Customer service is widely recognized as a crucial difference for many businesses and a significant factor in brand loyalty.
You should provide your consumers with as many ways to contact you as feasible to provide excellent service.
Free Live chat software combines help desk software, online chat, and web analytics to provide online customer care.
These solutions allow you to concentrate on business-to-customer communication. Message filtering is available in many of these programs.
It allows you to personalize the chat windows in whatever manner you like.
Continue to read to know more about Top free live chat software for easy online communication.
Top 8 Free Live Chat Software for Easy Online Communication
The top free live chat software for easy online communication are the following:
1. Live Chat Software: BotPenguin
BotPenguin's chatbot creator is a highly user-friendly solution when it comes to live chat software.
It's simple to set up and requires no code for installation on your website. You may delete it at any time if you don't like how it looks or works. BotPenguin is, therefore, a low-risk live chat support service.
BotPenguin is a comprehensive live chat solution that contains many of the capabilities mentioned above.
It contains chatbots that can automate your messages, prefabricated responses for faster responses, and an all-in-one shared inbox that funnels all chats into one channel for collaboration.
Proactive chat capabilities in BotPenguin start dialogues with clients.
After a visitor completes an activity on your site, you may modify the tool to send outbound notifications.
It allows your staff to seize opportunities to delight clients and provide a tailored service experience at the right moment.
2. Live Chat Software: Tawk.to
Tawk.to comes with all of the essential features, you'll need without the need to upgrade.
You'll get multilingual assistance, limitless agents, chat-to-ticket ticketing, different departments, chat ratings, and more with this service.
While Tawk.to may appear to be less well-known than rivals like Zendesk, they have a comprehensive support center and even an online school where you can learn how to integrate a Tawk.to chat onto your website.
What is the best live chat software for you? It is entirely dependent on your requirements.
Free live chat is a better match for sole proprietors, specialized e-commerce enterprises, and small organizations with one or two customer support representatives.
3. Live Chat Software: ThriveDesk
ThriveDesk is a live chat assistant designed specifically for eCommerce companies, allowing you to provide more personalized customer service.
File sharing, instant reply, emoticons, satisfaction surveys, reports for your eCommerce sales tracking, and monitoring are the built-in tools that may help you reach out to more clients.
Customers will only see a live chat window if a representative can assist them.
Customers' support queries may be directed to your ThriveDesk email queue or chatbots to greet them if a rep isn't available.
Even if clients leave the live chat, you may keep the dialogue going with these options.
With ThriveDesk's WooCommerce connection, you can keep track of a customer's total purchase value, order details, shipping, and licensing information, cancel/refund orders with a single click, and manage your eCommerce easily.
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4. Live Chat Software: Hubspot
HubSpot just announced a free live chat function as part of their free CRM.
It makes it a fantastic solution for a growing organization since, first and foremost, you won't have to spend a lot of time and money integrating several systems and routing your data to another location. It just happens on its own.
Second, it provides you with a complete picture of your visitor and customer conversations, as well as contact information for people with whom you speak (giving you an edge in terms of context).
As it's so tightly integrated with HubSpot CRM, you'll always know who you're speaking with and their background, whether it's a prospect, a long-time client, or a new contact.
The whole live chat system is based on their Conversations product, which functions as a free, collaborative inbox for the entire organization to work on incoming messages.
Live chats can generate deals, tickets, and more, and transcripts are saved in the CRM's contact record.
At least on the free setup, the targeting options are restricted. If you pay for HubSpot's Marketing Hub, though, you can do some cool things with their automated processes (similar to what you can do with Intercom, Drift, etc.)
5. Jivochat
JivoChat is a powerful multichannel business messenger that lets sales and support teams communicate with customers via live chat, phone, email, and social media.
Support and sales personnel can use the live chat application as a single point of contact.
All chats, emails, and phone calls are received in a single, easy-to-navigate window, allowing agents to respond and resolve issues faster.
Automatic triggers, callbacks, thorough visitor information, CRM integration, and easy connections with other chat platforms like Facebook Messenger and WhatsApp are just a few of the features that may be leveraged to improve conversations with website visitors.
JivoChat is utilized by over 285,000 websites and is the top-rated mobile support app on the App Store, with a 4.7-star rating.
6. LiveSupporti
LiveSupporti is a live chat application that allows users to allocate messages to different groups (for example, your sales or customer service teams) and see a "sneak peak" of visitors' content as they type to provide peak help.
LiveSupporti, like Tawk, leverages geolocation capabilities to allow agents to deliver tailored assistance.
Advanced visitor data also helps agents provide better support by showing them the sites they've viewed, how long they spent on each page, as well as their browser, operating system, and device.
For a one-time price, LiveSupporti provides an "Infinity" plan that can be locked in for endless agents, unlike many of the other systems discussed below.
If you plan to use live chat for a long time and with a large team of agents, LiveSupporti's one-time price may end up being less expensive than monthly subscription fees.
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7. LiveAgent
As part of their free help desk software, LiveAgent released a free live chat feature. Small to medium-sized firms in various industries can benefit from the software.
You may talk with customers in real-time while seeing and controlling crucial customer information using the program.
All of your live chat discussion transcripts will be preserved as a ticket, allowing you to go back and review what was said to your customers whenever you want.
The free program also includes free ticket management, CRM, contact center, and knowledge base functions and allows users to communicate with clients in real-time.
It's essentially a one-stop shop for all of your customer service requirements.
The free live chat software from LiveAgent is also fully configurable and language adaptive.
It's also the quickest live chat widget on the market, allowing you to turn visitors into paying clients in a matter of seconds.
LiveAgent provides round-the-clock help and ready-to-use Android and iOS apps for on-the-go customer service.
8. Olark
Olark's live chat capabilities provide several intriguing reporting options.
It includes real-time data, allowing your team to review chat volume, customer satisfaction, and agent activity as often as they like.
Management can make informed staffing decisions with the information at their fingertips, and your team can stay up with client demand.
Olark's reporting tools now include the ability to record and save transcripts in its archives.
It has a helpful search feature that allows you to sort and filter discussions to only view talks related to your topic.
Using this application, your team can quickly evaluate meaningful chat discussions and extract vital consumer feedback.
Conclusion
Adding a live chat feature to your website is a painless and straightforward approach to prioritizing your customers.
Don't stop there, though. Developing a customer support plan can assist you in delighting your customers and converting them into recommenders and promoters, which will increase sales and help your business expand.
BotPenguin is an AI-driven platform for building robust chatbots with high conversion rates.
Also, don't forget to read live chat examples.
Frequently Asked Questions (FAQs)
How do I choose the best live chat software?
Consider factors like ease of use, customization options, integrations with your website/platform, mobile responsiveness, analytics/reporting capabilities, multilingual support, and security features to pick the best live chat software for your needs.
What are the key features of top free live chat software?
Free live chat software often includes basic features like real-time messaging, customizable chat widgets, canned responses, basic reporting, and limited integrations. Some might offer advanced features at a free tier but with user or chat limitations.
Can I integrate free live chat software with my website?
Yes, most free live chat solutions offer integration options for websites, providing code snippets or plugins for easy installation on various platforms like WordPress, Shopify, or custom websites.
Are there limitations in the number of users or chats with free live chat software?
Yes, many free plans limit the number of users or concurrent chats. Businesses might need to upgrade to paid plans for unlimited chats or to accommodate larger teams.
Do free live chat software solutions provide mobile support?
Yes, most free live chat tools offer mobile-friendly interfaces or dedicated mobile apps for operators, enabling them to respond to chats on the go.
