Are you tired of managing sales and support requests through different channels? Look no further than the best live chat software.
Not only does it streamline customer and employee demands, but it can also be used for internal staff assistance and external customer service - no matter where your team is working from.
Nowadays, with the internet playing such a significant part in communication, it should come as no surprise that live chat software has grown to be a vital tool for contemporary organizations.
And with omnichannel capabilities, you can connect with customers through a variety of platforms, including social media and email.
Keep reading to discover the top 5 Livechat Softwares of 2023 that can benefit your company.
Live chat software: What is it?
Live chat software is a platform that enables organizations to have real-time chat interactions with website visitors or customers.
Customers may use it to engage with a salesperson, customer service professional, or AI chatbot and get prompt assistance or answers to their questions.
Live chat enables businesses to offer individualized service, address problems more quickly, and boost customer happiness.
Visitors may start a chat with a company representative using the live chat software's chat widget, which can be placed on a website.
The chat widget could offer pre-chat forms to collect client information, chatbot integration, document management, screen sharing, co-browsing, and post-conversation surveys to receive feedback.
Additionally, live chat software may include tools like chat transcripts, real-time analytics, and reports that allow organizations to assess the effectiveness of their chat service.
Some live chat applications include interfaces with other customer service and advertising technologies, including CRM, help desk, social media, and email marketing programs.
This enables companies to improve customer experience by streamlining procedures and managing customer contacts more effectively.
Why should you add free Live Chat Software to your Website?
There are several reasons businesses should consider adding free live chat software to their website:
- Better customer support: Live chat software provides customers with immediate assistance, allowing businesses to respond to their queries in real time. This leads to faster resolution of issues, improving customer satisfaction and loyalty.
- Increased sales: By providing instant support to website visitors, businesses can address any concerns or questions during the buying process, resulting in higher conversion rates and more sales.
- Cost-effective: Compared to other customer support channels like phone or email support, live chat is a cost-effective option requiring less staffing and can handle multiple chats simultaneously.
- Competitive advantage: Adding live chat software to a website can give businesses a competitive advantage by providing a convenient and efficient way for customers to interact with them.
- Personalized support: Live chat allows businesses to provide customized customer support by using their names, tracking their interactions, and offering tailored solutions to their needs. Customer loyalty and satisfaction may increase as a result of this.
Top 5 free Livechat Softwares 2023
1. Botpenguin
Botpenguin is a platform for creating chatbots and live chat services for businesses.
Utilizing Botpenguin's live chat service, businesses can offer around-the-clock customer assistance to their website visitors.
The service allows for real-time response to customer inquiries, which enhances customer satisfaction and minimizes response time.
In addition, the service includes various features such as pre-chat forms, chatbot integration, file sharing, screen sharing, and post-conversation surveys to collect feedback.
The live chat solution is highly customizable with brandable chat widgets and adaptable to mobile devices for an optimized chat experience.
The solution also offers an analytics dashboard for businesses to monitor chat volume, response times, customer satisfaction, and other key metrics.
BotPenguin's affordable pricing with no hidden costs is designed to provide easy accessibility for all.
Think live chat solution; think BotPenguin!
2. Olark
Olark is an excellent choice for small businesses who have never used one of these services before because it is simple to set up and run.
Olark's remarkable degree of customization, which lets you alter the colors, locations, and shapes of chat windows, is one of its most robust features.
Additionally, the platform provides various functional automation functions. You may initiate conversations automatically, prepare pre-written replies, assign chats to specific departments, and more.
Olark offers integrations with various platforms.
These include CRM programs like HubSpot and Salesforce, automation programs like ActiveCampaign and Zapier, email services like MailChimp, reporting platforms like Google Analytics, and e-commerce platforms like Shopify and Magento.
Additionally, Olark integrates with content management systems like WordPress and Drupal.
3. ClickDesk
Most companies on our list concentrate on text-based live messaging, but ClickDesk takes a step further by enabling businesses to have audio or video calls with their clients.
Businesses may quickly set up a browser-based audio and video chat facility on their website with the help of ClickDesk.
The most excellent part is that you may have audio or video chats with consumers without downloading software.
Although ClickDesk prioritizes audio and video calls, it offers text-based live chat.
It also enables you to translate communications into more than 90 different languages, this technology is also ideal for companies with consumers in other countries.
Additionally, it offers free plugins for various platforms, including WordPress, Joomla, Shopify, Magento, Wix, BigCommerce, Weebly, and more.
Owners of premium accounts have access to connectors with several additional services, including Salesforce, MailChimp, Facebook, JavaScript, Xero, and Google Analytics.
4. HubSpot Live Chat
HubSpot provides a free option for a full-fledged live chat solution for any company that needs more cash.
With HubSpot Live Chat, you can start live chats with clients and other website visitors.
You may quickly forward someone's request to the appropriate person if you find out through conversation that another team would be a better fit for it.
When configuring the live chat widget, you can add your company's branding and pre-written welcome messages that cater to various audiences.
Each live chat you participate in will be recorded and kept in a central inbox for future use.
Naturally, only some companies have the time or funds to reply to every client contact.
However, it is simple to build chatbots that can arrange customer meetings, respond to frequently asked queries, and more.
These may be made relatively quickly owing to the built-in chatbot builder.
Although the program has significant limitations as a free service, Hubspot offers premium content and marketing plans that enable you to incorporate live chat features into a single integrated and all-encompassing CRM platform.
5. Tidio
Tidio is a live chat, chatbot, and ticketing service designed for mid-size companies who want to increase sales while resolving customer issues.
The expansive chatbot template library covers both sales and service scenarios, and for a higher cost, a sophisticated AI response bot may carry on a discussion.
Tidio attracts attention with its clean layout, rapid communications, and simple functionality. Customers have a wide range of assistance methods, including ticketing, live chat, chatbots, Instagram messaging, and Facebook Messenger.
It differs from comparable competitors with a self-learning AI answer bot, and the free plan provides a simple choice for those on a tight budget.
While Tidio's nicely designed live chat, chatbot, and ticketing combination are ideal if you're starting or growing, you might need to seek sophisticated support and analytics tools elsewhere.
Conclusion
Some live chat systems offer live chat choices, while others also let you create a chatbot, without your help, may deliver a pre-chat message before the agent enters, gather comments, displays prices, and serve as a knowledge base.
If your business deals with repetitive queries, keep an eye out for the chatbot functionality that comes with your live chat service since it might be a game-changer.
Businesses can build and use chatbots with BotPenguin to automate customer care and support and connect with consumers in live chat in real-time.
BotPenguin can help businesses handle a high volume of customer inquiries and provide personalized support 24/7, without human intervention.
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