It was found in a survey that 63% of customers are more inclined to return to a website with live chat. This highlights the importance of live chat for improving customer satisfaction and increasing customer loyalty.
A live chat app typically operates similarly to instant messaging and provides a conversational interface for users to communicate with one another.
In the context of customer service, a live chat app allows customers to receive help from a representative in real time without having to pick up the phone or send an email.
This can be faster and more convenient for the customer and improve efficiency for the company, as multiple chats can be handled simultaneously by a single representative.
Additional features of live chat apps include transferring chats to another representative, letting customers leave ratings and feedback, and integrating with a knowledge base or customer relationship management (CRM).
Here, you will see the top 5 live chat apps that can improve the customer experience, increase sales, and help companies provide more effective support.
What is a Live Chat Application?
A live chat application is software that allows real-time communication between users through text messages or chat rooms.
Live chat apps are often used for customer support, sales, or personal or group communication. Some popular live chat apps include Intercom, Zendesk Chat, Drift, and Olark.
A live chat application is a software solution that enables businesses to communicate with their website visitors in real time through a chat interface.
It offers a convenient way for businesses to provide customer support, answer questions, and gather customer feedback.
Live chat apps work by integrating with a business's website and allowing visitors to initiate a chat with a support representative. T
The chat is conducted in real-time, responding immediately to the customer's questions or concerns.
Besides chat routing, some live chat apps also provide a chat transcript, which saves a record of past conversations for future use.
Benefits of using a Live Chat App
- Improved customer satisfaction: Live chat apps offer a fast and convenient way for customers to get their questions answered, leading to increased customer satisfaction and loyalty.
- Increased sales: Live chat apps can help businesses close more sales and increase conversions by providing instant support and answering customer questions.
- Reduced response time: Live chat apps allow businesses to respond to customer inquiries in real-time, reducing response time and improving overall customer service.
- Convenient customer feedback: Live chat apps provide a convenient way for businesses to gather customer feedback, allowing them to make improvements and better understand their customers.
- Integration with other tools: Many live chat apps offer integrations with popular website builders, CRMs, and help desk tools, making it easy for businesses to use them in their existing workflows.
Live chat apps are valuable for businesses looking to improve their customer engagement and support efforts.
They offer a convenient and efficient way to communicate with customers, providing fast and practical support to increase customer satisfaction and sales.
Top 5 Free Live Chat Apps for your Online Business
1. Botpenguin
BotPenguin is a live chat platform that provides businesses with tools to interact with customers in real time through their websites.
It offers customizable chat widgets, automated responses, and integration with third-party platforms.
BotPenguin can improve customer engagement and support, increase sales, and reduce response times to customer inquiries.
Additionally, the platform provides analytics and reporting tools to help businesses track and understand their customers' needs and preferences.
The platform offers several key features to help businesses improve customer engagement and support.
For example, it provides automated responses that can be set up to handle common questions and inquiries, reducing response times and freeing up customer support representatives to address more complex issues.
BotPenguin also integrates with other tools and platforms, including popular CRM and e-commerce platforms, making it easy for businesses to manage customer interactions from a single platform.
It also provides analytics and reporting tools to help businesses track and understand customers' needs and preferences.
This can help businesses make informed decisions about their customer engagement strategy and improve their overall customer experience.
2. Zendesk Chat
Zendesk Chat is a live chat solution for customer service and support, with features such as chatbots, real-time analytics, and integration with other Zendesk products.
Additionally, Zendesk Chat includes various reporting and analytics tools, allowing businesses to track key metrics such as response times, customer satisfaction, and chat volume and make data-driven decisions about their customer service strategy.
Overall, Zendesk Chat is a comprehensive live chat solution that provides businesses with the tools to effectively manage and prioritize customer interactions, improve customer satisfaction, and increase efficiency.
3. Drift
Drift is a conversational marketing platform that includes live chat, messaging, and chatbots and is designed to help businesses engage with customers and improve conversions.
In addition to its conversational marketing capabilities, Drift also provides businesses with tools to manage and prioritize chats.
This includes real-time analytics, the ability to route chats to the appropriate representative, and the option to create custom chat greetings and pre-written responses.
Thus, Drift is a live chat solution that provides businesses with the tools they need to improve customer engagement, increase conversions, and streamline their customer service operations.
4. LiveChat
LiveChat is a live chat solution that provides businesses with tools to interact with customers in real-time through their website, including customizable chat widgets, automated responses, and integrations with popular e-commerce platforms.
LiveChat is a customer service tool that provides live chat support to website visitors.
With LiveChat, businesses can communicate with their customers in real-time, helping to improve customer satisfaction and increase conversion rates.
The tool can be easily integrated with a website, allowing companies to chat with their customers directly from their website.
LiveChat is commonly used by e-commerce businesses, service providers, and online publishers to provide instant customer support and increase customer satisfaction.
5. Olark
Olark is a live chat software that allows businesses to communicate with their website visitors in real-time.
It provides features such as chat transcripts, chat routing, chat history, and custom branding.
It can be integrated with popular website builders, CRMs, and helpdesk tools.
It is designed to help businesses increase sales, provide better customer service, and gather customer feedback.
Olark is a cloud-based live chat software that enables businesses to communicate with their website visitors through live chat.
In addition to increasing sales, providing better customer service, and improving customer satisfaction, it offers businesses an easy-to-use platform for engaging with their customers and answering their questions.
Overall, Olark is a comprehensive live chat solution that helps businesses improve customer engagement and support efforts.
TL;DR? Here’s a quick summary:
Live Chat Platform | Price | Trial Plan | Features | Platforms |
BotPenguin | From $5/month | Free Forever Plan | Superior features including ChatGPT Integration, rich UX/UI, easy integration, unlimited Bots , and robust analytics | Web, iOS, Android, Social Media, WhatsApp, Telegram. |
Zendesk Chat | From $14/agent per month | 14-day Free Trial for Lite+Team Pro | Basic live chat, customizable themes, message queuing, analytics | Web, iOS, Android |
Drift | From $50/month (Limited) | 14-day Free trial for some basic features | Chat auto-routing, lead generation, customizable bots, meeting scheduling | Web, iOS, Android |
LiveChat | From $16/agent per month | 14-day Free trial for all plans | Customizable chat design, visitor tracking, chat distribution, ticket systems | Web, iOS, Android |
Olark | From $17/agent per month | 14-day Free trial for all features | Customizable chat design, file attachment, message queuing, team management | Web |
What are common features of Live Chat software?
Live chat software, including live chatting apps and live chat for business solutions, offers a wide range of features making it an essential tool for businesses. Let's look at some common ones:
Chatbots
Chatbots significantly enhance the functionality of best live chat apps. They manage high volumes of interactions, provide 24/7 support, and direct customers to the right resources. They are an essential component of a free live chat app for website.
Proactive chat (or smart triggers)
Proactive chat helps initiate conversation with customers on live chat app free platforms. By using smart triggers, these chats can target specific customer groups or behaviors, increasing engagement and customer service quality.
Canned responses
Canned responses are predefined replies to common customer queries. Available in various best free live chat app for website solutions, these save time and maintain uniform communication quality for online chat for business interactions.
Queue management
Live chat solutions, including free live chat for business, often come with queue management. This feature organizes chat requests in the order they were received, ensuring smooth and fair customer service.
Performance Metrics and KPIs
Using performance metrics and key performance indicators (KPIs), businesses using best free live chat app can measure their chat operations' effectiveness. These can offer insights into customer satisfaction, chat response time, and other crucial aspects.
By leveraging these features, companies can deliver superior online customer service, boost their efficiency and improve their bottom-line results.
Advanced Features of a Live Chat Software
Live chat software offers many essential features that significantly enhance business operations. Along with the best free live chat app and free live chat solutions, some advanced features elevate the overall customer experience even further:
AI-powered Chatbots
In live chatting apps and best live chat apps, AI-powered chatbots handle complex queries and learn from interactions to provide better assistance over time. They offer tailor-made answers to customers and enhance the support experience.
Video Chat and Screen Sharing
Having video chat integration in a live chat app free or paid version allows face-to-face communication. Screen sharing capabilities improve the customer support experience in live chat for business by resolving customers' issues quickly and efficiently.
Multilingual Support
Offering multilingual support in best free live chat app for website broadens the customer base. An online chat for business that supports multiple languages ensures seamless communication and fosters global business ties.
Advanced Routing
Free live chat for business incorporates advanced routing to assign customer queries to the relevant department or agent based on expertise. This efficient feature improves response time and customer satisfaction.
Chat Monitoring and Whisper Technology
Chat monitoring in the best live chat apps helps supervisors evaluate chat agents' performance. Whisper technology allows chat agents to receive real-time feedback and guidance from their supervisors before replying to the customer, ensuring high-quality support.
These advanced features, combined with standard capabilities found in many free live chat app for website and live chat for business systems, allow businesses to deliver exceptional customer service, increase sales, and drive growth in a competitive market.
Conclusion
Here are five live chat apps, among which BotPenguin is a live chat app.
It gives businesses the tools to interact with their customers in real-time through their websites.
It uses a chat widget and other features, such as automated responses and integrations with other tools and platforms.
BotPenguin aims to help businesses improve their customer engagement, support, and sales and streamline their customer service operations.
If you’re looking for a live chat solution, the BotPenguin should be your #1 choice!
Call us today to get started for free!
Frequently Asked Questions (FAQs)
How does a Live Chat App work?
A live chat app integrates with a business's website, allowing visitors to initiate a chat with a support representative. The chat is conducted in real-time and can be routed to the appropriate team member.
Can Live Chat Apps be integrated with other tools?
Yes, many live chat apps offer integrations with popular website builders, CRMs, and helpdesk tools, allowing businesses to use them within their existing workflows.
Which is the best free chatting app?
While there are numerous free chatting apps, choosing the best one depends on individual business needs, such as available features, integrations, and ease of use.
Notably, BotPenguin offers a free version that provides a range of capabilities like AI technology, unlimited chats, and easy integration with your business system, making it an excellent choice.
Which is the best online chatting app?
The best online chatting app notably needs an intuitive interface, fast response times, and customizable features.
BotPenguin stands out in this regard, given its robust and diverse offerings combined with real-time chat capabilities that cater to businesses of all types and sizes, providing a stellar online chat experience.
