement and consistency of communication. 

To interact with the AI and observe how it reacts to your commands. It can also be taught to use humor and other interesting material.

3. Greater incorporation

So that your clients can communicate with your AI voicebot directly and conveniently from their homes, you can easily integrate your voicebot with your CRM or even make it accessible through smart speakers. 

Once more, this results in a more smooth and engaging consumer experience. 

By 2023, voice assistant-based transactions are expected to rise 320% to a staggering $19.4 billion, according to Juniper Research. 

Future voicebot integration possibilities will increase thanks to this quick acceptance.

Voicebot vs Chatbot: The other side

1. Nonlinear user experiences:

Chatbots are fantastic for navigating complicated chat flows.

 It is perfect for non-linear user journeys in which the chatbot presents a variety of choices that are not required to be memorized. 

With their simple user interfaces, chatbots streamline complex use cases.

2. Simpler to train:

A chatbot can be trained significantly more quickly than a Voicebot. Compared to speech data, there are larger datasets of text-based data available. 

When utilizing voicebots, users frequently speak lengthier sentences while typing shorter sentences on chatbots. 

Another crucial aspect is that chatbots heavily rely on the user's word choice to understand them. 

On the other hand, modulation, tone, and other parts of spoken language must also be taken into account by voicebots.

3. Usage of audiovisual materials more:

Not just text, but also audio-visual content like images, movies, GIFs, and more, can be used by chatbots to communicate! 

The experience could become richer and more interesting, although voicebots are limited to audio-based media.

Voicebot vs Chatbot: Which one to consider?

When deciding which bot to choose for your business, several factors must be considered, including your business needs, target audience, and goals. 

Here are some key considerations to remember when deciding which bot is best suited for your business:

1. Type of industry:

Different industries may require different types of bots. 

For example, voicebots may be more suitable for industries such as healthcare or hospitality, where a personalized and hands-free experience is essential. 

In contrast, chatbots may be more suitable for industries such as e-commerce or finance, where quick and accurate responses are the primary concern.

2. Target audience: 

Your target audience may also play a significant role in determining which bot to choose. 

If your target audience is primarily composed of younger generations who are comfortable using voice assistants such as Alexa or Google Assistant, a voicebot may be the best option. 

However, a chatbot may be more suitable if your target audience prefers text-based communication.

3. Business needs: 

Consider what tasks you want the bot to perform and what type of customer support you want to provide. 

A chatbot may be the best option if your business requires quick and efficient responses to customer queries. 

However, if you want to provide a more personalized and hands-free experience, a voicebot may be more suitable.

4. Budget: 

Budget is another critical factor to consider. 

Voicebots may require more advanced technology, such as high-quality voice recognition, which can be costly.

In contrast, chatbots may be less expensive to implement, as they require less advanced technology.

5. Complexity of tasks: 

Consider the complexity of the tasks that the bot needs to perform. 

While both voicebots and chatbots can perform simple tasks, voicebots may be better suited for more complex tasks that require a more personalized and hands-free experience.

Ultimately, the choice between voicebots and chatbots will depend on your business needs and goals. 

Both types of bots offer significant advantages and limitations; the decision will come down to which bot is best suited for your business. 

Chatbot vs Voicebot :The crux of the matter

In conclusion, this blog post has explored the advantages and disadvantages of both voicebots and chatbots, highlighting the unique benefits that each technology can offer businesses. 

Voicebots, with their ability to provide a more personalized and human-like experience, are particularly effective for handling complex queries and providing quick and efficient customer support. 

On the other hand, chatbots are better suited for simpler queries, providing customers with instant responses and reducing wait times.

Implementing a bot ultimately depends on a business's specific needs and requirements. 

Factors such as the type of queries handled, the level of personalization required, and the customer demographic should all be considered. 

However, both voicebots and chatbots have the potential to improve a business's customer support and engagement greatly.

Therefore, our final recommendation for businesses considering implementing a bot is to carefully evaluate their needs and choose the technology that best fits their unique circumstances. 

By doing so, businesses can take advantage of the benefits offered by these technologies and provide their customers with the exceptional service they deserve.
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