Customers of today are more demanding since they have faster access to and sharing of information. Progressively more forward-thinking firms and organizations realize this.
Such companies are investing in cutting-edge technologies that can improve customer assistance and experience through automation, which frequently includes chatbots powered by artificial intelligence (AI).
Computer programmed AI chatbots are made to mimic conversations with human users, particularly online.
Artificial intelligence (AI) applications like machine learning (ML) and natural language processing (NLP) power these chatbots.
79% of contact center executives intend to increase their investment in AI during the next two years.
But which AI chatbot platform is the finest on the market right now?
To assist businesses of all sizes in finding the best of the best, we've compiled a list of the top 10 AI chatbots for certain commercial use cases.
Keep reading!
10 Best AI Chatbots for Customer Service
There are various chatbot builders to use for customer services but here are the 10 best chatbots to consider
1. BotPenguin
BotPenguin is a conversational AI chatbot-builder platform that provides businesses with a virtual customer service to handle their inquiries and raise tickets.
The platform utilizes advanced natural language processing techniques to understand customer queries and respond in a human-like manner.
Features:
- Natural Language Processing: BotPenguin's advanced NLP technology allows it to understand and respond to customer inquiries in a human-like manner.
- Customizable Responses: Businesses can customize the responses provided by the virtual customer service agent to align with their brand's tone and voice.
- Multi-Channel Support: BotPenguin supports multiple channels, including website chat, Facebook Messenger, WhatsApp, and more.
- Integration with Helpdesk: BotPenguin can be integrated with popular helpdesk systems such as Zendesk, Freshdesk, and more to streamline the support process.
- Real-Time Analytics: BotPenguin provides real-time analytics on customer interactions, allowing businesses to understand customer behavior and improve their support processes.
Try BotPenguin to create your Chatbot NOW!
BotPenguin offers chatbot creation for other social platforms like:
Pricing:
BotPenguin offers three pricing plans to meet the varying needs of businesses.
- The first plan is the FREE Plan, which is completely free of charge and allows businesses to send up to 2,000 messages per month. This plan is available forever and provides a great starting point for businesses looking to test out the product.
- The second plan is the King Plan, that allows businesses to send up to 3,000 messages per month. This plan is perfect for small to medium-sized businesses that require a higher message volume and additional features such as priority support.
- For large enterprises with high-volume messaging needs, BotPenguin offers a custom Enterprise Plan. This plan allows businesses to send as many messages as they need and provides customized features and support tailored to their specific requirements.
With BotPenguin, businesses have the flexibility to choose a plan that suits their needs and budget.
Sign up today to experience the benefits of our user-friendly platform and take your customer service to the next level!
2. Replika
Replika is a highly customizable AI chatbot that is designed to be a personal AI friend and can learn from your interactions.
It offers features such as natural language processing, sentiment analysis, and conversation history tracking to ensure a seamless user experience.
Features:
- Personalized AI friend: Replika learns from your interactions to become more like you.
- Natural language processing: Replika can understand and respond to questions in a human-like way.
- Sentiment analysis: Replika can identify and respond to your emotions.
- Conversation history tracking: Replika keeps a record of all your interactions, so you can look back and see how your relationship has evolved.
Pricing:
Replika offers a free plan, which includes a limited number of interactions per week, as well as a premium plan that offers unlimited interactions for $9.99 per month.
3. ManyChat
ManyChat is a powerful AI chatbot that is designed specifically for Facebook Messenger.
It offers a range of features to help businesses provide excellent customer service, including automated responses, chat flows, and more.
Features:
- Automated responses: ManyChat can provide instant, automated responses to common questions, freeing up time for your team to focus on more complex issues.
- Chat flows: ManyChat allows you to create custom chat flows that guide customers through your website or app.
- Integration with Facebook Messenger: ManyChat is fully integrated with Facebook Messenger, so you can easily manage all your customer interactions in one place.
- Automated tagging: ManyChat can automatically tag and categorize customer interactions, making it easier for your team to find the information they need quickly.
Pricing:
ManyChat offers a free plan that includes basic features, as well as several premium plans that start at $10 per month and include additional features such as chat flows and integration with other platforms.
4. Tars
Tars is a highly flexible AI chatbot that can be integrated into any website or app.
It offers a range of features to help businesses provide excellent customer service, including natural language processing, sentiment analysis, and more.
Features:
- Natural language processing: Tars can understand and respond to questions in a human-like way, making it easy for customers to get the answers they need.
- Sentiment analysis: Tars can identify and respond to customer emotions, allowing you to provide a more personalized and empathetic customer service experience.
- Customization: Tars is highly customizable, so you can create a chatbot that fits the unique needs of your business.
- Integration with other platforms: Tars can be integrated with a variety of platforms, including popular customer services tools like Zendesk and Intercom.
Pricing:
Tars offer a free trial, as well as several paid plans that start at $50 per month. The pricing for each plan varies based on the number of interactions, the number of chatbots you need, and the level of customization you require.
5. Intercom
Intercom is a comprehensive customer service platform that includes an AI chatbot.
It offers a range of features to help businesses provide excellent customer service, including natural language processing, sentiment analysis, and more.
Features:
- Natural language processing: Intercom's AI chatbot can understand and respond to questions in a human-like way, making it easy for customers to get the answers they need.
- Sentiment analysis: Intercom can identify and respond to customer emotions, allowing you to provide a more personalized and empathetic customer
Pricing
- Intercom Basic: Starts at $39 per month and includes messaging, knowledge base, and lead capture.
- Intercom Plus: Starts at $83 per month and includes everything in Basic, plus chatbots, personalized messaging, and email.
- Intercom Pro: Starts at $149 per month and includes everything in Plus, plus custom bots, integration with other tools, and advanced reporting.
- Intercom Enterprise: This is a custom pricing plan for large businesses with advanced needs. You'll need to contact Intercom sales for a quote.
6. MobileMonkey
MobileMonkey is a chatbot-building platform that enables users to create chatbots for Facebook Messenger, WhatsApp, and SMS.
It provides a drag-and-drop interface for building chatbots.
Features:
- Integrates with Facebook Messenger, WhatsApp, and SMS messaging
- Offers a visual flow builder for building chatbots
- Includes pre-made templates and the ability to create custom chatbots from scratch
- Supports conversational commerce for e-commerce businesses.
- Offers advanced features like live chat, lead generation, and appointment scheduling
Pricing:
MobileMonkey offers a free plan for basic chatbots, with paid plans starting from $49 per month.
7. Drift
Drift is a conversational marketing platform that gives businesses the tools to communicate with their customers in real-time.
Features:
- Offers a conversational sales and marketing platform for B2B businesses
- Integrates with popular messaging platforms like Slack, Microsoft Teams, and SMS
- Includes pre-made templates and a library of conversational UI elements
- Offers advanced features like lead generation, appointment scheduling, and personalization
- Includes analytics and reporting to measure chatbot performance
Pricing:
Drift offers a free plan for basic chatbots, with paid plans starting from $400 per month.
8. Chatfuel
Chatfuel is a platform for creating chatbots for Facebook Messenger and Telegram.
It provides a visual interface for building chatbots and offers pre-built chatbot templates for various use cases, such as customer service, lead generation, and e-commerce.
Features:
- Integrates with Facebook Messenger and Telegram
- Offers a visual flow builder for building chatbots
- Includes pre-made templates and the ability to create custom chatbots from scratch
- Supports conversational commerce for e-commerce businesses
- Offers advanced features like live chat, lead generation, and appointment scheduling
Pricing:
Chatfuel offers a free plan for basic chatbots, with paid plans starting from $15 per month.
9. BotSociety
Botsociety is a powerful WhatsApp chatbot platform that simplifies the design process by offering an extensive selection of pre-built templates and customization options.
With its user-friendly interface, Botsociety empowers users to create conversational flows, making it an ideal tool for designing interactive customer experiences.
Pros
- Wide range of pre-built conversation templates
- Highly customizable features
- Ability to export and import conversation designs
- Team collaboration support
- Voice assistant designs supported
Cons
- Can be overwhelming for new users due
- Limited automation capabilities
- Lacks built-in analytics features
- Poor customer support in some cases
- Limited integrations with few third-party tools
Pricing: Free limited plan; Paid plans from $39/month
10. Haptik
Haptik is a conversational AI platform that provides businesses with solutions for customer engagement and support.
With Haptik, businesses can automate customer service, provide 24/7 support, and improve the overall customer experience.
Features:
- AI-powered chatbots: Haptik's chatbots use AI and NLP technology to provide human-like customer service.
- Multi-channel support: Haptik's chatbots can be integrated with popular messaging platforms and websites, allowing businesses to reach customers through multiple channels.
- Automated workflows: Haptik's platform allows businesses to automate their customer service processes and streamline their operations.
- Customizable chatbots: Haptik allows businesses to create custom chatbots that match their brand and provide personalized customer service.
- Reporting and analytics: Haptik provides reporting and analytics that give businesses insights into their chatbot's performance and customer engagement.
Pricing:
Haptik's pricing is based on the number of messages handled by the chatbots and the type of services provided. The exact pricing details are not publicly available and can be obtained by contacting Haptik directly.
Conclusion
In conclusion, AI chatbots have revolutionized the way businesses interact with their customers.
By providing quick and efficient responses to customer inquiries, businesses can improve customer satisfaction and increase customer loyalty.
Whether you are a small business owner or the head of a large corporation, the above-mentioned chatbots can help you streamline your customer service operations and provide your customers with the best possible experience.
Chatbots will never be able to replace the human experience that customer care representatives provide, but they can be valuable partners to your team.
So, as your company implements its first chatbot, keep Spiderman's adage in mind: "With great power comes tremendous responsibility."
But you don’t have to worry about a thing, if you choose BotPenguin to help you build a robust chatbot for your biz!
With BotPenguin, you can take your customer service to the next level and exceed your customers' expectations.
Our user-friendly interface allows you to customize your chatbot according to your brand's tone and personality, ensuring that your customers receive a personalized experience that reflects your brand values.
Don't miss out on the opportunity to transform your customer service experience.
Try BotPenguin today and watch your customer satisfaction rates soar!
Frequently Asked Questions (FAQs)
How can AI chatbots improve customer service?
AI chatbots can improve customer service by providing instant responses, 24/7 availability, personalized interactions, and quick issue resolution. They can handle repetitive inquiries, freeing up human agents for more complex tasks, and provide consistent and accurate information to customers.
Is BotPenguin a reliable AI chatbot for customer service?
BotPenguin is a reliable AI chatbot for customer service. It offers features such as natural language processing, sentiment analysis, integration with popular messaging platforms, customizable conversation flows, and real-time analytics.
Its user-friendly interface and robust functionality make it a suitable choice for businesses of all sizes.
How does BotPenguin handle complex customer queries?
BotPenguin uses advanced natural language processing algorithms to understand and respond to complex customer queries.
It can analyze the context, extract key information, and provide relevant solutions or escalate the query to a human agent if necessary, ensuring that customers receive accurate and satisfactory responses.
Can BotPenguin be integrated with existing customer service systems?
Yes, BotPenguin can be easily integrated with existing customer service systems.
It provides integration options with popular CRM platforms, help desk software, and messaging applications, allowing seamless communication between the chatbot and other tools used by your customer service team.
Is BotPenguin suitable for small businesses?
Yes, BotPenguin is suitable for small businesses. It offers affordable pricing plans, a user-friendly interface for easy setup and customization, and the ability to handle a wide range of customer inquiries.
It can help small businesses provide round-the-clock support, improve customer satisfaction, and streamline their customer service operations.
