Most hotels forget to say thank you.
Not during check-in or room service, but after the guest leaves. And that’s where they lose the chance to build real loyalty.
A simple thank you message after checkout can make guests feel remembered. It shows you care even when the stay is over.
That small gesture often turns one-time visitors into repeat guests.
But writing the right message, personalizing it, and remembering to send it on time?
That’s where it gets messy, especially when the front desk is already juggling check-ins, calls, and complaints.
Thus, this blog talks about how to write, send, and automate thank you messages, making it simple for hotels to stay connected with every guest.
Why Sending a Hotel Thank You Message Matters
Most hotels don’t follow up after checkout. That silence? It’s a missed opportunity.
Whether the guest stayed for one night or ten, a thoughtful thank you message from hotel to guest does more than just show manners—it builds real connections.
In a market where guests compare everything, even a small gesture like a thank you can set your hotel apart.
And it doesn’t have to be complex. A simple thank you message from hotel to guest can improve loyalty, boost reviews, and even increase future bookings.
Let’s break down why this small act matters more than most realize.
Builds Loyalty
People remember how you made them feel.
When you take the time to send a hotel thank you message, it shows that you value your guests. It tells them they’re not just another check-in on your list.
That kind of attention goes a long way in earning repeat visits.
Especially for independent hotels or boutique stays, this can be a major advantage. A brief, personal message can spark an emotional connection that leads to long-term loyalty.
And the cost? Practically zero.
Boosts Reviews and Ratings
The best time to ask for feedback is right after a stay.
A thank you message for guest in hotel can act as a soft nudge to leave a review.
It doesn’t need to be pushy—just a polite note that says “thank you” and subtly invites them to share their thoughts.
Something as simple as:
“Thanks for staying with us, [Guest Name]! We hope you had a great time. If there’s anything you’d like to share about your stay, we’d love to hear it.”
This kind of message makes guests feel appreciated, not pressured. And that’s often all it takes to get them to leave a positive review.
A simple message can turn a passive guest into an active promoter of your hotel.
Strengthens Your Brand Image
Your brand isn’t just your logo. It’s the experience you create.
Sending a warm, well-timed thank you message helps build that experience. It shows professionalism, consistency, and care.
Even if everything else during their stay went well, this final touch makes the memory last longer.
Especially in a world of instant reviews and social sharing, small gestures can have a big impact.
A thank you message to hotel guest adds that final polish to their stay, one that guests are likely to mention to others.
Done right, it becomes more than a message. It becomes part of your hotel’s identity.
A hotel thank you message may seem small, but its impact is anything but. With the right approach, it turns into a powerful tool for guest retention, reputation, and brand trust.
Up next, let’s look at how to actually write a great thank you message for hotel guest that feels genuine and gets remembered.
Tips to Write a Great Thank You Message for Hotel Guest
Not every message needs to be long to make an impact. In fact, the best hotel thank you message are often short, sincere, and easy to understand.
Think of it this way: your guest just got home or is heading to their next stop. Their attention is limited.
A quick thank you that feels personal can leave a lasting impression without demanding too much of their time. Plus, this small message can lead to better reviews, stronger loyalty, and even another booking.
Here are some simple ways to make sure your message hits the mark.
Keep It Short and Genuine
Don’t try too hard. Guests can sense when something feels robotic or overly scripted.
Just say thank you in a way that feels natural for your brand.
“Thank you for choosing us — we hope you had a great stay” is a great place to start.
If your hotel has a more relaxed tone, keep the message conversational. For more formal properties, a polished but warm tone works well.
It’s not about word count. It’s about sincerity.
Mention Specific Details
A personal touch shows guests that you noticed them.
Instead of a generic message, refer to something specific:
“We hope you enjoyed your room with the mountain view.” Or, “It was a pleasure hosting you during the wedding weekend.”
These small references make the message feel like it was written just for them, not pulled from a template.
Add a Small Incentive (Optional)
This isn’t a must, but it can be a smart way to bring them back.
A small offer, like a discount for a future stay or a complimentary upgrade, adds value to the thank you message for hotel guest without turning it into a sales pitch.
It keeps the tone warm while planting the idea of returning.
Just one line is enough: “We’d love to welcome you back — here’s 10% off your next visit.”
Use Friendly, Clear Language
Write like a person, not a brochure.
Guests respond better to language that feels familiar. Keep your tone warm, friendly, and human.
Imagine you're writing to a guest you truly enjoyed hosting — respectful, but relaxed.
That small shift makes a big difference in how the message is received. At the end of the day, a thank you message from hotel to guest is about making them feel good about their choice.
Keep it simple. Keep it personal. And keep it real.
A well-written thank you message shows guests you noticed, appreciated, and remembered them. It’s that final gesture that quietly reinforces your hotel’s standards.
Even a short note can leave a strong impression when it feels personal and timely.
We’ve pulled together 30 ready-to-use message examples to help you strike that balance with ease.
Top 30 Thank You Message for Guest in Hotel
Even the most well-written message needs to sound right for the person receiving it.
A solo traveler doesn’t expect the same tone as a honeymooning couple. That’s why tailoring your thank you message for guest in hotel based on the type of stay adds a thoughtful, personal touch, without requiring extra effort.
Below are categorized, 30 ready-to-send messages that you can tweak or use as is.
These quick notes help you follow up with the same warmth you delivered during the stay.
General Stay Messages
For guests who stayed for leisure or a short visit without any specific reason, these are your classic thank-you notes.
1. “Thanks for staying with us. We hope your visit was relaxing and enjoyable.”
2. “We truly appreciate your visit and look forward to seeing you again.”
3. “It was our pleasure hosting you - wishing you safe travels ahead.”
4. “Thank you for choosing our hotel. Come back anytime!”
5. “Hope you had a comfortable stay. Thanks again for being our guest.”
Each of these can double as a casual hotel thank you message for follow-up texts or emails.
Business Guest Messages
Business guests often value convenience, speed, and reliability. Keep messages concise, yet thoughtful.
6. “Thank you for staying with us during your work trip. Wishing you continued success.”
7. “We’re glad we could provide a quiet and productive environment.”
8. “Your business means a lot to us. Hope to host you again soon.”
9. “Appreciate your trust in us during your travels—see you next time.”
10. “Thank you for making us your base for business. Safe travels!”
These also work well in follow-ups crafted as a thank you message to hotel guest from your front desk or CRM system.
Family Stay Messages
When families visit, comfort and entertainment matter. These messages show warmth and highlight shared moments.
11. “Thank you for spending quality family time with us—it was a joy having you.”
12. “We hope your family enjoyed the stay, especially the little ones!”
13. “It was great having you all. Come back for another fun-filled break soon.”
14. “We’re so glad we could be part of your family getaway. Thanks again!”
15. “Thanks for staying with us—wishing your family many more happy memories.”
These also work as a personal thank you message from hotel to guest, especially when kids' names or experiences are added.
Honeymoon or Couple Stay Messages
Romantic guests often look for little extras. These notes should feel soft and meaningful.
16. “We’re honored to have hosted part of your love story. Thank you!”
17. “Thank you for letting us be part of such a special memory.”
18. “We hope your romantic getaway was everything you hoped for.”
19. “It was a joy to welcome you both. Here’s to many more trips together.”
20. “Thanks for spending this beautiful time with us—best wishes to you both!”
This category is perfect for personalized follow-ups or even social DMs.
Long Stay or Frequent Guest Messages
Returning guests are valuable. Acknowledging their loyalty with sincerity can make a big impact.
21. “We’re always happy to welcome you back. Thank you once again.”
22. “It means a lot to have you choose us regularly. See you soon!”
23. “Your continued support never goes unnoticed. Thanks again for trusting us.”
24. “Thanks for making us your home away from home.”
25. “It’s always a pleasure to host familiar faces—until next time!”
A strong thank you message to hotel guest like this can reinforce long-term brand connection and upsell loyalty perks.
Special Occasion Guest Messages
For birthdays, anniversaries, or graduation trips, small gestures go a long way. A simple note can help guests feel celebrated even after checkout.
26. “Thanks for choosing us for your celebration—it meant a lot to host you.”
27. “Wishing you all the best after your special stay. Thank you!”
28. “We hope your [birthday/anniversary] was unforgettable. Thanks for being here.”
29. “What an honor to be part of your milestone. You’re always welcome back!”
30. “Thank you for including us in such a memorable moment. See you again soon!”
These work well as a thank you message for hotel guest on special dates—especially when sent with a follow-up offer or greeting card.
No matter the stay type, these messages help you leave a lasting mark.
Personal, warm, and easy to send—they show that hospitality continues even after the checkout.
Where to Send Your Thank You Message from Hotel to Guest
Choosing the right platform for your thank you message for hotel guest is just as important as the message itself.
It’s all about reaching your guest where they’re most likely to notice—and appreciate—it.
Some prefer a polished email, others respond better to a quick text. The key is to match your delivery with your hotel’s tone and the guest’s experience.
Let’s explore the many platforms you can use, so you can choose what fits best.
Best for: Business or long-stay guests
Email is perfect when you want to send a polished, thoughtful hotel thank you message to guests who stayed longer or traveled for work.
This format allows space for personal notes, links to exclusive offers, or a quick feedback survey.
For example, after a week-long business trip, a guest might receive an email highlighting upcoming conference packages and thanking them for choosing your hotel.
This approach makes guests feel valued and reinforces your hotel’s professionalism.
SMS or WhatsApp
Best for: Solo travelers or short stays
For guests on short visits, a quick text message delivers gratitude efficiently.
Solo travelers especially appreciate a friendly, informal thank you message from hotel to guest that feels immediate.
Imagine a guest who stayed just one night receiving a brief WhatsApp note:
“Thanks for stopping by! Hope you had a restful stay.”
This quick, personal touch suits travelers on the move and helps maintain a positive connection.
In-App or Chatbot Messages
Best for: Tech-savvy or younger guests
Guests who book via your hotel app or use digital check-in respond well to automated chatbot messages or in-app notifications.
These deliver concise thank you messages with handy links to special deals or feedback forms.
For example, a group of friends who used your hotel’s app for a weekend stay might receive an automated WhatsApp chatbot message like,
“Thanks for choosing us for your trip! Check out our group dining specials for your next visit.”
This quick, relevant message keeps the interaction smooth and encourages repeat bookings.
For hotels, automating these messages saves time while gathering valuable guest feedback. We’ll explore automation and chatbot use in more detail later.
Printed Thank You Cards or Notes
Best for: Couples, families, or boutique stays
A handwritten card carries a personal, heartfelt feel that digital notes can’t match.
Couples celebrating honeymoons or families enjoying vacation time appreciate this tangible keepsake.
Picture a family receiving a charming thank-you card with a note like,
“We loved having your little ones splash in our pool. Hope to see you all again soon!”
Such gestures deepen emotional connections and leave lasting impressions, especially for boutique or luxury hotels.
From email and messaging apps to printed cards, each platform brings its own charm.
Whether you're thanking a business traveler or a honeymooning couple, the right delivery method can enhance the message’s impact and reflect your service quality.
But while these options work well, managing them manually can become a challenge, especially as your guest list grows. Let’s explore why that happens next.
The Challenge with Sending Hotel Thank You Messages Manually
Sending a thank you message for hotel guest might seem straightforward, but hotels often struggle to keep it consistent and timely.
Staff juggle multiple responsibilities—front desk operations, room turnovers, guest issues—which leaves little time for personal follow-ups.
As a result, many thank-you messages either don’t get sent or lack the polish needed to make a lasting impression.
Here’s why sending them manually often doesn’t work well.
❌ Easy to Forget During Busy Hours
When things get hectic, sending thank-you messages becomes an afterthought.
Without a reminder system, many guests leave without a note of appreciation - a missed chance to leave a lasting, positive impression.
❌ Inconsistent Tone or Wording
Different staff members write messages in different ways.
One message might be warm and personal, while another feels rushed or too formal.
This creates confusion and weakens your hotel’s brand personality.
❌ No Tracking or Follow-Up
If you don’t track who received a hotel thank you message, there’s no way to know who got missed.
You also lose the opportunity to follow up or measure which messages actually lead to repeat bookings.
These gaps in manual follow-ups highlight the need for automation - and that’s exactly what we’ll explore next.
Why Automating Guest Messages Makes Sense
Manual follow-ups are easy to miss and tough to scale. That’s where automation steps in—and truly makes a difference.
It’s not just about saving time.
It’s about making sure every thank you message to hotel guest goes out on time, in the right tone, without fail.
From busy front desks to small hotel teams, automation brings structure to what’s often a scattered process.
Let’s look at how it helps streamline your guest messaging.
✅ Helps You Stay on Schedule
Automation ensures your thank you message from hotel to guest goes out at the right moment—typically right after checkout, when the guest experience is still top of mind.
You don’t have to rely on staff remembering during busy hours.
Whether it's 2 guests or 200, messages get delivered exactly when they should.
This timely approach not only boosts guest satisfaction but also increases the chances of reviews, rebookings, or survey responses.
✅ Works for Small and Big Teams
If you’re a boutique hotel with a lean team, automation saves you from juggling follow-ups manually.
For larger properties with dozens of checkouts daily, it solves the scale problem.
You set the rules once, and the system takes care of the rest, without requiring more staff or training.
It gives both small and big teams a reliable way to send a thank you message to hotel guest with no drop in quality or frequency.
✅ Keeps Your Messaging Consistent
Manually written notes can vary in tone depending on who sends them.
Automation keeps your voice uniform—every hotel thank you message follows your brand’s style, tone, and preferred wording.
That means no off-brand language, no forgotten details, and no rushed messages.
Guests feel the same level of care, no matter when or where they stay.
With automation in place, sending a thank you message for hotel guest no longer depends on available staff or memory. It becomes a smooth part of your checkout flow—consistent, timely, and effortless.
All that’s needed now is the right tool to put this system into action.
Automate Thank You Messages For Your Guests Using BotPenguin
As discussed earlier in the blog, hotels today have a wide range of channels to stay in touch with guests - emails, SMS, app notifications, and more. But while these methods have their place, they don’t always match how guests prefer to communicate.
Emails often go unopened. SMS messages can feel too transactional. App notifications? Only if the guest has your app installed.
WhatsApp, on the other hand, continues to be one of the most widely used messaging platforms worldwide. It's already part of your guests' daily lives—used by solo travelers, families, and friend groups alike.
Unlike email or SMS, it feels conversational, instant, and natural. That’s why it has emerged as the top choice for hotels looking to send thank you messages in a way that actually gets seen and appreciated.
And this is where BotPenguin steps in.
BotPenguin’s AI WhatsApp chatbot automation tools allow you to easily send thank-you messages and more, without manual effort.
From checkouts to feedback collection, it helps hotels maintain personalized communication at scale.
Let’s explore how BotPenguin makes this possible.
WhatsApp Message Automation for Hotel Guests
With BotPenguin, you can set up automated WhatsApp messages that trigger right after a guest checks out. This means your thank you message for guest in hotel is sent instantly—no delays, no missed opportunities.
These messages can be personalized, making each note feel warm and genuine.
Imagine a solo traveler receiving a quick, friendly thank you that feels personal, or a family group getting a message with tailored offers for their next visit.
Automation also frees your staff from manually sending messages, so they can focus on creating great experiences in person.
Tailored for Sending Thank You Message to Hotel Guest
- Personalized Messaging: Use guest data (name, stay dates, room type) to create messages that feel warm and personal, not robotic.
- Consistent Tone Across Staff: Maintain a uniform, branded tone in every thank you message — no matter who’s on shift.
- Automated Feedback Requests: Combine your thank you message with a quick feedback prompt, helping you collect insights effortlessly.
- Seamless Hotel System Integration: BotPenguin connects with PMS tools to automate guest messages right after checkout — no manual setup needed.
- Multilingual Support: Send thank you messages in your guests’ preferred language, improving personalization for international and local stays alike.
These features make the use of chatbots in hotel guest communication not only efficient but also guest-friendly, giving your thank you messages the consistency and care they deserve.
Go Beyond Just Hotel Thank You Message
While sending a thank you message to hotel guest is essential, communication shouldn’t end there.
As discussed earlier in the blog, guest communication spans multiple stages — from booking to post-checkout — and BotPenguin supports it all.
More than just a WhatsApp chatbot, BotPenguin acts as a full-suite communication platform that adapts to hotel workflows, no matter your size or guest volume.
Here’s how it fits in:
- Omnichannel messaging across WhatsApp, Messenger, website chat, and more.
- Bulk messaging to reach multiple guests at once — ideal for group arrivals, event reminders, seasonal updates, or sending special offers and discounts effortlessly.
- Booking flow automation that answers FAQs and sends confirmations around the clock.
- CRM integration to personalize messages using guest names, dates, and preferences.
- Live agent handoff for smooth transitions when human support is needed.
- Post-stay follow-ups, like feedback requests and review links to keep guests engaged.
- Appointment booking for services like spa, restaurant reservations, or guided tours — all automated via chat.
And the best part? BotPenguin is FREE to start, with no credit card required.
Its no-code setup means your team can get started without tech expertise — just plug it into your current system and start automating.
After all, it’s not just about sending a thank you — it’s about building meaningful, timely connections at every step of the guest journey.
Get started today - for FREE!
Frequently Asked Questions (FAQs)
When should hotels send thank you message to guest?
Send thank you messages shortly after checkout to leave a lasting impression. Timing is key—too early may feel intrusive, too late can seem neglectful.
Automated systems like BotPenguin can ensure messages are sent promptly.
Should thank you messages include offers or discounts?
Including future offers or discounts in thank you messages can encourage repeat bookings. Keep it subtle and relevant, like a special rate for returning guests or loyalty program invitations.
How long should a thank you message for hotel guests be?
Keep messages short and sweet—around 50 to 100 words. Focus on gratitude and a call-to-action, avoiding lengthy or generic content that may lose the guest’s interest.
How do I handle thank you messages for group bookings or events?
Customize thank you messages to address the group collectively, mentioning the event or occasion. Express gratitude for choosing your hotel for their gathering, and invite them back for future events.
Is BotPenguin suitable for small hotels to automate guest messages?
Yes, BotPenguin’s no-code setup and scalable features make it ideal for small and large hotels alike. It’s user-friendly and free to start, allowing any hotel to automate guest thank you messages easily.
Can chatbot automation improve guest retention for hotels?
Absolutely. Automated, timely thank you messages via platforms like BotPenguin create a positive impression, encouraging repeat bookings and stronger guest loyalty.
