If your company deals with customer support, you must’ve heard of—Jira.
Currently, Jira leads the project management software market share with 36.57%, Microsoft Project with 19.78%, and Smartsheet with 5.17%.
So, what is Jira, and how does it works?
The Jira project management tool offers an all-in-one solution for multiple software and team-related projects.
Additionally, it provides Business Process Automation, Calendar Management, Access Controls/Permissions, Agile Methodologies, Alerts/Notifications, Assignments, Audit Trails, etc.
There is no doubt that this single piece of software has changed a lot in the way of customer service and can have a significant impact on your business!
This article explains how you can set up your own Jira dashboard, manage your team, and get started with agile project management.
What Does Jira Mean?
Jira is a project management tool and a popular planning tracking and managing tool. This is mainly used for software development projects based on the same fundamental principle: the foundation of agile.
The two primary things that Jira is known for are—the feature of bug-tracking & agile project management.
Software development teams use Jira software to—plan, track, release software, fix bugs, create sprints, and monitor build statuses.
Jira service desk is used by IT and customer service teams to run service desks, log service tickets, monitor service queues, and resolve service requests.
Whereas Jira core is used by business teams such as finance, marketing, and HR to manage projects, keep their teams organized, and create and monitor business tasks.
What Kinds of Teams Does Jira Use?
The Jira platform was developed by Atlassian to provide services to various teams as it gained ground.
Numerous software firms have adopted this agile development process.
Today, it offers a variety of interior items, such as:
This is an entry-level project management tool built for teams without technical expertise.
Departments use the Core tool in HR, marketing, finance, and operations to manage general tasks, approve workflows, and request changes.
This is the version intended for teams working on software.
All of Core's features are available in Jira Software, along with agile capabilities.
Software teams use this program for bug tracking, basic task, and product management.
Jira Service desk:
IT teams created this add-on. Call center managers use Jira Service Desk, help desk representatives, and other support personnel for issue ticketing, incident management, and change management.
Jira Software is also made to help development teams who work with Scrum, Kanban, and other well-known agile frameworks.
Why Is It Convenient To Use Jira?
Here are some points to prove the claimed topic:
- Jira is an all-in-one solution for multiple software and team-related use cases. So even if you're not working in an agile or scrum team, Jira is still a solution for your business perspectives.
- It is the ideal tool for managing employees. Backlogs are created as a result. Therefore, you can quickly develop backlogs for any tasks you have, whether or not you're working in a software development environment.
- You can create tasks and change their status, whether they are epic stories or actual tasks.
- Jira allows you to manage multiple releases simultaneously while working with software with numerous releases.
- As a result of code integration, Jira can easily connect to whatever code repository your organization uses for better code management.
- These are Jira's features, and managing workflows is their final component. Depending on the workflow your specific organization employs, you can employ that in your cycle for developing or managing issues.
- Additionally, you can design your own workflow or download third-party workflows that might be more suitable for your use case.
- You can integrate Jira easily with third-party applications because of how convenient it makes the process of software development and project management.
What Are The Main Features Of Jira?
The main features of Jira are
- Connect to LDAP and Active Directory
- Bug Tracking
- Git Integration
- 1000’s of Add-ons
- Capacity Management
- OnDemand or Hosted
- Free for Open source projects
- Email Notifications
- Backlog Management
- Build Log
- Business Process Automation
- Audit Trail
What Are The Disadvantages Of Jira?
- Jira software is hard to use and set up. Its managing tasks become difficult because of its complicated user interface.
- Jira software has no built-in timeline to track your project progress and communicate with your team. There are no collaboration features.
- Jira software can be expensive and is mainly built for engineering and software development teams.
- To keep track of your ideas and plans, Jira doesn't provide idea management features.
Naturally, Jira software is a viable choice. Teams can track their work and manage their projects with Jira.
The software is available in three different versions—Jira Software, Jira Service Desk, and Jira core. The type of team you have and the goals you wish to accomplish will determine which of these solutions you choose.
Although Jira software is an excellent tool, it does have some drawbacks, the most significant of which is that it is challenging to set up and configure.
You were given a detailed description of all of Jira's features, and we also reviewed some of its drawbacks in this Jira review. You can use this information to determine how the software performs.
In addition to offering more features and functionalities than Jira, BotPenguin is a fantastic alternative. It's free, so check it out right away!